Tendercare Pediatrics

★★★★☆

About Tendercare Pediatrics

Categories
Hours
Mon-Fri 9am-5pm

Health & Medical

Health & Medical
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I absoluetly love this office my daughter has come to this office since birth. Every staff member is great. Exspecially The Front desk girl Crystal .I have never met such a nice person. She and the doctors are the reasons i keep going back. They treat me and my daughter like family. So to any one who thinks different it is very unfortunate because WE LOVE IT. THEY ARE ABSOLUTLY GREATTTTTTTTTTTT.

5
★★★★★

I absoluetly love this office my daughter has come to this office since birth. Every staff member is great. Exspecially The Front desk girl Crystal .I have never met such a nice person. She and the doctors are the reasons i keep going back. They treat me and my daughter like family. So to any one who thinks different it is very unfortunate because WE LOVE IT. THEY ARE ABSOLUTLY GREATTTTTTTTTTTT.

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Jennifer P wrote a poor review and we would like to respond. We know this patient and remember what happened. Please note that the Tendercare Pediatrics was not her provider during the episode that she describes needing to go to the emergency room. Also please note that during the one interaction with our practice that she describes, she did not end up needing to go to the ER.

We make all effort to leave room on our schedule for sick patients. However, for same day appointments, it is necessary for people to be flexible with their time requirement. This particular patient was very rude on the phone and demanded to be seen during our morning schedule when we were already booked with both well and sick patients. After she was told this, she came to our office at approximately 11:50 when all our morning patients were already in patient rooms and the office was about to close for the lunch hour. She was confrontational and rude to our staff and due to our lack of any positive experience with her, our office manager appropriately suggested that she may want to find a different pediatrician if she could not tolerate our standard scheduling policies.

We have had more far more compliments than complaints regarding our office staff and we make great effort to be polite and respectful to all our patients and their families.

5
★★★★★

Jennifer P wrote a poor review and we would like to respond. We know this patient and remember what happened. Please note that the Tendercare Pediatrics was not her provider during the episode that she describes needing to go to the emergency room. Also please note that during the one interaction with our practice that she describes, she did not end up needing to go to the ER.

We make all effort to leave room on our schedule for sick patients. However, for same day appointments, it is necessary for people to be flexible with their time requirement. This particular patient was very rude on the phone and demanded to be seen during our morning schedule when we were already booked with both well and sick patients. After she was told this, she came to our office at approximately 11:50 when all our morning patients were already in patient rooms and the office was about to close for the lunch hour. She was confrontational and rude to our staff and due to our lack of any positive experience with her, our office manager appropriately suggested that she may want to find a different pediatrician if she could not tolerate our standard scheduling policies.

We have had more far more compliments than complaints regarding our office staff and we make great effort to be polite and respectful to all our patients and their families.

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I have been taking my kids to this office for the past year. I left Sunshine Valley due to the location, Tendercare was closer. Last year my 1 and a half year old had RSV which was a nightmare! We ended up staying overnight in the hospital and trying to get an appointment with the doctor was impossible. In fact we ended up in urgent care and they were the ones that sent us to the emergency room. This season my son was showing the same signs, croupy cough and wheezing. I called the office first thing in the morning and explained the situation expecting some sort of urgency not wanting to end up in the hospital again. I was the told that they could not see my son for TWO DAYS. I again explained the importance of early intervention to avoid the worst possible outcome and was told they could squeeze me in tomorrow. At that point I began looking into urgent care, again. Later in the day I happened to be driving past the office and saw only 3 of 4 cars in the parking lot. I went in to find a COMPLETELY empty waiting room, not one person. The young girl at the desk had no real answers as to why I was unable to bring my son in and that is when the office manager came out and explained that my alternatives to this situation were to either go to urgent care or find a new pediatrition. I was absolutely appalled and will never return! The dive to Sunshine Valley is well worth kind, compassionate care for my children.

