Charlotte's Weddings & More

★★★★☆
  • 8925 SW Beaverton Hillsdale Hwy

    Portland, OR 97225

    Map & Directions
  • 503-297-9622

About Charlotte's Weddings & More

Hours
Mon-Tue 11am-8pm, Thu-Fri 11am-8pm, Sat 9:30am-5:30pm
Reservations
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3.7625 80
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I was a bit anxious about shopping for my wedding gown. I'm not young, I'm not skinny, and I was operating on a limited budget - all things that create snooty disdain in bridal consultants.

From the moment my friend and I arrived, it was

3
★★★★★

I was a bit anxious about shopping for my wedding gown. I'm not young, I'm not skinny, and I was operating on a limited budget - all things that create snooty disdain in bridal consultants.

From the moment my friend and I arrived, it was

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As the bride, I purchased my dress along with all of my bridesmaids and attendants dresses (11 total) and the pocket squares and ties for our groomsmen at Charlotte's. The consultant ordered my dress in the wrong size and when it arrived

3
★★★★★

As the bride, I purchased my dress along with all of my bridesmaids and attendants dresses (11 total) and the pocket squares and ties for our groomsmen at Charlotte's. The consultant ordered my dress in the wrong size and when it arrived

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Went shopping to Dunedin to cute little shops like Darling Memories,Amanda Austin and Rose Garden. Everyone in these shope were nice and welcoming. I wanted to end my shopping experience with a nice cup of Java. \r
Whe I walked to

3
★★★★★

Went shopping to Dunedin to cute little shops like Darling Memories,Amanda Austin and Rose Garden. Everyone in these shope were nice and welcoming. I wanted to end my shopping experience with a nice cup of Java. \r
Whe I walked to

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My experience at Charlottes exceeded all expectations. Charlottes was the first place I went to start my dress shopping. I hadnt had much time to look online, so I went into my first appointment with no particular style in mind. From

3
★★★★★

My experience at Charlottes exceeded all expectations. Charlottes was the first place I went to start my dress shopping. I hadnt had much time to look online, so I went into my first appointment with no particular style in mind. From

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I recently purchased a wedding gown from Charlotte's Weddings. I came slightly unprepared, with very few "must-haves" and one picture as a starting point. Corinne was the consultant who brought in a couple different dresses for me to try on, and as I narrowed it down, brought in a few more, and so on. Toward the end she had picked a couple of dresses I wouldn't have picked out myself, but one of which ended up being the perfect dress. Because she listened to what I liked and didn't like about each, she was able to sort through to find what turned out to be the perfect fit for me. I had a very pleasant experience, and highly recommend the company. I agree with some of the past reviews: be kind. The consultant is there to help; if you communicate your needs, and express your concerns, they'll be able to help you find what you are looking for. The pricepoint is very reasonable considering the customer service and the quality.

5
★★★★★

I recently purchased a wedding gown from Charlotte's Weddings. I came slightly unprepared, with very few "must-haves" and one picture as a starting point. Corinne was the consultant who brought in a couple different dresses for me to try on, and as I narrowed it down, brought in a few more, and so on. Toward the end she had picked a couple of dresses I wouldn't have picked out myself, but one of which ended up being the perfect dress. Because she listened to what I liked and didn't like about each, she was able to sort through to find what turned out to be the perfect fit for me. I had a very pleasant experience, and highly recommend the company. I agree with some of the past reviews: be kind. The consultant is there to help; if you communicate your needs, and express your concerns, they'll be able to help you find what you are looking for. The pricepoint is very reasonable considering the customer service and the quality.

