Video Only

★★☆☆☆
  • 1900 N Hayden Island Dr

    Portland, OR 97217

    Map & Directions
  • 503-283-3400

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I had looked through ads and even scoured online websites for Labor Day sales on electronics. We have been looking to replace our ailing Olevia for a good year. We had looked at Wal-Mart, Fred Meyer, Best Buy, Amazon, Newegg, tiger direct, Sears and other lesser known online sites for television. We had set out to buy a 40" Samsung, or at least a Samsung; perhaps bigger. We noticed that many of the Samsungs on good sales were not that great because they were all 60HZ (slower processor: now outdated). So, as a last minute idea, on the way home, we stepped into Video Only. We saw the Samsung we were looking for (120HZ) and the 42", the 44", and ultimately the 46". What can I say...I like my TV??s good sized. Really, when you are sitting six to ten feet away, 46" is a nice size. We narrowed it down, with the help of Nathan, to the 46" Samsung or Toshiba. Both are well known brands. Both brands are known for being dependable and good quality. The only difference I could see between them was that the Samsung was brighter and the screen had more glare, although not extreme. I would say it was moderate. The Toshiba had a more unofficial matt screen. We planned on placing the television right next to a large bay window, so for us this is a factor. Both televisions had the exact same set of technical features (4 HDMI ports, game mode, programmable setting, 120HZ, LCD). The Toshiba was marked $850, the Samsung was marked $960 I believe. This made the decision difficult only because I had researched the heck out of the Samsung line. I had done no research on the Toshiba and only had its basic reputation to go on. I also did not want to drive home to research it to return in an hour and waste gas and possibly time. The salesman knew we wanted to keep the cost as low as possible, and although he could have possibly earned a higher commission on the Samsung, gently steered us towards the Toshiba (as I said, equal in every way technically). They box looks different in design on both; I will say that. The Samsung screen looks flush with the surround, while the Toshiba is more inset (good for glare issues again).
Anyway, we spoke with Nathan (very nice, patient, and willing to answer my endless list of inane questions), told him we were going to go look at Best Buy again, and get some fresh air to get away from those Plasma TV??s (infrared makes me sick). He said o.k. and let us go, easily. We saw the same Toshiba model 46G300U for less at Best Buy. We returned to see what they would do. Nathan initially offered a price close to BB, but not equal: keeping in mind (I forgot to mention) the VO price includes a 2y. in home warranty. The BB price did not: that said; we hesitated. Nathan talked to the manager and came outside to talk to us as we mulled over the close price with 2y. warranty versus no warranty for slightly less. Nathan directly matched the price we saw at BB, while keeping the 2y. in home warranty. So, if you consider that fact, we technically received the TV for less. A matched price with warranty coupled with in house financing with no interest for 12 months left us returning home, with our new Toshiba sticking out of our bungeed down trunk, very happily.
That same evening I looked up the model number of our television; and wouldn't you know it...it has better reviews than the Samsung. Apparently the larger than 40" Samsungs have known issues with their capacitor. So, overall, I'm glad I did not read the other reviews for VO first, or we would have never had the chance to meet Nathan, and buy a television that we are very happy with. I hope Nathan has the chance to kayak soon.

2
★★★★★

I had looked through ads and even scoured online websites for Labor Day sales on electronics. We have been looking to replace our ailing Olevia for a good year. We had looked at Wal-Mart, Fred Meyer, Best Buy, Amazon, Newegg, tiger direct, Sears and other lesser known online sites for television. We had set out to buy a 40" Samsung, or at least a Samsung; perhaps bigger. We noticed that many of the Samsungs on good sales were not that great because they were all 60HZ (slower processor: now outdated). So, as a last minute idea, on the way home, we stepped into Video Only. We saw the Samsung we were looking for (120HZ) and the 42", the 44", and ultimately the 46". What can I say...I like my TV??s good sized. Really, when you are sitting six to ten feet away, 46" is a nice size. We narrowed it down, with the help of Nathan, to the 46" Samsung or Toshiba. Both are well known brands. Both brands are known for being dependable and good quality. The only difference I could see between them was that the Samsung was brighter and the screen had more glare, although not extreme. I would say it was moderate. The Toshiba had a more unofficial matt screen. We planned on placing the television right next to a large bay window, so for us this is a factor. Both televisions had the exact same set of technical features (4 HDMI ports, game mode, programmable setting, 120HZ, LCD). The Toshiba was marked $850, the Samsung was marked $960 I believe. This made the decision difficult only because I had researched the heck out of the Samsung line. I had done no research on the Toshiba and only had its basic reputation to go on. I also did not want to drive home to research it to return in an hour and waste gas and possibly time. The salesman knew we wanted to keep the cost as low as possible, and although he could have possibly earned a higher commission on the Samsung, gently steered us towards the Toshiba (as I said, equal in every way technically). They box looks different in design on both; I will say that. The Samsung screen looks flush with the surround, while the Toshiba is more inset (good for glare issues again).
Anyway, we spoke with Nathan (very nice, patient, and willing to answer my endless list of inane questions), told him we were going to go look at Best Buy again, and get some fresh air to get away from those Plasma TV??s (infrared makes me sick). He said o.k. and let us go, easily. We saw the same Toshiba model 46G300U for less at Best Buy. We returned to see what they would do. Nathan initially offered a price close to BB, but not equal: keeping in mind (I forgot to mention) the VO price includes a 2y. in home warranty. The BB price did not: that said; we hesitated. Nathan talked to the manager and came outside to talk to us as we mulled over the close price with 2y. warranty versus no warranty for slightly less. Nathan directly matched the price we saw at BB, while keeping the 2y. in home warranty. So, if you consider that fact, we technically received the TV for less. A matched price with warranty coupled with in house financing with no interest for 12 months left us returning home, with our new Toshiba sticking out of our bungeed down trunk, very happily.
That same evening I looked up the model number of our television; and wouldn't you know it...it has better reviews than the Samsung. Apparently the larger than 40" Samsungs have known issues with their capacitor. So, overall, I'm glad I did not read the other reviews for VO first, or we would have never had the chance to meet Nathan, and buy a television that we are very happy with. I hope Nathan has the chance to kayak soon.

