Banner - University Medical Center Tucson

★★★☆☆
  • 1625 N Campbell Ave

    Tucson, AZ 85719

    Map & Directions
  • 520-694-0111

About Banner - University Medical Center Tucson

Categories
  • Hospitals
  • Emergency Room
Hours
M-Su 24hr

Health & Medical

Health & Medical
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I am writing this letter as an open letter because I intend to send it to as many places, and people, as I believe should know of the far less than professional, inexcusable care that my wife received when taken to UMC as an emergency patient.

My wife recently began to have extreme pain in her back , and after a CT on 12/21 she was diagnosed with multiple lesions contestant with pulmonary metastases. One of those was located in the T6-T7 region of the spine on the right side. A needle biopsy was scheduled for 12/4 at UMC.

On Wednesday 11/28 the pain in her back became unbearable, even though she was taking a strong narcotic pain medicine. I called 911 and she was transported by ambulance to UMC emergency. When she arrived she was promptly shuttled thru emergency to the admitting/waiting area without being seen, which is where I found her when I arrived at 11:30 AM.

Some two hours later she was called into Triage to determine if she was in enough pain to be sent back to the emergency treatment area. Apparently the staff in Triage are trained to feel the pain othr people are feeling. All this time she is suffering with the severe pain in her back without any relief. She was sent back to the waiting area, and approximately an hour later was sent to another waiting area, again to see if she should go back to the emergency area to be treated to receive some relief from her pain.

After being seen by several people over the next hour and a half, she was finally sent back to the emergency area where she stayed until it was determined that she should be admitted to the hospital, and was told by Dr. Park that she was scheduled to have a needle biopsy the next day. She was then transported to a room at about 12:30 AM. Over 12 hours after her arrival, and during that time she was given nothing for her pain, but that was only the beginning of her trip thru hell!

The needle biopsy that was supposedly scheduled for Thursday 11/29 never happened. She was told she would have the needle biopsy the next day, and therefore she was to have no food or liquid after midnight! The only pain care was the same as she was taking at home, which was no longer able to control her pain.
About 7 PM she was told she would taken down to get an MRI of her back. She told them she has cloustaphobia, but would do anything to find out what was causing the pain. The nurse on duty gave her something to calm her for the procedure, but it had the exact opposite effect. She remembers nothing from the time of getting the medication to calm her, until the following morning.

The next day , after no food or liquid after midnight, and being in extreme pain, she was told sometime in the afternoon that she would not get the biopsy after all.
They were to busy, and since they do not work on the weekend, she might as well check out of the hospital, because there was nothing they could do for her over the weekend, even though the reason she was there in the first place was to seek help in controlling the extreme pain in her back, which of course never happened!

Wednesday, Thursday, and Friday. Over 50 hours without the correct medication that would ease the pain this 76 year old three time cancer survivor was experiencing. But wait, the story continues.

The following Tuesday, December 4, against my better judgment I took her to UMC once again , this time to receive her scheduled needle biopsy, which she had without incident, but then she was told she had to lie on her back for four hours after the procedure. She of course still had the extreme pain in her back. In the third hour of being on her back she could no longer stand the pain. We were asked if we had the pain medication she normally took. We did indeed have the meds, but told them it had only been three hours since the last time she took it. Two tablets every 6 hours for pain. She was told to take 1 tablet now, then 1 tablet at her regular time.That had zero effect on her pain, and the one tablet taken later at the regular time had almost no effect on the pain for the next 6 hours. That's just bad medicine, and certainly bad for the patient. The RN was given those instructions by the attending.

One last thing, the medications that were prescribed by her Oncologist, Dr Alison Stopeck, while was in the hospital were never administered, as well as an MRI, and medication to shrink the tumors. That is totally inexcusable, and borders on malpractice. She has since been diagonised with lung cancer that has spread thur different parts of her body. Time is of the essence with this kind of cancer, and UMC blew it. After the biopsy it took another 7 days to get the results. Had the biopsy been done when first promised, she could have started receiveing treatment 14 days sooner. She passed away from the cancer on January 28, 2013, at 12:15 AM in this hospital!

Lester Shipley

My wife : Vivian Shipley

DOB: 12/29/1935

1
★☆☆☆☆

I am writing this letter as an open letter because I intend to send it to as many places, and people, as I believe should know of the far less than professional, inexcusable care that my wife received when taken to UMC as an emergency patient.

