Apex Autoworks Inc

★★★★★
  • 1800 N Salem St 104

    Apex, NC 27523

    Map & Directions
  • 919-362-0229

About Apex Autoworks Inc

Categories
Hours
Mon-Fri 8am-5:30pm

Automotive

Automotive
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Treated fairly from start to finish, reasonable pricing, no up selling tactics used.

5
★★★★★

Treated fairly from start to finish, reasonable pricing, no up selling tactics used.

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The staff was very nice and knowledgeable. They let me know what I needed to have done and had great prices for them to fix it. Thank you.

5
★★★★★

The staff was very nice and knowledgeable. They let me know what I needed to have done and had great prices for them to fix it. Thank you.

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.

Apex Autoworks is the only place I take all of my cars. Thank you for your excellent, consistent service.

5
★★★★★

Apex Autoworks is the only place I take all of my cars. Thank you for your excellent, consistent service.

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We were back visiting the area and experienced car issues. They squeezed us in and did the repairs so we were still able to leave on the planned date. Thanks for the great work and fitting us in!

3
★★★★★

We were back visiting the area and experienced car issues. They squeezed us in and did the repairs so we were still able to leave on the planned date. Thanks for the great work and fitting us in!

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Your service is always excellent! We can depend on you for honest, professional service everytime!

3
★★★★★

Your service is always excellent! We can depend on you for honest, professional service everytime!

.

They always do high quality work. Their staff is very friendly and professional. Keep up the good work.

5
★★★★★

They always do high quality work. Their staff is very friendly and professional. Keep up the good work.

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Great, consistent, high quality work from the people at Apex AutoWorks. Great job!

3
★★★★★

Great, consistent, high quality work from the people at Apex AutoWorks. Great job!

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Best auto repair we've ever found! They deal with our emergencies and keep our vehicles on the road in between. We tell all of our friends.\r

3
★★★★★

Best auto repair we've ever found! They deal with our emergencies and keep our vehicles on the road in between. We tell all of our friends.\r

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Thank you once again for always being the professionals that I rely upon with my fleet of vehicles!

3
★★★★★

Thank you once again for always being the professionals that I rely upon with my fleet of vehicles!

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The people at Apex Auto Works were great. We didn't feel like we were pressured into having repairs we didn't need and they seemed to be very skilled. We trusted them to fix our car.

5
★★★★★

The people at Apex Auto Works were great. We didn't feel like we were pressured into having repairs we didn't need and they seemed to be very skilled. We trusted them to fix our car.

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They guys at Apex Auto Works INC do the work that needs to be done and don't try to up-sell you or make up an imaginary problems with your vehicle. I trust them to be honest with me and to treat me fairly.

3
★★★★★

They guys at Apex Auto Works INC do the work that needs to be done and don't try to up-sell you or make up an imaginary problems with your vehicle. I trust them to be honest with me and to treat me fairly.

.

Apex Auto did a great job on my truck. They paid special attention to detail and I can't thank everyone enough!.

5
★★★★★

Apex Auto did a great job on my truck. They paid special attention to detail and I can't thank everyone enough!.

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I wouldn't take my car anywhere else to be repaired. They provide excellent work and good customer service.

3
★★★★★

I wouldn't take my car anywhere else to be repaired. They provide excellent work and good customer service.

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Thanks for always being there for me! The staff here is the best. They know what they are doing and are always helpful. I wouldn't trust my car anywhere else.

5
★★★★★

Thanks for always being there for me! The staff here is the best. They know what they are doing and are always helpful. I wouldn't trust my car anywhere else.

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The team did an awesome job on my truck. They paid very special attention to my specific needs. I'm very thankful for their excellent service.

3
★★★★★

The team did an awesome job on my truck. They paid very special attention to my specific needs. I'm very thankful for their excellent service.

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Last year I had a tire blow out on my van only about a few hundred feet away from Apex Auto Works and I even went into on coming traffic. I called Apex and I was right by Hope Chapel and they came to the rescue and put on my spare tire. They even took the other tire back to the shop to get a replacement though they took the time to find out what happened to the tire and what caused it to blow out. This was one situation where they went above and beyond what I expected. They have always given us the best rates and best service. We go there for everything from oil changes to major work like getting our air conditioning pump replaced. Jenny at the front desk is just wonderful and has even given me a ride home when I was not able to get a ride. We just love Apex Auto Works and my entire family, brother, parents, and almost all of our closest friends go to Apex Auto Works to see Jerry.

5
★★★★★

Last year I had a tire blow out on my van only about a few hundred feet away from Apex Auto Works and I even went into on coming traffic. I called Apex and I was right by Hope Chapel and they came to the rescue and put on my spare tire. They even took the other tire back to the shop to get a replacement though they took the time to find out what happened to the tire and what caused it to blow out. This was one situation where they went above and beyond what I expected. They have always given us the best rates and best service. We go there for everything from oil changes to major work like getting our air conditioning pump replaced. Jenny at the front desk is just wonderful and has even given me a ride home when I was not able to get a ride. We just love Apex Auto Works and my entire family, brother, parents, and almost all of our closest friends go to Apex Auto Works to see Jerry.

