Brake Team

I really appreciated not only the great work, but the great customer service that Joe and the team gave me on Friday 9/25. I will come back and refer business your way!

Posted 10/22/09

I felt the people there did their best to be quick and efficent. My inspection was scheduled for 4:30 and I was leaving before 6 with new brakes. Thank you.

Posted 10/22/09

Very efficient and helpful

Posted 10/21/09

Very nice and explained exactly what was wrong and showed me what was wrong. I felt completely comfortable and I wasn't talked into buying anything or felt like I was being scammed ,unlike when I go into other car places. I appreciate their swiftness in fixing my car and how friendly everyone was. I will be back :)

Posted 10/21/09

Excellent, prompt service; vehicle was finished when originally promised; staff was attentive,courteous,honest and informative; will return for all my future automotive brake needs and recommend your store to my friends, neighbors and relatives.

Posted 10/20/09

Excellent customer service by going straight to the issue. Provided detailed description of part that was defective. Stated how defective part should be repaired. Then gave a price estimate and time repairs would be completed. Stayed within all time lines.

Posted 10/20/09

Dave was excellent went over and beyond customer service needs. also Mark was great in helping me with all of my needs. Thank You so much Guys, your work is much appreciated and i will spread the word!!!

Posted 10/18/09

Initially I thought I was having brake trouble, I was told it was bearings and after $700 I left drove down the street the same thumping started drove back immediately left and picked up the vehicle the next day. It seemed fine Friday and then Saturday it started shaking again very slightly making noise so I am hoping it is still fixed. The crew there was excellent and the new manager Ryan was excellent to work with and seem truly concerned fixing my truck and my families safety. Kudos!!!

Posted 10/18/09

It was a great experience. The people was so very friendly, helpful and very knowledgeable and the price was great. I would recommend anyone to go to the Brake Team.

Posted 10/14/09

I was very impressed with the level of care i recieved at your Tigard store. My brakes were shot and i thought a big repair bill was in store for me. the man who helped me through the process, Juan Salas, was extremely helpful and did everything he could to soften the finacial blow. i walked away with a lot more money than i thought i would, in less time, and with a safe car. thank you so much, juan salas, for helping me with finding an honest, compitant auto shop. you have definately earned a customer for life. give this man a raise!

Posted 10/14/09

Everyone at the Tigard location was very nice. I'm satisfied with brake inspection. Dave & Mark gave me options on what had to be done & what could be done at a later date which helped my finances. Thank you.

Posted 10/13/09

Had gone to Les Schwab for decades. A friend suggested I try Brake Team. Mark got me right in and took good care of me. Dave worked on my Durango and I am most pleased with the work and the service. After taking care of my Durango, Mark fixed e up with a brake cylinder for my wife's car. Luciano did the work and we were both pleased with the experience and relieved that she was safe in her car once again.

Posted 10/13/09

I was extremly satisfied with the service I recieved. When I first arrived Eric came walking up to my car and geeted me, he even knew my name. Then I wanted a coffee and asked if there was a Starbucks within walking distance. The guy said, no but then he have me his untouched new starbucks coffee. Then after they checked out my car and decided what they needed to do, they drove my daughter and I home so we didn't have to wait there as they worked on my car. Eric drove us home and even helped carry my daughter and the carseat and the diaper bag to my apartment. He even offered to pick me up when I was ready to go back and get my car. I was not expecting to have to pay so much that day on brakes, but they gave me a $15 discount to help. I will deffinetly return to the tigard Brake Team next time I need any work done on my car that they can do. THANKS GUYS!!!!!

Posted 10/12/09

I was surprised at the level of personal service that i received. Everyone was very friendly. Wayne was informative and patient. Alicia was southern California glowing with hospitality and smiles! Sometimes when a location has a line out the door and the phone is ringing off the hook, people can be short and curt. This is not the experience at Brake-Team! The only room for improvement I saw was didn't know my entire brake system had to be disassembled first and then inspected for needs before just tossing on new pads. That added time to my wait that i hadn't anticipated. The good news though was i had a frozen part the had rendered my left front brake useless. I was VERY grateful Brake Team found that and fixed it at a very FAIR price. You have a new customer!

