Michele's Maids

★☆☆☆☆
  • 1400 Grand Falls Dr

    Cedar Park, TX 78613

    Map & Directions
  • 512-258-2665

About Michele's Maids

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Michele's Maids have been cleaning my home for the past year. I paid by credit card that she had on file. I started to notice she would run the card the day before the cleaning, so when I called to cancel a cleaning and reschedule for the next week she had already ran the credit card. The next week she billed my card again, three days before the schedual cleaning that was already paid for. I called her to let her know I was double charged and she said she would refund it. Two weeks went by, still no refund so I disputed the charge with my credit card. She also raised her price without informing me

0
★☆☆☆☆

Michele's Maids have been cleaning my home for the past year. I paid by credit card that she had on file. I started to notice she would run the card the day before the cleaning, so when I called to cancel a cleaning and reschedule for the next week she had already ran the credit card. The next week she billed my card again, three days before the schedual cleaning that was already paid for. I called her to let her know I was double charged and she said she would refund it. Two weeks went by, still no refund so I disputed the charge with my credit card. She also raised her price without informing me

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I first started doing business with Michele's Maids in September of 2007. I had never had a cleaning service, so I do not know if my tale is a common one throughout the industry. Everything went fine until this past month. They were scheduled to come to my house to clean when Michele called and asked if it would be okay if they came the next day because one of the houses they were cleaning before mine had taken longer than expected. I told her that would be fine. She also mentioned that she would have to charge me $10.00 more because of rising gas prices. I told her I understood that gas prices caused her costs to go up and made everything more expensive and that the extra $10.00 was fine.

The next day came and went, and the maids did not show up. I called and left a message for Michele on both contact numbers that I had, but I did not get a call back. It has now been three weeks, I have left about one message per week, but not so much as a callback just to say that they are not interested in cleaning my house anymore. It is kind of disturbing because these people who have now shown themselves to be unreliable and unprofessional still have a key to my house and do not return my calls to make arrangements to give it back. So now I have to change the locks on my house on top of the rather ridiculous fact that I cannot be shown the common courtesy of a returned phone call.

0
★☆☆☆☆

I first started doing business with Michele's Maids in September of 2007. I had never had a cleaning service, so I do not know if my tale is a common one throughout the industry. Everything went fine until this past month. They were scheduled to come to my house to clean when Michele called and asked if it would be okay if they came the next day because one of the houses they were cleaning before mine had taken longer than expected. I told her that would be fine. She also mentioned that she would have to charge me $10.00 more because of rising gas prices. I told her I understood that gas prices caused her costs to go up and made everything more expensive and that the extra $10.00 was fine.

The next day came and went, and the maids did not show up. I called and left a message for Michele on both contact numbers that I had, but I did not get a call back. It has now been three weeks, I have left about one message per week, but not so much as a callback just to say that they are not interested in cleaning my house anymore. It is kind of disturbing because these people who have now shown themselves to be unreliable and unprofessional still have a key to my house and do not return my calls to make arrangements to give it back. So now I have to change the locks on my house on top of the rather ridiculous fact that I cannot be shown the common courtesy of a returned phone call.

Pros: Did a decent job as long as they were showing up

Cons: Do not show up for scheduled appointments, do not call to let you know that they will not make the appointment

 

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