Shogun Japanese Grill & Sushi Bar

★★★☆☆
  • 2107 W Davis St Ste A

    Conroe, TX 77304

    Map & Directions
  • 936-756-6866

About Shogun Japanese Grill & Sushi Bar

Hours
Mon. - Thu., Sun. 11:30am - 10pm;Fri. - Sat. 11:30am - 11pm

Food

Food
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3.0 2
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We just left the Rosenberg location and I was highly disappointed with the service.

First of all, the cook only gave my son half a bowl of fried rice, even though I ordered his own, adult size dinner. When he handed him the bowl, he just looked at me and turned away when I gave him the look of disbelief.

I ordered the steak and shrimp dinner for my son and I separately, (note, not a combo plate as you pay for each separately), and I only received half of a portion of my steak

As the cook was serving the food, he didn't give my son or I any shrimp. I then told him the only orders that had shrimp was my steak and shrimp dinner for my son and I. He then took the shrimp of my other's guest, my mother, plate and gave SOME to my son and I. At this time, the whole table had received shrimp except for us!

He then asked if me if my son and I split the steak. I told him no, he and I both ordered a full steak and shrimp dinners. He proceeded to give my son half a portion and me the other half. Well I thought he would have brought out another steak but he did not!

When the waiter returned, I told him I was missing my steak because my son and I had only received half a portion. He tells me if I wanted it to go or to bring it out. I told him to either bring it or just take OFF the price for the steak from the dinner (again, this is a dinner where you order and are charged separately for the two things you order).

Well the cook returns and tells me he split the steak for my son and I. I tell him that we BOTH ordered two dinners! He leaves and the waiter returns to tell me the same exact thing. I told him, look at my plate, I received half a portion of the steak and I didn't eat it because I wanted you to see the half portion of it because I had a feeling this wasn't going to end pretty.

He leaves again, comes back and tells me the cook gave the other steak to one of my other guest. So, my other guest ate two separate steak dinners??? Well my other guest, my father, tells me he only received his portion which I told him I NOTICED because I was still waiting to receive my full portion of my steak dinner!!

Well the waiter just leaves me with this same story and I just asked for the check. When the checked arrived, I noticed I did get charge for my two separate steak and shrimp dinners at FULL price, and not just get charged for the shrimp in one of the dinners as my son and I only received half a portion of steak each!!!

Since the waiter and the cook were not going to fix this issue by either cooking my missing steak or deducting it from the order, I MADE SURE THE TIP WAS ***PORTIONED*** TO THE SERVICED RECEIVED, ZERO!!! I have frequented this place several times since I moved to this area and I tolerated the long/slow service ENOUGH!!!

I WILL NEVER EAT HERE AGAIN! The prices do not match the HORRIBLE SERVICE!!

Our waiter's name was, Taylor!

1
★☆☆☆☆

We just left the Rosenberg location and I was highly disappointed with the service.

First of all, the cook only gave my son half a bowl of fried rice, even though I ordered his own, adult size dinner. When he handed him the bowl, he just looked at me and turned away when I gave him the look of disbelief.

I ordered the steak and shrimp dinner for my son and I separately, (note, not a combo plate as you pay for each separately), and I only received half of a portion of my steak

As the cook was serving the food, he didn't give my son or I any shrimp. I then told him the only orders that had shrimp was my steak and shrimp dinner for my son and I. He then took the shrimp of my other's guest, my mother, plate and gave SOME to my son and I. At this time, the whole table had received shrimp except for us!

He then asked if me if my son and I split the steak. I told him no, he and I both ordered a full steak and shrimp dinners. He proceeded to give my son half a portion and me the other half. Well I thought he would have brought out another steak but he did not!

When the waiter returned, I told him I was missing my steak because my son and I had only received half a portion. He tells me if I wanted it to go or to bring it out. I told him to either bring it or just take OFF the price for the steak from the dinner (again, this is a dinner where you order and are charged separately for the two things you order).

Well the cook returns and tells me he split the steak for my son and I. I tell him that we BOTH ordered two dinners! He leaves and the waiter returns to tell me the same exact thing. I told him, look at my plate, I received half a portion of the steak and I didn't eat it because I wanted you to see the half portion of it because I had a feeling this wasn't going to end pretty.

He leaves again, comes back and tells me the cook gave the other steak to one of my other guest. So, my other guest ate two separate steak dinners??? Well my other guest, my father, tells me he only received his portion which I told him I NOTICED because I was still waiting to receive my full portion of my steak dinner!!

Well the waiter just leaves me with this same story and I just asked for the check. When the checked arrived, I noticed I did get charge for my two separate steak and shrimp dinners at FULL price, and not just get charged for the shrimp in one of the dinners as my son and I only received half a portion of steak each!!!

Since the waiter and the cook were not going to fix this issue by either cooking my missing steak or deducting it from the order, I MADE SURE THE TIP WAS ***PORTIONED*** TO THE SERVICED RECEIVED, ZERO!!! I have frequented this place several times since I moved to this area and I tolerated the long/slow service ENOUGH!!!

I WILL NEVER EAT HERE AGAIN! The prices do not match the HORRIBLE SERVICE!!

Our waiter's name was, Taylor!

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Shagun is a great place to eat when you have a large group together for a celebration. You are seated around the cooking grill and the expert chef actually puts on a show for you while he cooks. All entrees are served in large portions and are delicious. It is as fun as it is tasty. You can also order the lunch plate if you are in a hurry and don't have time for the cooking show - it is equally tasty.

5
★★★★★

Shagun is a great place to eat when you have a large group together for a celebration. You are seated around the cooking grill and the expert chef actually puts on a show for you while he cooks. All entrees are served in large portions and are delicious. It is as fun as it is tasty. You can also order the lunch plate if you are in a hurry and don't have time for the cooking show - it is equally tasty.

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