Posted 10/12/09

Excellent customer service. I understood what was being done and felt like I was getting a fair price.

Posted 10/11/09

Excellent Service!!! Hands down a great experience.

Posted 10/11/09

My 23 year old daughter was referred to "The brake Team" by Jiffy Lube next door, when after an oil change her car suddenly started to die and stall frequently. She took her car to the brake Team and they did $500 worth of "repairs" to her car, then said that they needed to do another $500 worth to get it running. My husband became involved at this point, who knows how to fix cars. After he called them up and questioned them about what they were doing, the car suddenly started working without needed any more repairs! It was a miracle! Please do not go to these dishonest people. Go to Les Schwab for brakes.

Pros: I hear they do good brakes

Cons: They are very dishonest

Posted 10/11/09

Best service Ive had from any auto related company in years. Solved my problem and did it at a very fair price! I had several other quotes from companies that told me extra repairs were needed and these guys proved to me that it was not true, saving hundreds for me. My wholehearted recommendation.

Posted 10/11/09

Excellent Service!!! Hands down a great experience.

Posted 10/11/09

I got a complete brake job, at your Tigard facility, on my 1993 Saturn. My car is showing signs of age, and since I live on the Washington coast, where it rains over 70 inches every year, my car\'s brakes were rusted out. You bested the estimate given to me by Les Schwalb when I brought my car in to your place for a second opinion. The person I was in contact with at your place was very nice, personable and professional.

Posted 09/15/09

The service representatives were very friendly, but most people who want your money are. Maybe that's not fair, but there were 3 sure things that I did not appreciate at all:

1) My car was taken for an unauthorized "test drive" when no such testing was necessary or approved by me. I told the manager up-front that the car was not pulling or doing anything abnormal. That should have been enough.

2) I had a 2:15 appointment, and I sat for almost an hour before my car was even looked at. Adding insult to injury, a woman who had a 3:00 appointment (and showed up at 3) received service before I did. This was completely unprofessional.

3) I asked for the $88 brake service but was talked into a brake-dusting and parking-fluid flush instead, all for $3 less than the full service. I felt baited and switched and didn't receive the service I requested. This did not dawn upon me until after I left and thought about it all. It has left a bad taste in my mouth for the "BrakeTeam."

Pros: They talk a good game.

Cons: They fail to deliver.

Posted 09/14/09

Great Service, i was told everything i needed and worked with me. the work was done in less time than anticipated. Very friendly and respectful people from beging to end.

Posted 09/10/09

When in reverse, the brakes squeaked and then they started to catch.
I called in the morning, had an appointment at 3:30, the car was taken in immediately, and returned 65 minutes later. The problem was explained, was still under warranty, and corrected competently. My tech was Dave.
I was very pleased by the service.

Posted 09/02/09

Had a great experience with the knowledgable crew and very fast pace the vehicle was worked on.

Pros: Juan very knowledgable

Posted 09/01/09

Thanks Alicia, Patrick, Bill and Wayne in the Tigard shop for the outstanding job you guys have made. You went out of their way to help me.
I would recommend this to anyone.Thank you, thank you, thank you.

Posted 08/31/09

Great service. Fast and friendly. Great prices.

Posted 08/27/09

My wife and I were warmly greeted as we came in. The car was inspected, I already had a good idea of what was needed, as the car had about 87,000 miles. Felt I was not being told that more needed to be done than what was required. Car was taken care of in time frame they gave. When I came to pick up the car they explained what was done and how to get a better life out of the brakes. Had a great experience and will be back with our other vehicles when brakes or other services are needed. Would recommend this store to our friends. Thanks, Brake Team!

Pros: Real people

Posted 08/27/09

Juan did a great job on my new brakes. From Ryan who answered my questions on the phone, to Wayne who explained what was done and Alicia who greeted me warmly, I was very impressed with your service. And my brakes don't squeek anymore!

Pros: nice people and job done right

Posted 08/27/09