Brock's Car Care

★★★★☆

About Brock's Car Care

Categories
  • Automotive
  • Automotive Repair

Automotive

Automotive
More choices in Webster:
Resultset_next

Clear Lake Nissan

2150 Gulf Freeway League City, TX

Resultset_next

Mazda of Clear Lake

20101 Gulf Freeway Webster, TX

4.0 8
Hi! Sign in to let us know how Brock's Car Care was?
Write a Review
.

Consumer Beware! This is the last place I would recommend for one to take their car to be serviced. The quality of the work is below par and the customer service is poor. Dennis the service writer will attempt to rip you off and does not know how to treat customers. As consumers we have options and I would suggest that Brock s not be yours when selecting car service!

1
★☆☆☆☆

Consumer Beware! This is the last place I would recommend for one to take their car to be serviced. The quality of the work is below par and the customer service is poor. Dennis the service writer will attempt to rip you off and does not know how to treat customers. As consumers we have options and I would suggest that Brock s not be yours when selecting car service!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PROFESSIONAL QUALITY SERVICE AND REASONABLE PRICES! I brought my 2002 Tahoe in 30 minutes before closing and the mechanic was very profesional and patient, he even test drove my Tahoe and diagnosed the problem right then. The gentleman behind the counter went ahead and ordered the replacement part. The next day everything happened like BROCK'S said it would. They called us and my wife took the Tahoe in to be repaired. BROCK'S was even nice enough to give her a ride home rather than making her wait at the shop. The mechanic got right on the repair and later that afternoon my wife got a call that the Tahoe was ready. No delays and no excuses. BROCK'S sent a car to pick up my wife at home. The bill was very reasonable. No hidden fees We are on a limited income and the bill was affordable. BROCK'S did not try to sell us a tire alignment or anything else we didn't ask for. I would recommend this auto shop over the others in the area. No, I'm not a relative of Mr. Brock and this is not a planted review. My review is sincere and honest! Would I go back to BROCK'S, you better believe it and without hesitation! Check the competition, but go with a winner...BROCK'S Auto Car Care Center. My wife even said that BROCK'S is female customer friendly!

5
★★★★★

PROFESSIONAL QUALITY SERVICE AND REASONABLE PRICES! I brought my 2002 Tahoe in 30 minutes before closing and the mechanic was very profesional and patient, he even test drove my Tahoe and diagnosed the problem right then. The gentleman behind the counter went ahead and ordered the replacement part. The next day everything happened like BROCK'S said it would. They called us and my wife took the Tahoe in to be repaired. BROCK'S was even nice enough to give her a ride home rather than making her wait at the shop. The mechanic got right on the repair and later that afternoon my wife got a call that the Tahoe was ready. No delays and no excuses. BROCK'S sent a car to pick up my wife at home. The bill was very reasonable. No hidden fees We are on a limited income and the bill was affordable. BROCK'S did not try to sell us a tire alignment or anything else we didn't ask for. I would recommend this auto shop over the others in the area. No, I'm not a relative of Mr. Brock and this is not a planted review. My review is sincere and honest! Would I go back to BROCK'S, you better believe it and without hesitation! Check the competition, but go with a winner...BROCK'S Auto Car Care Center. My wife even said that BROCK'S is female customer friendly!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had never been to Brocks until today and we went only because where we were suppose to get the brakes and things done (Kwik Car, would not recommend) told us that they couldn't do it even though they told us to come back the previous day. I was very impressed with Brocks. What we had done to the car was only 385 and I was expecting way more for what we needed done. They also gave us a ride home and picked us up when the car was done. It took about 4 hours to finish everything, but the wait time was worth it. We plan on going to Brocks from now on for our car needs. Thanks Brocks!

5
★★★★★

We had never been to Brocks until today and we went only because where we were suppose to get the brakes and things done (Kwik Car, would not recommend) told us that they couldn't do it even though they told us to come back the previous day. I was very impressed with Brocks. What we had done to the car was only 385 and I was expecting way more for what we needed done. They also gave us a ride home and picked us up when the car was done. It took about 4 hours to finish everything, but the wait time was worth it. We plan on going to Brocks from now on for our car needs. Thanks Brocks!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our family has been using Brock's Car Care for 17 years. We can trust them to keep our families cars well maintained and safe on the highway. Every time we have a new driver/car we take them over to introduce them to Brocks so they know where to go for regular maintenance and who to call if they have a car problem. Thanks Brock's for years of good service, fair prices and timely work.

