MetaStone, Inc.

★★★★☆
  • 1166 National Dr Ste 30

    Sacramento, CA 95834

    Map & Directions
  • 916-285-8700

About MetaStone, Inc.

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I order a range hood from metastone in may 2009. I am still waiting--oh yes they cased my check in july when they said my hood was ready for shipping. Now, they will not return calls & e-mails. I filed complaint with BBC--metastone did not respond. Now Iam filing with att gen of ca.

1
★☆☆☆☆

I order a range hood from metastone in may 2009. I am still waiting--oh yes they cased my check in july when they said my hood was ready for shipping. Now, they will not return calls & e-mails. I filed complaint with BBC--metastone did not respond. Now Iam filing with att gen of ca.

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These people are THIEVES! I should have known better when I learned they do not accept credit cards. They are sweeter than candy until you pay -- then they disappear completely leaving you with nothing. Absolutely horrendous. I am filing a police report in Sacramento. Let them try to contact these horrible people.

1
★☆☆☆☆

These people are THIEVES! I should have known better when I learned they do not accept credit cards. They are sweeter than candy until you pay -- then they disappear completely leaving you with nothing. Absolutely horrendous. I am filing a police report in Sacramento. Let them try to contact these horrible people.

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1 out of 1 people found this review helpful.

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I ordered a very expensive range hood from metastone in May 2009, it is now Oct 09 and I still do not have my hood. I agree with those other reviews, Dennis was great upfront when trying to make the sale, so helpful. I was also told 6-8

3
★★★★★

I ordered a very expensive range hood from metastone in May 2009, it is now Oct 09 and I still do not have my hood. I agree with those other reviews, Dennis was great upfront when trying to make the sale, so helpful. I was also told 6-8

Cons: They have my product and my money

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I have never had an experience like this with any business before in my life. Before I placed my order, the salesperson Dennis, would call me constantly to check in and see if I had decided to purchase the range hood or not. Initially he

3
★★★★★

I have never had an experience like this with any business before in my life. Before I placed my order, the salesperson Dennis, would call me constantly to check in and see if I had decided to purchase the range hood or not. Initially he

Pros: We shall see?

Cons: Amazingly bad service, disregard of customers

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Worst customer service ever, nobody answer the phone ever. They will call you back to sell the job. After they get the check they disappear, not even sure the company exist other than a website and a complicated phone service. Dont do business with these people you will loose your money.

1
★☆☆☆☆

Worst customer service ever, nobody answer the phone ever. They will call you back to sell the job. After they get the check they disappear, not even sure the company exist other than a website and a complicated phone service. Dont do business with these people you will loose your money.

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Worst customer service ever, nobody answer the phone ever. They will call you back to sell the job. After they get the check they disappear, not even sure the company exist other than a website and a complicated phone service. Dont do

3
★★★★★

Worst customer service ever, nobody answer the phone ever. They will call you back to sell the job. After they get the check they disappear, not even sure the company exist other than a website and a complicated phone service. Dont do

Cons: you will lose your money

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I purchased the Cambridge Mantel with Dijon Inset & Overmantel for my Living Room. My mantel turned out absolutely spectacular and exceeded my expectations. I would like to thank everyone at MetaStone that has worked on this project for the past 2 years with me. My mantel is the right size for my firebox, living room, and just feels right overall.

5
★★★★★

I purchased the Cambridge Mantel with Dijon Inset & Overmantel for my Living Room. My mantel turned out absolutely spectacular and exceeded my expectations. I would like to thank everyone at MetaStone that has worked on this project for the past 2 years with me. My mantel is the right size for my firebox, living room, and just feels right overall.

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In my previous critique, I was very upset with MetaStone regarding their customer service and the delays that I faced with my mantel and hood. I was to have my inspection within a couple weeks of writing my review and wasn't sure if I was going to have my products in time. Fortunately, my mantel and hood did arrive and my contractor was able to install them. They actually turned out a lot nicer than I had expected and I've received several compliments on my living room mantel and kitchen hood, which is why I am now giving MetaStone a higher rating. I wish that I had been better informed about when my product was going to be leaving their warehouse so I could better plan everything and not be so stressed. I am now very happy that I'm moved in, living in my beautiful house, am very pleased with the products I received.

