Dunphy's Extermapest Inc

★★★★☆
  • 68718 Perez Rd

    Cathedral City, CA 92234

    Map & Directions
  • 760-321-7378

About Dunphy's Extermapest Inc

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Home & Garden

Home & Garden
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4.0 3
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6 /14 /13
Just had a treatment for gophers by Andrew. I was shocked to see that he was not using the traditional delivery system tool to get the poison down into the gopher runs. I spoke to him about it. He asked if I had dogs. He continued to use a 5-6 inch scoop handle to dig the top of the mound and put poison there. Then he mixed it in with the dirt. I called the company right away to complain before he even left the property. These people are suppose to be experts and this one bragged to me about being an "Expert professional". My faith in this company has entirely crashed. Thankfully the secretary who felt I was trying to weasel out of paying, (because I had a similar complaint last time I used them but was totally satisfied when the supervisor came out and made things right. That kind of customer service afford's them a good review.) But now, I'm considered a trouble maker. They don't even have record of my first of three treatments that I was totally satisfied with. She only says that I had two treatments and was dissatisfied with both. She eventually said she would send out the supervisor next week. More to come... For their sakes I hope the poison gets below ground and I can feel good again.

1
★☆☆☆☆

6 /14 /13
Just had a treatment for gophers by Andrew. I was shocked to see that he was not using the traditional delivery system tool to get the poison down into the gopher runs. I spoke to him about it. He asked if I had dogs. He continued to use a 5-6 inch scoop handle to dig the top of the mound and put poison there. Then he mixed it in with the dirt. I called the company right away to complain before he even left the property. These people are suppose to be experts and this one bragged to me about being an "Expert professional". My faith in this company has entirely crashed. Thankfully the secretary who felt I was trying to weasel out of paying, (because I had a similar complaint last time I used them but was totally satisfied when the supervisor came out and made things right. That kind of customer service afford's them a good review.) But now, I'm considered a trouble maker. They don't even have record of my first of three treatments that I was totally satisfied with. She only says that I had two treatments and was dissatisfied with both. She eventually said she would send out the supervisor next week. More to come... For their sakes I hope the poison gets below ground and I can feel good again.

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This company seemed very disorganized from the beginning. I called to schedule and appointment and was stood up twice! It took three appointments to get the service accomplished.

The work was guaranteed for 90 days and pests reappeared

3
★★★★★

This company seemed very disorganized from the beginning. I called to schedule and appointment and was stood up twice! It took three appointments to get the service accomplished.

The work was guaranteed for 90 days and pests reappeared

.

I was very impressed with the customer service of this company. We paid a monthly fee and that included unlimited service. So some months they would be out 3 or 4 times.

5
★★★★★

I was very impressed with the customer service of this company. We paid a monthly fee and that included unlimited service. So some months they would be out 3 or 4 times.

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