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Experience at Charlottes: Fantastic Calming Wonderful\r
\r
After our wedding, I sent Charlottes a little thank you note of appreciation. My whole experience at the store was nearly perfect. My mother and I had been all over

3
★★★★★

Experience at Charlottes: Fantastic Calming Wonderful\r
\r
After our wedding, I sent Charlottes a little thank you note of appreciation. My whole experience at the store was nearly perfect. My mother and I had been all over

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I started my wedding dress shopping at Charlottes. I went there first because a friend had mentioned her great experience with them. My appointment was with Suzanne who was fantastic! I felt like she adapted her consulting style to me and my group and my needs. I brought my mom, my mother in law and my sister to the appointment. We were put in a very nice private room together which was fun. I showed Suzanne a few pictures of dresses I liked and I told her my budget. She pulled several gowns and we were a well oiled machine. Suzanne was very quick which I appreciated. I was in and out of gowns very fast. If it wasn't perfect, she was pulling it off of me. This allowed me to try on tons of dresses and find exactly what I was looking for. I believe she was keeping a mental list of what I liked about each dress and what I didn't like. She was so focused. She clearly knows the dress stock and how to narrow the selection based on the feedback you give her when trying on dresses. Towards the end of the appointment I had found a gown I loved. An amazing ball-gown with pockets!
My group and I went around town that weekend to a few other dress shops. The other shops couldn't hold a candle to the customer service and attention I got at Charlottes. I felt like a bride at Charlottes. At other stores in the area, they make you feel like just another customer. I felt special at Charlottes. I went back to Charlottes at the end of the weekend and tried on THE dress again. I was in love. I purchased my dress, the veil that Suzanne had put me in at the original appointment, bridesmaids dresses and flower girl dresses from Charlottes. I was so happy with all of the staff. When you call or stop in they are so warm and friendly and are genuinely excited for you. As a bride it is so much fun to have people around you that are happy and excited for you and your wedding.
I would strongly recommend booking your dress appointment with Charlottes as soon as possible.

Bonus - I was invited to a few of there special events which was very fun. One of the events was with local vendors. I was able to get a free hair and makeup trial with a local studio at the event. It really helped me gain insight into what I wanted for my wedding day look. Another bonus, they just remodeled the store and it looks fantastic.

2
★★★★★

I started my wedding dress shopping at Charlottes. I went there first because a friend had mentioned her great experience with them. My appointment was with Suzanne who was fantastic! I felt like she adapted her consulting style to me and my group and my needs. I brought my mom, my mother in law and my sister to the appointment. We were put in a very nice private room together which was fun. I showed Suzanne a few pictures of dresses I liked and I told her my budget. She pulled several gowns and we were a well oiled machine. Suzanne was very quick which I appreciated. I was in and out of gowns very fast. If it wasn't perfect, she was pulling it off of me. This allowed me to try on tons of dresses and find exactly what I was looking for. I believe she was keeping a mental list of what I liked about each dress and what I didn't like. She was so focused. She clearly knows the dress stock and how to narrow the selection based on the feedback you give her when trying on dresses. Towards the end of the appointment I had found a gown I loved. An amazing ball-gown with pockets!
My group and I went around town that weekend to a few other dress shops. The other shops couldn't hold a candle to the customer service and attention I got at Charlottes. I felt like a bride at Charlottes. At other stores in the area, they make you feel like just another customer. I felt special at Charlottes. I went back to Charlottes at the end of the weekend and tried on THE dress again. I was in love. I purchased my dress, the veil that Suzanne had put me in at the original appointment, bridesmaids dresses and flower girl dresses from Charlottes. I was so happy with all of the staff. When you call or stop in they are so warm and friendly and are genuinely excited for you. As a bride it is so much fun to have people around you that are happy and excited for you and your wedding.
I would strongly recommend booking your dress appointment with Charlottes as soon as possible.

Bonus - I was invited to a few of there special events which was very fun. One of the events was with local vendors. I was able to get a free hair and makeup trial with a local studio at the event. It really helped me gain insight into what I wanted for my wedding day look. Another bonus, they just remodeled the store and it looks fantastic.

Pros: Great people, large selection and personal attention

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While shopping for your wedding dress DON'T miss out on the experience and gorgeous inventory you'll find at Charlotte's Weddings and More!

I went to seemingly every bridal shop in Portland, Salem, and Keizer. Charlotte's was the only place that treated me like a bride.

My family and I had a private room with personal one-on-one service. My consultant matched my price point and she was so wonderful to work with.

I walked out of Charlotte's with the dress of my dreams and it didn't stop there. The customer service is exceptional beyond ordering your dress. You don't have to worry about mix ups or mistakes because their staff takes great care of each bridal party. I recieved phone calls verifying changes and status updates on everything that was happening. They took initiative so it was one less phone call I had to make.

