Toyota of Alvin

★★☆☆☆
  • 3507 Farm to Market Road 528

    Alvin, TX 77511

    Map & Directions
  • 281-940-2758

About Toyota of Alvin

Categories
  • New Truck Dealers
  • Auto Dealers
  • Used Cars
  • Automotive Repair
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
  • Used Truck Dealers
  • Custom Car Dealers
  • New Car Dealers
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  • Toyota
  • Toyota
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  • Oil Changes
  • Tires
  • Brake Repair
Details
  • Ford
  • Toyota
  • Jeep
Hours
M-Sa 9am-8:30pm, Su Closed (Service Hours: Mon - Fri 7:00AM - 6:00PM, Sat 7:00AM - 4:00PM)
Emails
  • mac@toyotaofalvin.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa

Automotive

Automotive
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I had a horrible experience with Ron Carter Toyota. They pulled the old bait and switch on me. I found Toyota Corolla that I had been looking for at their location. They are 60 miles away from where I live so I was very clear on price and terms with Shirley, the sales women that I was dealing with was very polite on the phone and understood that I would be purchasing a vehicle this week. She knew that I had a long drive and needed the terms of the deal set before I would make that drive with my wife, 3yr old son, and 12mo baby. The deal was on a 2010 Toyota Corolla Stock #: PT2315 for $12500 which I had negotiated with Shirley down from their advertised price of $13,995. Of course after I haul my family 60 miles to get the car Shirley is a no show and they will not budge from $13,995. I had Shirley's cell number so I called and she basically said tough luck. Zach the Salesman that I was dealing with confirmed when I first arrived that the $12500 deal was still valid. But of course when it came time to look at the paperwork they were no where near that. After wasting about an hour of my time pretending that he "negotiating" a price with the sales manager he came back with the same offer. The sales manager then came out to tell me there was nothing that I could do. I had Shirley on the phone at the time I was talking to him, but he would not talk to her. He they started to call me a lair and told me to leave the dealership. He even threatened to call the police if I didn't leave. What a bunch of crooks pulling the bait and switch.

1
★☆☆☆☆

I had a horrible experience with Ron Carter Toyota. They pulled the old bait and switch on me. I found Toyota Corolla that I had been looking for at their location. They are 60 miles away from where I live so I was very clear on price and terms with Shirley, the sales women that I was dealing with was very polite on the phone and understood that I would be purchasing a vehicle this week. She knew that I had a long drive and needed the terms of the deal set before I would make that drive with my wife, 3yr old son, and 12mo baby. The deal was on a 2010 Toyota Corolla Stock #: PT2315 for $12500 which I had negotiated with Shirley down from their advertised price of $13,995. Of course after I haul my family 60 miles to get the car Shirley is a no show and they will not budge from $13,995. I had Shirley's cell number so I called and she basically said tough luck. Zach the Salesman that I was dealing with confirmed when I first arrived that the $12500 deal was still valid. But of course when it came time to look at the paperwork they were no where near that. After wasting about an hour of my time pretending that he "negotiating" a price with the sales manager he came back with the same offer. The sales manager then came out to tell me there was nothing that I could do. I had Shirley on the phone at the time I was talking to him, but he would not talk to her. He they started to call me a lair and told me to leave the dealership. He even threatened to call the police if I didn't leave. What a bunch of crooks pulling the bait and switch.

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I have taken my car there for service 6 times for the same problem and hasn't been repaired under warranty, when I complained they tell you to take it somewhere else and the service manager James Hebert gets aggravated really easily and does not want to listen to the customer and questions the customers knowledge, very bad attitude for being a service manager! They take your money when you buy it there but DO NOT want to service it or even have knowledgable serice techs. I knew more than they did!

1
★☆☆☆☆

I have taken my car there for service 6 times for the same problem and hasn't been repaired under warranty, when I complained they tell you to take it somewhere else and the service manager James Hebert gets aggravated really easily and does not want to listen to the customer and questions the customers knowledge, very bad attitude for being a service manager! They take your money when you buy it there but DO NOT want to service it or even have knowledgable serice techs. I knew more than they did!

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I'm being generous by giving this place one star. I normally don't write reviews on sites like this but I felt like I owed my fellow man a heads up to stay away from this place unless they like rude, surly, incompetent service writers. I've been taking my cars here for service for years as have several of my friends. One of them had told me that they had brought in a new service manager several months ago who fired most of the old service writers and brought in new ones and that there was a huge difference from how it used to be and I thought he was just exaggerating and that it couldn't be that bad. I was wrong- it was even worse than he led me to believe. I don't know who the dim bulb was who fired the other service manager and brought this group in but they've lost a long time customer here and I'm not the only one of my friends who have said the same thing. In the past the service writers were out the door to greet you and take down your information before you hardly had time to stop. They were well mannered and well informed. This time I had to stand at a service writer's desk for several minutes while he finished a personal call and then he acted like it really put him out to wait on me. I don't remember his name but I do remember he was bald. It wouldn't have done any good to go to another s.w. because another one was on his My Space or Facebook page or whatever those things are called. I've never seen the quality of a business go down hill this fast. The only bright spot in the whole experience was a service writer named Nick. He helped me when my s.w. totally disappeared. Nick was very polite and found my keys for me and helped me find my car. I will NEVER go back to this place for service. It's the closest Toyota dealership to me but from now on I'll be doing what my friends who drive Toyotas do now and go over to Star Toyota.