.

I have been to Video Only on a number of occasions and each time I've gone I've been treated with respect and felt quite comfortable in the store. Like any other store that runs on commission, the sales people are eager to earn your business but they are not pushy or rude in the least bit. I was able to have a civil and informative conversation with the sales people on each one of my many visits to the store. Their prices cannot be beat! That's just a fact. I can only speak from my own experience but I've been quite impressed and satisfied with Video Only. The best way to avoid any negative situations in the store is to be an informed consumer and know what you want and how much you can get it for. Also, it doesn't hurt to fully understand the warranty policies as well.

2
★★★★☆

I have been to Video Only on a number of occasions and each time I've gone I've been treated with respect and felt quite comfortable in the store. Like any other store that runs on commission, the sales people are eager to earn your business but they are not pushy or rude in the least bit. I was able to have a civil and informative conversation with the sales people on each one of my many visits to the store. Their prices cannot be beat! That's just a fact. I can only speak from my own experience but I've been quite impressed and satisfied with Video Only. The best way to avoid any negative situations in the store is to be an informed consumer and know what you want and how much you can get it for. Also, it doesn't hurt to fully understand the warranty policies as well.

.

We went to two different Video Only's - Clackamas and Jantzen Beach. We were looking for a 46" 1080p - it had to be under 700. We brought price comparisons, but they still wouldn't beat Best Buy's price. They only had 5 TV's to choose from for our price range. The guy at Clackamas wouldn't leave us alone - he followed us everywhere. The guy at Jantzen beach took us to one TV that was 1299 - nearly twice our price range. He kept trying to tell my boyfriend stuff about TV's that isn't true, and it was just a bore. We went to best buy, bought a different 46" tv - with a little sales pressure, but no other problems.

I would never go back to video only, and their prices suck. They are really irritating and pushy.

1
★★★☆☆

We went to two different Video Only's - Clackamas and Jantzen Beach. We were looking for a 46" 1080p - it had to be under 700. We brought price comparisons, but they still wouldn't beat Best Buy's price. They only had 5 TV's to choose from for our price range. The guy at Clackamas wouldn't leave us alone - he followed us everywhere. The guy at Jantzen beach took us to one TV that was 1299 - nearly twice our price range. He kept trying to tell my boyfriend stuff about TV's that isn't true, and it was just a bore. We went to best buy, bought a different 46" tv - with a little sales pressure, but no other problems.

I would never go back to video only, and their prices suck. They are really irritating and pushy.

Pros: Quick service

Cons: Pushy, NO selection

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As you can tell from the 'con' there really aren't any. I recently had to purchase a new television and I decided to do some homework, some price comparisons, and most importanly, some comparisons on SERVICE.

Well, THANK YOU VIDEO ONLY for Charlene. I walked into the Beaverton store on a Friday evening (late afternoon) and I met Charlene. She was patient, informative, and very friendly. What I liked most is that when she was helping me, it was like she and I were the only people in the store.

I checked out the information she gave me, the deal she wrote up and the suggestions she provided. Everything she said as in line with Consumer reports and most of all, all my 'video expert' friends agreed with the pricing and the suggstions.

I know people love to use this site to judge stores, well, this judgement is EXTREMELY POSITIVE. Thanks Charlene, I have your cards and I will continue to send people to you -- and thank you Video Only (Beverton) for having the "personal feel" that is so important when making a BIG purchase.

Good deals, good selection, and most of all GREAT SERVICE!

2
★★★★☆

As you can tell from the 'con' there really aren't any. I recently had to purchase a new television and I decided to do some homework, some price comparisons, and most importanly, some comparisons on SERVICE.

