City Furniture and Mattress

★★☆☆☆

About City Furniture and Mattress

Categories
  • Furniture Stores
  • Beds
Details
  • Mattress Stores

Home & Garden

Home & Garden
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house 2 home

249 North Stephanie st Henderson, NV

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Mattress Nightmare! I bought a top of the line mattress and it has been the worst nightmare ever. It smells very bad. Smells like mold. I beleive it is a health hazard. City Furniture has come to my house twice to exchange it but every time they come the new mattress smells as well. They won't take the mattress back unless I take a new one. Why would anyone want their mattress when it smells so bad. I was TOLD that I have to go and reselect and than they will take it back. In the meantime I have a real nasty smelling mattress in my house. Once they have your money they don't have good customer service anymore.

1
★☆☆☆☆

Mattress Nightmare! I bought a top of the line mattress and it has been the worst nightmare ever. It smells very bad. Smells like mold. I beleive it is a health hazard. City Furniture has come to my house twice to exchange it but every time they come the new mattress smells as well. They won't take the mattress back unless I take a new one. Why would anyone want their mattress when it smells so bad. I was TOLD that I have to go and reselect and than they will take it back. In the meantime I have a real nasty smelling mattress in my house. Once they have your money they don't have good customer service anymore.

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When i purchased furniture from city furniture 4 months ago I had an amazing experiance with them! The salesman Sam was more helpful that I could have ever imagined! He gave me a great price on a dinning room and living room set and seemed to be extreemly knowledgable about the furniture he also saw to it that it was deliverd the next day. I was so please with the experiance I had there that a few days ago I went back to purchase a new bedroom set for myself and my son when I walked in the door something just seemed different. No one was willing or seemed capable of helping me. The simple questions that I had were ignored and when I finally asked if I could speak with sam I was told he no longer worked there and no one seemed to know where he was. It was apparent that Sam was the only reason that that store had been a success and now that Sam is gone everything seems to be going down the drain. Yesterday I was out looking for a furniture store to purchase the bedroom set I was still looking for and I came across a store called THE FURNITURE GALLERY on stephanie and american pacific just north of the 215 off stephanie and to my suprise i found were Sam the wonderful helpful salesman that I had originally spoken to at city was now at. It turns out he opened up his own store The furniture Gallery. I ended up purchasing my bedroom set and my sons with Sam and I recieved the exceptional service that I had recieved once before with the same great low prices! City Furniture was THE SINGLE WORST furniture store I have ever been in after sam left. If you want a great selection with friendly service an amazing price FORGET ABOUT city furniture you wont find it there! Instead go to THE FURNITURE GALLERY and see Sam!

1
★☆☆☆☆

When i purchased furniture from city furniture 4 months ago I had an amazing experiance with them! The salesman Sam was more helpful that I could have ever imagined! He gave me a great price on a dinning room and living room set and seemed to be extreemly knowledgable about the furniture he also saw to it that it was deliverd the next day. I was so please with the experiance I had there that a few days ago I went back to purchase a new bedroom set for myself and my son when I walked in the door something just seemed different. No one was willing or seemed capable of helping me. The simple questions that I had were ignored and when I finally asked if I could speak with sam I was told he no longer worked there and no one seemed to know where he was. It was apparent that Sam was the only reason that that store had been a success and now that Sam is gone everything seems to be going down the drain. Yesterday I was out looking for a furniture store to purchase the bedroom set I was still looking for and I came across a store called THE FURNITURE GALLERY on stephanie and american pacific just north of the 215 off stephanie and to my suprise i found were Sam the wonderful helpful salesman that I had originally spoken to at city was now at. It turns out he opened up his own store The furniture Gallery. I ended up purchasing my bedroom set and my sons with Sam and I recieved the exceptional service that I had recieved once before with the same great low prices! City Furniture was THE SINGLE WORST furniture store I have ever been in after sam left. If you want a great selection with friendly service an amazing price FORGET ABOUT city furniture you wont find it there! Instead go to THE FURNITURE GALLERY and see Sam!

