Stephens

★★★★☆
Are You Ready For A STIHL? STIHL products are sold through servicing power equipment retailers from coast to coast.
  • 405 Broad Street

    Fuquay Varina, NC 27526

    Map & Directions
  • 919-552-2200

About Stephens

Hours
Sun 1pm-5pm, Mon-Fri 8am-6pm, Sat 8am-5pm

Home & Garden

Home & Garden
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Sears Hometown Store

740 N Main St Fuquay Varina, NC

3.8 5
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I have been very pleased with my dealings with Stephens. Every time I go in there, the staff is very friendly and helpful. They are very knowledgeable. I highly recommend them.

5
★★★★★

I have been very pleased with my dealings with Stephens. Every time I go in there, the staff is very friendly and helpful. They are very knowledgeable. I highly recommend them.

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I'm always so pleased how knowledgeable everyone here is. Everyone goes out of there way to help you find what you're looking for and never make you feel like you're a bother.

4
★★★★☆

I'm always so pleased how knowledgeable everyone here is. Everyone goes out of there way to help you find what you're looking for and never make you feel like you're a bother.

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They listened to me and fixed my mower in a lot shorter time than estimated and the cost was WAAAAY lower than I thought. I don't live in their town, but will gladly drive there to do business in the future.

2
★★★★★

They listened to me and fixed my mower in a lot shorter time than estimated and the cost was WAAAAY lower than I thought. I don't live in their town, but will gladly drive there to do business in the future.

Pros: Listened to the problem, did good quality work

Cons: NONE

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Her is a good place to buy your building supplies. Customer service is good and the quality of lumber is good. Delivery could be a bit better, but over all a good solid company

4
★★★★☆

Her is a good place to buy your building supplies. Customer service is good and the quality of lumber is good. Delivery could be a bit better, but over all a good solid company

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I used to love Stephens and would take the kids there often as they have a lot of niche items and the people are friendly. However, we took our leaf blower in to have them look at it and they said it would be a week and a half and they would let us know. We had no idea what the problem was nor the cost. Two weeks later I went in to find out how much it would cost and they said they had fixed it and it would be $177.00. The blower is a year old and only cost $200. I asked why they had not called me for my consent and they said they do not do estimates. I asked why they didn't tell people that and they said that I could have my money back but that they would keep the blower. I went back twice to talk to them and they would not budge. I was not rude just shocked and disappointed that I was not given the courtesy of being able to make up my mind about fixing it. I will never shop there again and have told all my friends about the experience.

0
★☆☆☆☆

I used to love Stephens and would take the kids there often as they have a lot of niche items and the people are friendly. However, we took our leaf blower in to have them look at it and they said it would be a week and a half and they would let us know. We had no idea what the problem was nor the cost. Two weeks later I went in to find out how much it would cost and they said they had fixed it and it would be $177.00. The blower is a year old and only cost $200. I asked why they had not called me for my consent and they said they do not do estimates. I asked why they didn't tell people that and they said that I could have my money back but that they would keep the blower. I went back twice to talk to them and they would not budge. I was not rude just shocked and disappointed that I was not given the courtesy of being able to make up my mind about fixing it. I will never shop there again and have told all my friends about the experience.

Pros: Great Niche Items

Cons: Felt deceived

 

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