Well, THANK YOU VIDEO ONLY for Charlene. I walked into the Beaverton store on a Friday evening (late afternoon) and I met Charlene. She was patient, informative, and very friendly. What I liked most is that when she was helping me, it was like she and I were the only people in the store.

I checked out the information she gave me, the deal she wrote up and the suggestions she provided. Everything she said as in line with Consumer reports and most of all, all my 'video expert' friends agreed with the pricing and the suggstions.

I know people love to use this site to judge stores, well, this judgement is EXTREMELY POSITIVE. Thanks Charlene, I have your cards and I will continue to send people to you -- and thank you Video Only (Beverton) for having the "personal feel" that is so important when making a BIG purchase.

Good deals, good selection, and most of all GREAT SERVICE!

Pros: SERVICE, PRICE, and SERVICE

Cons: Hard to fit the box in my car.

.

We were looking to buy an HD TV as a gift for Christmas. We did the research and shopped a couple of other places before going to Video Only so we could compare what was still available in the Portland area. We found the TV we wanted at a competitor so went to VO to see if they had the same one. They did so we asked about their price matching and they said it was no problem. Then the sales associate went to the manager to confirm the deal. He came back and said you know we will only make $9.00 on this TV if we sell it to you. How about this other TV which was a larger one and a different manufacture than the one we wanted. We said no the space limitations were such the smaller one was what we needed. He proceeded to tell us why the TV wasn't good and we should take the other one. We politely said no thank and said we would go back to the competitor. As we were leaving the manager started yelling at us from the desk and said we should take the other TV because it was better and that knowledge was everything. We left and I was upset at being called stupid by a young man who was supposed to be the manager on duty. We bought a TV from Best Buy at Jantzen Beach and had excellent customer service. I will not step foot in Video Only ever again and have told my siblings and friends about our very negative experience. I have been in retail management for over 25 years and this was one of the worst examples of poor customer service I have ever observed!

0
★☆☆☆☆

We were looking to buy an HD TV as a gift for Christmas. We did the research and shopped a couple of other places before going to Video Only so we could compare what was still available in the Portland area. We found the TV we wanted at a competitor so went to VO to see if they had the same one. They did so we asked about their price matching and they said it was no problem. Then the sales associate went to the manager to confirm the deal. He came back and said you know we will only make $9.00 on this TV if we sell it to you. How about this other TV which was a larger one and a different manufacture than the one we wanted. We said no the space limitations were such the smaller one was what we needed. He proceeded to tell us why the TV wasn't good and we should take the other one. We politely said no thank and said we would go back to the competitor. As we were leaving the manager started yelling at us from the desk and said we should take the other TV because it was better and that knowledge was everything. We left and I was upset at being called stupid by a young man who was supposed to be the manager on duty. We bought a TV from Best Buy at Jantzen Beach and had excellent customer service. I will not step foot in Video Only ever again and have told my siblings and friends about our very negative experience. I have been in retail management for over 25 years and this was one of the worst examples of poor customer service I have ever observed!

Pros: low price

Cons: sales associate and manager

.

I decided to try out Video Only based on a friend's recommendation. However, I approached the store warily based on the bad reviews. Here are the two "takeaways" based on my experience:

1. Their prices are the cheapest BY FAR. I spent $280 (or about 25%) less than the next cheapest price I could find, which was Amazon.

2. Do not, under any circumstances, even bother negotiating for a TV that is not in stock. Always ask first.

The negative reviews here are not completely off base. I initially negotiated a great price for a TV, only then to be told that they didn't have it. They gave me the pitch that it "should" be in within 1-2 weeks. Three weeks later, there was still no sign. When I called to inqure, they tried to upsell me. I should note that they were never rude or pushy, but it was annoying nonetheless. Finally, I decided that I has waited long enough and I went back to the store determined to either leave with a TV or a refund.

I did end up leaving with a TV. I had learned my lesson, so I made sure to ask what they had in stock before considering my options. I was only interested in a few models, and only one of them was in stock, so it came down to whether to buy it or not. The salesman offered me a fantastic price right away. It seemed like he recognized that we had already gone through a hassle and he wasn't going to make it worse, which I appreciated. In the end, I am very happy with my TV and the price I paid for it. Had I heeded some of these warnings in the first place, I also would have avoided the hassle. Outside of that debacle, the salespeople were fine. They weren't overly pushy or sleazy. They gave me plenty of time to make my decisions and didn't hover.

One recommendation that isn't really specific to this store, but is certainly applicable is to do your research before going to the store. They are salespeople and it's simply naive to think that they are going to put your interests ahead of theirs, or that they are going to understand your needs as well as you do. Yes, they should be knowledgeable, but you should know what you want and have your choices narrowed down before you go. I recommend HDguru for getting information about choosing the best size and features for your needs, and Amazon for user reviews.

