Zales Outlet

★★☆☆☆
  • 19075 Ih-45 Portofino Center

    Shenandoah, TX 77385

    Map & Directions
  • 936-271-2310

About Zales Outlet

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Gifts & Novelties
  • Factory Outlets
Hours
M-Sa 10am-9pm, Su 12pm-6pm

Shopping

Shopping
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1.5 2
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Buyer beware! Products are not quality and prices are very unreasonable.Many years ago I dealt with this company and I was ok, but not now!

1
★☆☆☆☆

Buyer beware! Products are not quality and prices are very unreasonable.Many years ago I dealt with this company and I was ok, but not now!

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I came into this zales outlet store to search for jewelry for a special occasion, expecting to see some decent prices, products, and customer service. Instead, what I got was sub-par customer service, flat out lies about their products and above average prices.

The sales rep flat out lied about the origin of their jewelry, saying that is all new and not what the normal zales store carries. Well, they were half right, only because mainly what they carry is discontinued jewelry, and the prices aren't much better than you will get at the zales store in the mall. The sales woman was trash talking the mall store and making up excuses as to why they are better and I should buy from them instead.

They charge more than the mall store, their service plans cost most, their products aren't as good, and they are quite pushy in getting you to apply for a zales credit account, which I did have at one point, used once, paid off and they canceled (that's right - canceled my PAID OFF card) due to inactivity. When I was informed that I would have to re-apply for the card which I was already approved for, used, and paid off, I said "thanks but no thanks," and went on my merry way.

I have not gone back.

2
★★☆☆☆

I came into this zales outlet store to search for jewelry for a special occasion, expecting to see some decent prices, products, and customer service. Instead, what I got was sub-par customer service, flat out lies about their products and above average prices.

The sales rep flat out lied about the origin of their jewelry, saying that is all new and not what the normal zales store carries. Well, they were half right, only because mainly what they carry is discontinued jewelry, and the prices aren't much better than you will get at the zales store in the mall. The sales woman was trash talking the mall store and making up excuses as to why they are better and I should buy from them instead.

They charge more than the mall store, their service plans cost most, their products aren't as good, and they are quite pushy in getting you to apply for a zales credit account, which I did have at one point, used once, paid off and they canceled (that's right - canceled my PAID OFF card) due to inactivity. When I was informed that I would have to re-apply for the card which I was already approved for, used, and paid off, I said "thanks but no thanks," and went on my merry way.

I have not gone back.

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