Best Buy

★★☆☆☆
Expert Service, Unbeatable Price.
  • 6101 Capital Blvd

    Raleigh, NC 27616

    Map & Directions
  • 919-876-1003

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2.4 5
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Seriously... I never imagined that it was possible to have such a horrible experience wrapped up in one store. It is virtually impossible to get anyone to answer the phone, when you do they are totally unapologetic and completely incapable of providing a solution, and then they send you on the all too familiar 'solution scavenger hunt' where they weigh you down with a million different phone numbers to call in order to seek out a solution, and ultimately when you get to the 'finish' line you discover that everyone was simply deferring responsibility (being lazy) until the one remaining, poor lost soul is left apologizing as he/she has to explain that all along nothing could have been done other than returning their poor quality item that never worked from the second you brought it home, and MAYBE if the forces of nature are in sync with your own that day you won't have to pay a restocking fee. Oh ... what a 'possible' relief after wasting hours on end on the phone and internet. I want a job with Best Buy. You get paid to lie to your customers, then berate them and treat them without an ounce of respect, also if you want to throw in a little annoyance over the fact that they are impeding on your time (which you could be better spending outright lying and berating customers) then a lack of solution with a touch of 'oh well'! I must just be jaded working in an industry where we treat our clients with utmost respect and diligence in resolving their concerns.

0
★☆☆☆☆

Seriously... I never imagined that it was possible to have such a horrible experience wrapped up in one store. It is virtually impossible to get anyone to answer the phone, when you do they are totally unapologetic and completely incapable of providing a solution, and then they send you on the all too familiar 'solution scavenger hunt' where they weigh you down with a million different phone numbers to call in order to seek out a solution, and ultimately when you get to the 'finish' line you discover that everyone was simply deferring responsibility (being lazy) until the one remaining, poor lost soul is left apologizing as he/she has to explain that all along nothing could have been done other than returning their poor quality item that never worked from the second you brought it home, and MAYBE if the forces of nature are in sync with your own that day you won't have to pay a restocking fee. Oh ... what a 'possible' relief after wasting hours on end on the phone and internet. I want a job with Best Buy. You get paid to lie to your customers, then berate them and treat them without an ounce of respect, also if you want to throw in a little annoyance over the fact that they are impeding on your time (which you could be better spending outright lying and berating customers) then a lack of solution with a touch of 'oh well'! I must just be jaded working in an industry where we treat our clients with utmost respect and diligence in resolving their concerns.

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Bad experience turned good. Just speak directly with the manager if you have an issue. He is helpful and understanding, but one of the day managers that I spoke with was rude and refused to provide me with any solution to my problem.

3
★★★☆☆

Bad experience turned good. Just speak directly with the manager if you have an issue. He is helpful and understanding, but one of the day managers that I spoke with was rude and refused to provide me with any solution to my problem.

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I spent over 20 minutes on the phone today waiting for someone in their store to answer, and no one ever did. It is extremely poor customer service to ignore the phone, and it is a reflection of poor management.

1
★☆☆☆☆

I spent over 20 minutes on the phone today waiting for someone in their store to answer, and no one ever did. It is extremely poor customer service to ignore the phone, and it is a reflection of poor management.

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1 out of 1 people found this review helpful.

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I called the store three times at different times during the day to speak to a sales associate. I allowed the phone to ring between six and nine times, and not once, did anyone answer the phone!

2
★★☆☆☆

I called the store three times at different times during the day to speak to a sales associate. I allowed the phone to ring between six and nine times, and not once, did anyone answer the phone!

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1 out of 1 people found this review helpful.

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O my , this is a really nice store, and the people here know what you are talking, we did go to this store looking for something and when we asked them about the item they did just look at us like we were nuts, they knew what we were looking for and did a great job , If you need they will have , it was a GREAT shopping . if you need to get in and out , this is where to go, ALso its Clean and they seem to keep stuff off the floor GOO lol

5
★★★★★

O my , this is a really nice store, and the people here know what you are talking, we did go to this store looking for something and when we asked them about the item they did just look at us like we were nuts, they knew what we were looking for and did a great job , If you need they will have , it was a GREAT shopping . if you need to get in and out , this is where to go, ALso its Clean and they seem to keep stuff off the floor GOO lol

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