South Motors Automotive

★☆☆☆☆

About South Motors Automotive

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I test drove and was negotiating a car at BMW South. After letting the sales representative know I was not sure I wanted to take the care, he then suggested I take the car for the day as a loaner. There would be no cost and I can return the next day without any obligation. I agreed to take the car and signed a Borrowed Vehicle agreement and provided them with my credit card and insurance, in case of any damages.

The next day I decided to visit Braman BMW who gave me a better deal on the car so I decided to make the purchase through them. They also offered to have the loaner returned to South BMW on their flatbed tow truck. . I later spoke the Sales Rep at South and advised them I decided to purchase the vehicle through Braman and the car was enroute to their dealership. While, understandably he was not happy I did not close the deal with him he was not rude or out of line. He was concerned because the car had his dealer tag on it and he said he could get in trouble. I told him I would be happy to contact Braman so they can provide him with an exact time the car will arrive and proceeded to call Braman. While I was on the phone with Braman, I received a call from a gentleman that identified himself as Marco Ruiz, ??Directory of Security? for BMW South (I later came to find out no such position exists and in fact this was the Sales Manager), advising (or better said screaming) at me that ??if the car was not there in 1 hour he would report the call stolen and charge $3000 to my credit card.? Literally this man was talking to me like a common day thief at which point I told him he can speak with Braman directly because I would not allow for him to speak to me that way.

The car was delivered as promised but two days later I was charged $500 on my credit card by BMW South. American Express has been investigating the incident and BMW South is now stating the charge is because the car was returned without floor mats. #1) The car NEVER had floor mats---it had paper mats like the ones used after your car has been washed??Interesting note that they did not state the car was damaged because obviously they would need to show photos and actually proof, instead they opt to state things are missing that were never there. #2) There are NO floormats on the bmw website for $500!! The most expensive on the whole site are $245. #3) They are accusing me of STEALING and basically committing FRAUD to try and get whatever money they can. This is the most blatant non-ethical and unprofessional behavior I have ever been involved in a sales transaction. I work in sales so I COMPLETELY understand how it feels to lose a deal but NEVER would I resort to such disgusting and ludicrous behavior.

0
★☆☆☆☆

I test drove and was negotiating a car at BMW South. After letting the sales representative know I was not sure I wanted to take the care, he then suggested I take the car for the day as a loaner. There would be no cost and I can return the next day without any obligation. I agreed to take the car and signed a Borrowed Vehicle agreement and provided them with my credit card and insurance, in case of any damages.

The next day I decided to visit Braman BMW who gave me a better deal on the car so I decided to make the purchase through them. They also offered to have the loaner returned to South BMW on their flatbed tow truck. . I later spoke the Sales Rep at South and advised them I decided to purchase the vehicle through Braman and the car was enroute to their dealership. While, understandably he was not happy I did not close the deal with him he was not rude or out of line. He was concerned because the car had his dealer tag on it and he said he could get in trouble. I told him I would be happy to contact Braman so they can provide him with an exact time the car will arrive and proceeded to call Braman. While I was on the phone with Braman, I received a call from a gentleman that identified himself as Marco Ruiz, ??Directory of Security? for BMW South (I later came to find out no such position exists and in fact this was the Sales Manager), advising (or better said screaming) at me that ??if the car was not there in 1 hour he would report the call stolen and charge $3000 to my credit card.? Literally this man was talking to me like a common day thief at which point I told him he can speak with Braman directly because I would not allow for him to speak to me that way.

The car was delivered as promised but two days later I was charged $500 on my credit card by BMW South. American Express has been investigating the incident and BMW South is now stating the charge is because the car was returned without floor mats. #1) The car NEVER had floor mats---it had paper mats like the ones used after your car has been washed??Interesting note that they did not state the car was damaged because obviously they would need to show photos and actually proof, instead they opt to state things are missing that were never there. #2) There are NO floormats on the bmw website for $500!! The most expensive on the whole site are $245. #3) They are accusing me of STEALING and basically committing FRAUD to try and get whatever money they can. This is the most blatant non-ethical and unprofessional behavior I have ever been involved in a sales transaction. I work in sales so I COMPLETELY understand how it feels to lose a deal but NEVER would I resort to such disgusting and ludicrous behavior.

