I had an absolutley HORRIBLE experience at Synergy Spa & will NEVER go back!
I scheduled (and prepaid!) for bridal makeup with "Brittany" - She did a run-through with me, & I was very clear that I wanted a natural look for my wedding day. I don't normally wear a lot of makeup, just mascara & lipgloss usually, so I didn't want to look like an entirely different person for my big day. Brittany rudely informed me that I "need heavy makeup or it won't show up in my pictures" and that I "need to trust her, she's the expert". I went it, after all it was just a practice run. Needless to say, I left the spa looking like a clown. My mother & my fiance both agreed. In fact my fiance actually laughed at how ridiculous I looked. She had used a bunch of different shades of purple eyeshadows, bright pink blush, black eyeliner, TONS of foundation & cakey base-like stuff she said was "primer", and then topped it all off with a bright pinkish-red lip. That's her take on "natural"???
Upon seeing & hearing my mother & fiance's reactions to my wedding day "look", I promptly called Synergy to talk to Brittany & let her know that it would need to be majorly toned down for my actual wedding. Again, she was VERY rude and told me that I "wouldn't look good with less makeup" & that I "have the type of skin that requires more makeup than other people". I was floored. She said that we could try a few things different & that she'd do the best she could. Way to reassure your client.
My wedding was on a Saturday, the Tuesday before (5 days before my wedding!) I get a call from Synergy Spa/Brittany, informing me that they have "unfortunately overbooked makeup applications for that Saturday & won't be able to do my appt". Even though I had PREPAID & scheduled it weeks in advance!! Again, I was beyond floored. After LOTS of arguing and being talked down to Brittany agreed to refund my money & referred me to one of the makeup counters at the mall.
Happy to have my money back, with no other options, & with only 5 days till my wedding, I begrudginly took Brittany/Synergy's advice & scheduled an appt at MAC. I now feel that I owe BOTH Brittany & Synergy Spa a HUGE thank you! MAC was AWESOME!! Not only did my makeup turn out GORGEOUS (and natural!), but I paid a fraction of the price (Synergy/Brittany charged me $175), & also discovered that my MAC makeup artist knows Brittany, and knows that she's NOT A LICENSED MAKEUP ARTIST!!! She's a gloriffied receptionist posing as a licensed makeup artist. So let me get this straight, Synergy Spa was going to charge me $175 to have their receptionist do my makeup for my wedding!?!?! That's not right!! Synergy advertises Brittany as a "licensed makeup artist", but she's NOT! SHAME ON YOU SYNERGY SPA!!
Great place to have a girl's day! Went with 3 friends and all four of us had pedis and manis at the same time in a relaxing, yet fun, room with great manicurist! Highly recommend! Have not tried other services but planning to schedule a facial soon!
I have been a spa junkie most of my adult life and Synergy is by far my favorite place to go for a massage in Raleigh. Beautifully decorated, it is such a joy to visit after a long, stressful week. For the range of services they offer and the level of professionalism they exude, I think their pricing is very reasonable. There are other great spas in the area, but you will pay more and leave feeling ripped off. I have always walked out the door very happy and relaxed! Synergy also has a great variety of skincare products and spa gifts. FYI, the Hot Stone Massage is not to be missed.
I love going here with my fiance and getting a pedicure! The staff is so friendly and welcoming!
This was a great experience! I had a mani/ pedi and I was so relaxed. The staff was wonderful. Would recommend it to all y friends. Definitely one of the best spas in the triangle!
Got my wife a gift certificate for here last year and she absolutely loved it. Would recommend a 1000 times and definitely plan to go back.
I have visited Synergy on and off for a number of years, so this accolade is coming from one who has experienced many of their services. What makes Synergy exceptional is not only its physical decor but its extravagant variety of therapies and unique treatments. These services are expertly performed in a beautiful, calming setting by experienced and soothing specialists. Synergy will delight your senses and rejuvenate your mind, body and soul with luxurious, relaxing spa services
I am going to Synergy spa. But I have heard amazing things about this spa. The website is great and makes it easy to choose what you want to target. I am very excited for my visit and will post another reveiew after the visit. Stay Tuned...
I've enjoyed Synergy Spa since my arrival to Raleigh in October. I have never been disappointed with my spa experience - the staff is wonderful and the facials, massages, mani/pedi's are superb!
If you're looking for a fantastic spa experience in a welcoming environment, look no further!
my husband asked his friends at work where their wives go to for a spa, most of them told him about this Synergy spa up in raleigh, i just had my birthday yesterday and one of his bday present for me is a spa gift card to use at synergy! i am soo excited, he said his friends told him, their wives likes to go there because of great service, so i am looking forward to experience it myself. :) wish me luck!
