Ellis Brooks Auto Center

★★★☆☆
  • 1395 Van Ness Ave

    San Francisco, CA 94109

    Map & Directions
  • 415-776-2400

3.0 6
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Can't I give them 0 stars?

The worst customer experience I can imagine. I was subjected to instance after instance of unconscionable split-tongued lying simply for the sake of the sale.

My DMV forms were mishandled as if they were processed by a kindergartener with a crayon.

The salesman Jose played fast and loose with my credit.

The general manager "Mr. Brooks" mishandled every conflict I had with his incompetent staff with the self-righteousness of a lunatic and the narrow-mindedness of an ignorant fool.

Avoid this place at all costs.

1
★☆☆☆☆

Can't I give them 0 stars?

The worst customer experience I can imagine. I was subjected to instance after instance of unconscionable split-tongued lying simply for the sake of the sale.

My DMV forms were mishandled as if they were processed by a kindergartener with a crayon.

The salesman Jose played fast and loose with my credit.

The general manager "Mr. Brooks" mishandled every conflict I had with his incompetent staff with the self-righteousness of a lunatic and the narrow-mindedness of an ignorant fool.

Avoid this place at all costs.

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.

Can't I give them 0 stars?

The worst customer experience I can imagine. I was subjected to instance after instance of unconscionable split-tongued lying simply for the sake of the sale.

My DMV forms were mishandled as if they were

3
★★★★★

Can't I give them 0 stars?

The worst customer experience I can imagine. I was subjected to instance after instance of unconscionable split-tongued lying simply for the sake of the sale.

My DMV forms were mishandled as if they were

.

I Own a Delivery Service in S F for 36 years. I have bought many vehicles from Ellis Brooks. There are many auto dealearships in the Bay Area, however if you want a Frendly Honest, and service orientaded dealership, Ellis Brooks is the one. You not going to get a better deal anywhere else.

5
★★★★★

I Own a Delivery Service in S F for 36 years. I have bought many vehicles from Ellis Brooks. There are many auto dealearships in the Bay Area, however if you want a Frendly Honest, and service orientaded dealership, Ellis Brooks is the one. You not going to get a better deal anywhere else.

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Very nice and honest dealership and it is still family runned so coming here to purchase or service a vehicle surely benefits the community. I remember my parents purchasing their first vehicle here. Parking is not a problem. They will park it for you.

4
★★★★☆

Very nice and honest dealership and it is still family runned so coming here to purchase or service a vehicle surely benefits the community. I remember my parents purchasing their first vehicle here. Parking is not a problem. They will park it for you.

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BROUGHT MY CAR IN FOR MAJOR SERVICE. TOLD SERVICE REP. NOT TO ROTATE TIRES. NEWER BRAND IN FRONT. WROTE ON SERVICE ORDER. WHEN I GOT CAR HOME, NOTICED ONE SIDE HAD BEEN ROTATED. MECHANIC CHECKED OFF ON CHECKLIST THAT HE DID NOT ROTATE TIRES. MECHANIC IS A LIAR. I DON'T KNOW IF HE PERFORMED ANY INSPECTIONS THAT HE CHECKED OFF AS OK. HE ALSO SCRATCHED ONE OF THE ALLOY WHEELS. SERVICE MANAGER DENIES THIS. ALSO, A COUPLE OF YEARS AGO, I BOUGHT A USED CAR HERE. IT TURNED OUT TO BE A PIECE OF JUNK. HAD TO SELL FOR A LOSS. AVOID THIS DEALERSHIP!

0
★☆☆☆☆

BROUGHT MY CAR IN FOR MAJOR SERVICE. TOLD SERVICE REP. NOT TO ROTATE TIRES. NEWER BRAND IN FRONT. WROTE ON SERVICE ORDER. WHEN I GOT CAR HOME, NOTICED ONE SIDE HAD BEEN ROTATED. MECHANIC CHECKED OFF ON CHECKLIST THAT HE DID NOT ROTATE TIRES. MECHANIC IS A LIAR. I DON'T KNOW IF HE PERFORMED ANY INSPECTIONS THAT HE CHECKED OFF AS OK. HE ALSO SCRATCHED ONE OF THE ALLOY WHEELS. SERVICE MANAGER DENIES THIS. ALSO, A COUPLE OF YEARS AGO, I BOUGHT A USED CAR HERE. IT TURNED OUT TO BE A PIECE OF JUNK. HAD TO SELL FOR A LOSS. AVOID THIS DEALERSHIP!

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I tried to call to get a price quote on a seatbelt repair/replacement. I did not get a call back within the first three hours, so I called back a few times but the receptionist would cut me off in mid sentence every time before transferring me. Apparently these folks don't want my business.

0
★☆☆☆☆

I tried to call to get a price quote on a seatbelt repair/replacement. I did not get a call back within the first three hours, so I called back a few times but the receptionist would cut me off in mid sentence every time before transferring me. Apparently these folks don't want my business.

Cons: can't actually speak to anyone in the garage

 

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