O'Rourke Fuel

★★☆☆☆

About O'Rourke Fuel

Categories
  • Heating & Air Conditioning

Home Construction & Remodeling

Home Construction & Remodeling
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I've been a customer of O'Rourke since I moved to Burlington in 1999. Up until the last year or so I have had no issues at all. Last night was the second night in 2 years that we ran out of oil (we have automatic delivery). There was no answer at either their primary number or their "emergency" number.

I can understand getting out-of-sync with their automatic delivery schedule, but there needs to be a way of contacting someone in an emergency. I'm glad it is July and not February.

Time to find a new supplier.

2
★★☆☆☆

I've been a customer of O'Rourke since I moved to Burlington in 1999. Up until the last year or so I have had no issues at all. Last night was the second night in 2 years that we ran out of oil (we have automatic delivery). There was no answer at either their primary number or their "emergency" number.

I can understand getting out-of-sync with their automatic delivery schedule, but there needs to be a way of contacting someone in an emergency. I'm glad it is July and not February.

Time to find a new supplier.

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We ran out of oil not once but twice and the second time it happened the service man became upset with ME and later apologized for his behavior toward me.

We currently have a problem with our burner and they told us they would call us back but as of yet we have not heard back from them and the house smells of oil.

If we do not hear from them soon, we will be cancelling our service with them.

2
★★☆☆☆

We ran out of oil not once but twice and the second time it happened the service man became upset with ME and later apologized for his behavior toward me.

We currently have a problem with our burner and they told us they would call us back but as of yet we have not heard back from them and the house smells of oil.

If we do not hear from them soon, we will be cancelling our service with them.

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I have just terminated my service with this company after 30 years. Apparently, it has been taken over by the son and the level of service has dropped to zero satisfaction. It is now mid October and I've been trying since early September to get response from them on work that needed to be done. Their response has been negligent to none and I was told they were too busy to respond to the numerous phone calls I put in to them. They won't be in business long if this is how they respond to long term customers.

1
★☆☆☆☆

I have just terminated my service with this company after 30 years. Apparently, it has been taken over by the son and the level of service has dropped to zero satisfaction. It is now mid October and I've been trying since early September to get response from them on work that needed to be done. Their response has been negligent to none and I was told they were too busy to respond to the numerous phone calls I put in to them. They won't be in business long if this is how they respond to long term customers.

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1 out of 1 people found this review helpful.

.

This small family owned business offer automatic oil deliveries, 24 hour oil burner services burner maintance and heating installations. They have reasonable prices (as reasonable as oil prices can be these days) and have always done well with keeping up with our deliveries.

4
★★★★☆

This small family owned business offer automatic oil deliveries, 24 hour oil burner services burner maintance and heating installations. They have reasonable prices (as reasonable as oil prices can be these days) and have always done well with keeping up with our deliveries.

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