Cons: unethical management, terrible customer service

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I had been a long time customer of South BMW motors, at least a decade. I will never go back to them again after my last experience. I got a flat, they sent their tow company to come pick up my car. The man hopped in my car and drove it up the flat bed and damaged my rear bumper as well as leaving my car leaking fluids. I reported the issue right away. That was the beginning. I asked them to check everything out to make sure my car was ok. It took them 2 weeks to replace my tire. When I got my car back I noticed it was driving funny. I brought it back 2 times and was told everything was just fine. About 3 weeks later I had another tire blowout... Turned out the rear suspension was all messed up. So I decided to also have the rear bumper repaired at the time as well. They kept my car for 2 months, fixed my suspension, gave my car an oil change, replaced the tire... but they did not repair the rear bumper, instead they replace the front bumper. I still have a cracked rear bumper. Their associates were terribly rude when I came to pick up my car. They could not find my keys, then they could not find my car. Sadly I will never return to them. From now on when I need any work done on my car I will gladly drive out to Biscayne Blvd and not have to deal with the poor service that South Motor BMW provides.

0
★☆☆☆☆

I had been a long time customer of South BMW motors, at least a decade. I will never go back to them again after my last experience. I got a flat, they sent their tow company to come pick up my car. The man hopped in my car and drove it up the flat bed and damaged my rear bumper as well as leaving my car leaking fluids. I reported the issue right away. That was the beginning. I asked them to check everything out to make sure my car was ok. It took them 2 weeks to replace my tire. When I got my car back I noticed it was driving funny. I brought it back 2 times and was told everything was just fine. About 3 weeks later I had another tire blowout... Turned out the rear suspension was all messed up. So I decided to also have the rear bumper repaired at the time as well. They kept my car for 2 months, fixed my suspension, gave my car an oil change, replaced the tire... but they did not repair the rear bumper, instead they replace the front bumper. I still have a cracked rear bumper. Their associates were terribly rude when I came to pick up my car. They could not find my keys, then they could not find my car. Sadly I will never return to them. From now on when I need any work done on my car I will gladly drive out to Biscayne Blvd and not have to deal with the poor service that South Motor BMW provides.

Pros: They have free coffee.

Cons: Everything

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Leased a brand new BMW. Starter went out first week. South Motors had the car for a month. I had to call the dealership every day for month. Service Advisor was rude and did not return calls. Then there was a problem with the tires. Dealership had the car for a week. Had to call every day and my calls were not returned. Then the electrical system shut down and I couldn't open the car. South Motors had the car for 2 weeks. I had to call every day and they never returned my phone calls and the Service Advisors were rude. NIGHTMARE dealership. Don't shop here unless you wanted to be treated like garbage.

0
★☆☆☆☆

Leased a brand new BMW. Starter went out first week. South Motors had the car for a month. I had to call the dealership every day for month. Service Advisor was rude and did not return calls. Then there was a problem with the tires. Dealership had the car for a week. Had to call every day and my calls were not returned. Then the electrical system shut down and I couldn't open the car. South Motors had the car for 2 weeks. I had to call every day and they never returned my phone calls and the Service Advisors were rude. NIGHTMARE dealership. Don't shop here unless you wanted to be treated like garbage.

Pros: EVENTUALLY all the broken items were fixed but more things keep braking

Cons: would not honor BMW web site lease offer

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This is the worst BMW experience I have ever had. You pay more for a BMW, you expect better than average service. I had better service from Honda and Saturn, my previous cars!