Please don't miss out by going to large distributors that you think will give you a better price. I did that first but thank goodness I went to Charlotte's and got a quality dress with impressive service for the same price as the other places.

So call for an appointment- you won't be disappointed!

2
★★★★★

While shopping for your wedding dress DON'T miss out on the experience and gorgeous inventory you'll find at Charlotte's Weddings and More!

I went to seemingly every bridal shop in Portland, Salem, and Keizer. Charlotte's was the only place that treated me like a bride.

My family and I had a private room with personal one-on-one service. My consultant matched my price point and she was so wonderful to work with.

I walked out of Charlotte's with the dress of my dreams and it didn't stop there. The customer service is exceptional beyond ordering your dress. You don't have to worry about mix ups or mistakes because their staff takes great care of each bridal party. I recieved phone calls verifying changes and status updates on everything that was happening. They took initiative so it was one less phone call I had to make.

Please don't miss out by going to large distributors that you think will give you a better price. I did that first but thank goodness I went to Charlotte's and got a quality dress with impressive service for the same price as the other places.

So call for an appointment- you won't be disappointed!

.

My friend and I went into Charlotte's for an appointment during the sample sale. Our girl Rene took us to our private suite, asked me all kinds of questions about my preferences and brought me a gorgeous array of dresses. She even brought me a dress in a fabric I didn't think I liked to make sure we could really cross it off my list. We had a lot of fun together, she helped me feel like a princess, and I walked out the door with a dress... on my first day of looking as well! I hope to take my bridesmaids back for their dresses as well. I have every belief that they will take as good of care as my bridesmaids as they took of me. (unlike experiences I've had at the big box bridal store).

The only con was we had to take our shoes off and leave them at the front... my friend and I had a SATC moment and recalled the episode when Carrie lost her shoes at the party... thankfully that didn't happen to us, but I wasn't super excited about taking off my shoes at the front, though I probably could have taken them with me. ANd really, it was for the protection of the dresses, so it wasn't exactly a con.

LOVE THEM!!!

2
★★★★★

My friend and I went into Charlotte's for an appointment during the sample sale. Our girl Rene took us to our private suite, asked me all kinds of questions about my preferences and brought me a gorgeous array of dresses. She even brought me a dress in a fabric I didn't think I liked to make sure we could really cross it off my list. We had a lot of fun together, she helped me feel like a princess, and I walked out the door with a dress... on my first day of looking as well! I hope to take my bridesmaids back for their dresses as well. I have every belief that they will take as good of care as my bridesmaids as they took of me. (unlike experiences I've had at the big box bridal store).

The only con was we had to take our shoes off and leave them at the front... my friend and I had a SATC moment and recalled the episode when Carrie lost her shoes at the party... thankfully that didn't happen to us, but I wasn't super excited about taking off my shoes at the front, though I probably could have taken them with me. ANd really, it was for the protection of the dresses, so it wasn't exactly a con.

LOVE THEM!!!

Pros: Individual appointments

Cons: shoes off!

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There are a few things you should know about Charlotte's before you go...

Bring pictures of gowns you're interested in and keep an open mind about what style will suit you.

Make an appointment about two days ahead and ask for Suzanne. She made everyone feel very comfortable and seemed to be as excited about my wedding as I was!

Bring your own slip and strapless bra. One of the drawbacks was the icky thing with belly button sweat on it that they asked me to wear. You may politely say "No thank you" to that and wear your own.

Remain calm. Although the staff is there to help you get the dress of your dreams, they are not your maids, therapists, or magicians. Treat them as you would like to be treated. Be nice.

I did go to a few other shops in the area with a general idea of what I wanted and what I was willing to spend. Reading all of the reviews on here made me a little nervous about going to this shop, but upon our scheduled arrival, we were greeted by two members of the staff very warmly and were politely asked to remove our shoes. The carpet is soft, so don't worry. We were brought back to the big dressing room in the back where there are several chairs, an enormous mirror, and a pedestal to twirl around on. After studying the clippings I brought in with me, Suzanne produced three gowns that seemed to be gorgeous hybrids of all of the ones I was looking for. I ended up getting the second one I tried on! The only negatives I had with this experience were these... The try-on undergarments are pretty gross, I think they should have a screen in the rooms where you can change into them (unless you 're really comfortable with your friends and family), and I would have liked it if they gave me a courtesy call about the status of the dress every once in a while while I was waiting for it to arrive. Overall I had a good experience and I would recommend this shop to my friends.

