Zhu Jin Od

★★★☆☆
  • 7870 Monet Ave

    Etiwanda, CA 91739

    Map & Directions
  • 909-899-5001

About Zhu Jin Od

Categories

Health & Medical

Health & Medical
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3.0 4
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**UPDATE** I posted a review on YELP and, man, they have filtered all the negative reviews for this place! I guess either people will find out the hard way thanks to YELP protecting the bad companies, or they will have to see the filtered reviews on this company by clicking filtered near the bottow left of the page. Wow!! This does not help the customer make a more informed decision when YELP does something like this! Watchout for DEMANDFORCE and YELP they are fake or biased.

Would not honor their return policy. Instead, they wanted me to pay more to fix their mistake with my glasses. I too, thought that it was a convenient and nice place to come to, but when you have a problem you will discover that the customer service is not there. I should have trusted my intuition when I initially walked through their doors.

So here it is:

I complained to them about not seeing clearly in one eye while wearing my glasses. They said that looking through my glasses with one eye shut will be okay to see things blury because they are designed to work that way. "Huh?" "Does this make any sense? So If i get something in my left eye while driving, I guess I'm in trouble."

It's obvious here that they just do not want to take responsibility for their mistakes and make things right. This to me is poor customer service.

1
★☆☆☆☆

**UPDATE** I posted a review on YELP and, man, they have filtered all the negative reviews for this place! I guess either people will find out the hard way thanks to YELP protecting the bad companies, or they will have to see the filtered reviews on this company by clicking filtered near the bottow left of the page. Wow!! This does not help the customer make a more informed decision when YELP does something like this! Watchout for DEMANDFORCE and YELP they are fake or biased.

Would not honor their return policy. Instead, they wanted me to pay more to fix their mistake with my glasses. I too, thought that it was a convenient and nice place to come to, but when you have a problem you will discover that the customer service is not there. I should have trusted my intuition when I initially walked through their doors.

So here it is:

I complained to them about not seeing clearly in one eye while wearing my glasses. They said that looking through my glasses with one eye shut will be okay to see things blury because they are designed to work that way. "Huh?" "Does this make any sense? So If i get something in my left eye while driving, I guess I'm in trouble."

It's obvious here that they just do not want to take responsibility for their mistakes and make things right. This to me is poor customer service.

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went in last week looking for my daughter without any expectations knowing i would return with her for her frames if this place had any decent service and customer skills, well the service was more than great, no pressure, knowing i would have to return with my daughter like 5-7 days later they still were more than helpful! The service was more than EXCELLENT when i returned, the lady spent time with my daughter and helped her get what she was comfortable with and the associate was very Very Nice! Look forward to returning when i can, Overall i think i said it all and would definitely recommend and return. Jennifer is way Awesome!

5
★★★★★

went in last week looking for my daughter without any expectations knowing i would return with her for her frames if this place had any decent service and customer skills, well the service was more than great, no pressure, knowing i would have to return with my daughter like 5-7 days later they still were more than helpful! The service was more than EXCELLENT when i returned, the lady spent time with my daughter and helped her get what she was comfortable with and the associate was very Very Nice! Look forward to returning when i can, Overall i think i said it all and would definitely recommend and return. Jennifer is way Awesome!

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First of all - it's not easy to find a place open late and on weekends for the "working person". But this place totally fit my needs. They followed up, they told me all I need to know, and my eye exams have been quick, enjoyable and right on the money. I can go on and on, but you get the idea. I'll go back again when I need another exam.

5
★★★★★

First of all - it's not easy to find a place open late and on weekends for the "working person". But this place totally fit my needs. They followed up, they told me all I need to know, and my eye exams have been quick, enjoyable and right on the money. I can go on and on, but you get the idea. I'll go back again when I need another exam.

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1 out of 1 people found this review helpful.

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I purchased a pair of glasses Dolce & Gabbana in Jan of 08. I paid over $700.00 total. From the time that I have had the glasses I have had 3 lenses on left side replaced and 2 on the right side and they are needing to be replaced again on both lenses because the lenses keep cracking. My warranty is up in Jan of 09. They have advised me that as of Jan of 09 they will not replace my lenses nor give me credit towards another pair...The glasses I feel were faulty from the beginning or not cut right by the office and they wouldn't give me credit or replace the glasses after the second set of lenses replaced. They do not stand behind their products. BEWARE

1
★☆☆☆☆

I purchased a pair of glasses Dolce & Gabbana in Jan of 08. I paid over $700.00 total. From the time that I have had the glasses I have had 3 lenses on left side replaced and 2 on the right side and they are needing to be replaced again on both lenses because the lenses keep cracking. My warranty is up in Jan of 09. They have advised me that as of Jan of 09 they will not replace my lenses nor give me credit towards another pair...The glasses I feel were faulty from the beginning or not cut right by the office and they wouldn't give me credit or replace the glasses after the second set of lenses replaced. They do not stand behind their products. BEWARE

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0 out of 1 people found this review helpful.

 

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