AAA Mattress Warehouse

★★☆☆☆

About AAA Mattress Warehouse

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  • Mattress Stores
2.0 1
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I purchased a temperpedic mattress from this store and they delivered another that costs about $800 less. initially I did receive the mattress thinking that I had the correct mattress at home. When my wife got home she told me that we had purchased a Celebrity with a pillow top. I immediatly called the store that same day to let tthem know of the mistake. They agreed to take the mattress back and exchange for the correct one but they told me that I had to wait for 6 days for redelivery. They also told me that I had to pay $85 for redelivery. I know that I erred by receiving the wrong mattress, but I was also inconvenienced because they threw away the mattress that I had at home and my wife and I did not have a bed to sleep on for a week. A week later the mattress arrived but before delivery the delivery guy made me give him the $85 for redelivery. I was insulted because I payed nearly $3000 for this mattress and they think that I would not pay this fullish fee. I did pay the $85 and got my mattress, I sleep very well but it was a very bad experience. Avoid this place, unless you intend to never have to deal with service issues.

1
★★☆☆☆

I purchased a temperpedic mattress from this store and they delivered another that costs about $800 less. initially I did receive the mattress thinking that I had the correct mattress at home. When my wife got home she told me that we had purchased a Celebrity with a pillow top. I immediatly called the store that same day to let tthem know of the mistake. They agreed to take the mattress back and exchange for the correct one but they told me that I had to wait for 6 days for redelivery. They also told me that I had to pay $85 for redelivery. I know that I erred by receiving the wrong mattress, but I was also inconvenienced because they threw away the mattress that I had at home and my wife and I did not have a bed to sleep on for a week. A week later the mattress arrived but before delivery the delivery guy made me give him the $85 for redelivery. I was insulted because I payed nearly $3000 for this mattress and they think that I would not pay this fullish fee. I did pay the $85 and got my mattress, I sleep very well but it was a very bad experience. Avoid this place, unless you intend to never have to deal with service issues.

Pros: local temperpedic dealer, nice staff

Cons: cannot figure out how to do customer relations?

 

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