Joy Luck Palace

★★★☆☆
  • 10911 N Wolfe Rd

    Cupertino, CA 95014

    Map & Directions
  • 408-255-6988

About Joy Luck Palace

Categories
Hours
M-F 11am-2:30pm 5:30-9:30pm Sa-Su 10am-2:30pm 5:30-10pm

Food

Food
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This is over a period of several years so we're rather familiar with this restaurant. Many Chinese restaurants are not known for great service, but have great food. So expectations for service are minimal. If the servers take your order, give you tea and deliver food to you, that actually meets our expectations.

Sometimes you get that service here. However, more often than not you get unusually bad service. One senses it is a management/worker issue because this place is almost uniquely awful. We're talking Ishtar the movie, Gigli, Plan 9 from Outer Space terrible. Food service at Pelican Bay must be better than this place.

If you get a response at all from them it's a quick "hai, hai" and then you can proceed to wait and wait and wait... It's interesting to watch customers flailing their arms desperately trying to catch their attention, like we're all scrambling for that last helicopter before the volcano explodes.

Once when we somehow got a waiter's attention, he yelled at us for asking for water. We were very polite but it didn't matter. So he brings us bowls instead. I suppose it's better than nothing.

On one occasion we saw a more knowledgeable customer pay a waiter upfront before seating. Maybe that's the way to get decent service here.

The only reason we even go there is if we have guests who insist on going there, or it was over a period of years in a forlorn hope that they had a change in management. Nope.

They truly are Cupertino's finest No-Star restaurant (negative stars if possible).

0
★☆☆☆☆

This is over a period of several years so we're rather familiar with this restaurant. Many Chinese restaurants are not known for great service, but have great food. So expectations for service are minimal. If the servers take your order, give you tea and deliver food to you, that actually meets our expectations.

Sometimes you get that service here. However, more often than not you get unusually bad service. One senses it is a management/worker issue because this place is almost uniquely awful. We're talking Ishtar the movie, Gigli, Plan 9 from Outer Space terrible. Food service at Pelican Bay must be better than this place.

If you get a response at all from them it's a quick "hai, hai" and then you can proceed to wait and wait and wait... It's interesting to watch customers flailing their arms desperately trying to catch their attention, like we're all scrambling for that last helicopter before the volcano explodes.

Once when we somehow got a waiter's attention, he yelled at us for asking for water. We were very polite but it didn't matter. So he brings us bowls instead. I suppose it's better than nothing.

On one occasion we saw a more knowledgeable customer pay a waiter upfront before seating. Maybe that's the way to get decent service here.

The only reason we even go there is if we have guests who insist on going there, or it was over a period of years in a forlorn hope that they had a change in management. Nope.

They truly are Cupertino's finest No-Star restaurant (negative stars if possible).

Pros: It's possible to have decent food

Cons: Service straight from Hades

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I have to agree with most of the review, its is one of the better dim sum places but it is very busy during dim sum hours and the service is very lousy. But that sort of comes with authentic chinese restaurants, hehe.
Service is lousy but not bad. If you love you food enough I guess you can put up with it. Dim sum is good here but there are always long waits so go at your own risk.

2
★★★★★

I have to agree with most of the review, its is one of the better dim sum places but it is very busy during dim sum hours and the service is very lousy. But that sort of comes with authentic chinese restaurants, hehe.
Service is lousy but not bad. If you love you food enough I guess you can put up with it. Dim sum is good here but there are always long waits so go at your own risk.

Pros: good food especially the scallop dumpling.

Cons: long waits, service is just so-so

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Don't go there if you want to have a good time, or if you are trying to make impression on your guests.

After the hassel of finding parking space, I was hoping for a good meal. The service was much worse than before, not worth the 10-20% tips from $350, 10-course, dinner. The cook even screwed up an everyday dish---fried rice. It came out hard as rock, can not chew and swallow it, but had to since it would look bad spitting it out. I was ready to over-turn the table and throw chairs.

0
★☆☆☆☆

Don't go there if you want to have a good time, or if you are trying to make impression on your guests.