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To even think about this business disgust me. We went in to buy a new bedroom set, the salesman said that they can have it delivered the next day, Not the case. We waited a week for the set after it arrived there was one item missing. So we called to let them know. We got blown off for weeks finally when I got a chance to speak to someone and they said they no longer work with that manufacturer but they can order it, it will take 3 months. I waited 3 months still no word so I went there and the lady I was working with was fired and no one was aware of the situation. So again they said they will order it, waited for 3 weeks no word, went up there to find out he was fired too and no one was aware of the situation. Then I talked to the new lady that was there she told me it was my fault I should of had this taken care of before 60 days. She was plan right rude to me and refuse to assist even though we already paid for this item. I have tried talking to several people there and was blown off repeatedly and the manager is never in. Finally we had filed a complaint with the BBB, City Furniture said they will refund the cost for that item, but it has been 7months and still nothing and I have to give up because I am just to disgusted.
Please beware of this company they will yell at you, belittle you, and blow you off too.

1
★☆☆☆☆

To even think about this business disgust me. We went in to buy a new bedroom set, the salesman said that they can have it delivered the next day, Not the case. We waited a week for the set after it arrived there was one item missing. So we called to let them know. We got blown off for weeks finally when I got a chance to speak to someone and they said they no longer work with that manufacturer but they can order it, it will take 3 months. I waited 3 months still no word so I went there and the lady I was working with was fired and no one was aware of the situation. So again they said they will order it, waited for 3 weeks no word, went up there to find out he was fired too and no one was aware of the situation. Then I talked to the new lady that was there she told me it was my fault I should of had this taken care of before 60 days. She was plan right rude to me and refuse to assist even though we already paid for this item. I have tried talking to several people there and was blown off repeatedly and the manager is never in. Finally we had filed a complaint with the BBB, City Furniture said they will refund the cost for that item, but it has been 7months and still nothing and I have to give up because I am just to disgusted.
Please beware of this company they will yell at you, belittle you, and blow you off too.

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The selection is amazing and the service is great, even purchasing is a snap. That is where the good review ends. Purchased full bedroom set around thanksgiving to be delivered to newly purchased home on January 5. Called on Jan. 4 to find out the delivery time. Turns out what was in stock when we purchased was now out of stock and no one had ordered a replacement. They sold our set that was supposedly held on site. No excuses, discount's or remedy offered. They had six weeks to get this together. Poor organizational skills. Sell, Sell, Sell, customer service after the purchase? ZERO. There solution was to order a new set , so we sleep on the floor until the new set arrives, still not here mid way through January.

1
★☆☆☆☆

The selection is amazing and the service is great, even purchasing is a snap. That is where the good review ends. Purchased full bedroom set around thanksgiving to be delivered to newly purchased home on January 5. Called on Jan. 4 to find out the delivery time. Turns out what was in stock when we purchased was now out of stock and no one had ordered a replacement. They sold our set that was supposedly held on site. No excuses, discount's or remedy offered. They had six weeks to get this together. Poor organizational skills. Sell, Sell, Sell, customer service after the purchase? ZERO. There solution was to order a new set , so we sleep on the floor until the new set arrives, still not here mid way through January.

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City Furniture has an amazing selection of furniture. When I walked in I was greated with a smile! Everyone there was extreamly friendly and the salesmen that I worked with, Sam, was VERY knowlegable about the furniture and even helped me pick out the colors that would match my living room! They didnt have the color I wanted on the showroom so he custom ordered me my sectional! It came in 3 days! Not to mention, he gave me an amazing price! I had went to what felt like 100's of stores before coming here and NO ONE had the selection, service, and super low prices as city furniture did. I HIGHLY RECOMMEND YOU GO THERE! Ask for Sam!