My wife recently began to have extreme pain in her back , and after a CT on 12/21 she was diagnosed with multiple lesions contestant with pulmonary metastases. One of those was located in the T6-T7 region of the spine on the right side. A needle biopsy was scheduled for 12/4 at UMC.

On Wednesday 11/28 the pain in her back became unbearable, even though she was taking a strong narcotic pain medicine. I called 911 and she was transported by ambulance to UMC emergency. When she arrived she was promptly shuttled thru emergency to the admitting/waiting area without being seen, which is where I found her when I arrived at 11:30 AM.

Some two hours later she was called into Triage to determine if she was in enough pain to be sent back to the emergency treatment area. Apparently the staff in Triage are trained to feel the pain othr people are feeling. All this time she is suffering with the severe pain in her back without any relief. She was sent back to the waiting area, and approximately an hour later was sent to another waiting area, again to see if she should go back to the emergency area to be treated to receive some relief from her pain.

After being seen by several people over the next hour and a half, she was finally sent back to the emergency area where she stayed until it was determined that she should be admitted to the hospital, and was told by Dr. Park that she was scheduled to have a needle biopsy the next day. She was then transported to a room at about 12:30 AM. Over 12 hours after her arrival, and during that time she was given nothing for her pain, but that was only the beginning of her trip thru hell!

The needle biopsy that was supposedly scheduled for Thursday 11/29 never happened. She was told she would have the needle biopsy the next day, and therefore she was to have no food or liquid after midnight! The only pain care was the same as she was taking at home, which was no longer able to control her pain.
About 7 PM she was told she would taken down to get an MRI of her back. She told them she has cloustaphobia, but would do anything to find out what was causing the pain. The nurse on duty gave her something to calm her for the procedure, but it had the exact opposite effect. She remembers nothing from the time of getting the medication to calm her, until the following morning.

The next day , after no food or liquid after midnight, and being in extreme pain, she was told sometime in the afternoon that she would not get the biopsy after all.
They were to busy, and since they do not work on the weekend, she might as well check out of the hospital, because there was nothing they could do for her over the weekend, even though the reason she was there in the first place was to seek help in controlling the extreme pain in her back, which of course never happened!

Wednesday, Thursday, and Friday. Over 50 hours without the correct medication that would ease the pain this 76 year old three time cancer survivor was experiencing. But wait, the story continues.

The following Tuesday, December 4, against my better judgment I took her to UMC once again , this time to receive her scheduled needle biopsy, which she had without incident, but then she was told she had to lie on her back for four hours after the procedure. She of course still had the extreme pain in her back. In the third hour of being on her back she could no longer stand the pain. We were asked if we had the pain medication she normally took. We did indeed have the meds, but told them it had only been three hours since the last time she took it. Two tablets every 6 hours for pain. She was told to take 1 tablet now, then 1 tablet at her regular time.That had zero effect on her pain, and the one tablet taken later at the regular time had almost no effect on the pain for the next 6 hours. That's just bad medicine, and certainly bad for the patient. The RN was given those instructions by the attending.

One last thing, the medications that were prescribed by her Oncologist, Dr Alison Stopeck, while was in the hospital were never administered, as well as an MRI, and medication to shrink the tumors. That is totally inexcusable, and borders on malpractice. She has since been diagonised with lung cancer that has spread thur different parts of her body. Time is of the essence with this kind of cancer, and UMC blew it. After the biopsy it took another 7 days to get the results. Had the biopsy been done when first promised, she could have started receiveing treatment 14 days sooner. She passed away from the cancer on January 28, 2013, at 12:15 AM in this hospital!

Lester Shipley

My wife : Vivian Shipley

DOB: 12/29/1935

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A few years ago a tumor was found in my spleen after a CT scan. The diagnosis was sketchy....but possible cancer. I was terrified. I found great doctors at UMC. After appropriate testing I had a splenectomy....laproscopically, which is rare. The surgury took twice as long as usual - 4 hours - and since I live way out in the country they kept me in the hospital for 6 days rather than the "normal" 2-3 nights. They were great and I am very thankful for their excellent care.

5
★★★★★

A few years ago a tumor was found in my spleen after a CT scan. The diagnosis was sketchy....but possible cancer. I was terrified. I found great doctors at UMC. After appropriate testing I had a splenectomy....laproscopically, which is rare. The surgury took twice as long as usual - 4 hours - and since I live way out in the country they kept me in the hospital for 6 days rather than the "normal" 2-3 nights. They were great and I am very thankful for their excellent care.