5
★★★★★

Our family has been using Brock's Car Care for 17 years. We can trust them to keep our families cars well maintained and safe on the highway. Every time we have a new driver/car we take them over to introduce them to Brocks so they know where to go for regular maintenance and who to call if they have a car problem. Thanks Brock's for years of good service, fair prices and timely work.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to Brocks cause I knew where it was, little did I know I would quit going to any other car care place because they are friendly, honest, and reasonably priced. When I took my husband's car and we were all done and getting back in it, they stopped us said his tail light was out and then changed it and waved goodbye, I was in shock and have never been anywhere else since!

4
★★★★☆

I went to Brocks cause I knew where it was, little did I know I would quit going to any other car care place because they are friendly, honest, and reasonably priced. When I took my husband's car and we were all done and getting back in it, they stopped us said his tail light was out and then changed it and waved goodbye, I was in shock and have never been anywhere else since!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have used Brock's many times over the years. Originally, I picked them because they were close to where I lived at the time.

I have continued to patronize them, however, because they are thorough and meticulous.

They are not cheapest garage in the area, nor the fastest, but everything they have ever fixed for me stayed fixed.

I can also recall one particular instance where they quoted my wife an estimate of over $300.00 to effect some repairs. Once they took a good look, they called her back. A cheap, inexpensive piece had broken and all was fixed for less than $30.00 (including labor!)

They may not be fast and cheap, but they are thorough and honest.

4
★★★★☆

I have used Brock's many times over the years. Originally, I picked them because they were close to where I lived at the time.

I have continued to patronize them, however, because they are thorough and meticulous.

They are not cheapest garage in the area, nor the fastest, but everything they have ever fixed for me stayed fixed.

I can also recall one particular instance where they quoted my wife an estimate of over $300.00 to effect some repairs. Once they took a good look, they called her back. A cheap, inexpensive piece had broken and all was fixed for less than $30.00 (including labor!)

They may not be fast and cheap, but they are thorough and honest.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recommended Brock's to my mom recently and really ended up regretting it. My mom brought her car in around noon and was told everything would be finished by 4. (She brought it in for an oil change and A/C work).
They finally called her at 530 to tell her the oil was changed, but they needed to run diagnostics to see what was causing the A/C problem.
Her car sat at Brocks for over FIVE hours and all they did was the oil change.
We didn't have a problem leaving the car there that long, but we should have been told right away that they could only do the oil.
If only the oil was going to be done, we could've taken it to Walmart and been finished in 30 minutes.
I used to like Brock's, but I'm definitely disappointed in their lack of communication.

PROS: None
CONS: No communication, Can't get the job done in the time THEY give

3
★★★☆☆

I recommended Brock's to my mom recently and really ended up regretting it. My mom brought her car in around noon and was told everything would be finished by 4. (She brought it in for an oil change and A/C work).
They finally called her at 530 to tell her the oil was changed, but they needed to run diagnostics to see what was causing the A/C problem.
Her car sat at Brocks for over FIVE hours and all they did was the oil change.
We didn't have a problem leaving the car there that long, but we should have been told right away that they could only do the oil.
If only the oil was going to be done, we could've taken it to Walmart and been finished in 30 minutes.
I used to like Brock's, but I'm definitely disappointed in their lack of communication.

PROS: None
CONS: No communication, Can't get the job done in the time THEY give

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The guy's over at Brock's may not have the best price available but the service is absolutely wonderful! As a woman it is often uncomfortable to deal with mechanics and the general you-know-nothing attitude directed at women...here you will not be treated that way. They explain exactly what they need to do, why they need to do it AND they actually make sure that you are comfortable with everything they are doing. They even offer a Ladies' Special day! I highly recommend this great group of gentlemen...it's customer service at it's finest!

PROS: you'll always know exactly what is being done & why, great staff!
CONS: prices are a little high

5
★★★★★

The guy's over at Brock's may not have the best price available but the service is absolutely wonderful! As a woman it is often uncomfortable to deal with mechanics and the general you-know-nothing attitude directed at women...here you will not be treated that way. They explain exactly what they need to do, why they need to do it AND they actually make sure that you are comfortable with everything they are doing. They even offer a Ladies' Special day! I highly recommend this great group of gentlemen...it's customer service at it's finest!

PROS: you'll always know exactly what is being done & why, great staff!
CONS: prices are a little high

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Brock's Car Care, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review