Jumps R Us Party Rentals-Sn

★★★☆☆
  • 7038 Eckhert RdSte B

    San Antonio, TX 78238

    Map & Directions
  • 210-521-8555

Personal Services

Personal Services
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Do not ever think of renting from these people. Their equipment is old and broken and dirty. And the guy who runs the place, Tony, is rude and dismissive.

We rented one large bounce house, a sno-cone machine, and 8 tables from them this past weekend. The delivery guy showed up at the very end of the expected window and when my wife called, all Tony had to say was, "What are you complaining about?"

Then, the bounce house wouldn't inflate. That, by the way, is what we were complaining about. Because the delivery guy told us it would take over an hour to make the round trip to get a new one. The party was to start in an hour.

It got worse: Two of the 8 tables were broken. I fixed them.

Even worse: the sno-cone was covered in syrup from the prior renter. My wife cleaned that.

When I called to complain, Tony offered a $100 credit. There was little more I could do since the place is where it is and it would take that long for the delivery guy to get back.

About that $100 credit? Of course the full amount got charged to my credit card. When I called to complain about that, here is the logic I got: "Yes, I put that back on. The driver said you paid him so I put that back on."

What? When I asked him why he would charge anything if he thought the driver had been paid he realized the foolishness of his lie and said he'd credit the $100. Two days later and no credit.

If I could give zero stars, I would give that.

About driver: nice guy; very polite and very apologetic. It's too bad he doesn't own the company.

1
★☆☆☆☆

Do not ever think of renting from these people. Their equipment is old and broken and dirty. And the guy who runs the place, Tony, is rude and dismissive.

We rented one large bounce house, a sno-cone machine, and 8 tables from them this past weekend. The delivery guy showed up at the very end of the expected window and when my wife called, all Tony had to say was, "What are you complaining about?"

Then, the bounce house wouldn't inflate. That, by the way, is what we were complaining about. Because the delivery guy told us it would take over an hour to make the round trip to get a new one. The party was to start in an hour.

It got worse: Two of the 8 tables were broken. I fixed them.

Even worse: the sno-cone was covered in syrup from the prior renter. My wife cleaned that.

When I called to complain, Tony offered a $100 credit. There was little more I could do since the place is where it is and it would take that long for the delivery guy to get back.

About that $100 credit? Of course the full amount got charged to my credit card. When I called to complain about that, here is the logic I got: "Yes, I put that back on. The driver said you paid him so I put that back on."

What? When I asked him why he would charge anything if he thought the driver had been paid he realized the foolishness of his lie and said he'd credit the $100. Two days later and no credit.

If I could give zero stars, I would give that.

About driver: nice guy; very polite and very apologetic. It's too bad he doesn't own the company.

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Do not ever think of renting from these people. Their equipment is old and broken and dirty. And the guy who runs the place, Tony, is rude and dismissive.\r
\r
We rented one large bounce house, a sno-cone machine, and 8 tables from them

3
★★★★★

Do not ever think of renting from these people. Their equipment is old and broken and dirty. And the guy who runs the place, Tony, is rude and dismissive.\r
\r
We rented one large bounce house, a sno-cone machine, and 8 tables from them

.

I just want to warn other people with in the San Antonio area to be warned of the horriblr customer service at "jumpsrusofsa" http://www.reserveamoonwalk.com/pages/contact.htm

I contacted the business, asking if they had package deals a was told.. and I quote "I'm sorry you don't feel like our sites user friendly. If you click on 'rentals' and enter your party date, its a real-time reservation system that tells you EXACTLY what's available and prices at your fingertips!

Perhaps its USER error. Good luck and riddens!"

I everytime you add a product the product page make you devert, to another page. To make things easier I emailed asked if they could assist, was told to go to there page they did not have time, I in response told them that I just needed assistance, but since they will not assist me I would take my business elsewhere. When you have a business, you have to make your customer number one. "good riddens" they say cause they do not want to assist? I hope no one get stuck with on godly situations with them because with that type of customer service, who knows what might happen if you rent.

1
★☆☆☆☆

I just want to warn other people with in the San Antonio area to be warned of the horriblr customer service at "jumpsrusofsa" http://www.reserveamoonwalk.com/pages/contact.htm

I contacted the business, asking if they had package deals a was told.. and I quote "I'm sorry you don't feel like our sites user friendly. If you click on 'rentals' and enter your party date, its a real-time reservation system that tells you EXACTLY what's available and prices at your fingertips!

Perhaps its USER error. Good luck and riddens!"

I everytime you add a product the product page make you devert, to another page. To make things easier I emailed asked if they could assist, was told to go to there page they did not have time, I in response told them that I just needed assistance, but since they will not assist me I would take my business elsewhere. When you have a business, you have to make your customer number one. "good riddens" they say cause they do not want to assist? I hope no one get stuck with on godly situations with them because with that type of customer service, who knows what might happen if you rent.

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RudestJump r us delivery drivers are amazing they know exactly what to do and are wonerful people the owner on the other had was rude and unprofecinal I orderd a cotton candy machien with them and it didn't work the day of the party so I contacted the owner he yelled at me and refused to give me my money back or even help at all with the situation I will never use this company again by the way him and the reseptionist treated me I am so blown away that a business owner would even think to try and run a company I would advise everyone to look somewhere else for your childs party needs .

1
★☆☆☆☆

RudestJump r us delivery drivers are amazing they know exactly what to do and are wonerful people the owner on the other had was rude and unprofecinal I orderd a cotton candy machien with them and it didn't work the day of the party so I contacted the owner he yelled at me and refused to give me my money back or even help at all with the situation I will never use this company again by the way him and the reseptionist treated me I am so blown away that a business owner would even think to try and run a company I would advise everyone to look somewhere else for your childs party needs .

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Jump's R Us has some of the best prices for bounce houses! They are insured and know just how to run their business. They set up and take down quickly and are just amazing. Their prices are some of the best in town.

4
★★★★☆

Jump's R Us has some of the best prices for bounce houses! They are insured and know just how to run their business. They set up and take down quickly and are just amazing. Their prices are some of the best in town.

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Message from Jumps R Us Party Rentals-Sn

“We Keep Your Party Jumping!”

More about Jumps R Us Party Rentals-Sn

Jump’s R Us Party Rentals is a full-service party rental company with a vast line of exciting and fun bounce houses, water slides, and concession rental items to add fun and bounce to your next special event, party, or fair. With over 15 years of experience, we are professional, reliable and locally owned and operated. When you think party rentals, think Jump's R Us Party Rentals! We take pride in our friendly customer service, clean, quality rental products, on-time delivery, and our ability to match and coordinate with most party themes. Visit our website, or call Jump’s R Us Party Rentals in San Antonio, TX at 210-521-8555 to book your party rentals today and let us help keep your party jumping!

 

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