4
★★★★☆

In my previous critique, I was very upset with MetaStone regarding their customer service and the delays that I faced with my mantel and hood. I was to have my inspection within a couple weeks of writing my review and wasn't sure if I was going to have my products in time. Fortunately, my mantel and hood did arrive and my contractor was able to install them. They actually turned out a lot nicer than I had expected and I've received several compliments on my living room mantel and kitchen hood, which is why I am now giving MetaStone a higher rating. I wish that I had been better informed about when my product was going to be leaving their warehouse so I could better plan everything and not be so stressed. I am now very happy that I'm moved in, living in my beautiful house, am very pleased with the products I received.

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Just received my mantel from MetaStone. I'm very excited since it turned out beautifully. The service was helpful since they helped me come up with a great design that worked well with my space constraints. They even recommended an

3
★★★★★

Just received my mantel from MetaStone. I'm very excited since it turned out beautifully. The service was helpful since they helped me come up with a great design that worked well with my space constraints. They even recommended an

Pros: Loving my Product & Fit In Challenging Space

Cons: What are the drawbacks?

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Just received my mantel from MetaStone. I'm very excited since it turned out beautifully. The service was helpful since they helped me come up with a great design that worked well with my space constraints. They even recommended an installer who was very affordable and did an excellent job. The product looks great and I'm very satisfied that everything fits and my home is complete.

5
★★★★★

Just received my mantel from MetaStone. I'm very excited since it turned out beautifully. The service was helpful since they helped me come up with a great design that worked well with my space constraints. They even recommended an installer who was very affordable and did an excellent job. The product looks great and I'm very satisfied that everything fits and my home is complete.

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Buyer beware. We don't yet have our hood and fireplace which is long overdue. They do not answer their phones, they only have good service pre-sale

Don't do it

2
★★☆☆☆

Buyer beware. We don't yet have our hood and fireplace which is long overdue. They do not answer their phones, they only have good service pre-sale

Don't do it

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I began an extensive search for unique looking stone products for my home. Since I live in Malibu, I looked in Los Angeles, Santa Barbara, Orange County, plus San Diego with no luck. I found a few real hand carved lime stone items that were really nice, but my builder would not allow them to go in my home. Since my home is older I found out that our pre-existing walls would be unable to support the weight of any real stone. Due this weight issue, I was informed that I needed to start looking at cast stone products since they are substantially lighter in weight. Initially, I wasn't too enthusiastic about this requirement (actually more like quite skeptical) since I didn't think a cast stone product could closely resemble real stone.

I looked all around the country at different cast stone suppliers. Most of them looked like cement and just didn't appear authentic. Also, many of the designs were fixed in size and were not too flexible which was problematic for my remodel. Fortunately, my cabinet supplier had previously worked with MetaStone and referred me to them. Since they an hour flight from where I live, I flew out to their showroom to inspect the products in person. To my surprise, the quality and workmanship of their products were great. The decorative friezes were really nice and deep plus very crisp. Their limestone finish looked very authentic and closely matched my limestone flooring.

I was really happy with the overall process since they spent an extensive amount of time not only with myself but my builder to help ensure that everything would fit when it arrived and that we felt comfortable with the ordering process. I ended up ordering 2 mantels and a kitchen hood from them which all arrived intact approximately 7 weeks later.

The product is now installed and I'm very happy with the look. I've received several compliments from my friends. All in all, I'm very happy with the products I've received since it met all of my criteria such as not being too heavy but looking like real stone.

5
★★★★★

I began an extensive search for unique looking stone products for my home. Since I live in Malibu, I looked in Los Angeles, Santa Barbara, Orange County, plus San Diego with no luck. I found a few real hand carved lime stone items that were really nice, but my builder would not allow them to go in my home. Since my home is older I found out that our pre-existing walls would be unable to support the weight of any real stone. Due this weight issue, I was informed that I needed to start looking at cast stone products since they are substantially lighter in weight. Initially, I wasn't too enthusiastic about this requirement (actually more like quite skeptical) since I didn't think a cast stone product could closely resemble real stone.

I looked all around the country at different cast stone suppliers. Most of them looked like cement and just didn't appear authentic. Also, many of the designs were fixed in size and were not too flexible which was problematic for my remodel. Fortunately, my cabinet supplier had previously worked with MetaStone and referred me to them. Since they an hour flight from where I live, I flew out to their showroom to inspect the products in person. To my surprise, the quality and workmanship of their products were great. The decorative friezes were really nice and deep plus very crisp. Their limestone finish looked very authentic and closely matched my limestone flooring.

