Napa Ford-Lincoln

★☆☆☆☆
Great Dealership+Great cars and trucks+Great prices+Great service=Great Customers

Automotive

Automotive
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1797 Soscol Ave Napa, CA

1.0 2
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I brought my truck in for clutch work and was told it would be ready in 3 days, then it was 5 days, then 8 days and still no truck. Every time it is supposed to be ready they find something else wrong with it. When I went to pick up my truck today from it being supposedly "ready" it was not and they never called to tell me, though I had just dropped off my rental car. When I complained (I did not cuss), the manager, Victor, literally told me to "shutup" - no joke. The customer service is very, very poor and they never admit to being wrong. This has been the worst car experience of my life...and it is still not over. I'm baffled at how they run their business

1
★☆☆☆☆

I brought my truck in for clutch work and was told it would be ready in 3 days, then it was 5 days, then 8 days and still no truck. Every time it is supposed to be ready they find something else wrong with it. When I went to pick up my truck today from it being supposedly "ready" it was not and they never called to tell me, though I had just dropped off my rental car. When I complained (I did not cuss), the manager, Victor, literally told me to "shutup" - no joke. The customer service is very, very poor and they never admit to being wrong. This has been the worst car experience of my life...and it is still not over. I'm baffled at how they run their business

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I brought my truck in for clutch work and was told it would be ready in 3 days, then it was 5 days, then 8 days and still no truck. Every time it is supposed to be ready they find something else wrong with it. When I went to pick up my truck today from it being supposedly ""ready"" it was not and they never called to tell me, though I had just dropped off my rental car. When I complained (I did not cuss), the manager, Victor, literally told me to ""shutup"" - no joke. The customer service is very, very poor and they never admit to being wrong. This has been the worst car experience of my life...and it is still not over. I'm baffled at how they run their business and am contacting authorities

0
★☆☆☆☆

I brought my truck in for clutch work and was told it would be ready in 3 days, then it was 5 days, then 8 days and still no truck. Every time it is supposed to be ready they find something else wrong with it. When I went to pick up my truck today from it being supposedly ""ready"" it was not and they never called to tell me, though I had just dropped off my rental car. When I complained (I did not cuss), the manager, Victor, literally told me to ""shutup"" - no joke. The customer service is very, very poor and they never admit to being wrong. This has been the worst car experience of my life...and it is still not over. I'm baffled at how they run their business and am contacting authorities

Cons: Too many to list

 

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