Exclusive Cake Shop

★★★★☆
  • 7015 Bandera Rd Ste 14

    San Antonio, TX 78238

    Map & Directions
  • 210-520-2004

About Exclusive Cake Shop

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Food

Food
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Old Cakes!!!\r
\r
This cake shop has been my "choice" shop for many years. I've raved about this delicious cakes to everyone I know, so when it came time for another cake order where else would I go? Unfortunately, when speaking to the

3
★★★★★

Old Cakes!!!\r
\r
This cake shop has been my "choice" shop for many years. I've raved about this delicious cakes to everyone I know, so when it came time for another cake order where else would I go? Unfortunately, when speaking to the

.

I've been in the wedding business for over a decade and was really surprised by the ordeal. They welcomed us warmly, then were very helpful in getting the day setup, but the follow thru was not up to par with what I had experience in the

3
★★★★★

I've been in the wedding business for over a decade and was really surprised by the ordeal. They welcomed us warmly, then were very helpful in getting the day setup, but the follow thru was not up to par with what I had experience in the

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We used The Exclusive Cake Shop for my parents 50th wedding anniversary party. BIG MISTAKE!!!! The cake itself looked fine except for the bubble on the top layer and the missing frosting also on the top layer. These however are not my

3
★★★★★

We used The Exclusive Cake Shop for my parents 50th wedding anniversary party. BIG MISTAKE!!!! The cake itself looked fine except for the bubble on the top layer and the missing frosting also on the top layer. These however are not my

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My experience with this cake shop was GREAT. Im very happy for the job they did to me and to my friends cake that I actually wanted to write a review.\r
I tasted their cake for first time at my friends wedding and got interested after I

3
★★★★★

My experience with this cake shop was GREAT. Im very happy for the job they did to me and to my friends cake that I actually wanted to write a review.\r
I tasted their cake for first time at my friends wedding and got interested after I

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Great cakes! I have ordered about 5 cakes and everysingle cake has been absolutely beautiful and moist. Good customer service!
I have been to almost all the other cake shops and this is by far the best one.

5
★★★★★

Great cakes! I have ordered about 5 cakes and everysingle cake has been absolutely beautiful and moist. Good customer service!
I have been to almost all the other cake shops and this is by far the best one.

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I used the exclusive cake shop for my daughters 1st birthday party. The cake was absolutely beautiful and the taste was amazing. I ordered a three tier cake with chocolate, yellow and red velvet (from top to bottom). It was so tasty and moist that I did not have any left over. The cake was worth every penny. Also, the customer service was great, the owner of the shop spent an entire hour with me helping me design the cake. It was a great great experience.

5
★★★★★

I used the exclusive cake shop for my daughters 1st birthday party. The cake was absolutely beautiful and the taste was amazing. I ordered a three tier cake with chocolate, yellow and red velvet (from top to bottom). It was so tasty and moist that I did not have any left over. The cake was worth every penny. Also, the customer service was great, the owner of the shop spent an entire hour with me helping me design the cake. It was a great great experience.

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This is my first time writing an actual review, but this place made me so livid with disappointment, I felt it was necessary to document it and make others aware of the poor service and extremely unprofessional way this matter was conducted.

I live in Houston, but went to school in San Antonio, and my mother lives there. The occasion was for her 50th birthday.

We chose this place because they advertise unique cakes and have a portfolio that establishes their challenging designs. Our cake being super simple, we assumed it would be a walk in the park and that we had nothing to worry about. We were sadly mistaken and greatly disappointed.

I should have noticed the red flags, for example: when my sister called ahead of time to order a piece of Kahlua cake so that we could taste it the day we were in town (which is the instructions we were given by them). We never received a call back after leaving a message.

Nonetheless we went to our consultation anyway, and instead had to taste the Kahlua icing, It was a tan color and we decided to make that the overall flavor/color to go with our color scheme.

Keep in mind that myself and an employee there were consistently emailing each other details about this cake to ensure the presentation of the cake was accurate. There were over TEN emails.

Come the day of the event we received a cake that was poorly put together and not worth what we paid. We actually thought the delivery guy had brought out the wrong cake from his van.

We received a white cake (not Kahlua colored) with black ribbon. I mailed 3 types of ribbon (color scheme gold and brown) and was told they couldn't use 2 and claimed they didn't receive the third. So they took it upon themselves to use black ribbon on a white cake. NOT EVEN CLOSE to the color scheme discussed. The owner said that was all she had in her store at the time. The lack of consideration that was put into this cake is outrageous.

When I spoke to the owner (Laura), she never knew who she was talking to almost EVERY time she called me. She spoke as if I was the cake expert and claimed that I should've known these things. She kept babbling about details that can get left out, only our cake had NO DETAILS. It was VERY SIMPLISTIC. HALF of the presentation was store bought ribbon!
She did not offer to make me any substitutes nor did she give me store credit. She was not very accommodating and was very repetitive because she refused to listen. Her absurd excuses were more disappointing and she made uneducated guesses. When I mentioned the photo I had chosen from her actual cake archives she said I was lying and stated that it didnt exist.