In addition, viewing a TV in large store is completely different from seeing it in your living room. I ended up actually drawing different screen sizes on piece of cardboard and putting it on my tv stand to see how it really looked. It helped me stick to my guns that I didn't want to go bigger even though the TVs didn't look that big in the store, and of course, they're always willing to offer you a "great deal" on the next size up. Another thing I discovered is that all the TVs sounded horrible in the store, but mine sounds great at home. Bottom line, watching the TV is going to be a completely different experience in your home, so seeing it in the store only does so much. If you don't feel comfortable trusting user reviews, then Video Only might not be the best place to go because they only offer exchanges. No refunds.

In the end, I got a great TV at a great price. I would recommend them to a friend with the caveats that I mentioned here.

2
★★★★☆

I decided to try out Video Only based on a friend's recommendation. However, I approached the store warily based on the bad reviews. Here are the two "takeaways" based on my experience:

1. Their prices are the cheapest BY FAR. I spent $280 (or about 25%) less than the next cheapest price I could find, which was Amazon.

2. Do not, under any circumstances, even bother negotiating for a TV that is not in stock. Always ask first.

The negative reviews here are not completely off base. I initially negotiated a great price for a TV, only then to be told that they didn't have it. They gave me the pitch that it "should" be in within 1-2 weeks. Three weeks later, there was still no sign. When I called to inqure, they tried to upsell me. I should note that they were never rude or pushy, but it was annoying nonetheless. Finally, I decided that I has waited long enough and I went back to the store determined to either leave with a TV or a refund.

I did end up leaving with a TV. I had learned my lesson, so I made sure to ask what they had in stock before considering my options. I was only interested in a few models, and only one of them was in stock, so it came down to whether to buy it or not. The salesman offered me a fantastic price right away. It seemed like he recognized that we had already gone through a hassle and he wasn't going to make it worse, which I appreciated. In the end, I am very happy with my TV and the price I paid for it. Had I heeded some of these warnings in the first place, I also would have avoided the hassle. Outside of that debacle, the salespeople were fine. They weren't overly pushy or sleazy. They gave me plenty of time to make my decisions and didn't hover.

One recommendation that isn't really specific to this store, but is certainly applicable is to do your research before going to the store. They are salespeople and it's simply naive to think that they are going to put your interests ahead of theirs, or that they are going to understand your needs as well as you do. Yes, they should be knowledgeable, but you should know what you want and have your choices narrowed down before you go. I recommend HDguru for getting information about choosing the best size and features for your needs, and Amazon for user reviews.

In addition, viewing a TV in large store is completely different from seeing it in your living room. I ended up actually drawing different screen sizes on piece of cardboard and putting it on my tv stand to see how it really looked. It helped me stick to my guns that I didn't want to go bigger even though the TVs didn't look that big in the store, and of course, they're always willing to offer you a "great deal" on the next size up. Another thing I discovered is that all the TVs sounded horrible in the store, but mine sounds great at home. Bottom line, watching the TV is going to be a completely different experience in your home, so seeing it in the store only does so much. If you don't feel comfortable trusting user reviews, then Video Only might not be the best place to go because they only offer exchanges. No refunds.

In the end, I got a great TV at a great price. I would recommend them to a friend with the caveats that I mentioned here.

Pros: cheap prices, large selection, decent salespeople

Cons: out-of-stock items, no returns - exchanges only

.

I really miss the old days of Video only when they were a real high end store. After an unrelated incident with one of the employees, I really see the disturbing trend of what is happening at this store. But lets own up to some facts.

Jantzen Beach is a Ghost town. The Access to the island is the worst ever. I have heard some people go across via boat! from marine drive. In the past a separate access point was offered to the residence there. However, this seems less and less of a priority. The stores there are in the end get the shaft. But the residence there LOVE IT! It keeps crime rates low on the island. Gated communities there keep things pretty safe.

But If you ever needed something there, Forget it during rush hours or even in the middle of the day with commutes taking as long as an hour.

It is best to simply take this great shopping center for what it was & forget about the rest. It has fallen the same fate as delta park. And this is indeed a sad realization to what was once a power house of commerce and trade.

There are a few great points about Hayden Island. However, I sadly do not think that Video only is the gem that it used to be.

And it will be sorely missed.

However The best buy AT THE AIRPORT HAS A MAGNOLIA HIFI!! GO THERE!!!!

There showroom needs to be better as far as lighting effecting the quality of the tv's there. However, I think that it is very accurate to what you will get in a home atmosphere and that is important.

Ask For Vern Clifford. at Magnolia HIFI if you really want the best shopping
(and note I did not say buying, He is there to show products, and recommend to you what fits your budget and needs in a real way. IE NOT PUSHY AT ALL!)

And if your there just to admire the big TVs that is great too! This leads to sales down the road. The people at Best Buy understand that! (Thank god!, that's why I buy there.)

If you need more high end stuff there are allot of great places in Portland to go to. However, It is hard to beat big box stores.

Final word on Video Only (except in the audio Kinda Department :-) Is still the same old adage.

Money talks.... And Bullshit walks.

Watch out for the guy that moonlights for the Subway commercials. I'd be careful to consider him to be my salesman.