I was really happy with the overall process since they spent an extensive amount of time not only with myself but my builder to help ensure that everything would fit when it arrived and that we felt comfortable with the ordering process. I ended up ordering 2 mantels and a kitchen hood from them which all arrived intact approximately 7 weeks later.

The product is now installed and I'm very happy with the look. I've received several compliments from my friends. All in all, I'm very happy with the products I've received since it met all of my criteria such as not being too heavy but looking like real stone.

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My wife purchased one of MetaStone's mantels. I was a little nervous at first since we're on the E. Coast and MetaStone is on the West Coast. They helped insure that everything would fit correctly so we felt more confident prior to

3
★★★★★

My wife purchased one of MetaStone's mantels. I was a little nervous at first since we're on the E. Coast and MetaStone is on the West Coast. They helped insure that everything would fit correctly so we felt more confident prior to

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My wife purchased one of MetaStone's new mantel styles. We received our mantel within 5 weeks. This was much quicker than I had anticipated. We were originally told it could take anywhere from 6-8 weeks since they don't stock their items. The product arrived in one piece to our home in PA and the finished installed product looks spectacular. I'm really happy that we went this route and appreciate all the help from the staff at Customer Service who helped with my order.

5
★★★★★

My wife purchased one of MetaStone's new mantel styles. We received our mantel within 5 weeks. This was much quicker than I had anticipated. We were originally told it could take anywhere from 6-8 weeks since they don't stock their items. The product arrived in one piece to our home in PA and the finished installed product looks spectacular. I'm really happy that we went this route and appreciate all the help from the staff at Customer Service who helped with my order.

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After a month of design work, we originally placed our orders in March, 2008 with a delivery date in mid May. The order was repeatedly delayed and not shipped until September. We were never contacted about the delays but were informed only after we followed up, generally several times, by email. Email response, when received, usually took 2 to 4 days. At one point, we called the sales line (which they are eager to answer) and talked to Dennis who, as soon as he realized it wasn't a sales call, became rude and condescending and wouldn't allow us to talk to any one else. The delay was blamed on their failure to get molds from their supplier but they never apologized or seemed the least bit concerned that our kitchen had been torn up for months. They did not offer any discount for the four month delay but did upgrade to expidited shipping when the order was ready. The only employee who seemed the least bit interested in customer service was Lynda who responded to emails. However, it was impossible to talk to anyone on the phone after the order was placed. I did find that they are very efficient at billing - requiring half up front and the balance before they will ship anything.

We had two orders. The first arrived with two pieces missing. When we notified Metastone (by email, of course) they suggested that we must have somehow lost the pieces ourselves as they simply couldn't have made a mistake. The pieces were ultimately replaced with the second order.

I will say that the final product is very nice (that got them their two stars) but I would never do business with these folks again as they don't give a damn about customer service - and for the prices they charge, they should.

2
★★☆☆☆

After a month of design work, we originally placed our orders in March, 2008 with a delivery date in mid May. The order was repeatedly delayed and not shipped until September. We were never contacted about the delays but were informed only after we followed up, generally several times, by email. Email response, when received, usually took 2 to 4 days. At one point, we called the sales line (which they are eager to answer) and talked to Dennis who, as soon as he realized it wasn't a sales call, became rude and condescending and wouldn't allow us to talk to any one else. The delay was blamed on their failure to get molds from their supplier but they never apologized or seemed the least bit concerned that our kitchen had been torn up for months. They did not offer any discount for the four month delay but did upgrade to expidited shipping when the order was ready. The only employee who seemed the least bit interested in customer service was Lynda who responded to emails. However, it was impossible to talk to anyone on the phone after the order was placed. I did find that they are very efficient at billing - requiring half up front and the balance before they will ship anything.

We had two orders. The first arrived with two pieces missing. When we notified Metastone (by email, of course) they suggested that we must have somehow lost the pieces ourselves as they simply couldn't have made a mistake. The pieces were ultimately replaced with the second order.

I will say that the final product is very nice (that got them their two stars) but I would never do business with these folks again as they don't give a damn about customer service - and for the prices they charge, they should.

