Elegant Exteriors

★★☆☆☆
  • 1920 Missile Dr # C

    Cheyenne, WY 82001

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2.0 2
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They do provide a good product. The installation did have some problems but Luke, for the most part, did his best to try to resolve the problems. The installers stepped on the lid of a freezer chest and the freezer had to be replaced but Luke saw to it that it was replaced.

Day one of installation the installers showed up at 10:30, not quite sure why that happened but the other days they were here pretty much when they said they'd be here.

The largest picture view window developed a crack on the inner pane. Luke did see to it that it was replaced ASAP but it did take a long time for the window to get to Cheyenne from Denver (Luke said cold weather and no other deliveries from Denver to here during that period may account for most of the >30day delay from time received in Denver to installation date 2 days ago.

Overall I'd recommend Luke and Elegant Exteriors for windows.

1
★★★☆☆

They do provide a good product. The installation did have some problems but Luke, for the most part, did his best to try to resolve the problems. The installers stepped on the lid of a freezer chest and the freezer had to be replaced but Luke saw to it that it was replaced.

Day one of installation the installers showed up at 10:30, not quite sure why that happened but the other days they were here pretty much when they said they'd be here.

The largest picture view window developed a crack on the inner pane. Luke did see to it that it was replaced ASAP but it did take a long time for the window to get to Cheyenne from Denver (Luke said cold weather and no other deliveries from Denver to here during that period may account for most of the >30day delay from time received in Denver to installation date 2 days ago.

Overall I'd recommend Luke and Elegant Exteriors for windows.

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THEY DO PROVIDE A DECENT PRODUCT BUT THEIR CUSTOMER SERVICE STINKS. HERE'S WHY:

1. LUKE IS EASY TO GET A HOLD OF BEFORE YOU BUY. AFTER YOU BUY, GOOD LUCK WITH THAT, KIMOSABE

2. THEIR WORKERS ACTUALLY WERE STUPID ENOUGH TO STEP ON A DEEP FREEZER CHEST LID WE OWNED TO INSTALL A WINDOW AND THEY DAMAGED THE CHEST LID...THE ENTIRE FREEZER HAD TO BE REPLACED.

3. DAY ONE OF INSTALLATION THEY PROMISED TO SHOW UP AT 8:15 AM....WHAT TIME DID THEY ACTUALLY SHOW UP? YEAH, THAT'S RIGHT, 10:30 AM....DUMPED THE WINDOWS OFF IN THE FRONT YARD AND DIDN'T SHOW BACK UNTIL 2:30PM...WORKED TILL 4PM THEN LEFT.

4. THE BIGGEST WINDOW IN THE HOUSE DEVELOPED A LARGE CRACK IN IT...I'VE BEEN TRYING TO GET IT REPLACED FOR OVER ONE MONTH NOW AND (AS OF THIS WRITING) I'M STILL STARING OUT OF A 4 FOOT CRACK IN MY "NEW WINDOW"

I WOULD NEVER USE THESE GUYS AGAIN....LUKE TREATS YOU NICE UNTIL HE MAKES THE SALE, AND THEN GOOD LUCK IF YOU HAVE A PROBLEM, WHICH YOU PROBABLY WILL...BECAUSE YOU WILL BURN OUT YOUR PHONE TRYING TO GET LUKE TO STRAIGHTEN IT OUT....AVOID THIS BUSINESS AT ALL COSTS UNLESS YOU DON'T CARE AT ALL ABOUT HOW YOU ARE TREATED AS a CUSTOMER

1
★☆☆☆☆

THEY DO PROVIDE A DECENT PRODUCT BUT THEIR CUSTOMER SERVICE STINKS. HERE'S WHY:

1. LUKE IS EASY TO GET A HOLD OF BEFORE YOU BUY. AFTER YOU BUY, GOOD LUCK WITH THAT, KIMOSABE

2. THEIR WORKERS ACTUALLY WERE STUPID ENOUGH TO STEP ON A DEEP FREEZER CHEST LID WE OWNED TO INSTALL A WINDOW AND THEY DAMAGED THE CHEST LID...THE ENTIRE FREEZER HAD TO BE REPLACED.

3. DAY ONE OF INSTALLATION THEY PROMISED TO SHOW UP AT 8:15 AM....WHAT TIME DID THEY ACTUALLY SHOW UP? YEAH, THAT'S RIGHT, 10:30 AM....DUMPED THE WINDOWS OFF IN THE FRONT YARD AND DIDN'T SHOW BACK UNTIL 2:30PM...WORKED TILL 4PM THEN LEFT.

4. THE BIGGEST WINDOW IN THE HOUSE DEVELOPED A LARGE CRACK IN IT...I'VE BEEN TRYING TO GET IT REPLACED FOR OVER ONE MONTH NOW AND (AS OF THIS WRITING) I'M STILL STARING OUT OF A 4 FOOT CRACK IN MY "NEW WINDOW"

I WOULD NEVER USE THESE GUYS AGAIN....LUKE TREATS YOU NICE UNTIL HE MAKES THE SALE, AND THEN GOOD LUCK IF YOU HAVE A PROBLEM, WHICH YOU PROBABLY WILL...BECAUSE YOU WILL BURN OUT YOUR PHONE TRYING TO GET LUKE TO STRAIGHTEN IT OUT....AVOID THIS BUSINESS AT ALL COSTS UNLESS YOU DON'T CARE AT ALL ABOUT HOW YOU ARE TREATED AS a CUSTOMER

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