Jimmy Jacobs Custom Homes

★☆☆☆☆
  • 3613 Williams Dr., Suite 204

    Georgetown, TX 78628

    Map & Directions
  • 512-930-4041

Real Estate

Real Estate
More choices in Georgetown:
Resultset_next

Alta Pacific Landscape Co

2521 Cascade Trl Cool, CA

Resultset_next

Swansboro Land & Homes

8781 Rock Creek Rd Placerville, CA

1.0 1
Hi! Sign in to let us know how Jimmy Jacobs Custom Homes was?
Write a Review
.

Do your research before deciding to build with Jimmy Jacobs. Their model homes look great and they will promise you the world. Once you sign a contract the honeymoon is over. I felt like I had to wait until my home warranty expired before writing this review of Jimmy Jacobs Custom Homes (JJCH). This review is my opinion based on my building experience with JJCH. Ive written one review of a company in my life. However, I feel like its my responsibility to inform others.
The Building Process: With contracts in place, service declined considerably. I felt like the sale had been made and there was no longer a reason to make sure I was happy kind of like buying a used car and getting shoved out the door. It was hard to get answers and guidance on the impending build. The preconstruction meeting was amateur hour at best and lasted about 15-20 minutes.
Shortly after, I was assigned a new project manager. There was a 2 week period where I had no idea who was in charge of my home. Miscommunication on JJCHs part concerning the house placement on the lot delayed building by a couple of weeks. My sales person was almost always unreachable. A different project manager took over several weeks after this. At this point the foundation and framing were completed. I met with a new project manager on several occasions to discuss changes. Some of the changes were decided upon prior to him taking over but the paperwork was not to be found. We had to start over.
I was ignored on several times on changes that I wanted made. I had to beg for change orders and babysit the process. Some of the items would not be changed unless I repeatedly checked. While getting paperwork completed and phone calls returned was extremely difficult, payment requests were always on time. Funny how that works. I shortened this section considerably. In all, I had 4 different managers throughout construction.
Home completed, Nightmare continues: Just weeks after moving in, the master bedroom and master bath began flooding due to a waterline that was punctured during building. The carpet was soaked through in the bedroom and closets. Drywall had begun to soften. Some of my Marine Corps uniforms were destroyed. I called the emergency line, no answer. I called my project manager and was told to set up repair companies myself. After some choice words, JJCH agreed that they should be the ones coordinating the cleanup and repair process. 10 days later, house back to normal.
Later that summer my AC unit stopped working. I was unable to reach anyone through the emergency line. In fact, I couldnt get in contact with anyone for several hours. After finally contacting someone with JJCH, they said they would try to take care of it on Monday (it was a Friday night). So, I had to call a 24hr service to come fix it that night. Should the customer have to do this? I paid for it out of my pocket and reimbursed several weeks later.
I could list many more home issues. Some are settling issues and some are serious construction flaws. Most of these problems I have taken care of out of my own pocket because I dreaded having to deal with JJCH anymore than I already had. After issues continued to pile up, and before my warranty expired, I decided to give JJCH another shot at fixing them. No success there. I finally decided to talk to Jimmy Jacobs himself. He told me that it isnt his responsibility to maintain my home. I agree, maintenance shouldnt be his concern. However, these were issue that had existed for over a year and had nothing to do with maintenance. He was very rude with me throughout the conversation. Lets put it this way: It was definitely better that the conversation took place over the phone and not in person. I know that others have had the same problem with him and his company. Ive taken care of the issues at my own expense of several thousands of dollars.
Like I said at the beginning; do your due diligence before settling on JJCH to build your home. My review is fair and factual. I have all correspondence between JJCH and I to prove a lack of action on their part. Im sure there are individuals that have used JJCH and had no problems. I also know there are several people who have had the same problems as I. The home they built for me is nice. I just wish the experience and service were better. Almost all issues were completely preventable. Even the ones that werent (flooding & AC) could have been curtailed by better service. I wouldnt have even mentioned them if JJCH were professional in facilitating repairs. I probably wouldnt have even written or published this review if Jimmy Jacobs hadnt been so impolite with me.

1
★☆☆☆☆

Do your research before deciding to build with Jimmy Jacobs. Their model homes look great and they will promise you the world. Once you sign a contract the honeymoon is over. I felt like I had to wait until my home warranty expired before writing this review of Jimmy Jacobs Custom Homes (JJCH). This review is my opinion based on my building experience with JJCH. Ive written one review of a company in my life. However, I feel like its my responsibility to inform others.
The Building Process: With contracts in place, service declined considerably. I felt like the sale had been made and there was no longer a reason to make sure I was happy kind of like buying a used car and getting shoved out the door. It was hard to get answers and guidance on the impending build. The preconstruction meeting was amateur hour at best and lasted about 15-20 minutes.
Shortly after, I was assigned a new project manager. There was a 2 week period where I had no idea who was in charge of my home. Miscommunication on JJCHs part concerning the house placement on the lot delayed building by a couple of weeks. My sales person was almost always unreachable. A different project manager took over several weeks after this. At this point the foundation and framing were completed. I met with a new project manager on several occasions to discuss changes. Some of the changes were decided upon prior to him taking over but the paperwork was not to be found. We had to start over.
I was ignored on several times on changes that I wanted made. I had to beg for change orders and babysit the process. Some of the items would not be changed unless I repeatedly checked. While getting paperwork completed and phone calls returned was extremely difficult, payment requests were always on time. Funny how that works. I shortened this section considerably. In all, I had 4 different managers throughout construction.
Home completed, Nightmare continues: Just weeks after moving in, the master bedroom and master bath began flooding due to a waterline that was punctured during building. The carpet was soaked through in the bedroom and closets. Drywall had begun to soften. Some of my Marine Corps uniforms were destroyed. I called the emergency line, no answer. I called my project manager and was told to set up repair companies myself. After some choice words, JJCH agreed that they should be the ones coordinating the cleanup and repair process. 10 days later, house back to normal.
Later that summer my AC unit stopped working. I was unable to reach anyone through the emergency line. In fact, I couldnt get in contact with anyone for several hours. After finally contacting someone with JJCH, they said they would try to take care of it on Monday (it was a Friday night). So, I had to call a 24hr service to come fix it that night. Should the customer have to do this? I paid for it out of my pocket and reimbursed several weeks later.
I could list many more home issues. Some are settling issues and some are serious construction flaws. Most of these problems I have taken care of out of my own pocket because I dreaded having to deal with JJCH anymore than I already had. After issues continued to pile up, and before my warranty expired, I decided to give JJCH another shot at fixing them. No success there. I finally decided to talk to Jimmy Jacobs himself. He told me that it isnt his responsibility to maintain my home. I agree, maintenance shouldnt be his concern. However, these were issue that had existed for over a year and had nothing to do with maintenance. He was very rude with me throughout the conversation. Lets put it this way: It was definitely better that the conversation took place over the phone and not in person. I know that others have had the same problem with him and his company. Ive taken care of the issues at my own expense of several thousands of dollars.
Like I said at the beginning; do your due diligence before settling on JJCH to build your home. My review is fair and factual. I have all correspondence between JJCH and I to prove a lack of action on their part. Im sure there are individuals that have used JJCH and had no problems. I also know there are several people who have had the same problems as I. The home they built for me is nice. I just wish the experience and service were better. Almost all issues were completely preventable. Even the ones that werent (flooding & AC) could have been curtailed by better service. I wouldnt have even mentioned them if JJCH were professional in facilitating repairs. I probably wouldnt have even written or published this review if Jimmy Jacobs hadnt been so impolite with me.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Jimmy Jacobs Custom Homes, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review