1
★☆☆☆☆

I have been taking my kids to this office for the past year. I left Sunshine Valley due to the location, Tendercare was closer. Last year my 1 and a half year old had RSV which was a nightmare! We ended up staying overnight in the hospital and trying to get an appointment with the doctor was impossible. In fact we ended up in urgent care and they were the ones that sent us to the emergency room. This season my son was showing the same signs, croupy cough and wheezing. I called the office first thing in the morning and explained the situation expecting some sort of urgency not wanting to end up in the hospital again. I was the told that they could not see my son for TWO DAYS. I again explained the importance of early intervention to avoid the worst possible outcome and was told they could squeeze me in tomorrow. At that point I began looking into urgent care, again. Later in the day I happened to be driving past the office and saw only 3 of 4 cars in the parking lot. I went in to find a COMPLETELY empty waiting room, not one person. The young girl at the desk had no real answers as to why I was unable to bring my son in and that is when the office manager came out and explained that my alternatives to this situation were to either go to urgent care or find a new pediatrition. I was absolutely appalled and will never return! The dive to Sunshine Valley is well worth kind, compassionate care for my children.

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0 out of 3 people found this review helpful.

Business Response:

Tendercare's Response Please see next review for our response.
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I was worried that we would have trouble finding a good doctor for the kids when we moved to Vegas. I'm so happy we found Dr. Kiepert. She's so nice and easy to talk to. She's very responsive to all our needs. Thank you!

5
★★★★★

I was worried that we would have trouble finding a good doctor for the kids when we moved to Vegas. I'm so happy we found Dr. Kiepert. She's so nice and easy to talk to. She's very responsive to all our needs. Thank you!

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2 out of 2 people found this review helpful.

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Dr. Kiepert is wonderful. She has a very soothing and professional personality and her staff is very friendly. Tendercare pediatrics uses advanced medical equipment and in-office tests to help diagnose your child and Dr. Kiepert doesn't hesitate to refer you to a specialist when necessary. My 2 kids don't mind going to the doctor anymore. Big difference from our last pediatrician who had my son terrified of anything remotely related to medicine. Thumbs up!

5
★★★★★

Dr. Kiepert is wonderful. She has a very soothing and professional personality and her staff is very friendly. Tendercare pediatrics uses advanced medical equipment and in-office tests to help diagnose your child and Dr. Kiepert doesn't hesitate to refer you to a specialist when necessary. My 2 kids don't mind going to the doctor anymore. Big difference from our last pediatrician who had my son terrified of anything remotely related to medicine. Thumbs up!

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2 out of 2 people found this review helpful.

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I've been bringing my 3 kids to Dr. Kiepert for over a year now. She's awesome! Her office staff is friendly and the facilities are nice and new. But the thing I like best about Dr. Kiepert is that she is very accessible. I've had to call her at least 4-5 times ( one of my kids keeps getting ear infections ) and she's always been easy to contact and is always helpful. She's great with the kids and like her a lot better than the last doctor we went to... which makes it a lot easier to get them in the car. If you need a pediatrician, I highly recommend you check her out.

PROS: Friendly, Responds quickly (even in the middle of the night), nice staff
CONS: Needs some newer magazines in the waiting room :)

5
★★★★★

I've been bringing my 3 kids to Dr. Kiepert for over a year now. She's awesome! Her office staff is friendly and the facilities are nice and new. But the thing I like best about Dr. Kiepert is that she is very accessible. I've had to call her at least 4-5 times ( one of my kids keeps getting ear infections ) and she's always been easy to contact and is always helpful. She's great with the kids and like her a lot better than the last doctor we went to... which makes it a lot easier to get them in the car. If you need a pediatrician, I highly recommend you check her out.

PROS: Friendly, Responds quickly (even in the middle of the night), nice staff
CONS: Needs some newer magazines in the waiting room :)

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2 out of 2 people found this review helpful.

Message from Tendercare Pediatrics

Tendecare Pediatrics is dedicated to providing the highest quality health care for all our patients. Our facilities are new and state-of-the-art. We use modern equipment and use the most up to date guidelines and techniques so that your child gets the best and most modern care.



Doctor Kiepert trained at Hope Children's Hospital, a very busy and prestigious pediatric hospital with worldwide renown in the fields of pediatric cardiac and critical care.



Our goal is provide superior and compassionate care to you and your family.

More about Tendercare Pediatrics

High quality pediatric care for all children from birth to 18 years

 

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