My wife and I have been going to this spa for about 5 months now. She gets some facial treatments and I get hot stone massages. It is such a great relaxing atmosphere. The staff do an outstanding job. They don't just cater to female clients. I am excited about the expansion and increase in services offered. Don't hesitate to make an appt.
I dont get to come often, usually once or twice a year but when ever I do it's always a wonderful experience. I have tried several services from massage, facial to pedicure, manicure and everyone of those have been amazing.
I have been to several spas in the Triangle area over the past year and Synergy Spa has been the best experience by far. The staff was friendly, the spa was clean and had a very relaxing feel as soon as you walk in the door. Tomorrow I will be visiting this spa for the second time for a birthday present and am really looking forward to it!!
I can't say enough about the kindness, professionalism, and excellence of the entire staff at Synergy! I've been a customer for over a year now and every service has been EXCELLENT! I'm looking forward to a massage and facial really soon (Valentines Day gift). Definitely take advantage of their Spa Days (when services are offered at $50!
This place was recommended to me, so I am giving it to my mom for her 80th birthday!
Calming atmosphere with a great staff =)
Love the atmosphere. It's a great place for relaxing and enjoying the treatments. I haven't found a better spa in Raleigh.
I used my gift certificate for the Relax and Renew that my son's purchased me. It was a wonderful experience. The staff was knowledgeable, courteous and kind ! Can't wait to go back, I loved it!!
I just left Synergy Spa and had a AMAZING time. The salon is beautiful and the staff was very professional and kind. I received a massage with Amanda and can't wait to go back. This is by far the best day spa in the Raleigh area!!!
I went here a few months ago and the people are excellent! They go over all the details with you before you spend extra money. Anything you want, they have!
You get what you pay for! I've visited about 8 other spas in the Raleigh/Cary area, and Synergy Spa is the best! I've tried the massage, facial and nail treatments. All were fantastic. My husband knows where to go for the perfect gift. Love it!
Having been to Synergy Spa a number of times I am happy to post a review on their behalf! \r
Hands down, their services are the best in Raleigh. They focus on the treatment itself and their technicans are second to none. You may head to another spa and find a nice steam room and the service will be good but it won't be great. Synergy Spa is the place to get GREAT service!
My husband bought me a gift certificate for a massage at Synergy Sp a few years ago. I have been to multiple spas and massage therapists in Raleigh and this was by far the best massage I have had in this area. I have been back to Synergy several times since then and every time has been a wonderful experience. All of the massage therapists have been very curtious and well qualified and their entire staff makes it a very relaxing experience. Synergy is now the only spa that I visit for a massage in Raleigh.
I received a two hour package from my mother with a facial and pedicure. Receptionist's are very friendly and make you feel comfortable. My facial was very relaxing but the technician told me what she was doing it if was something that was going to surprise me which was very helpful. Afterwards I received the best pedicure I have ever had!
Very nice spa .... there's a nice waiting area. Great place for a pedicure and massage. Nice location!
Relax in there modern day facility. Enjoy a wide array of services, including; massages, facial, botox and fillers. There prices are affordable and they are conveniently located in a gorgeous area of Raleigh.
Quality service, convenient location, and relaxing neck wrap. I highly recommend this spa. Great values during spa week!
My husband and are very busy and have three wonderful boys. We love to go to the spa to treat ourselves. We have had spa services in Wilmington (when we are visiting beach), Greensboro (Grandover Resort and Spa,) , Raleigh, Asheville, and a few in South Carolina. Synergy is by far the best we have experienced. My husband indulges in body massages and I love the facial treatments. Tiffany is excellent and very skill in her knowledge of the skin. The manicures and pedicures are AWESOME!!!
Synergy Spa services are high-quality at an affordable price. I would highly recommend the oxygen facial to anyone. They offer incredible savings during Spa Week.
I was searching google for a spa to pamper my wife as a birthday present. There website is fantastic. It is easy to navigate, has detailed descriptions of their services, and also has great monthly specials. One aspect of this spa that particular stood out above the rest was the ""makeup artists"". They have excellent professional makeup artists that will provide will give my wife a make-over for only $50. I am also getting a Pedicure and Manicure for a great price. This is a great place to treat that special girl in your life.
A truly relaxing atmosphere to calm anyone's stress from everyday life. Synergy Spa has beautifully decorated massage and treatment rooms, as well as lounge areas. This is such a great place to treat yourself; and with evening hours, makes it even more convenient for those of us that work during the day. I definitely recommend the hot stone massage....nothing like it!
We go to Synergy Spa for eyebrow waxing, manicures and pedicures. They always do a great job. Very friendly staff. Very relaxing.
This was by far the worst spa experience I've ever had. I paid over $100 for a facial with Kristen only to have her burn my face. I called the spa a few days after my facial to express my concern about the pain I was still experiencing and what I consider to be an excessive amount of skin peeling off, and was blown off. I'm beyond floored at Synergy's complete lack of concern or care for a situation that could land them in legal hot ground. A malpractice lawsuit is a definite possibility given the severity of the damage to my face.