1
★★☆☆☆

I really miss the old days of Video only when they were a real high end store. After an unrelated incident with one of the employees, I really see the disturbing trend of what is happening at this store. But lets own up to some facts.

Jantzen Beach is a Ghost town. The Access to the island is the worst ever. I have heard some people go across via boat! from marine drive. In the past a separate access point was offered to the residence there. However, this seems less and less of a priority. The stores there are in the end get the shaft. But the residence there LOVE IT! It keeps crime rates low on the island. Gated communities there keep things pretty safe.

But If you ever needed something there, Forget it during rush hours or even in the middle of the day with commutes taking as long as an hour.

It is best to simply take this great shopping center for what it was & forget about the rest. It has fallen the same fate as delta park. And this is indeed a sad realization to what was once a power house of commerce and trade.

There are a few great points about Hayden Island. However, I sadly do not think that Video only is the gem that it used to be.

And it will be sorely missed.

However The best buy AT THE AIRPORT HAS A MAGNOLIA HIFI!! GO THERE!!!!

There showroom needs to be better as far as lighting effecting the quality of the tv's there. However, I think that it is very accurate to what you will get in a home atmosphere and that is important.

Ask For Vern Clifford. at Magnolia HIFI if you really want the best shopping
(and note I did not say buying, He is there to show products, and recommend to you what fits your budget and needs in a real way. IE NOT PUSHY AT ALL!)

And if your there just to admire the big TVs that is great too! This leads to sales down the road. The people at Best Buy understand that! (Thank god!, that's why I buy there.)

If you need more high end stuff there are allot of great places in Portland to go to. However, It is hard to beat big box stores.

Final word on Video Only (except in the audio Kinda Department :-) Is still the same old adage.

Money talks.... And Bullshit walks.

Watch out for the guy that moonlights for the Subway commercials. I'd be careful to consider him to be my salesman.

Pros: Its the only real place in Hayden island to carry HIFI gear

Cons: Its the only real place in Hayden island to carry HIFI gear

.

Went there to buy a 46" LCD or plasma 1080p. Shows us some 50" on sale that are 720p and says the human eye can not really see 1080P. Then shows us a Panasonic 42" plasma 1080p and gives the #1 consumer reports pitch but we want a 50" so he takes it to the same Panasonic G15 50" and has it sold to us but then as we are all excited to get it paid for and back home we are told its not in stock and we have to pay for it today and they "think" they will be getting one in the next week or two but not sure. Now why would we pay $1049 (awesome price btw) for something they do not have in stock and don't know when they will be getting! We push him to take our name and number to call us when they come in He was very reluctant. The kid at the register tells us that when they do come in he can't gaurantee that price even if it is in a couple days and he'll throw in a HDMI cable if we pay now. unbelievable! After reading another review where he did pay $1900 and still had't gotten a VISA refund weeks later and the tv never came in! Glad we didn't get caught in the very low price, no stock pay now, no tv comes in and no refund scam!! They are worse then used car salesmen!!

0
★☆☆☆☆

Went there to buy a 46" LCD or plasma 1080p. Shows us some 50" on sale that are 720p and says the human eye can not really see 1080P. Then shows us a Panasonic 42" plasma 1080p and gives the #1 consumer reports pitch but we want a 50" so he takes it to the same Panasonic G15 50" and has it sold to us but then as we are all excited to get it paid for and back home we are told its not in stock and we have to pay for it today and they "think" they will be getting one in the next week or two but not sure. Now why would we pay $1049 (awesome price btw) for something they do not have in stock and don't know when they will be getting! We push him to take our name and number to call us when they come in He was very reluctant. The kid at the register tells us that when they do come in he can't gaurantee that price even if it is in a couple days and he'll throw in a HDMI cable if we pay now. unbelievable! After reading another review where he did pay $1900 and still had't gotten a VISA refund weeks later and the tv never came in! Glad we didn't get caught in the very low price, no stock pay now, no tv comes in and no refund scam!! They are worse then used car salesmen!!

Pros: NONE

Cons: Low price leaders - scam! no stock but pay today

.

Paid $1900.00 for a 58" Panasonic V10 plasma during one of their infamous Labor Day sales at the Hayden Island store. After I paid for it, was told they were out of stock and would be in stock "next week". This went on for 6 weeks, with the same excuse each week. Called their Beaverton store and the salesman said they had one in stock to sell, and when I confornted the Hayden Island store manager with that info, was told that was a lie. I then went to Best Buy and bought the exact same plasma, as they had it in stock (and cheaper too). Went back to Video Only and "received" a refund to my credit card. 2 weeks later, its still not posted and was told by the Hayden Island manager that it will be "just another week or two" until it's processed. I've just filed a fraud complaint against them with my VISA card issuer.

