Urban Thread

★★★★☆

About Urban Thread

Categories
  • Women's Clothing Stores
  • Second Hand Goods
  • Used Clothing

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125 NW 23rd Ave Ste 5 Gainesville, AL

3.5625 16
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I LOVE this store, the clothes are so cute, and the prices are GREAT.
Me and my friends like to walk over after school, When we walk in we're always greeted, and when we need help, or a dressing room they have always been very nice and helpful. so Im not sure what all the fuss about bad customer service.
(:

5
★★★★★

I LOVE this store, the clothes are so cute, and the prices are GREAT.
Me and my friends like to walk over after school, When we walk in we're always greeted, and when we need help, or a dressing room they have always been very nice and helpful. so Im not sure what all the fuss about bad customer service.
(:

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I've been there once but plan on going again as I saw an outfit in the window that I like. When it comes to customer service Tallahassee in general sucks..Get used to rudeness regardless on economy noone cares anymore about people. My advice? Get what you want or need and get out, this applies to any store in Tallahassee btw not just Urban Thread.

3
★★★☆☆

I've been there once but plan on going again as I saw an outfit in the window that I like. When it comes to customer service Tallahassee in general sucks..Get used to rudeness regardless on economy noone cares anymore about people. My advice? Get what you want or need and get out, this applies to any store in Tallahassee btw not just Urban Thread.

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Love everything in the store. HATE the customer service. All the girls are horribly rude. Even in London stores we don't have spoiled little girls being so rude to their clientele. Too bad I won't be back again I'll take my good money else where.

2
★★☆☆☆

Love everything in the store. HATE the customer service. All the girls are horribly rude. Even in London stores we don't have spoiled little girls being so rude to their clientele. Too bad I won't be back again I'll take my good money else where.

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I'm pretty sure all the good ratings below are from employees/owner's friends. Everytime I have come into this store, it's always the same deal. Snobby girls reading magazines and gossiping while COMPLETELY ignoring customers.

They are too busy socializing to even consider doing their job. It's a shame because the merchendise is great. They should really work on their customer service skills though -the employees make you feel so unwelcome.

The other day when I was in there - this tall brunette was having the most inappropriate conversation on her phone while there were customers in the store. So rude!

2
★★☆☆☆

I'm pretty sure all the good ratings below are from employees/owner's friends. Everytime I have come into this store, it's always the same deal. Snobby girls reading magazines and gossiping while COMPLETELY ignoring customers.

They are too busy socializing to even consider doing their job. It's a shame because the merchendise is great. They should really work on their customer service skills though -the employees make you feel so unwelcome.

The other day when I was in there - this tall brunette was having the most inappropriate conversation on her phone while there were customers in the store. So rude!

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.

I have always found the staff here friendly and helpful. Great brands at fantastic prices - most free people clothes at $38. Anthropologie items are very discounted. When you get J Crew and Free People items at $38, of course you wouldn't get a refund - what more do you want? And, their policy is posted right as you come in. And no one deserves to be called "idiot" or "stupid people" - it only shows your ignorance. Have gone here for years and it's Gainesville's best secret!

5
★★★★★

I have always found the staff here friendly and helpful. Great brands at fantastic prices - most free people clothes at $38. Anthropologie items are very discounted. When you get J Crew and Free People items at $38, of course you wouldn't get a refund - what more do you want? And, their policy is posted right as you come in. And no one deserves to be called "idiot" or "stupid people" - it only shows your ignorance. Have gone here for years and it's Gainesville's best secret!

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.

Reading from previous posts, I don't understand how someone could be so wrong. Urban Thread is an absolute delight to the Gainesville area, providing rather expensive name brands for a low price. Yes, the bathroom is not allowed to customers, but a regular customer would know that she would not be able to take her 3 year old son in to use the bathroom. Why make a such a fuss? I couldn't believe the Anthropologie rugs were so inexpensive, sounds like she got a good deal down there. The girls are always more than helpful and keep me in check with the latest trends. Keep it Up, Urban Thread--no worries she will be back.

5
★★★★★

Reading from previous posts, I don't understand how someone could be so wrong. Urban Thread is an absolute delight to the Gainesville area, providing rather expensive name brands for a low price. Yes, the bathroom is not allowed to customers, but a regular customer would know that she would not be able to take her 3 year old son in to use the bathroom. Why make a such a fuss? I couldn't believe the Anthropologie rugs were so inexpensive, sounds like she got a good deal down there. The girls are always more than helpful and keep me in check with the latest trends. Keep it Up, Urban Thread--no worries she will be back.