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.

Apex Auto works has always gone above and beyond there need. We recently had our 2004 Honda Odyssey needed the timing belt replaced and its 100,000 mile tune up. They always have our vehicles done on time when promised they are so reliable

3
★★★★★

Apex Auto works has always gone above and beyond there need. We recently had our 2004 Honda Odyssey needed the timing belt replaced and its 100,000 mile tune up. They always have our vehicles done on time when promised they are so reliable

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Apex Auto works did a great job servicing my car. The work was completed on time, as promised. I will continue recommending them to friends and family in Apex. -Mike V.-

3
★★★★★

Apex Auto works did a great job servicing my car. The work was completed on time, as promised. I will continue recommending them to friends and family in Apex. -Mike V.-

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I cannot thank the technicians at Apex Auto Works enough for the great service and support when I bring my car into the shop. The quality of work is consistently wonderful. -L.F-

3
★★★★★

I cannot thank the technicians at Apex Auto Works enough for the great service and support when I bring my car into the shop. The quality of work is consistently wonderful. -L.F-

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Apex Auto Works Inc. is the best! I always reccomend them to my friends, family and anyone I can. - Helen B.

5
★★★★★

Apex Auto Works Inc. is the best! I always reccomend them to my friends, family and anyone I can. - Helen B.

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1 out of 1 people found this review helpful.

.

I went to this mechanic on the advice of a friend, but it was the worst experience I've ever had with a mechanic before. First of all, they wanted to keep my vehicle overnight & all day for want ultimately amounted to an oil changed and a "look over" even though I had an appointment and I asked when I could bring it in with the shortest wait time possible. I brought it to them because I was driving 3000 cross country and wanted a complete assessment on the condition of my vehicle & wanted it to be safe for the trip. They told me the vehicle was "fit for cross country travel," and that was it. They didn't say what they'd looked at, and they didn't tell me what if anything might need to be replaced soon if not now.

Luckily I decided to go get a second opinion, because my emergency brake light had been stuck on I knew there had to be a reason for it. I found out that not only did they fail to inform me that my master cylinder float needed to be replaced, but I had a cracked oil gasket! There is no excuse for them not telling me about this because it would have been plainly obvious when they changed my oil. Regardless of whether or not in their opinion "it would last my trip," as the owner of the vehicle I expect a mechanic to tell me the condition the vehicle is in, even if the repairs are not necessary immediately - especially given that I told them I've driving cross country and was interested in safety issues. I want to be aware of things like a cracked oil gasket so that I can either fix it or be aware enough to monitor it during my trip so that I don't end up getting stranded unexpectedly.

Greg, one of the owners, was so condescending and rude to me when I called to discuss what they had looked at to tell me the vehicle was safe for cross country travel. He wouldn't tell me, and actually said that I wouldn't know what it was if he did take the time to tell me everything they looked at. Incredible! I'm a woman & the fact that this guy had no problem talking to me like that is uncalled for & completely unprofessional. I don't care who you are or how good you think your company is - the customer should be treated with respect and professionally.

Not only that, but when I left my vehicle with these guys, I had a knob on my trip meter button. When I got it back from them, it was gone. They refused to acknowledge this & it will cost me $300 to replace it because the knob only comes on the entire odometer part. Unbelievable.

My friend also took her vehicle to get an oil change & tire rotation. Incredibly, they apparently do not balance the tires when they rotate them! We found out the hard way, when her alignment was making the steering wheel shake violently after leaving the station. Her alignment was fine before they got a hold of it. When we addressed this with them, they stated that she should have asked for the balance because they do not automatically do that when they rotate tires. I called around to other mechanics & all of them said that they balance along with rotation. The only thing they offered her was to "put it back to the original condition," meaning to unrotate her tires. Needless to say, neither she nor I will ever let them touch our vehicles again!

0
★☆☆☆☆

I went to this mechanic on the advice of a friend, but it was the worst experience I've ever had with a mechanic before. First of all, they wanted to keep my vehicle overnight & all day for want ultimately amounted to an oil changed and a "look over" even though I had an appointment and I asked when I could bring it in with the shortest wait time possible. I brought it to them because I was driving 3000 cross country and wanted a complete assessment on the condition of my vehicle & wanted it to be safe for the trip. They told me the vehicle was "fit for cross country travel," and that was it. They didn't say what they'd looked at, and they didn't tell me what if anything might need to be replaced soon if not now.

Luckily I decided to go get a second opinion, because my emergency brake light had been stuck on I knew there had to be a reason for it. I found out that not only did they fail to inform me that my master cylinder float needed to be replaced, but I had a cracked oil gasket! There is no excuse for them not telling me about this because it would have been plainly obvious when they changed my oil. Regardless of whether or not in their opinion "it would last my trip," as the owner of the vehicle I expect a mechanic to tell me the condition the vehicle is in, even if the repairs are not necessary immediately - especially given that I told them I've driving cross country and was interested in safety issues. I want to be aware of things like a cracked oil gasket so that I can either fix it or be aware enough to monitor it during my trip so that I don't end up getting stranded unexpectedly.