After the hassel of finding parking space, I was hoping for a good meal. The service was much worse than before, not worth the 10-20% tips from $350, 10-course, dinner. The cook even screwed up an everyday dish---fried rice. It came out hard as rock, can not chew and swallow it, but had to since it would look bad spitting it out. I was ready to over-turn the table and throw chairs.

Pros: None

Cons: Everything. There are many other better Chinese restaurants in Cupertino.

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Don't go on Saturday or Sunday! The place is so crazy busy that you have to wait for a LONGGGGGGGGGGG time to get a table. Not my favorite Dim Sum place but still good.

3
★★★☆☆

Don't go on Saturday or Sunday! The place is so crazy busy that you have to wait for a LONGGGGGGGGGGG time to get a table. Not my favorite Dim Sum place but still good.

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So far everybody has commented on Joy Luck's dim sum which is excellent and DOES have a long wait. If you want a really minimal wait I'd suggest getting there as early as 11:00 AM as there is always a line. I also like going here for dinner, each day they have a special soup that tastes very yummy.

5
★★★★★

So far everybody has commented on Joy Luck's dim sum which is excellent and DOES have a long wait. If you want a really minimal wait I'd suggest getting there as early as 11:00 AM as there is always a line. I also like going here for dinner, each day they have a special soup that tastes very yummy.

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Joy Luck gets really crowded on weekends, so I try to go there to meet friends or colleagues for lunch on a weekday. Even weekdays, it can get crowded, so it's worth calling ahead to make a reservation (even for 2). They do honor reservations. The dim sum is very good and they do a good job making sure the carts reach all corners of the restaurant. I like all of the varieties of steamed dumplings - yum!

4
★★★★☆

Joy Luck gets really crowded on weekends, so I try to go there to meet friends or colleagues for lunch on a weekday. Even weekdays, it can get crowded, so it's worth calling ahead to make a reservation (even for 2). They do honor reservations. The dim sum is very good and they do a good job making sure the carts reach all corners of the restaurant. I like all of the varieties of steamed dumplings - yum!

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Joy Luck Place is one of those place where you think they are passing out free iPods if you go on a Saturday or Sunday morning. It is one of those unexplainable phenomenon that you always have to wait for a table at a Dim Sum restaurant on a Saturday/Sunday morning. They have a good variety here (you can get the cow intestine stew with daikon) and you have to pay a little bit more.

Be sure to get there early. But not too early because they won't have all the variety.

4
★★★★☆

Joy Luck Place is one of those place where you think they are passing out free iPods if you go on a Saturday or Sunday morning. It is one of those unexplainable phenomenon that you always have to wait for a table at a Dim Sum restaurant on a Saturday/Sunday morning. They have a good variety here (you can get the cow intestine stew with daikon) and you have to pay a little bit more.

Be sure to get there early. But not too early because they won't have all the variety.

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The dim sum at Joy Luck is pretty good, but it is a huge restaurant and they come around with these little trays of dim sum. If you aren't right by the kitchen door, you may have to wait a long time to get some of the popular items. Also, it seems like the items aren't steaming hot by the time they carry them out on the trays. This place is very popular in general and if you get there after 11:00am, you'll likely have to wait. My sister-in-law prefers this restaurant over others because it has more exotic items, but I'd recommend Pan Tao over this place.

3
★★★☆☆

The dim sum at Joy Luck is pretty good, but it is a huge restaurant and they come around with these little trays of dim sum. If you aren't right by the kitchen door, you may have to wait a long time to get some of the popular items. Also, it seems like the items aren't steaming hot by the time they carry them out on the trays. This place is very popular in general and if you get there after 11:00am, you'll likely have to wait. My sister-in-law prefers this restaurant over others because it has more exotic items, but I'd recommend Pan Tao over this place.

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I took my wife to Joy Luck Place the other night and was surprised to find it had incredibly horrible service. Our waiter was stiff and rude, and upon our asking about various dishes, our waiter continually tried to convince us to visit the other (much more expensive) side of the restaurant. To top it all off, the restaurant closes at 9:30, but at around 9:15 the waiters began putting on their coats and coming around to collect checks. At 9:15 they came to our table and said "you better pay now. We're closing." I have never been more shocked at poor service in my life!