So I emailed it to her and didn't receive an apology for accusing me of making it up.

Please do not waste your time and money on false pretenses. If you want what you buy then DON'T DO BUSINESS at this place.

0
★☆☆☆☆

This is my first time writing an actual review, but this place made me so livid with disappointment, I felt it was necessary to document it and make others aware of the poor service and extremely unprofessional way this matter was conducted.

I live in Houston, but went to school in San Antonio, and my mother lives there. The occasion was for her 50th birthday.

We chose this place because they advertise unique cakes and have a portfolio that establishes their challenging designs. Our cake being super simple, we assumed it would be a walk in the park and that we had nothing to worry about. We were sadly mistaken and greatly disappointed.

I should have noticed the red flags, for example: when my sister called ahead of time to order a piece of Kahlua cake so that we could taste it the day we were in town (which is the instructions we were given by them). We never received a call back after leaving a message.

Nonetheless we went to our consultation anyway, and instead had to taste the Kahlua icing, It was a tan color and we decided to make that the overall flavor/color to go with our color scheme.

Keep in mind that myself and an employee there were consistently emailing each other details about this cake to ensure the presentation of the cake was accurate. There were over TEN emails.

Come the day of the event we received a cake that was poorly put together and not worth what we paid. We actually thought the delivery guy had brought out the wrong cake from his van.

We received a white cake (not Kahlua colored) with black ribbon. I mailed 3 types of ribbon (color scheme gold and brown) and was told they couldn't use 2 and claimed they didn't receive the third. So they took it upon themselves to use black ribbon on a white cake. NOT EVEN CLOSE to the color scheme discussed. The owner said that was all she had in her store at the time. The lack of consideration that was put into this cake is outrageous.

When I spoke to the owner (Laura), she never knew who she was talking to almost EVERY time she called me. She spoke as if I was the cake expert and claimed that I should've known these things. She kept babbling about details that can get left out, only our cake had NO DETAILS. It was VERY SIMPLISTIC. HALF of the presentation was store bought ribbon!
She did not offer to make me any substitutes nor did she give me store credit. She was not very accommodating and was very repetitive because she refused to listen. Her absurd excuses were more disappointing and she made uneducated guesses. When I mentioned the photo I had chosen from her actual cake archives she said I was lying and stated that it didnt exist.

So I emailed it to her and didn't receive an apology for accusing me of making it up.

Please do not waste your time and money on false pretenses. If you want what you buy then DON'T DO BUSINESS at this place.

Pros: Ready the day of event

Cons: too many to list

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I am so happy with this shop. I have used other cake shops in past but this will be my choice from now on. I have ordered two graduation cakes and a bridal shower cake to date. I am so impressed. The excellent and professional service coupled with a genuine desire to create a cake with my vision in mind endeared me to the staff immidiately. My ideas combined with their expertise culminated in three absolutely beautiful cakes that tasted as good as they looked. I am getting ready to order cake # 4 which will be a birthday cake for my little grandaughter. A disney castle with her favorite princess Belle. I can picture it now and cannot wait to see it created like I know this shop will do. Thank you exclusive cake shop for my awesome cakes!!!

5
★★★★★

I am so happy with this shop. I have used other cake shops in past but this will be my choice from now on. I have ordered two graduation cakes and a bridal shower cake to date. I am so impressed. The excellent and professional service coupled with a genuine desire to create a cake with my vision in mind endeared me to the staff immidiately. My ideas combined with their expertise culminated in three absolutely beautiful cakes that tasted as good as they looked. I am getting ready to order cake # 4 which will be a birthday cake for my little grandaughter. A disney castle with her favorite princess Belle. I can picture it now and cannot wait to see it created like I know this shop will do. Thank you exclusive cake shop for my awesome cakes!!!

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.

This is the first time I use this cake shop. I found them online. I liked the pictures of the cakes I saw on their website so I called to make an appt. When I walked in the shop, they had several beautiful sample cakes. They gave let me taste their choices of the cakes and filling. Then I looked through a book of pictures and chose my design and colors. I placed the order and paid for it. I showed up 3 weeks later to pick up the cake and it was fabulous. It was beautiful just like I had imagined it.
I will definately order from them again.

2
★★★★★

This is the first time I use this cake shop. I found them online. I liked the pictures of the cakes I saw on their website so I called to make an appt. When I walked in the shop, they had several beautiful sample cakes. They gave let me taste their choices of the cakes and filling. Then I looked through a book of pictures and chose my design and colors. I placed the order and paid for it. I showed up 3 weeks later to pick up the cake and it was fabulous. It was beautiful just like I had imagined it.
I will definately order from them again.

