Absolute Lawn Care

★★★☆☆
  • 633 Middle Cove Dr

    Plano, TX 75023

    Map & Directions
  • 214-477-4579

About Absolute Lawn Care

Categories

Home & Garden

Home & Garden
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We contacted Absolute Lawn Care to service our yard and to apply application for weeds every week. Absolute Lawn Care was scheduled to come out to our home on every Thursday of each week. However, they did not show up. We called expressing our concern and they stated that we were set up as a bi-weekly client and this week was not our week. We reiterated again that we needed weekly service of our lawn and weed care. They came out the next available day and did a great job of cutting the lawn and applying the weed service.

The next following week, we received a no show on the day we had scheduled them to visit every week. We called and left a message. They did not return our call. We called again two days later and expressed our concern on how we were being dealt as a customer. They came out the next day and serviced the lawn, but could not apply the weed service due to dampness. We were satisfied with the reasoning and looked forward to the next week.

Next week came and the day we were suppose to have our lawn serviced came and passed. No lawn care OR weed servicing. We called and left a message and received no call back. They came the day after our scheduled day and serviced our lawn but again did not apply weed service due to dampness (yet the day of our scheduled appointment was fine for weed servicing). We called after they left and spoke to Della about the service. She informed us that this is the busiest time of year and sorry they couldn't get out to our lawn the day before. She explained that they couldn't apply the weed service due to dampness. We expressed our concern that our goal to have our lawn ready to show our house up for rent would not be achieved since 2 weeks have gone by without weed service. We also asked them why they failed to communicate their reasoning for not showing on the days we had them scheduled. Della stated that they do not have time to call their customers and let them know why they didn't come and service their lawns. After back and forth expressing our frustrations with the customer support, Della flat out asked "Do you want us to continue servicing your lawn or not?" This is when we decided to discontinue our contract for lack of customer service.

We highly recommend that if you are in need of lawn services to look elsewhere. We have wasted 3 weeks out of our 6 week allotted time to get our yard looking the best it can.

1
★☆☆☆☆

We contacted Absolute Lawn Care to service our yard and to apply application for weeds every week. Absolute Lawn Care was scheduled to come out to our home on every Thursday of each week. However, they did not show up. We called expressing our concern and they stated that we were set up as a bi-weekly client and this week was not our week. We reiterated again that we needed weekly service of our lawn and weed care. They came out the next available day and did a great job of cutting the lawn and applying the weed service.

The next following week, we received a no show on the day we had scheduled them to visit every week. We called and left a message. They did not return our call. We called again two days later and expressed our concern on how we were being dealt as a customer. They came out the next day and serviced the lawn, but could not apply the weed service due to dampness. We were satisfied with the reasoning and looked forward to the next week.

Next week came and the day we were suppose to have our lawn serviced came and passed. No lawn care OR weed servicing. We called and left a message and received no call back. They came the day after our scheduled day and serviced our lawn but again did not apply weed service due to dampness (yet the day of our scheduled appointment was fine for weed servicing). We called after they left and spoke to Della about the service. She informed us that this is the busiest time of year and sorry they couldn't get out to our lawn the day before. She explained that they couldn't apply the weed service due to dampness. We expressed our concern that our goal to have our lawn ready to show our house up for rent would not be achieved since 2 weeks have gone by without weed service. We also asked them why they failed to communicate their reasoning for not showing on the days we had them scheduled. Della stated that they do not have time to call their customers and let them know why they didn't come and service their lawns. After back and forth expressing our frustrations with the customer support, Della flat out asked "Do you want us to continue servicing your lawn or not?" This is when we decided to discontinue our contract for lack of customer service.

We highly recommend that if you are in need of lawn services to look elsewhere. We have wasted 3 weeks out of our 6 week allotted time to get our yard looking the best it can.

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Absolute does a wonderful job at maintaining our lawn. It's a family operated business and they do total lawn maintenance. From flower bed excavation and preparation to removing trees and shrub. They also plant trees and shrub. Very dependable! We normally have them trim our trees every year as well as fertilize out lawn. We have one of the best lawn in our neighborhood!

4
★★★★☆

Absolute does a wonderful job at maintaining our lawn. It's a family operated business and they do total lawn maintenance. From flower bed excavation and preparation to removing trees and shrub. They also plant trees and shrub. Very dependable! We normally have them trim our trees every year as well as fertilize out lawn. We have one of the best lawn in our neighborhood!

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