Neo Salon

★★★☆☆
  • 401 Primrose Rd

    Burlingame, CA 94010

    Map & Directions
  • 650-344-8636

About Neo Salon

Hours
Wed: 11am-8pm, Thu: 11am-5pm, Sat: 11am-6pm
Reservations
Make A Reservation

Personal Services

Personal Services
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3.0 3
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.

Neo Salon has great customer service. They are really friendly. Cool atmosphere, although they might be a bit pricey it was a pleasant experience. If you need a cut and don't have time to go to your regular stylists and your in the area, I would recommend them. I have thick curly hair and it's hard to find people that can cut my hair and do a good job and I was very pleased with the end result.

3
★★★☆☆

Neo Salon has great customer service. They are really friendly. Cool atmosphere, although they might be a bit pricey it was a pleasant experience. If you need a cut and don't have time to go to your regular stylists and your in the area, I would recommend them. I have thick curly hair and it's hard to find people that can cut my hair and do a good job and I was very pleased with the end result.

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I got a haircut by Steven on a Friday. I went home and I did not like my haircut. Wanting to work with Steven because he was recommended to me, I called to express my concern with what I felt was a bad haircut. I was told Steven would call me the next morning on Saturday.

No one called me and I had to call the salon to try and get someone to help fix my haircut. I left a message and they finally called me back.

I was told that Steven said that he felt there was nothing he could do and that the salon would refund my money. I asked if he could squeeze me in or see me the next available opening but I was told by the receptionist that there is nothing he can do and it's best that they just refund my money.

I asked if there was anyone else that could see me and work with me to help fix my bad haircut but I was told "no" and that they feel it's best that they just refund me my money. I did get my money back but I feel this was very unprofessional and not handled well.

I was willing to work with Steven or with someone else at the salon but being told that it's best that they just refund my money made me feel that I was not a valued customer. I have never heard of a salon that wouldn't at least ask the customer to come back and try to fix or work with me on my bad haircut.

0
★☆☆☆☆

I got a haircut by Steven on a Friday. I went home and I did not like my haircut. Wanting to work with Steven because he was recommended to me, I called to express my concern with what I felt was a bad haircut. I was told Steven would call me the next morning on Saturday.

No one called me and I had to call the salon to try and get someone to help fix my haircut. I left a message and they finally called me back.

I was told that Steven said that he felt there was nothing he could do and that the salon would refund my money. I asked if he could squeeze me in or see me the next available opening but I was told by the receptionist that there is nothing he can do and it's best that they just refund my money.

I asked if there was anyone else that could see me and work with me to help fix my bad haircut but I was told "no" and that they feel it's best that they just refund me my money. I did get my money back but I feel this was very unprofessional and not handled well.

I was willing to work with Steven or with someone else at the salon but being told that it's best that they just refund my money made me feel that I was not a valued customer. I have never heard of a salon that wouldn't at least ask the customer to come back and try to fix or work with me on my bad haircut.

Pros: none

Cons: not made to feel like a valued customer

.

Eddie Garcia at Neo Salon is a fabulous men's stylist (he does women's hair too, but I have no personal experience with that). I've seen him for years. My hair is thick and curly, and he does a great job with it, even with giving me different looks when I get bored of a style. The downside is that he's expensive; $70 at last check. And everyone in the salon is very friendly.

PROS: Fantastic, detail-oriented work
CONS: Expensive

5
★★★★★

Eddie Garcia at Neo Salon is a fabulous men's stylist (he does women's hair too, but I have no personal experience with that). I've seen him for years. My hair is thick and curly, and he does a great job with it, even with giving me different looks when I get bored of a style. The downside is that he's expensive; $70 at last check. And everyone in the salon is very friendly.

PROS: Fantastic, detail-oriented work
CONS: Expensive

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