Pros: Great looking cake, great taste, and reasonable price

Cons: non

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First and only time I've been to this cake shop was for my wedding cake. The day of my wedding I took a look at my cake and it was slanted (tilted) it was embarrassing and very disappointed. It was also noticeable in our memory pictures. I called after our honeymoon to complain they told me they would get back with me with a call and they never did.

0
★☆☆☆☆

First and only time I've been to this cake shop was for my wedding cake. The day of my wedding I took a look at my cake and it was slanted (tilted) it was embarrassing and very disappointed. It was also noticeable in our memory pictures. I called after our honeymoon to complain they told me they would get back with me with a call and they never did.

Pros: you get what you pay for

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My first experience with the family owned shop was interesting, and that should have been a hint. I walked-in the shop to see what they had to offer in wedding cakes, since I was getting married and needed to order my cake. I was greeted by the mother, which was nice but she didn't speak a word of English. I had to sit and wait for the daughter to arrive at the shop to talk about their cakes. After deciding to give them a try (not usually a good idea to try a brand new place for such a special event), I encountered a lot of little fees in our contract, which pretty much undid the big savings I was going to gain from using them in the first place. One of these fees was a large deposit for using their silver cake stand, which never made it to our wedding!! The cake looked nice and tasted good but I was very disappointed with this mistake. Later on, the owner refunded my deposit and said that the wedding that used our cake stand the day before, did not return it on time, which is completely ridiculous. If you are going to have a business, you should keep plenty of cake stands in stock! She offered to make us a small free cake (only after I called and shared my dismay) for our 1st anniversary, which was nice. Then later on, I found out that most cake shops offer this to all of their customers as a complimentary service. Overall, not so impressed. I hope they 'get it together' if they hope to stay in business. My advice is, save yourself the headache and go elsewhere.

0
★☆☆☆☆

My first experience with the family owned shop was interesting, and that should have been a hint. I walked-in the shop to see what they had to offer in wedding cakes, since I was getting married and needed to order my cake. I was greeted by the mother, which was nice but she didn't speak a word of English. I had to sit and wait for the daughter to arrive at the shop to talk about their cakes. After deciding to give them a try (not usually a good idea to try a brand new place for such a special event), I encountered a lot of little fees in our contract, which pretty much undid the big savings I was going to gain from using them in the first place. One of these fees was a large deposit for using their silver cake stand, which never made it to our wedding!! The cake looked nice and tasted good but I was very disappointed with this mistake. Later on, the owner refunded my deposit and said that the wedding that used our cake stand the day before, did not return it on time, which is completely ridiculous. If you are going to have a business, you should keep plenty of cake stands in stock! She offered to make us a small free cake (only after I called and shared my dismay) for our 1st anniversary, which was nice. Then later on, I found out that most cake shops offer this to all of their customers as a complimentary service. Overall, not so impressed. I hope they 'get it together' if they hope to stay in business. My advice is, save yourself the headache and go elsewhere.

Pros: Very few

Cons: A lot

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Wow it is funny how different the reviews are. I guess this proves you can not please everyone. Four of my Friends have received wedding cakes for the exclusive cake shop and each one has been wowed. They are beautiful and super moist. I have even used them on more then one occasion for Bachelorette parties and birthdays. My grandma is a professional baker and her cakes are no where near this.

5
★★★★★

Wow it is funny how different the reviews are. I guess this proves you can not please everyone. Four of my Friends have received wedding cakes for the exclusive cake shop and each one has been wowed. They are beautiful and super moist. I have even used them on more then one occasion for Bachelorette parties and birthdays. My grandma is a professional baker and her cakes are no where near this.

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.

I was referred by a friend to go to this cake shop to get a birthday cake for my son's first birthday. I was absolutely happy with the results. The cake designer helped me to design the cake to be not so traditional. I was very happy with the final product.Great service, good cake, and awesome appearance. The girl from the other review must be exaggerating because I know so many friends that always are happy with their cakes.

5
★★★★★

I was referred by a friend to go to this cake shop to get a birthday cake for my son's first birthday. I was absolutely happy with the results. The cake designer helped me to design the cake to be not so traditional. I was very happy with the final product.Great service, good cake, and awesome appearance. The girl from the other review must be exaggerating because I know so many friends that always are happy with their cakes.

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.

The Exclusive Cake Shop did a great job on my wedding cake. I received so many compliments, It was just the way I wanted it! And I also got all my floral arrangements there as well, which also turned out beautiful!!!! I would highly recommend their service, the staff is very friendly and experienced!

2
★★★★★

The Exclusive Cake Shop did a great job on my wedding cake. I received so many compliments, It was just the way I wanted it! And I also got all my floral arrangements there as well, which also turned out beautiful!!!! I would highly recommend their service, the staff is very friendly and experienced!

 

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