Phil Long Collision Center

★★★★☆
  • 4045 Sinton Road

    Colorado Springs, CO 80907

    Map & Directions
  • 719-667-2900

About Phil Long Collision Center

Categories
  • Auto Body Paint & Repair
  • Auto Detailing
  • Automotive Repair
  • Truck Repair
Special Offer
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Automotive

Automotive
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Phil Long Auto Body Shop Services

Auto Body Shop Services

Visit Phil Long Collision Center to view our full list of auto body shop services today!
    3.75 4
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    .

    Don't go here. The insurance adjustor was rude and hung up on us. She lied about how many times she contacted us, even though she only documented having called us once. When we complained to the GM, he lied and said he was there for the

    3
    ★★★★★

    Don't go here. The insurance adjustor was rude and hung up on us. She lied about how many times she contacted us, even though she only documented having called us once. When we complained to the GM, he lied and said he was there for the

    .

    Do yourself a favor and look elsewhere...

    3
    ★★★★★

    Do yourself a favor and look elsewhere...

    .

    I will begin with the positive, since there is so much negative. The sales/service rep was friendly, returned phone calls, and seemed to be doing their job. Now if they were the one or was involved with inspection of the vehicle, I retract my statement. Repairs took around 4 to 5 weeks, due mulitple orders of parts and "recently" found issues. I just let it slide, and tried to appreciate that I had my vehicle back. Then I found they missed a body repair from the accident, had to deal with my issurance company to get that covered and had to go through the whole drop off, fix, and pick-up process. Then a piece in my engine turned out to be broken, and once again had to deal with the whole process over again. 3 strikes and your out, should be the overarching message. But if you enjoy spending time with friends each time you have to drop your car off, or calling your insurance company, or driving with a sense of "what else is broken that they didn't missed", this is the place for you.

    0
    ★☆☆☆☆

    I will begin with the positive, since there is so much negative. The sales/service rep was friendly, returned phone calls, and seemed to be doing their job. Now if they were the one or was involved with inspection of the vehicle, I retract my statement. Repairs took around 4 to 5 weeks, due mulitple orders of parts and "recently" found issues. I just let it slide, and tried to appreciate that I had my vehicle back. Then I found they missed a body repair from the accident, had to deal with my issurance company to get that covered and had to go through the whole drop off, fix, and pick-up process. Then a piece in my engine turned out to be broken, and once again had to deal with the whole process over again. 3 strikes and your out, should be the overarching message. But if you enjoy spending time with friends each time you have to drop your car off, or calling your insurance company, or driving with a sense of "what else is broken that they didn't missed", this is the place for you.

    Pros: Friendly Rep

    Cons: Incompetent Inspection Team, Slow Repairs, Year Long Hassle

    .

    Why did I go to Phil Long?
    1. Recommended by a friend.

    Why won't I go back to Phil Long?
    1. R-U-D-E Receptionists (It's like they all took the same class on how to be rude to customers)
    2. A 5-day quote for a repair that took 3 1/2 weeks because they ordered the wrong parts (twice.)
    3. No call backs no matter how many times I left a message.
    4. Receiving my car back with another 8 days of repair needing to be done.
    5. Taking it back in to have the airbag light reset with the expectancy of a 4 hour repair and not having my car back 5 days later.
    6. My car was released to me WITHOUT the proper diagnostic being done that would have told the mechanic it was UNSAFE to drive. (Yes... they released it to me without the air bags and seat belts being safe... AKA my air bags could have gone off at any time.)
    7. Having to pick my car up at a further repair center that my car was sent to without permission.
    8. Having to have it towed from that further location after Phil Long refused to tow it back to the original center.

    1
    ★★☆☆☆

    Why did I go to Phil Long?
    1. Recommended by a friend.

    Why won't I go back to Phil Long?
    1. R-U-D-E Receptionists (It's like they all took the same class on how to be rude to customers)
    2. A 5-day quote for a repair that took 3 1/2 weeks because they ordered the wrong parts (twice.)
    3. No call backs no matter how many times I left a message.
    4. Receiving my car back with another 8 days of repair needing to be done.
    5. Taking it back in to have the airbag light reset with the expectancy of a 4 hour repair and not having my car back 5 days later.
    6. My car was released to me WITHOUT the proper diagnostic being done that would have told the mechanic it was UNSAFE to drive. (Yes... they released it to me without the air bags and seat belts being safe... AKA my air bags could have gone off at any time.)
    7. Having to pick my car up at a further repair center that my car was sent to without permission.
    8. Having to have it towed from that further location after Phil Long refused to tow it back to the original center.

    Cons: Not timely, Release of unsafe cars, horrible customer service

    Message from Phil Long Collision Center

    We repair all makes and models of domestic / imported cars, trucks, vans and SUVs. Visit us in Colorado Springs today!

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