I arranged to drop off my car, as well as my mom's car after mine was completed. I was told by customer service rep K, that she would call me as soon as it was done. I should expect to hear from her by the afternoon. I received no calls. I called in the afternoon several times to follow up, and was told that K was busy with other customers. Finally the next morning I called, got the same line, and said "hey, aren't I a customer too? This is not acceptable". Finally K called me back to inform me that I would need a new oxygen sensor at $500, and it would not be ready for another week.

A week later, I went to pick up my car and drop off mom's X3. I told the same customer rep that I had serious concerns about mom's car, as it felt like something was seriously wrong. I also requested detailing. She didn't seem to take me seriously, and again told me she would call in a few hours. No calls were received. My mom called back several times and no one responded. Finally late in the day, K called back to say mom's car would be ready in the morning. We dropped my mom off around noon so she could pick up her car. The attendant brought out a car and handed my keys, and my mom refused, saying "this is not my car". The attendant argued with her, telling her that yes it was your car. She said, first of all, my car is BLACK and this car is BLUE. Where is my car? She finally had to get the manager, and after 30 mins they located her car, and not a thing had been done to it. She was so upset, that she said please just put the coolant in and let me get out of here. They didnt' even bother vacuuming inside, and didn't recall what the original instructions were.

My advice - go to BRAMAN BMW in downtown miami and avoid South Motors.

0
★☆☆☆☆

This is the worst BMW experience I have ever had. You pay more for a BMW, you expect better than average service. I had better service from Honda and Saturn, my previous cars!

I arranged to drop off my car, as well as my mom's car after mine was completed. I was told by customer service rep K, that she would call me as soon as it was done. I should expect to hear from her by the afternoon. I received no calls. I called in the afternoon several times to follow up, and was told that K was busy with other customers. Finally the next morning I called, got the same line, and said "hey, aren't I a customer too? This is not acceptable". Finally K called me back to inform me that I would need a new oxygen sensor at $500, and it would not be ready for another week.

A week later, I went to pick up my car and drop off mom's X3. I told the same customer rep that I had serious concerns about mom's car, as it felt like something was seriously wrong. I also requested detailing. She didn't seem to take me seriously, and again told me she would call in a few hours. No calls were received. My mom called back several times and no one responded. Finally late in the day, K called back to say mom's car would be ready in the morning. We dropped my mom off around noon so she could pick up her car. The attendant brought out a car and handed my keys, and my mom refused, saying "this is not my car". The attendant argued with her, telling her that yes it was your car. She said, first of all, my car is BLACK and this car is BLUE. Where is my car? She finally had to get the manager, and after 30 mins they located her car, and not a thing had been done to it. She was so upset, that she said please just put the coolant in and let me get out of here. They didnt' even bother vacuuming inside, and didn't recall what the original instructions were.

My advice - go to BRAMAN BMW in downtown miami and avoid South Motors.

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I actually bought a car from South Motors Volkswagen, but they are owned and operated by the same individuals. The car was used and supposedly had undergone a 180 point inspection, which is I paid so much for the car in the first place. I immediately had problems with the car. They actually sold me the car with a broken axel, but somehow their wonderful 180 point inspection did not catch this. I had to take the car to service several times and they finally offered to buy it back as a trade in for a new one. They didn't even give me a good deal on the trade in, but I wasn't about to sell someone else that horrible car, so I just sucked it up. I will never purchase a car, new or used, from South Motors ever again.

1
★☆☆☆☆

I actually bought a car from South Motors Volkswagen, but they are owned and operated by the same individuals. The car was used and supposedly had undergone a 180 point inspection, which is I paid so much for the car in the first place. I immediately had problems with the car. They actually sold me the car with a broken axel, but somehow their wonderful 180 point inspection did not catch this. I had to take the car to service several times and they finally offered to buy it back as a trade in for a new one. They didn't even give me a good deal on the trade in, but I wasn't about to sell someone else that horrible car, so I just sucked it up. I will never purchase a car, new or used, from South Motors ever again.

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