On the bright side, the food was excellent. In my opinion, the good food is not worth the horrible service you receive. If you like restaurants where you don't have to leave a tip, though, this is a good one. ;-)

0
★☆☆☆☆

I took my wife to Joy Luck Place the other night and was surprised to find it had incredibly horrible service. Our waiter was stiff and rude, and upon our asking about various dishes, our waiter continually tried to convince us to visit the other (much more expensive) side of the restaurant. To top it all off, the restaurant closes at 9:30, but at around 9:15 the waiters began putting on their coats and coming around to collect checks. At 9:15 they came to our table and said "you better pay now. We're closing." I have never been more shocked at poor service in my life!

On the bright side, the food was excellent. In my opinion, the good food is not worth the horrible service you receive. If you like restaurants where you don't have to leave a tip, though, this is a good one. ;-)

Pros: Reasonable Price, Good food

Cons: Horrible Service, Rude Waiters

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I am a regular at the Joy Luck restaurant. I would agree with most of the reviews posted here. Food is good but service is severly lacking. If you're lucky though you might get the one or two servers that's good but most of the time they just down right ignore you. It used to be much better when I first started going there but recently it's been getting worse. Why do you ask, do I keep going? Well unfortunatly it's one of the few cantonese style restaurants around.

Go for the food, but be warned of the service.

1
★★★☆☆

I am a regular at the Joy Luck restaurant. I would agree with most of the reviews posted here. Food is good but service is severly lacking. If you're lucky though you might get the one or two servers that's good but most of the time they just down right ignore you. It used to be much better when I first started going there but recently it's been getting worse. Why do you ask, do I keep going? Well unfortunatly it's one of the few cantonese style restaurants around.

Go for the food, but be warned of the service.

Pros: Good Dim Sum, Good Food

Cons: Horrible Service, Expensive

.

This place has very good dim sum but awful service. The best way is to flag down a waiter and order everything upfront. If you get there late (after 1 pm), you will have to do this because there will be no dim sum left. They are known for their small steamed meat dumplings, soup dumpling, and mochi with sweet sesame filling. They also have good shrimp dumplings.

2
★★★★☆

This place has very good dim sum but awful service. The best way is to flag down a waiter and order everything upfront. If you get there late (after 1 pm), you will have to do this because there will be no dim sum left. They are known for their small steamed meat dumplings, soup dumpling, and mochi with sweet sesame filling. They also have good shrimp dumplings.

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Great dim-sum and other dishes. I've been here both for lunch and dinner. Prices are higher than normal but I believe it's worth every penny. Parking is a headache, you need to arrive early to find a good spot... UNLESS you go during weekdays M-Th. Service is the same as any good chinese restaurant, don't expect to be pampered.

2
★★★★★

Great dim-sum and other dishes. I've been here both for lunch and dinner. Prices are higher than normal but I believe it's worth every penny. Parking is a headache, you need to arrive early to find a good spot... UNLESS you go during weekdays M-Th. Service is the same as any good chinese restaurant, don't expect to be pampered.

Pros: Good food.

Cons: A bit expensive

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I went there for dinner and I feel that their food is way overpriced. I went there for a causal dinner for 3, ordered 3 dishes and 1 soup and the bill turned out to be $100 with tips (I didn't order anyting fancy). And trust me I didn't get any services!!!! I couldn't even get a TO-GO box. Over all, i think Joy Luck Place's food is average, price is too high and service sucks!

1
★★☆☆☆

I went there for dinner and I feel that their food is way overpriced. I went there for a causal dinner for 3, ordered 3 dishes and 1 soup and the bill turned out to be $100 with tips (I didn't order anyting fancy). And trust me I didn't get any services!!!! I couldn't even get a TO-GO box. Over all, i think Joy Luck Place's food is average, price is too high and service sucks!

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wonderful place with very easy free parking. everyone is well dressed in this not too fancy joint. located in a nice, small mall. get there early and walk around a bit. many good window shopping stores and wild fish market that makes me with I had my camera.
cart service, roomie, clean.

2
★★★★☆

wonderful place with very easy free parking. everyone is well dressed in this not too fancy joint. located in a nice, small mall. get there early and walk around a bit. many good window shopping stores and wild fish market that makes me with I had my camera.
cart service, roomie, clean.

Pros: great parking, great buns, clean

Cons: not cheap

 

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