0
★☆☆☆☆

Paid $1900.00 for a 58" Panasonic V10 plasma during one of their infamous Labor Day sales at the Hayden Island store. After I paid for it, was told they were out of stock and would be in stock "next week". This went on for 6 weeks, with the same excuse each week. Called their Beaverton store and the salesman said they had one in stock to sell, and when I confornted the Hayden Island store manager with that info, was told that was a lie. I then went to Best Buy and bought the exact same plasma, as they had it in stock (and cheaper too). Went back to Video Only and "received" a refund to my credit card. 2 weeks later, its still not posted and was told by the Hayden Island manager that it will be "just another week or two" until it's processed. I've just filed a fraud complaint against them with my VISA card issuer.

Pros: Walking out of the store.

Cons: Gives "doing business" a bad name

.

We had decided to stay away from Video Only because of the reviews on this site. Plus we vaguely remembered having walked into this store a few years ago and being attacked by salespeople. But when shopping for a TV cabinet the cabinetmaker mentioned that he'd bought a TV at Video Only on 82nd and the salespeople were very low key. So we decided to give the Hayden Island store a chance. Very, very suprised. We expected to have to deal with pushy obnoxious salesmen, but that was not the case at all. Nobody approached us for about 5 minutes. And then he was very low key, not clingy or pushy at all, and left us alone between answering questions and providing information. Much more professional than the baggy-wear-your-pants-halfway-down-your-butt salespeople at Best Buy. No, I don't work at Video Only or know anyone who works there or have any other connection to VO. Only caveat is return policy -- don't buy unless you are sure, they offer in-store credit only. Prices are lower than Best Buy. The same tv was $200 less at VO.

1
★★★☆☆

We had decided to stay away from Video Only because of the reviews on this site. Plus we vaguely remembered having walked into this store a few years ago and being attacked by salespeople. But when shopping for a TV cabinet the cabinetmaker mentioned that he'd bought a TV at Video Only on 82nd and the salespeople were very low key. So we decided to give the Hayden Island store a chance. Very, very suprised. We expected to have to deal with pushy obnoxious salesmen, but that was not the case at all. Nobody approached us for about 5 minutes. And then he was very low key, not clingy or pushy at all, and left us alone between answering questions and providing information. Much more professional than the baggy-wear-your-pants-halfway-down-your-butt salespeople at Best Buy. No, I don't work at Video Only or know anyone who works there or have any other connection to VO. Only caveat is return policy -- don't buy unless you are sure, they offer in-store credit only. Prices are lower than Best Buy. The same tv was $200 less at VO.

Pros: Good selection; prices lower than elsewhere

Cons: Return policy is for in-store credit only

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I purchased a TV at the Video Only in Beaverton, OR. At the time of purchase I specifically asked about their "guaranteed price" policy. I was told that if I found the same item anywhere for less than I paid I would get the difference in price refunded to me. I specifically asked the next question, whether that included online stores and was told "Yes". Well, today I found a cheaper price, contacted the Beaverton store, spoke with the person who sold me my TV that "anywhere" only meant non-online stores. Being a bit surprised at this definition of "anywhere", I mentioned my conversation with him, and of course the indignation! The implication that I would ever accuse him of dishonesty (which of course I had to explain I didn't do), but my advice is: get EVERYTHING from these people in writing, all the details of their refund policy, return policy, price guarantee policy, all of it.

0
★☆☆☆☆

I purchased a TV at the Video Only in Beaverton, OR. At the time of purchase I specifically asked about their "guaranteed price" policy. I was told that if I found the same item anywhere for less than I paid I would get the difference in price refunded to me. I specifically asked the next question, whether that included online stores and was told "Yes". Well, today I found a cheaper price, contacted the Beaverton store, spoke with the person who sold me my TV that "anywhere" only meant non-online stores. Being a bit surprised at this definition of "anywhere", I mentioned my conversation with him, and of course the indignation! The implication that I would ever accuse him of dishonesty (which of course I had to explain I didn't do), but my advice is: get EVERYTHING from these people in writing, all the details of their refund policy, return policy, price guarantee policy, all of it.

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Let me say first off that the five star rating from previous post can only come from a Video Only manager after noticing the terrible reviews (which are all very well supported).
They mention that their return policy is outstanding without giving any details. Go to their store and ask about their return policy: 30 days in store credit. I cannot think of any stores who has such policy anymore.
We went there because circuit city did not have a perticular model in stock. Video Only had it at the same price, so we were ready to purchase. At the register, the salesperson told us about the return policy, we ran out and decided to drive to the other circuit city where at least we could return the TV for cash!
Anyways, this place is worse than a car dealership. The salesmen wait by the door for their turn to get a customer and do not know anything about their products. You know as soon as you entered that you made a mistake coming in, it s a big box full of nothing that will try to reap you off any way they can. STAY AWAY.

