I have ordered always heath friendly dishes and i always expect them to lack in flavor ....but not at Little Napoli...EXCELLENT ITALIAN FOOD, great choices on the menu for heathly platters, Grilled Tuna Salad, red Snapper dish the portions are so large that 2 can eat from them...I love the atmosphere...I've going here for 3 years excellent prices and there is something always new
Pros: Grilled Tuna Plate
I was not a big fan of Italian food until going to eat at Little Napoli.
Great pastas, Great grill food. Not to mention that they have a delicious mousse chocolate cake :) my favorite.
Pros: Best Italian I've had in Houston
Cons: don't go to downtown very often
Below is the e-mail my boyfriend tried to send to the e-mail ID on the restaurants website after the horrible experience we had here:
Today my girlfriend??s college buddy and husband flew in from Washington DC to visit us. We decided to treat them to some Italian food downtown and decided upon your restaurant. When we walked in the waiter asked us to sit at the 8 top closest to the front door but being that there were 4 of us and we wanted to be close together we asked to sit at a four top farther in the restaurant instead (we were the only customers in the restaurant at that time). This is when the waiter??s attitude shifted significantly. For the rest of the meal he was rude. Not in overt, brash ways, but in subtle ways. He never insulted us or used harsh language but it was like from that moment forward we were no longer the customers which finally gave him something to do, we were instantly the pain he didn??t want to deal with. We had to repeatedly ask for small things, he wouldn??t place the order when we asked him too (I know this for a fact because when I wanted my second drink I had to approach him at the bar ?? at which point I asked him for more bread ?? he brought me the drink but no bread was coming).
When I asked for the second reorder of bread he said it would be a charge, there were 4 people dining and we ordered two entrees and one large pizza ?? we certainly weren??t trying to eat the bread only, it is just a nice side to the meal.
We were charged 18% gratuity to our table. While in College I waited tables for years, so I tend to be the one to point it out to the manager if service is particularly terrible or over tip when it is fair to good. I??ve never heard of a restaurant which automatically grats a four top, typically this policy is reserved for parties of 6 or more.
I??ve waited tables in upscale Italian restraints where the place was so uptight that they would dismiss an employee for less than this.
Lo and behold the e-mail keeps bouncing back and the manager is never in the restaurant!
Cons: Pretty much everything in the restaurant was sub par.
our service was lousy and the restaurant was not busy at all, maybe 5 tables total. the food was not good at all the westheimer location is 100% better, the waitress (Bella) did not give us the itemized bill and then when i asked for it, it showed 15% auto grat on 4 people. I tried to call the manager, (Ray) 3 times and everytime I was told he was not there. i will never be back to this location.
Cons: service, food, auto grat on 4 people!!
Here is the email I sent to management, which conveniently, is not a working email address:
As a resident of an apartment complex neighboring the downtown Little Napoli, I have called for their delivery service several times. Time and time again, I have been met with some of the worst customer service I have ever received. However, due to the convenience, I had continued to call back on a rare occasion. This time, an older male answered the phone and gave me grief about every question I asked. He explicitly told me that my Baked Ziti didn't come with a salad and garlic bread, though that is exactly what is written on the online menu. He told me to "give him my credit card number" repeatedly, even though I hadn't completed my order. My roommate was telling me his credit card number and I was repeating it to the man on the phone. After he read back a 12-digit number, I told him that he had gotten the number wrong... and I instead handed the phone to my roommate. At that point, he began yelling "Why did that guy just get on the phone and read a different number?!?!?" It was then that I decided to cancel my order, and send a complaint. Over and over I have received horrible customer service from this restaurant, yet I continue to give it business and send my friends and neighbors over there to dine-in or order take-out. You can rest assured that I will not be giving any more of my money to Little Napoli ever again, and I will make sure my friends and neighbors do not stand for the treatment I was just given. I am well-aware that customer service has slipped through the cracks in many businesses going through these difficult economic times, but I urge you instead to bolster your customer service (or maybe just implement it, to begin) in order to ensure repeat business.
Pros: The food is decent, but not for the price and the hassle
Cons: Rude people
My husband and I came here because we saw their menu online and thought that the food was very reasonably priced. When we got there, we noticed that they had increased the price of their food. I ordered their spaghetti and meatballs and my husband ordered their ravioli. The food took a while to come and they didn't even give us bread before the meal. Both dishes tasted like they came form a can. The other problem was that we wanted to sit outside, but one side smelled like tobacco because of the cigar shop, and the other side did not have that great of a view. Some guy even came and asked us for money while we were trying to enjoy our meal. I am just glad we did not order their more expensive dishes because I have a feeling we would have been very disappointed.
Pros: Indoor ambience, location
Cons: Food, service, outdoor ambience
I tried this restaurant today after noticing it just the other day. Though quaint and small-ish the ambience was very nice. It is very reminiscent of a real family run Italian establishment back home in Chicago. Being Italian I am very picky about my Italian food, and though not overwhelmed I thought it was good.
I had the eggplant parm. which was sliced a little thick for my taste, but the flavor profile was very nice, the ingredients quality, and the pasta perfectly al dente as it should be. The canoli for dessert was very good as well.
On the minus side the service was less than stellar, and though the food was good it seemed slightly overpriced. Maybe that is due to location and therefore innevitable, as it is a nice main street location. All in all I will go back to give them a try again, so I am reserving final judgment for now.