Greg, one of the owners, was so condescending and rude to me when I called to discuss what they had looked at to tell me the vehicle was safe for cross country travel. He wouldn't tell me, and actually said that I wouldn't know what it was if he did take the time to tell me everything they looked at. Incredible! I'm a woman & the fact that this guy had no problem talking to me like that is uncalled for & completely unprofessional. I don't care who you are or how good you think your company is - the customer should be treated with respect and professionally.

Not only that, but when I left my vehicle with these guys, I had a knob on my trip meter button. When I got it back from them, it was gone. They refused to acknowledge this & it will cost me $300 to replace it because the knob only comes on the entire odometer part. Unbelievable.

My friend also took her vehicle to get an oil change & tire rotation. Incredibly, they apparently do not balance the tires when they rotate them! We found out the hard way, when her alignment was making the steering wheel shake violently after leaving the station. Her alignment was fine before they got a hold of it. When we addressed this with them, they stated that she should have asked for the balance because they do not automatically do that when they rotate tires. I called around to other mechanics & all of them said that they balance along with rotation. The only thing they offered her was to "put it back to the original condition," meaning to unrotate her tires. Needless to say, neither she nor I will ever let them touch our vehicles again!

Pros: Nothing

Cons: Condescending & rude; failed to provide info; incomplete

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Have been going here for many years - they know their stuff and do only what you ask for, unless something urgent is noticed. They do not upsell, which is unfortunately very rare around here.

You do need to give a few days notice to get an appointment quite often and I rarely get my car back before the end of the day. But I guess like a crowded restaurant, it speaks to their popularity.

2
★★★★☆

Have been going here for many years - they know their stuff and do only what you ask for, unless something urgent is noticed. They do not upsell, which is unfortunately very rare around here.

You do need to give a few days notice to get an appointment quite often and I rarely get my car back before the end of the day. But I guess like a crowded restaurant, it speaks to their popularity.

Pros: Excellent services

Cons: can be a little slow on turnaround

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... somebody took our car for a joy ride while it was there for repairs. We have taken all of our cars to Apex Autoworks for several years, and really enjoyed the service. We felt like we finally found a place we could trust for good work and honesty and fair prices. So we were incredibly disappointed when we went to pick up our car after it had been at the shop for several days and found that it had been driven many many miles -- far more than you would ever need to check on a repair. This was a nicer car than our other ones, and the first time we had taken it there, so maybe it was more fun for them -- we had never had this problem previously. I guess I would say they do good work at Apex Autoworks, but if you decide to go there, check your mileage and make them write it down too.

1
★★☆☆☆

... somebody took our car for a joy ride while it was there for repairs. We have taken all of our cars to Apex Autoworks for several years, and really enjoyed the service. We felt like we finally found a place we could trust for good work and honesty and fair prices. So we were incredibly disappointed when we went to pick up our car after it had been at the shop for several days and found that it had been driven many many miles -- far more than you would ever need to check on a repair. This was a nicer car than our other ones, and the first time we had taken it there, so maybe it was more fun for them -- we had never had this problem previously. I guess I would say they do good work at Apex Autoworks, but if you decide to go there, check your mileage and make them write it down too.

Pros: knowledgeable staff, generally good service

Cons: slow, and dishonest (see review)

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My wife and I have lived in the Cary area for 7 years and have yet to find a shop that we felt we could trust to do quality work at a fair price. Someone suggested Apex Autoworks and thank God they did. From the first impression I knew we were in the right place. The shop is well maintained and the staff very professional. Their wall is covered in certifications. They diagnosed and repaired my problem quickly and charged me the same price they quoted. Their pricing was fair and better then two other quotes I received (by a significant amount). The workmanship was quality and I know I won't have to revisit this problem again for a very long time. It's good to find a shop that we know we can trust.

2
★★★★★

My wife and I have lived in the Cary area for 7 years and have yet to find a shop that we felt we could trust to do quality work at a fair price. Someone suggested Apex Autoworks and thank God they did. From the first impression I knew we were in the right place. The shop is well maintained and the staff very professional. Their wall is covered in certifications. They diagnosed and repaired my problem quickly and charged me the same price they quoted. Their pricing was fair and better then two other quotes I received (by a significant amount). The workmanship was quality and I know I won't have to revisit this problem again for a very long time. It's good to find a shop that we know we can trust.

Message from Apex Autoworks Inc

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More about Apex Autoworks Inc

All of our work is performed by ASE Certified/Master Technicians. Additionally, work performed by Apex AutoWorks, Inc. meets the manufacturer's warranty requirements. Apex AutoWorks, Inc. offers the following services for European, Asian, and domestic vehicles: Computer/Electrical Diagnostics, Manufacturer scheduled mileage maintenance intervals, Oil Changes, Brakes, A/C Ventilation and Compressor Service, Cooling System Service, Fuel/Air Induction Service, Lubrication and Fuel Deposit Control Service, Power Steering Service, Transmission Service, Nationwide Warranty, Timing Belts, 2-wheel and 4-wheel Alignments.

 

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