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My wife recently went to the emergency room at UMC after suffering for almost a week with -in order of when they occurred- chronic headaches, sore throat and cough, joint pains, nausea, high fever, earaches and finally diarrhea. Her doctor said she was doing everything she was supposed to- plenty of fluids, Airborne, Robitussin, Ibuprofen and Tylenol, allergy medicines, using Neti pot twice a day, as well as her regular asthma meds. Since it was the weekend and it was getting worse and worse she had not choice but to go to the nearest hospital. She insisted I stay home with my daughter for fear of us catching something.
The treatment she got there was nothing short of frightening. Dr. Jackson-Vance observed that she seemed to have an ear infection and possibly bronchitis, which should have been taken very seriously since she had had pneumonia twice this year already. She refused to test for strep throat. None of these things were written down. She was snapped at, asked why she even came in, and when the supervising doctor came and read over the transcribed case notes there were things she had never said. She was told to stop smoking when she has not smoked in 10 years, accused of eating more than she claimed... the list goes on! She was told to go home and res,t drink plenty of water and given no medicine since she was told that apparently here refusal of morphine or vicadan meant that she did not like to take medicine. Treatment the last few times had not been great but this was a new low. Maybe its just one or two bad apples, but we will avoid this place like the plague if at all possible in future unless serious changes are made.

1
★☆☆☆☆

My wife recently went to the emergency room at UMC after suffering for almost a week with -in order of when they occurred- chronic headaches, sore throat and cough, joint pains, nausea, high fever, earaches and finally diarrhea. Her doctor said she was doing everything she was supposed to- plenty of fluids, Airborne, Robitussin, Ibuprofen and Tylenol, allergy medicines, using Neti pot twice a day, as well as her regular asthma meds. Since it was the weekend and it was getting worse and worse she had not choice but to go to the nearest hospital. She insisted I stay home with my daughter for fear of us catching something.
The treatment she got there was nothing short of frightening. Dr. Jackson-Vance observed that she seemed to have an ear infection and possibly bronchitis, which should have been taken very seriously since she had had pneumonia twice this year already. She refused to test for strep throat. None of these things were written down. She was snapped at, asked why she even came in, and when the supervising doctor came and read over the transcribed case notes there were things she had never said. She was told to stop smoking when she has not smoked in 10 years, accused of eating more than she claimed... the list goes on! She was told to go home and res,t drink plenty of water and given no medicine since she was told that apparently here refusal of morphine or vicadan meant that she did not like to take medicine. Treatment the last few times had not been great but this was a new low. Maybe its just one or two bad apples, but we will avoid this place like the plague if at all possible in future unless serious changes are made.

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I had pancreatitis with an accumulation of fluids. My main vein to my spleen was traumatized.In no time Dr. Cunningham diagnosed my problem. He worked with the Naval Hospital at San Diego and they were able to operate in two weeks thereby saving my life.

5
★★★★★

I had pancreatitis with an accumulation of fluids. My main vein to my spleen was traumatized.In no time Dr. Cunningham diagnosed my problem. He worked with the Naval Hospital at San Diego and they were able to operate in two weeks thereby saving my life.

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UMC is a great hospital with many nationally-recognized programs, including the Cancer Center, Sarver Heart Center, and more. It is also a teaching hospital, so you have the best physicians. You will often be seen by medical students and residents, but as long as you don't mind that, it is a highly rated hospital.

4
★★★★☆

UMC is a great hospital with many nationally-recognized programs, including the Cancer Center, Sarver Heart Center, and more. It is also a teaching hospital, so you have the best physicians. You will often be seen by medical students and residents, but as long as you don't mind that, it is a highly rated hospital.

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University Medical Center is rated very highly and has even been in U.S. News and World Report. The staff is always very helpful and friendly and very accommodating. The technology is up to date and they latest medical advances are often used. The staff is very knowledgeable yet will listen to patient needs.

4
★★★★☆

University Medical Center is rated very highly and has even been in U.S. News and World Report. The staff is always very helpful and friendly and very accommodating. The technology is up to date and they latest medical advances are often used. The staff is very knowledgeable yet will listen to patient needs.

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Message from Banner - University Medical Center Tucson

Welcome to Banner – University Medical Center Tucson, formerly University of Arizona Medical Center – University Campus, a nationally recognized for providing exceptional patient care, teaching future health care professionals and conducting groundbreaking research.

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