Brake Masters

★☆☆☆☆
Stop on a Dime™ Brakes to Fit Every Budget
  • 20771 Bake Pkwy # A

    Lake Forest, CA 92630

    Map & Directions
  • 949-707-0177

About Brake Masters

Hours
Monday: 9:00 AM - 5:00 PM; Tuesday: 9:00 AM - 5:00 PM; Wednesday: 9:00 AM - 5:00 PM; Thursday: 9:00 AM - 5:00 PM; Friday: 9:00 AM - 5:00 PM; Saturday: 9:00 AM - 5:00 PM; Sunday: 9:00 AM - 5:00 PM

Automotive

Automotive
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Took vehicle in on 10/28 for front-end alignment. Car began to pull severely to right and then left when braking with a thud sound.

Took truck back on Saturday. Brake Masters called and said it was the rotors, which they claimed were worn below limits. I asked how the calipers were and they said fine. Brake Masters called on Tuesday, said calipers were bad. Replaced rotors and calipers. Brake Masters said car was done, but:

1.Installed the calipers and improperly routed the brake lines and caused them to come in contact with the wheel/tire resulting in a hole in one and almost a hole in the other.
2.Pulling caused by Brake Masters leaving the bolts / nuts used to make adjustments to the alignment un-secured / loose.
3.New steering stabilizer was required because everything was loose. Putting undue stress on that part, which caused it to fail.

PROS: None that i can think of. Corporate office does not return calls
CONS: Cost additional $538 to repair damages caused by Brake Masters

1
★☆☆☆☆

Took vehicle in on 10/28 for front-end alignment. Car began to pull severely to right and then left when braking with a thud sound.

Took truck back on Saturday. Brake Masters called and said it was the rotors, which they claimed were worn below limits. I asked how the calipers were and they said fine. Brake Masters called on Tuesday, said calipers were bad. Replaced rotors and calipers. Brake Masters said car was done, but:

1.Installed the calipers and improperly routed the brake lines and caused them to come in contact with the wheel/tire resulting in a hole in one and almost a hole in the other.
2.Pulling caused by Brake Masters leaving the bolts / nuts used to make adjustments to the alignment un-secured / loose.
3.New steering stabilizer was required because everything was loose. Putting undue stress on that part, which caused it to fail.

PROS: None that i can think of. Corporate office does not return calls
CONS: Cost additional $538 to repair damages caused by Brake Masters

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