Learn from my mistake and DON't trust the facial services at Synergy Spa!!
A true spa atmosphere with a warm and friendly staff! I love the personal atmosphere this spa provides and I highly recommend the massage treatments and Miranda is my personal favorite when you need an eye-brow or lip wax!
This is the best spa experience I have had in Raleigh, by far. A true spa-like experience - as if you were at a resort with a small, personal and private atmosphere. I would recommend Synergy to my closest friends for manicure/pedicure/massage, etc.
I have had several massages in the area and this by far was my favorite! Everything about my experience was amazing!! The place has great decor and the massage was probably the best I've ever experienced!
I definitely recommend this spa to all my close family and friends!
I had an AMAZING massage with Allison, probably one of the best massages of my life! She is truly gifted at finding exactly the right ""spot"". Her hands are strong and can really get in there and work out the knots, but yet she doesn't hurt you and it isn't painful. Although I already said it, AMAZING is the only word I can use to describe Allison's talent.
My only complaint about Synergy and my experience there is the noise level. It was extremely loud and distracting throughout my entire massage. I don't know if their walls are extraordinarily thin or cheap, or if my appointment just happened to coincide with an extra noisy day. But there was so much noise coming from outside the room it was nearly impossible to relax. I could hear talking, things banging around outside the room, people walking by, etc. The actual massage was fantastic, but the noise level kinda killed the experience.
PROS: Awesome Massage Therapist
CONS: Exessively Noisy Spa, Not Relaxing
I scheduled a massage with Allison and it was a great experience. I got a deep tissue massage and she did an excellent job working the areas I asked for (neck and shoulders). The aroma therapy towels they used were heavenly. I will be back for sure! Thank you so much!
It's been sometime since I have allowed myself to be pampered and called Synergy Spa. I had been there a couple of times before for messages. I still had a gift certificate that I got several years ago and had forgotted about. \r
The spa is beautiful and caters to all your senses the moment you walk in. The therapists are experienced and caring. The rest of the staff are really helpful, patient and are happy to be there.\r
Anna and her team have created a true experience.
I am so pleased with the staff at Synergy! Brittany, Kristen, Clarissa, Anna.... they made me feel so welcome and at ease.
I am transgendered, and there are some places that make you feel like a freak; not so, here! I felt comfortably being the woman I am, and was treated as one.
I can't say how wonderful that was...
Thank you, Ladies... I wish I'd known about Synergy a long time ago!
After spending a lot of time reading Synergy's reviews on here and looking over their website, I decided to stop by and check out their facility. Boy am I glad I actually went there BEFORE making an appointment!
At first glance Synergy is everything you think you'd want a spa to be (beautifully decorated, smells good, etc)...That is until you stand around in their lobby for 10 minutes waiting for the front desk girls to stop gossiping about their weekends and help you. I walked in, broused around at their different candles, nail polishes, etc...and no joke, it was over 10 minutes before either of the girls at the front desk greeted me! And they NEVER asked if they could help me or if I needed anything. They were too busy socializing amongst themselves to help me.
I'm beyond floored at Synergy's lack of customer service. Needless to say, I'll be taking my business elsewhere.
Pros: Pretty Decor
Cons: Unfriendly Staff & Horrible Customer Service
I had an absolutley HORRIBLE experience at Synergy Spa & will NEVER go back!
I scheduled (& prepaid!) for bridal makeup with ""Brittany"" - She did a run-through with me, & I was very clear that I wanted a natural look for my wedding day. I don't normally wear a lot of makeup, & I didn't want to look like an entirely different person for my big day. Brittany rudely informed me that I ""need heavy makeup or it won't show up in my pictures"" & that I ""need to trust her, she's the expert"". Needless to say, I left the spa looking like a clown. My mother & my fiance both agreed. In fact my fiance actually laughed at how ridiculous I looked. She had used a bunch of different shades of purple eyeshadows, bright pink blush, black eyeliner, TONS of foundation & cakey base-like stuff she said was ""primer"", & then topped it all off with bright pinkish-red lipstick. That's Synergy's take on ""natural""???
Upon seeing & hearing my mother & fiance's reactions to my wedding day ""look"", I promptly called Synergy to talk to Brittany & let her know that it would need to be majorly toned down for my actual wedding. Again, she was VERY rude and told me that I ""wouldn't look good with less makeup"" & that I ""have the type of skin that requires more makeup than other people"". I was floored. She said she'd do a few things differently & that she'd do the best she could. Way to reassure your client.
My wedding was on a Saturday, the Tuesday before (5 days before my wedding!) I get a call from Synergy Spa/Brittany, informing me that they have ""unfortunately overbooked makeup applications for that Saturday & won't be able to do my appt"". Even though I had PREPAID & scheduled it weeks in advance!! Again, I was beyond floored. After LOTS of arguing and being talked down to Brittany agreed to refund my money & referred me to one of the makeup counters at the mall.
