Budget Blinds

★★☆☆☆
  • 4152 Meridian St, Ste 105-208

    Bellingham, WA 98226

    Map & Directions
  • 360-527-3005

About Budget Blinds

Categories
  • Window Treatments
  • Venetian Blinds
2.0 2
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Awful customer service. We paid thousands of $ to for these blinds in 2006. We now have a problem and this guy won't even call us back. I called three times to no avail. He has an answering service and no physical address, works out ot his home. That's ok but what about customer service?

1
★☆☆☆☆

Awful customer service. We paid thousands of $ to for these blinds in 2006. We now have a problem and this guy won't even call us back. I called three times to no avail. He has an answering service and no physical address, works out ot his home. That's ok but what about customer service?

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I placed an order with Budget Blinds in March of last year. The original estimate of two weeks became a month and two weeks. The material they installed was not what I ordered; and hundreds of dollars cheaper than what I paid.

The owner, Joe Anstett, has made absolutely no effort to have this problem fixed. I have routinely talked with him and he has said that the problem will be taken care of with no result. It has been almost a year. Both the BBB and the Attorney General of Washington got involved and Mr. Anstett completely ignored all communication with them. Even the parent company said they could not help in any way.

His company has no physical location. The number of the advertised business goes to an answering service, so you can never speak to a representative of their franchise unless they call you.

I have never had a worse experience in a business transaction than the one I have had with Mr. Anstett and Budget Blinds.

UPDATE: It took quite a while for the problem to be resolved, but Mr. Anstett accepted his responsibility in the issue and satisfactorily replaced the blinds that I was unhappy with. Upon further discussion about my situation, I found that not all of the problems I was experiencing were under his control, and he was able to satisfy my unhappiness to the best of his ability.

I think that Mr. Anstett's business, due to his wonderful level of cooperation during a customer service issue, is one that I may now recommend to friends.

3
★★★☆☆

I placed an order with Budget Blinds in March of last year. The original estimate of two weeks became a month and two weeks. The material they installed was not what I ordered; and hundreds of dollars cheaper than what I paid.

The owner, Joe Anstett, has made absolutely no effort to have this problem fixed. I have routinely talked with him and he has said that the problem will be taken care of with no result. It has been almost a year. Both the BBB and the Attorney General of Washington got involved and Mr. Anstett completely ignored all communication with them. Even the parent company said they could not help in any way.

His company has no physical location. The number of the advertised business goes to an answering service, so you can never speak to a representative of their franchise unless they call you.

I have never had a worse experience in a business transaction than the one I have had with Mr. Anstett and Budget Blinds.

UPDATE: It took quite a while for the problem to be resolved, but Mr. Anstett accepted his responsibility in the issue and satisfactorily replaced the blinds that I was unhappy with. Upon further discussion about my situation, I found that not all of the problems I was experiencing were under his control, and he was able to satisfy my unhappiness to the best of his ability.

I think that Mr. Anstett's business, due to his wonderful level of cooperation during a customer service issue, is one that I may now recommend to friends.

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