0
★☆☆☆☆

Let me say first off that the five star rating from previous post can only come from a Video Only manager after noticing the terrible reviews (which are all very well supported).
They mention that their return policy is outstanding without giving any details. Go to their store and ask about their return policy: 30 days in store credit. I cannot think of any stores who has such policy anymore.
We went there because circuit city did not have a perticular model in stock. Video Only had it at the same price, so we were ready to purchase. At the register, the salesperson told us about the return policy, we ran out and decided to drive to the other circuit city where at least we could return the TV for cash!
Anyways, this place is worse than a car dealership. The salesmen wait by the door for their turn to get a customer and do not know anything about their products. You know as soon as you entered that you made a mistake coming in, it s a big box full of nothing that will try to reap you off any way they can. STAY AWAY.

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I had researched the LCD Sony TV which I wanted and had been at Circuit City where the salesperson was very knowledgeable. I gave an offer but the Circuit City manager refused it, although he hinted at acceptance if I would purchase the extended warranty and used their credit. I decided to wait and do more research on the internet. I found one at PCMall but they were "out of stock" (a lost leader). Decided I could live with the Circuit City price. Drove past Circuit City with son toward Video Only just to compare prices eyeball to eyeball, rather than internet. Walked in and casually stopped in front of the Sony model I wanted. Salesman came over and gently asked if we needed help. I pointed to 3 Sony's side by side and asked about technical details, most of which I knew about from the Circuit City salesman. Video Only salesperson was right on. Not pushy. Got into great conversations about gaming with my son. I finally pointed at the TV price tag and said, "what's the best deal you can give me". On way to his office, we chatted more about general things. He came back with a sales price $140 lower than the "sale" price of Circuit City. Return policy is excellent. I could not ask for more: received knowledge, personal attention, and walked away a happy consumer. Lesson learned: keep an open mind when buying electronics and ask for another salesperson until you feel comfortable (if there is one). Don't just walk out the door. Video Only - Jantzen Beach: there is one big salesperson who has 14 years with Video Only and great person.

2
★★★★★

I had researched the LCD Sony TV which I wanted and had been at Circuit City where the salesperson was very knowledgeable. I gave an offer but the Circuit City manager refused it, although he hinted at acceptance if I would purchase the extended warranty and used their credit. I decided to wait and do more research on the internet. I found one at PCMall but they were "out of stock" (a lost leader). Decided I could live with the Circuit City price. Drove past Circuit City with son toward Video Only just to compare prices eyeball to eyeball, rather than internet. Walked in and casually stopped in front of the Sony model I wanted. Salesman came over and gently asked if we needed help. I pointed to 3 Sony's side by side and asked about technical details, most of which I knew about from the Circuit City salesman. Video Only salesperson was right on. Not pushy. Got into great conversations about gaming with my son. I finally pointed at the TV price tag and said, "what's the best deal you can give me". On way to his office, we chatted more about general things. He came back with a sales price $140 lower than the "sale" price of Circuit City. Return policy is excellent. I could not ask for more: received knowledge, personal attention, and walked away a happy consumer. Lesson learned: keep an open mind when buying electronics and ask for another salesperson until you feel comfortable (if there is one). Don't just walk out the door. Video Only - Jantzen Beach: there is one big salesperson who has 14 years with Video Only and great person.

Pros: Lastest models on TVs.

Cons: Watch out for the part-time college salespersons. Do your homework beforehand.

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I thought that perhaps the sales people at video only would know what was what seeing as they only sell tv's and audio equipment. I went in last week to listen to a set of speakers and the salesman that was helping me was the biggest jackA$$ I have ever experienced (outside of circuit city). I informed him that it was impossible to hear what a set of speakers sounded like in stereo if they were on opposite sides of the aisle. "oh?" so what does he do, cranks the volume up to an uncomfortable level..like that helps. I told him they speakers sounded tight and and very bright , here, let me turn a subwoofer on. WTF? dude. I finally said "these speakers honestly don't sound that good to me". His reply, "that's too bad, I sell alot of them". Excuse me for having listened to several different speakers before coming into your store.

Seriously folks, if sales people can't give you solid advice in the store and help you make an INFORMED decision, why even bother going to the store? Why not just sit at home, read professional reviews on the internet and then just buy it online and have it shipped to your door? Avoid jantzen beach and the retards at video only all together.

0
★☆☆☆☆

I thought that perhaps the sales people at video only would know what was what seeing as they only sell tv's and audio equipment. I went in last week to listen to a set of speakers and the salesman that was helping me was the biggest jackA$$ I have ever experienced (outside of circuit city). I informed him that it was impossible to hear what a set of speakers sounded like in stereo if they were on opposite sides of the aisle. "oh?" so what does he do, cranks the volume up to an uncomfortable level..like that helps. I told him they speakers sounded tight and and very bright , here, let me turn a subwoofer on. WTF? dude. I finally said "these speakers honestly don't sound that good to me". His reply, "that's too bad, I sell alot of them". Excuse me for having listened to several different speakers before coming into your store.

Seriously folks, if sales people can't give you solid advice in the store and help you make an INFORMED decision, why even bother going to the store? Why not just sit at home, read professional reviews on the internet and then just buy it online and have it shipped to your door? Avoid jantzen beach and the retards at video only all together.