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I'm a custom home builder in Orange County who has used these mantels on several of my spec homes. I have worked with Metastone since the early 90's and when they were located in Laguna Hills near my office. They've provided a great quality product for my clients and excellent service. I believe they are now based out of N. CA but still have their installers come to my sites and install for large projects. The product looks good and most importantly my client's are satisfied. The only con is that the lead times on some of the custom products can take a fair amount of time, but I've found that to be fairly standard throughout this industry with anything that is custom made. Overall the product and service is good which is why I keep referring my customers.

4
★★★★☆

I'm a custom home builder in Orange County who has used these mantels on several of my spec homes. I have worked with Metastone since the early 90's and when they were located in Laguna Hills near my office. They've provided a great quality product for my clients and excellent service. I believe they are now based out of N. CA but still have their installers come to my sites and install for large projects. The product looks good and most importantly my client's are satisfied. The only con is that the lead times on some of the custom products can take a fair amount of time, but I've found that to be fairly standard throughout this industry with anything that is custom made. Overall the product and service is good which is why I keep referring my customers.

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1 out of 1 people found this review helpful.

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I've purchased twice from MetaStone within the past 5 years. The first time was for a remodel where I purchased just a mantel. The staff was friendly and helped confirm that everything fit since I was having problems with my contractor.

3
★★★★★

I've purchased twice from MetaStone within the past 5 years. The first time was for a remodel where I purchased just a mantel. The staff was friendly and helped confirm that everything fit since I was having problems with my contractor.

Pros: Great Quality Product, Looks Authentic

Cons: A Little Pricey

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My wife is on the phone with the Metastone salesperson right now, who claims he doesn't have a boss and won't provide any phone number where we can contact someone in charge about our L-O-N-G overdue order. All he wants to do is 1_ be evasive, 2) argue, 3) interrupt, and 4) generally be as absolutely uncooperative as any person can possibly be.
In fact, you can only leave phone messages or e-mail for them; MAYBE you'll get your call returned several days later. Our order has been delayed time and again, contrary to what is stated in the brochure, and only when she threatened to cancel the order did they *magically* come up with our order and wanted to schedule installation for this Sunday at 10. What company schedules installations on Sunday? You just KNOW that if we suggest another day, we'll be put off again for many weeks.
I cannot report anything good about our dealings with this company. BUYER BEWARE!

1
★☆☆☆☆

My wife is on the phone with the Metastone salesperson right now, who claims he doesn't have a boss and won't provide any phone number where we can contact someone in charge about our L-O-N-G overdue order. All he wants to do is 1_ be evasive, 2) argue, 3) interrupt, and 4) generally be as absolutely uncooperative as any person can possibly be.
In fact, you can only leave phone messages or e-mail for them; MAYBE you'll get your call returned several days later. Our order has been delayed time and again, contrary to what is stated in the brochure, and only when she threatened to cancel the order did they *magically* come up with our order and wanted to schedule installation for this Sunday at 10. What company schedules installations on Sunday? You just KNOW that if we suggest another day, we'll be put off again for many weeks.
I cannot report anything good about our dealings with this company. BUYER BEWARE!

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0 out of 1 people found this review helpful.

.

Please, save yourself a lot of hassle and heartache and don't buy from Metastone! They promise the world when trying to make the sale (Dennis C) and then amazingly become completely unhelpful and uncooperative after they get your money.

3
★★★★★

Please, save yourself a lot of hassle and heartache and don't buy from Metastone! They promise the world when trying to make the sale (Dennis C) and then amazingly become completely unhelpful and uncooperative after they get your money.

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The review posted on 01/12/2008 by Basta241 is a fake review posted by one of MetaStone's competitors. Please disregard.

3
★★★★★

The review posted on 01/12/2008 by Basta241 is a fake review posted by one of MetaStone's competitors. Please disregard.

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As a contractor, and home builder for many years, I'm driven to get the word out about Metastone, they are TERRIBLE!!! Months late on delivery, months late on replacement sections, both for ones they forgot to send and for the ones broken

3
★★★★★

As a contractor, and home builder for many years, I'm driven to get the word out about Metastone, they are TERRIBLE!!! Months late on delivery, months late on replacement sections, both for ones they forgot to send and for the ones broken

Pros: they got the color right

Cons: wrong size, wrong pieces, shipped a MONTH late (both times), never answer the phone!

More about MetaStone, Inc.

Manufacturer of cast stone fireplace mantels and kitchen hoods

 

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