Metropolitan Research Associates

★★★★★

About Metropolitan Research Associates

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Julia E Willoughby
jrswilloughby@aol.com
(919)-267-5079 / 609-7268
5105 Creek Glen Way
Apex, NC 27502

SKILLS SUMMARY
Bilingual consultant (English/Spanish), Multitask: Banking System, Computer Operations, Human Resources/ Human Services, Mental Health, and Quality Control

EDUCATION

World Education Services, New York, NY MA Human Resources/Services 05/1990
Latin American University, Colombia SA BA Economics 06/1979
IBM Education Center, New York, NY AA Computer Science 07/1988
Wake Technical College, Raleigh, NC. AA Health Science 05/2004
Wake Technical College, Raleigh, NC. SAC Substance Abuse 05/2005

PROFESSIONAL EXPERIENCE

Piedmont Health Services Inc. Pittsboro, NC
Social Work/ Maternity Coordinator 05/07- Present
1 Case Manager
2 Community outreach & referral
3 Individual and family support
4 Prenatals counselor

First Step Services LLC Raleigh, NC
Substance Abuse Counselor 2005 ?? 2007
Case Manager, Crisis Intervention
DWI Assessment and Evaluation
Mental Health and group facilitator
Individual and family counseling

Wake County Public School System Raleigh, NC
Parent Liaison Consultant 2003 ?? 2007
Case manager
Development communications skills
Coordinated and facilitated support groups
Prevention services

Wachovia / First Union Bank Raleigh, NC
Control Record Specialist 1994 ?? 2003
Accounting and general ledger
Banking system operations
Customer Services Representative of Hispanic clients
Quality control of Microfilm and Microfiche

North Carolina Department of Revenue Raleigh NC
Tax Payer Assistant 1995 ?? 2002
Customer services for out of state residents
Internal audit of tax processing and sales information
Income Tax Processor
Estimate sales taxes.

Alcatel Network System Raleigh NC
PC Associate Specialist 1997 ?? 2001
1 Internal audit of line manufacturing process of ADSL
2 Quality control and testing/processing of electronics units
3 Customer representative of International/Hispanic populations
4 Human Resources generalist and training coordinator

IBM Fishkill NY
Computer Operators 1987 ?? 1992
Computer operation systems
Customer Services Representative of Hispanic Marketing
Human Resources Technician
Hardware and software testing processor

US Surgical Corporation Norwalk CT
Quality Assurance/Quality Control Technician 1982 ?? 1987
1 Internal audit of manufacturing processes of hospital equipment
2 Human Resources generalist and training coordinator
3 Reviewed and updated regulations & legislations of hospital procedures
4 Quality control and quality assurance of manufacturing line

ACCOMPLISHMENTS/AFFILIATIONS

Government of Colombia, South America Colombia, SA
City Mayor of Medellin ?? Antioquia - 1976 ?? 1980
Being Government Agent /Chief in Command of the city
Direct and approved budget plan for the fiscal year
Handle political parties and Assembly Legislation
Management 's city plans and development
Security land and law enforcement.

Membership:

NOHSE: National Organization of Human Services and Education
NCHP: North Carolina Association of Hispanic Professionals
ASQC: Association Standard of Quality Control
NAFE: National Association of Female Executives

5
★★★★★

Julia E Willoughby
jrswilloughby@aol.com
(919)-267-5079 / 609-7268
5105 Creek Glen Way
Apex, NC 27502

SKILLS SUMMARY
Bilingual consultant (English/Spanish), Multitask: Banking System, Computer Operations, Human Resources/ Human Services, Mental Health, and Quality Control

EDUCATION

World Education Services, New York, NY MA Human Resources/Services 05/1990
Latin American University, Colombia SA BA Economics 06/1979
IBM Education Center, New York, NY AA Computer Science 07/1988
Wake Technical College, Raleigh, NC. AA Health Science 05/2004
Wake Technical College, Raleigh, NC. SAC Substance Abuse 05/2005

PROFESSIONAL EXPERIENCE

Piedmont Health Services Inc. Pittsboro, NC
Social Work/ Maternity Coordinator 05/07- Present
1 Case Manager
2 Community outreach & referral
3 Individual and family support
4 Prenatals counselor

First Step Services LLC Raleigh, NC
Substance Abuse Counselor 2005 ?? 2007
Case Manager, Crisis Intervention
DWI Assessment and Evaluation
Mental Health and group facilitator
Individual and family counseling

Wake County Public School System Raleigh, NC
Parent Liaison Consultant 2003 ?? 2007
Case manager
Development communications skills
Coordinated and facilitated support groups
Prevention services

Wachovia / First Union Bank Raleigh, NC
Control Record Specialist 1994 ?? 2003
Accounting and general ledger
Banking system operations
Customer Services Representative of Hispanic clients
Quality control of Microfilm and Microfiche

North Carolina Department of Revenue Raleigh NC
Tax Payer Assistant 1995 ?? 2002
Customer services for out of state residents
Internal audit of tax processing and sales information
Income Tax Processor
Estimate sales taxes.

Alcatel Network System Raleigh NC
PC Associate Specialist 1997 ?? 2001
1 Internal audit of line manufacturing process of ADSL
2 Quality control and testing/processing of electronics units
3 Customer representative of International/Hispanic populations
4 Human Resources generalist and training coordinator

IBM Fishkill NY
Computer Operators 1987 ?? 1992
Computer operation systems
Customer Services Representative of Hispanic Marketing
Human Resources Technician
Hardware and software testing processor

US Surgical Corporation Norwalk CT
Quality Assurance/Quality Control Technician 1982 ?? 1987
1 Internal audit of manufacturing processes of hospital equipment
2 Human Resources generalist and training coordinator
3 Reviewed and updated regulations & legislations of hospital procedures
4 Quality control and quality assurance of manufacturing line

ACCOMPLISHMENTS/AFFILIATIONS

Government of Colombia, South America Colombia, SA
City Mayor of Medellin ?? Antioquia - 1976 ?? 1980
Being Government Agent /Chief in Command of the city
Direct and approved budget plan for the fiscal year
Handle political parties and Assembly Legislation
Management 's city plans and development
Security land and law enforcement.

Membership:

NOHSE: National Organization of Human Services and Education
NCHP: North Carolina Association of Hispanic Professionals
ASQC: Association Standard of Quality Control
NAFE: National Association of Female Executives

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