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Two experiences with Video Only jump to mind.

I once bought a Panasonic VCR there that would just eject about 90% of my tapes, refusing to play them. I returned it within the 14-day period on the invoice, but the first salesman I encountered upon entering the store started telling me that I had to take it to a local repair facility. He refused to accept the return until I pointed out that I was returning it within the 14 days as stated on the invoice, he then had to go get his manager, who then accepted the return. That same salesman had the nerve to say "Is there anything else I can help you with?" before I left the store. What a retard.

More recently, I went there to ask a few questions about buying a receiver. Their salespeople know nothing. I was asking this fat kid about receivers, specifically if they had anything that would provide a pre-amp for my poor old turntable. The kid says, "This one here has RCA jacks, that should work" (while pointing me toward this one off-brand receiver he kept returning to), but I pointed out that there was no real phono input, and I would have to buy a separate pre-amp to use it. "Yeah! Why dontcha do that!" he said. What a dope. I also inquired about whether I could use an A/V receiver with just two speakers for now, adding speakers later as I could afford & wire for them. He insisted that what I needed was an entire system with at least four speakers, and kept trying to sell me one.

So obviously, their salespeople are mostly complete fools. The only way I would ever buy anything there is under the condition that I knew exactly what I wanted before going there, and that their price beat those of Circuit City and CompUSA, both within walking distance.

0
★☆☆☆☆

Two experiences with Video Only jump to mind.

I once bought a Panasonic VCR there that would just eject about 90% of my tapes, refusing to play them. I returned it within the 14-day period on the invoice, but the first salesman I encountered upon entering the store started telling me that I had to take it to a local repair facility. He refused to accept the return until I pointed out that I was returning it within the 14 days as stated on the invoice, he then had to go get his manager, who then accepted the return. That same salesman had the nerve to say "Is there anything else I can help you with?" before I left the store. What a retard.

More recently, I went there to ask a few questions about buying a receiver. Their salespeople know nothing. I was asking this fat kid about receivers, specifically if they had anything that would provide a pre-amp for my poor old turntable. The kid says, "This one here has RCA jacks, that should work" (while pointing me toward this one off-brand receiver he kept returning to), but I pointed out that there was no real phono input, and I would have to buy a separate pre-amp to use it. "Yeah! Why dontcha do that!" he said. What a dope. I also inquired about whether I could use an A/V receiver with just two speakers for now, adding speakers later as I could afford & wire for them. He insisted that what I needed was an entire system with at least four speakers, and kept trying to sell me one.

So obviously, their salespeople are mostly complete fools. The only way I would ever buy anything there is under the condition that I knew exactly what I wanted before going there, and that their price beat those of Circuit City and CompUSA, both within walking distance.

Pros: Good prices on some items

Cons: Some of the worst salespeople anywhere

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I BOUGHT A CAMER IN DECEMBER FOR $1200.00 PLUS DOLLARS CYLE WOOD WROTE REFUND WOLD TAKE 30 DAYS NOPROBLEM ON MY PART COULD UNDERSTAND BECAUSE OF CHRISTMAS BUT NOW WAY LATE AND NO ONE WANT TO TAKE CARE OF IT ,NO ONEWANTS TO CALL BACK LEFT ABOUT THREE NUMBERS WORK HOME AND CELLS VIEDO HAS NO MAIN OFFFICE AND YOU GET IT AS A CUSTOMER AND NO CUSTOMER SERVICE ,AND THEY HAVE MY MONEY.I GUESS SMALLS CLINS COURT IS NEXT FOR ME BUT A LOT OF CUSTOMERS SHOULD KNOW SO MABE THEY WONT GET YOUR.NOT A GOOD DEAL AT VIEDO ONLY YOU CANT SAVE MONEY THIS WAY-WHEN THEY HAVE YOU MONEY

1
★★☆☆☆

I BOUGHT A CAMER IN DECEMBER FOR $1200.00 PLUS DOLLARS CYLE WOOD WROTE REFUND WOLD TAKE 30 DAYS NOPROBLEM ON MY PART COULD UNDERSTAND BECAUSE OF CHRISTMAS BUT NOW WAY LATE AND NO ONE WANT TO TAKE CARE OF IT ,NO ONEWANTS TO CALL BACK LEFT ABOUT THREE NUMBERS WORK HOME AND CELLS VIEDO HAS NO MAIN OFFFICE AND YOU GET IT AS A CUSTOMER AND NO CUSTOMER SERVICE ,AND THEY HAVE MY MONEY.I GUESS SMALLS CLINS COURT IS NEXT FOR ME BUT A LOT OF CUSTOMERS SHOULD KNOW SO MABE THEY WONT GET YOUR.NOT A GOOD DEAL AT VIEDO ONLY YOU CANT SAVE MONEY THIS WAY-WHEN THEY HAVE YOU MONEY

Pros: CANT GET YOU REFUND

 

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