Happy to have my money back, with no other options, & with only 5 days till my wedding, I begrudginly took Brittany/Synergy's advice & scheduled an appt at MAC. I now feel that I owe BOTH Brittany & Synergy Spa a HUGE thank you! MAC was AWESOME!! Not only did my makeup turn out GORGEOUS (and natural!), but I paid a fraction of the price (Synergy/Brittany charged me $175), & also discovered that my MAC makeup artist knows Brittany, and knows that she's NOT A LICENSED MAKEUP ARTIST!!! She's a gloriffied receptionist posing as a licensed makeup artist. So let me get this straight, Synergy Spa was going to charge me $175 to have their receptionist do my makeup for my wedding!?!?! That's not right!! Synergy advertises Brittany as a ""licensed makeup artist"", but she's NOT! SHAME ON YOU SYNERGY SPA!!
Under the NC Board of Cosmetic Arts there ARE in fact licensed makeup artists. Estheticians & Cosmetologists are licensed under the NC board to do makeup. ""Brittany"" is neither an Esthetician or a Cosmetologist, therefore she is an UNLICENSED & is subjecting both herself & Synergy Spa to criminal penalties. A license is REQUIRED by NC law: ""No person may practice or attempt to practice cosmetic art for pay or reward in ANY form, either directly or indirectly, without being licensed by the board.""
Synergy Spa is lacking in both customer service & professionalism. I won't be back & I'll be sure to share my experience with everyone I know.
Whenever I need anything done - from an eyebrow wax to a deep tissue massage - I always go to Synergy Spa. The customer service combined with the outstanding performance of their employees makes for an all-around successful spa trip. I have been going here for years and everytime I go I am 100% satisfied with my services. The friendly faces of the staff to greet you always helps too!
I am from Brooklyn, NY and called to make an appointment for my birthday at Synergy Spa. The staff was so patient with me as I had plenty of requests and call backs. The staff helped me to make my birthday at the spa a reality. I was given options through out the day - I was given the remaining treatments for the day to book a friend. What made me feel so positive and can't wait to visit is the positive attitude the staff had with my demands and call backs - GREAT ATTITUDE - one of the staff members I spoke with today is named Kennedy. Thanks......... look forward to my 3.5hour day at the spa on July 26th.
Scheduled my first appointment, the lady I scheduled with was so great! She took her time and explained everything to me! I can't wait!
I'm a newby to the spa scene. I've never been the girly girl who did all the treatments...never thought I needed it. Until someone recommended I go get a facial. I'm 28, and let's face it, if we are going to start combatting aging, we need to do it now. If I wait much longer, I'll be behind in the game.\r
So I booked at Synergy with Kristen. Kristen is new to the area and new to the spa. Well not brand new, but you know. She used to work in Vegas as a massage therapist, but recently got her skin ""credentials"", and is doing treatments at Synergy. How do I know this? I asked. Let's face it, we want to know about the people who are looking at the things we try to hide right???\r
Well let me tell you, from one not so girly girl to another, or from one not so girly girl to the girly girl...did you follow? Well anyhow, from me to you...she is awesome. Not only did she treat my skin and the issues I had, she answered my questions about what I could do to keep my skin healthy and the products I could use to keep it beautiful. \r
I've also had her wax me. Ouch. No no, not her, the wax. Ouch. She was fantastic. She took the time to figure out what I wanted, and wasn't afraid to ask if that's how I wanted things...I've already booked my second wax, and will very soon book my second facial. I recommend not only this spa, but Kristen, to anyone looking for a great spa experience!!!\r
After several years of not having my eyebrows professionally done due to an earlier whack job that left me w/ very little brows, I decided to try Synergy Spa. I'm so glad I did. I have been 3 times and each time received great service, a very nice job on my brows, and no whack job!! My brows look beautifully shaped but very natural. I finally found a place I can trust.
I took my dad here when he came for a visit. He wanted a foot rub so I made him an appointment. He said it was the best foot rub of his life. I think he felt like a new man after the experience. The young woman who did the foot rub also gave him a quick head rub at the end, which made the experience even better. The staff were all very polite and friendly. Can't wait to go back for myself now.
Anytime I need a true spa experience in North Carolina, Synergy Spa is the place to go. I request gift certificates from my family on special occassions, like birthday, mother's day, christmas, thanksgiving, their birthday (lol).. \r
I truly enjoy their professionalism and their every detail in making your spa treatment a truly remarkable experience.\r
I am headed there on next thursday for a day of pampering..Zen me out..
Today is my first appointment, the lady I scheduled with was so nice! She took her time and explained everything to me! I can't wait!