Pros: Nice ambience, great location, decent food
Cons: service, value
We've always known that the service at Little Napoli downtown was slow, and sometimes even a bit rude. But we enjoyed the restaurant for its close proximity to Sambuca for after-dinner drinks and live music. We always enjoyed the food, too. But there comes a point when a good meal means NOTHING when you leave this restaurant so angry and frustrated on a saturday evening. Our waitress was literally a B**CH, and I try so hard to not let bad service ruin a nice outing. It got to a point that I was literally picking up plates and handing them to our waitress to clear because having this woman at our table too long was upsetting my in-laws, who were visiting from out-of-town. When she came out to take our order, and we weren't quite ready, she snapped, "So you aren't ready to order then??" really rude and snooty, like she couldn't believe we were wasting her time. To top it off, the manager refused to honor our gift certificate from restaurant dot com, even though we bought it recently at their website, for that specific location downtown. He said that the restaurant had changed management and there was nothing he could do. He was very short with us, because god forbid we wasted HIS time, too. To be honest, I'm not surprised to hear that the management had changed. The service was so bad, and patrons few and far between, that it finally made sense. SOMETHING had changed, and you know you have a problem when a manager at a restaurant acts like you are worthless, his customers. Unfortunately, even when food is worth going back for, nothing else is! Spend your money elsewhere and actually enjoy your meal! The manager and his staff need to go take a class in customer service- when did it become okay to yell at your customers!? So rude...i'll save myself any future headaches (and total embarrassment!) and find another italian place to take family and friends...a restaurant that actually appreciates its customers' patronage!!
Pros: Food has always been tasty
Cons: Service is such a disgrace; Enjoy a tasty meal elsewhere!
I just left the restaurant and the food was excellent. I'd visited before and enjoyed the food and the service was unfriendly And slow. This time it wasn't as fast as I'd like, but the waitress was quite friendly. My friend requested that we put it on our regular restaurant rotation list.
I'll definately return for a third visit!
Pros: excellent food, friendly service, nice ambience
Cons: slow service
We come here specifically for the pizza. They use the freshest ingredients and not too much sauce, which makes it taste AWESOME. This place is open late, so it's an awesome place to stop by after clubbing in downtown. The last time we went there was a Jazz band (the lead singer was ASIAN, but sounded like a true New Orleans jazz singer!) They were very entertaining. The wine was excellent, service was great, and great food!! This place offers great coupons on Restaurantdotcom so I would take advantage of those. I have used them before and have had no trouble. We come here every so often becaue it is so great!!!
Pros: Great Pizza, Jazz Band, Ambiance
Cons: Food can be a little slow at times
Little Napoli's has been a WELCOME addition to downtown! Their service is great, the hours are great, the owners are so nice and friendly, I just can't say enough! The pizza is the best pizza in town, and the rest of the food is outstanding. I can never not get pizza, though....
My husband and I just got home from eating at Little Napoli for the first time. We live downtown, we'd heard that it was a great little place, and we thought we'd give it a try. Our server was fine, the food was better than average for the price, and the ambiance was nice (we sat outdoors.) A few little glitches in service happened (the server brought one wrong drink, then delivered our salads literally immediately after the appetizer came), but we were happy with everything until the check was dropped. I had printed a $5-off coupon from the Citysearch website right before we left the house. We presented it with a credit card, and our server disappeared for a good five minutes. When she came back, she apologized and said that we couldn't use the coupon because she couldn't find a manager to authorize it. Which would be fine, except a Little Napoli employee was standing on the sidewalk directly next to our table throughout the meal offering passersby $5-off their meal with a coupon she was handing out. When I pointed this out to our server, she shrugged and said that we could wait while she tried to find the manager if we liked. I asked again why she couldn't simply use one of the coupons being handed out on the sidewalk, and she just looked at me blankly. We then paid the full amount and left. My husband called the restaurant to talk to a manager about the situation, and was told that there was no manager in the building (at 9:45 on a Saturday night in a restaurant that is open until 3 AM.) The $5 isn't the issue, it's the fact that the management and staff handled the situation the way they did. We will not be returning.
Pros: Good food, nice atmosphere
Cons: Service, management
Me and my boyfriend dined in Litlle Napoli Down Town.That was the finest italian food I've evr tried.The prices are availible, they have a full bar and nice music. The service was great.We'll go there again.
Pros: good food
we went to litlle napoli in Downtown , the food is excelent .. i have Salmon Piccata and my Husband has linguini Pescatore and was excelent , and we have a vine and the service was excelent , the food was super fresh, Little napoli is realy my favorite restaurante ,they open late , and serving the full menu and the enterteiment was excelent....and there is Starbuck also, you never will find that in Houston Downtown,..we really love it!!!
i went to little napoli dwnt with my husband and my kids and i had a grill snapper w vegtables and my husband seafood picatta and my kids had spaggetti meatballs and the service was excellent and we engoy the life entertaiment and we really like this restaurant because the atmospher ,clean , best food and fun i know little napoli from the other locatin on westheimer and we love little napoli food.
I was there last friday with my boyfriend and we ordered ribye, salmon picata and chicken parmegiana...We really had good time and good food and It was a very romantic night and we staied there until 3 in the morning... We also enjoyed the good music and atmosfeer of the place
Pros: good enterteinement
Cons: good food
Very nice place. Romantic great view and food. Soccer all the time on TV, World cup is showing here, except if you wnat to watch Astros or others. I love it. Price is right. Service is great. I LOVE it.
Pros: Good Prices, Great service, Wnderful Food
I was there saturday night, the atmosphere was great.Dan King is the best! The service was very good, and above all, the food was very tasty. I like that it is open till 3am.i would recommend to check it out! live entertainment, full bar...