Floor Outlet

★☆☆☆☆

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  • Ceramic Tile Contractors

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Sacramento:
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Biaggio Tile & Stone

9815 Business Park Dr. Sacramento, CA

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Cortopassi Tile & Stone Inc

9970 Horn Rd Sacramento, CA

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We selected a tile, ordered and paid for it, assured that it was being shipped from the Anahiem warehouse and would arrive in time for our contractor to begin work 5 days later. Apparently there was a miscommunication at some point, because I got a call the next day to ask if the delivery day had been confirmed. I said no, and was told, "Ok, I'll get back to you." 5 hours later, having heard nothing back, I called, and was told that our tile was shipping from Houston, not Anaheim, and would be a minimum of 2 weeks to delivery. An error like that is understandable. Me having to call them back and discover this myself is not.
Cortepassi Tile beat their price for me on an in-stock tile that I could take home that day. I won't be shopping at Floor Outlet again.

Additionally, it took almost 3 months of hassles to get a refund.

1
★☆☆☆☆

We selected a tile, ordered and paid for it, assured that it was being shipped from the Anahiem warehouse and would arrive in time for our contractor to begin work 5 days later. Apparently there was a miscommunication at some point, because I got a call the next day to ask if the delivery day had been confirmed. I said no, and was told, "Ok, I'll get back to you." 5 hours later, having heard nothing back, I called, and was told that our tile was shipping from Houston, not Anaheim, and would be a minimum of 2 weeks to delivery. An error like that is understandable. Me having to call them back and discover this myself is not.
Cortepassi Tile beat their price for me on an in-stock tile that I could take home that day. I won't be shopping at Floor Outlet again.

Additionally, it took almost 3 months of hassles to get a refund.

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