0
★☆☆☆☆

I'm being generous by giving this place one star. I normally don't write reviews on sites like this but I felt like I owed my fellow man a heads up to stay away from this place unless they like rude, surly, incompetent service writers. I've been taking my cars here for service for years as have several of my friends. One of them had told me that they had brought in a new service manager several months ago who fired most of the old service writers and brought in new ones and that there was a huge difference from how it used to be and I thought he was just exaggerating and that it couldn't be that bad. I was wrong- it was even worse than he led me to believe. I don't know who the dim bulb was who fired the other service manager and brought this group in but they've lost a long time customer here and I'm not the only one of my friends who have said the same thing. In the past the service writers were out the door to greet you and take down your information before you hardly had time to stop. They were well mannered and well informed. This time I had to stand at a service writer's desk for several minutes while he finished a personal call and then he acted like it really put him out to wait on me. I don't remember his name but I do remember he was bald. It wouldn't have done any good to go to another s.w. because another one was on his My Space or Facebook page or whatever those things are called. I've never seen the quality of a business go down hill this fast. The only bright spot in the whole experience was a service writer named Nick. He helped me when my s.w. totally disappeared. Nick was very polite and found my keys for me and helped me find my car. I will NEVER go back to this place for service. It's the closest Toyota dealership to me but from now on I'll be doing what my friends who drive Toyotas do now and go over to Star Toyota.

Pros: one service writer named Nick

Cons: everything else

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My husband and I were shopping around for a GMC Acadia. We had many vehicle specifications in mind so we knew we would probably have to order one. The saleman never introduced himself or gave us a business card. He was extremely unprofessional and seemed put out when he was showing us vehicles. When I said I probably would like to just order an Acadia to get what I really want he stated, "I'm not going to b***s**t you. These are popular and we'll probably only give you the $500 rebate. The salesman kept trying to show us Acadias I told him I was not interested in. He was also very uninformed regarding the names of the colors and option packages. I felt like I knew more than him after only doing 20 minutes of research online. We finally went inside so we could price a vehicle if I just ordered one (knowing full well that I would NEVER by a car from this guy). When the salesman said the price, I tried to get them to come off the price. He said rudely, "I just took the time to show you this and you will not get this car for what you are looking to pay." We immediately left, although I should have complained to this man's manager, and went to another dealership we had looked at before. We ordered an Acadia to my specifications and they gave us a much better deal (pretty much exactly what I was willing to pay). Plus, they said it would take 6 weeks, while the salesman at Ron Carter said it was going to take 3 mos. I really think the salesman at Ron Carter did not want us to order a vehicle and, instead, buy one on the lot, so he could get his commission sooner. I will never return to Ron Carter again as this employee has tainted the my view of the company.

1
★☆☆☆☆

My husband and I were shopping around for a GMC Acadia. We had many vehicle specifications in mind so we knew we would probably have to order one. The saleman never introduced himself or gave us a business card. He was extremely unprofessional and seemed put out when he was showing us vehicles. When I said I probably would like to just order an Acadia to get what I really want he stated, "I'm not going to b***s**t you. These are popular and we'll probably only give you the $500 rebate. The salesman kept trying to show us Acadias I told him I was not interested in. He was also very uninformed regarding the names of the colors and option packages. I felt like I knew more than him after only doing 20 minutes of research online. We finally went inside so we could price a vehicle if I just ordered one (knowing full well that I would NEVER by a car from this guy). When the salesman said the price, I tried to get them to come off the price. He said rudely, "I just took the time to show you this and you will not get this car for what you are looking to pay." We immediately left, although I should have complained to this man's manager, and went to another dealership we had looked at before. We ordered an Acadia to my specifications and they gave us a much better deal (pretty much exactly what I was willing to pay). Plus, they said it would take 6 weeks, while the salesman at Ron Carter said it was going to take 3 mos. I really think the salesman at Ron Carter did not want us to order a vehicle and, instead, buy one on the lot, so he could get his commission sooner. I will never return to Ron Carter again as this employee has tainted the my view of the company.

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We just bought a Tahoe there and are very happy. They had some many vehicles to choose from. Every make was available in every color. The area is clean and neat. The finace department is nice and helpful and doea not push you into using their program ver your own finance choices. The people were very helpful in making our selection. We love every thing but the new car note ;)

4
★★★★☆

We just bought a Tahoe there and are very happy. They had some many vehicles to choose from. Every make was available in every color. The area is clean and neat. The finace department is nice and helpful and doea not push you into using their program ver your own finance choices. The people were very helpful in making our selection. We love every thing but the new car note ;)

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Ron Carter is willing to make empty promises to get you to purchase a vehicle. The service department the worse that I have ever been in. They dont like to fix a vehicle under warranty, after 8 times, mine still isnt fixed. The people that you have to deal with think that we are all idiots and shouldnt be complaing about buying a $25000.00 vehicle that breaks down constantly.

2
★★☆☆☆

Ron Carter is willing to make empty promises to get you to purchase a vehicle. The service department the worse that I have ever been in. They dont like to fix a vehicle under warranty, after 8 times, mine still isnt fixed. The people that you have to deal with think that we are all idiots and shouldnt be complaing about buying a $25000.00 vehicle that breaks down constantly.

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Message from Toyota of Alvin

If you are in the market for a new Toyota, Toyota Certified Used or any other quality used vehicle in the greater Houston area, Toyota of Alvin is your one stop Toyota store! We want to help you find the perfect new Toyota, Toyota Certified Used or other quality used car, truck or SUV you have been searching for.

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