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.

Amazing!! I had great customer service and the girls really knew the items in the store. At first the store seemed small and I wasn't sure if I'd find anything, but the girls explained how organized everything is and it was easy from there. I will certainly be returning. Glad to hear they are expanding.

5
★★★★★

Amazing!! I had great customer service and the girls really knew the items in the store. At first the store seemed small and I wasn't sure if I'd find anything, but the girls explained how organized everything is and it was easy from there. I will certainly be returning. Glad to hear they are expanding.

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This is the best store in Gainesville, I found a Free People dress that it was only $48 dollars, and the original prize was $300 dollars on-line, I love the store and the customer service.

4
★★★★☆

This is the best store in Gainesville, I found a Free People dress that it was only $48 dollars, and the original prize was $300 dollars on-line, I love the store and the customer service.

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A few months back my husband and I along with our two kids went and purchased a $350 rug and received good customer service from a male employee. We returned today prepared to purchase about $400 in bedding and towels. The girl working however was less than helpful, some of the items had obvious flaws and she was not willing to negotiate at all on them, she acted as if we were a nuisance even though we were the only shoppers in the store. I was still prepared to buy the items but we left when she refused to allow my three year old son to use the restroom. Some items in the store are nice and a good deal but not when they are damaged and you have to endure snobby idiot employees. When I returned after putting my kids and husband in the car to politely tell her that her customer service lost her a good sale she apologized but made to attempt to rectify the matter. We will not be returning. It's nice to hear that a business can operate well without needing to make sales in this economy.

2
★★☆☆☆

A few months back my husband and I along with our two kids went and purchased a $350 rug and received good customer service from a male employee. We returned today prepared to purchase about $400 in bedding and towels. The girl working however was less than helpful, some of the items had obvious flaws and she was not willing to negotiate at all on them, she acted as if we were a nuisance even though we were the only shoppers in the store. I was still prepared to buy the items but we left when she refused to allow my three year old son to use the restroom. Some items in the store are nice and a good deal but not when they are damaged and you have to endure snobby idiot employees. When I returned after putting my kids and husband in the car to politely tell her that her customer service lost her a good sale she apologized but made to attempt to rectify the matter. We will not be returning. It's nice to hear that a business can operate well without needing to make sales in this economy.

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1 out of 2 people found this review helpful.

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Urban Thread has some cute items, however the staff needs a hard lesson in customer service. I went in right after I got off work, about 20 minutes before they were going to close. I found a bunch of cute tops I liked and was trying them on when, just as soon as they store announced that they had closed, one of the associates knocked on my fitting room door and told me I needed to get out. I asked if I could finish trying on my clothes and she said no, despite the fact that I had $125 worth of merchandise I planned on purchasing. When I walked out, the stupid girl had already reracked some of the items I intended to purchase. I used to work in fine jewelry store, which has much greater liability than a clothing retail store, and after close we would lock the door, but the customers that had come to shop before close were allowed to finish their shopping because they had in fact got there before close and we valued them as a customer. Take a hint, ladies... Also, they don't have a return or exchange policy which is really unfortunate. Nice in theory, but I have no intention of going back.

2
★★☆☆☆

Urban Thread has some cute items, however the staff needs a hard lesson in customer service. I went in right after I got off work, about 20 minutes before they were going to close. I found a bunch of cute tops I liked and was trying them on when, just as soon as they store announced that they had closed, one of the associates knocked on my fitting room door and told me I needed to get out. I asked if I could finish trying on my clothes and she said no, despite the fact that I had $125 worth of merchandise I planned on purchasing. When I walked out, the stupid girl had already reracked some of the items I intended to purchase. I used to work in fine jewelry store, which has much greater liability than a clothing retail store, and after close we would lock the door, but the customers that had come to shop before close were allowed to finish their shopping because they had in fact got there before close and we valued them as a customer. Take a hint, ladies... Also, they don't have a return or exchange policy which is really unfortunate. Nice in theory, but I have no intention of going back.

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1 out of 1 people found this review helpful.

