Details by George

★☆☆☆☆

About Details by George

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  • Parking Stations & Garages
  • City Legislators

Government

Government
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Austin City Of Cesar Chavez

501 E 8th St Austin, TX

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Austin Fleet Svc Dept

6301 Harold Ct # A Austin, TX

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For over two weeks now I have attempted to resolve an issue with George and he continues to not follow through and take care of what he has committed to.
I took my car to get detailed for a car show and upon returning it to me the tint on my passenger window is scratched significantly and the change I had sitting in a cup holder was gone. I was not able to inspect the car at the time of delivery due to the fact that I was extremely busy with work. I called George that Monday to make him aware of the missing change (approximately $4-5 dollars worth) and of the tint being scratched. He informed me he would stop by the place that tinted my window to get a quote and would call me back that day. TWO days later I call him up only to get an excuse that he had not received a response back from the tint shop. Again he assures me he will resolve this issue immediately. That weekend I drove to the tint shop, got an immediate quote and once again had to call George to provide the quote. At this point it is Tuesday of the second week and he agrees to mail the check to me (address provided and confirmed with him) that day. It is now Monday of week three and I call to find out what the current status is since he agreed to mail it Tuesday. He tells me he mailed it on Thursday or Friday instead of the Tuesday he committed to. I asked what he is going to do to resolve this issue if I have not received the check by Tuesday. His response - I was being a hard @$$ and this conversation was over at which point he hung up on me. Even if he had sent the check via snail mail on Friday, it would have been delivered by today. After checking my mail this afternoon, I received the usual mail spam articles but no check from George.
I paid George $200 to perform a service without stealing from me or screwing up my car. I met my part of this agreement by paying him in full once my car was delivered. Apparently it was too much to ask them to meet their end of the agreement.
I WOULD STRONGLY DISCOURAGE ANYONE FROM DOING BUSINESS WITH THESE PEOPLE!!!

PROS: none
CONS: High prices, poor customer service

1
★☆☆☆☆

For over two weeks now I have attempted to resolve an issue with George and he continues to not follow through and take care of what he has committed to.
I took my car to get detailed for a car show and upon returning it to me the tint on my passenger window is scratched significantly and the change I had sitting in a cup holder was gone. I was not able to inspect the car at the time of delivery due to the fact that I was extremely busy with work. I called George that Monday to make him aware of the missing change (approximately $4-5 dollars worth) and of the tint being scratched. He informed me he would stop by the place that tinted my window to get a quote and would call me back that day. TWO days later I call him up only to get an excuse that he had not received a response back from the tint shop. Again he assures me he will resolve this issue immediately. That weekend I drove to the tint shop, got an immediate quote and once again had to call George to provide the quote. At this point it is Tuesday of the second week and he agrees to mail the check to me (address provided and confirmed with him) that day. It is now Monday of week three and I call to find out what the current status is since he agreed to mail it Tuesday. He tells me he mailed it on Thursday or Friday instead of the Tuesday he committed to. I asked what he is going to do to resolve this issue if I have not received the check by Tuesday. His response - I was being a hard @$$ and this conversation was over at which point he hung up on me. Even if he had sent the check via snail mail on Friday, it would have been delivered by today. After checking my mail this afternoon, I received the usual mail spam articles but no check from George.
I paid George $200 to perform a service without stealing from me or screwing up my car. I met my part of this agreement by paying him in full once my car was delivered. Apparently it was too much to ask them to meet their end of the agreement.
I WOULD STRONGLY DISCOURAGE ANYONE FROM DOING BUSINESS WITH THESE PEOPLE!!!

PROS: none
CONS: High prices, poor customer service

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