5
★★★★★

City Furniture has an amazing selection of furniture. When I walked in I was greated with a smile! Everyone there was extreamly friendly and the salesmen that I worked with, Sam, was VERY knowlegable about the furniture and even helped me pick out the colors that would match my living room! They didnt have the color I wanted on the showroom so he custom ordered me my sectional! It came in 3 days! Not to mention, he gave me an amazing price! I had went to what felt like 100's of stores before coming here and NO ONE had the selection, service, and super low prices as city furniture did. I HIGHLY RECOMMEND YOU GO THERE! Ask for Sam!

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Nice Selection, when you have paid, thats when the good service ends. Talk to 4 people you'll get 4 different stories. Nine weeks all our furniture arrived. We are still waiting on the promised discount for all the trouble ..do we really think it will come ?...lol...save yourself some trouble and find another furniture store with a good selection and better customer service.

PROS: good selection
CONS: poor customer service after purchase is made

1
★☆☆☆☆

Nice Selection, when you have paid, thats when the good service ends. Talk to 4 people you'll get 4 different stories. Nine weeks all our furniture arrived. We are still waiting on the promised discount for all the trouble ..do we really think it will come ?...lol...save yourself some trouble and find another furniture store with a good selection and better customer service.

PROS: good selection
CONS: poor customer service after purchase is made

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Shopping at City Furniture was very nice. I was able to shop at my own pace without a salesman breathing down my neck, but when I did have a question they were never far way and were very helpful. With the helpful salesmen I was able to find just what I wanted. After I found what I wanted to buy, we went to the main counter where the employees were just as helpful in making sure that my order was made correctly. When my delivery came the next day as promised. All of the pieces I bought were there. The only problem there was, one of the chairs had a deep scratch on it.(it was clear it was damaged on the manufactures end because it came in a box with no marks of damage on it) City Furniture replaced it the sameday ! I am very happy with my new furniture and I know the next time I need more furniture I will surely be getting it from City Furniture. I would and have recommended City Furniture for your furniture needs.

PROS: Supersized selection, Friendly and helpful staff. Great Prices.
CONS: Not enough kids furniture

5
★★★★★

Shopping at City Furniture was very nice. I was able to shop at my own pace without a salesman breathing down my neck, but when I did have a question they were never far way and were very helpful. With the helpful salesmen I was able to find just what I wanted. After I found what I wanted to buy, we went to the main counter where the employees were just as helpful in making sure that my order was made correctly. When my delivery came the next day as promised. All of the pieces I bought were there. The only problem there was, one of the chairs had a deep scratch on it.(it was clear it was damaged on the manufactures end because it came in a box with no marks of damage on it) City Furniture replaced it the sameday ! I am very happy with my new furniture and I know the next time I need more furniture I will surely be getting it from City Furniture. I would and have recommended City Furniture for your furniture needs.

PROS: Supersized selection, Friendly and helpful staff. Great Prices.
CONS: Not enough kids furniture

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I walking in the store and was impressed with their selection of furniture. So I bought a futon from them. When I bought it the mattress and frame was in stock and I could chose what day I wanted to pick it up. When I went to pick it up the mattress wasn't available. Yes they gave me free delivery on the frame but was supposed to deliver it on friday and never showed up. They finally delivered it on monday and the mattress won't be in until the following wednesday. If they say that something is in stock, they need to keep it in stock for the person that bought it.

PROS: good selection
CONS: very unorganized

2
★★☆☆☆

I walking in the store and was impressed with their selection of furniture. So I bought a futon from them. When I bought it the mattress and frame was in stock and I could chose what day I wanted to pick it up. When I went to pick it up the mattress wasn't available. Yes they gave me free delivery on the frame but was supposed to deliver it on friday and never showed up. They finally delivered it on monday and the mattress won't be in until the following wednesday. If they say that something is in stock, they need to keep it in stock for the person that bought it.

PROS: good selection
CONS: very unorganized

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