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So I went there and found this awesome bag that I fell in love with..so I shopped around a bit more and one of the girls who works there asked me if I would like to put the bag up by the counter so I could browse around more. I said OK and browsed for about 15 minutes more and when I went to the counter to check out the bag was gone! These stupid stupid girls just let the bag get mistakenly rang up with some other person's clothes. What idiots...

2
★★☆☆☆

So I went there and found this awesome bag that I fell in love with..so I shopped around a bit more and one of the girls who works there asked me if I would like to put the bag up by the counter so I could browse around more. I said OK and browsed for about 15 minutes more and when I went to the counter to check out the bag was gone! These stupid stupid girls just let the bag get mistakenly rang up with some other person's clothes. What idiots...

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1 out of 1 people found this review helpful.

.

No wonder the one in Tallahassee closed, nobody who works here could care less if you live or die. They all stand around chewing gum and reading magazines. Just give them your money and be on your way, and god forbid you ask for a fitting room... its like youre annoying them by even being there.

oh and make sure you are 100% sure you like it before you buy it, because they wont even let their best customers make a return or exchange.

id rather pay full prices at jcrew than go back here. yuck.

4
★★★★☆

No wonder the one in Tallahassee closed, nobody who works here could care less if you live or die. They all stand around chewing gum and reading magazines. Just give them your money and be on your way, and god forbid you ask for a fitting room... its like youre annoying them by even being there.

oh and make sure you are 100% sure you like it before you buy it, because they wont even let their best customers make a return or exchange.

id rather pay full prices at jcrew than go back here. yuck.

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1 out of 1 people found this review helpful.

.

Talk about apathy, these people don't give a lick about customers. This store would be okay, but the customer service is really terrible. The owner hires clueless girls who don't know anything about service or even know what the heck they're selling, and the owner herself is very rude. Also, be sure to be 100% sure about a purchase - she won't take a return or even exchange an item for store credit. I didn't know this when I bought the item (I didn't even get a receipt from them). I bought a piece of furniture there and got it home to find it didn't work with my decor. I called back very shortly thereafter and she wouldn't even let me have store credit. I was told I should have read the sign and that she didn't take back "anything from anyone".

2
★★☆☆☆

Talk about apathy, these people don't give a lick about customers. This store would be okay, but the customer service is really terrible. The owner hires clueless girls who don't know anything about service or even know what the heck they're selling, and the owner herself is very rude. Also, be sure to be 100% sure about a purchase - she won't take a return or even exchange an item for store credit. I didn't know this when I bought the item (I didn't even get a receipt from them). I bought a piece of furniture there and got it home to find it didn't work with my decor. I called back very shortly thereafter and she wouldn't even let me have store credit. I was told I should have read the sign and that she didn't take back "anything from anyone".

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3 out of 3 people found this review helpful.

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They do not have Banana Republic or Ann Taylor- They only carry Anthropologie and J.Crew clothes and shoes. The prices are wonderful and I can always find many things that I must have- this store is Gainesville's little treat! I love being able to find good quality clothes without traveling to Orlando to go to Jcrew or Anthropologie. I don't want people to find out about it, because I want all the clothes!

5
★★★★★

They do not have Banana Republic or Ann Taylor- They only carry Anthropologie and J.Crew clothes and shoes. The prices are wonderful and I can always find many things that I must have- this store is Gainesville's little treat! I love being able to find good quality clothes without traveling to Orlando to go to Jcrew or Anthropologie. I don't want people to find out about it, because I want all the clothes!

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0 out of 3 people found this review helpful.

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the clothes are actually NOT used. they are catalog returns to jcrew and excess inventory from anthropologie. really great stuff, shoes, shirts, dresses, suits. great prices!!

5
★★★★★

the clothes are actually NOT used. they are catalog returns to jcrew and excess inventory from anthropologie. really great stuff, shoes, shirts, dresses, suits. great prices!!

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0 out of 3 people found this review helpful.

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Second hand clothes from brands like J Crew, Ann Taylor and Banana Republic. Excellent selection of pants (10-20 dollars), and tops (5-15 dollars). They also carry shoes and some accesories. The staff is very nice, and will let you browse as much as you want.

4
★★★★☆

Second hand clothes from brands like J Crew, Ann Taylor and Banana Republic. Excellent selection of pants (10-20 dollars), and tops (5-15 dollars). They also carry shoes and some accesories. The staff is very nice, and will let you browse as much as you want.

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0 out of 3 people found this review helpful.

 

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