2
★★★★☆

There are a few things you should know about Charlotte's before you go...

Bring pictures of gowns you're interested in and keep an open mind about what style will suit you.

Make an appointment about two days ahead and ask for Suzanne. She made everyone feel very comfortable and seemed to be as excited about my wedding as I was!

Bring your own slip and strapless bra. One of the drawbacks was the icky thing with belly button sweat on it that they asked me to wear. You may politely say "No thank you" to that and wear your own.

Remain calm. Although the staff is there to help you get the dress of your dreams, they are not your maids, therapists, or magicians. Treat them as you would like to be treated. Be nice.

I did go to a few other shops in the area with a general idea of what I wanted and what I was willing to spend. Reading all of the reviews on here made me a little nervous about going to this shop, but upon our scheduled arrival, we were greeted by two members of the staff very warmly and were politely asked to remove our shoes. The carpet is soft, so don't worry. We were brought back to the big dressing room in the back where there are several chairs, an enormous mirror, and a pedestal to twirl around on. After studying the clippings I brought in with me, Suzanne produced three gowns that seemed to be gorgeous hybrids of all of the ones I was looking for. I ended up getting the second one I tried on! The only negatives I had with this experience were these... The try-on undergarments are pretty gross, I think they should have a screen in the rooms where you can change into them (unless you 're really comfortable with your friends and family), and I would have liked it if they gave me a courtesy call about the status of the dress every once in a while while I was waiting for it to arrive. Overall I had a good experience and I would recommend this shop to my friends.

Pros: selection, most of staff

Cons: hours of operation

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I unfortunately was the victim of another bridal shop that went out of business without taking care of their customers. The people at Charlotte's worked with me to contact the manufacturer and try to get my the dress - even though they don't carry that brand! After that fell through because of the other store and the manufacturer, I decided to get a new dress and start fresh. Charlotte's went out of their way to help me find a dress that I loved and could get in time for the wedding. The new dress was even better than the first! I felt like a princess the day that it arrived and everyone came in to see me in my gown. I would highly recommend Charlotte's to anyone!

2
★★★★★

I unfortunately was the victim of another bridal shop that went out of business without taking care of their customers. The people at Charlotte's worked with me to contact the manufacturer and try to get my the dress - even though they don't carry that brand! After that fell through because of the other store and the manufacturer, I decided to get a new dress and start fresh. Charlotte's went out of their way to help me find a dress that I loved and could get in time for the wedding. The new dress was even better than the first! I felt like a princess the day that it arrived and everyone came in to see me in my gown. I would highly recommend Charlotte's to anyone!

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I took my good friend to Charlotte's to try on wedding dresses for many reasons. The shop is conveniently located, been in business for many years and for the positive referrals I received. What I found was more than convenience and location makes this a fabulous place to find a wedding dress. All my referrals were right on. After setting up an appointment the day before, we walked in and were immediately greeted by two staff people. The front area was clean, uncluttered and pleasing to the eye. We were escorted to a private spacious room with nice natural lighting. Our consultant, Tanida asked the bride to be several questions and proceeded to get an idea of something she might like. She left the room for a couple of minutes and came back with four or five dresses. All were beautiful on my friend but she still wanted to try on more. No problem for Tanida who gave us her complete and undivided attention. She came back with more (several times over) dresses until my friend found one she fell in love with. We were shocked by the price not because it was high but because we thought it would cost so much more.Tanida was very patient and helpful. I appreciated her skill and knowledge of gowns and their designers. Since then, I made several calls to Charlotte's and received excellent service from everyone I spoke with. Not only does Charlotte's carry gowns, they carry a huge selection of bridesmaid dresses and accessories. They also assist with tuxedo rentals. I would definitely recommend Charlotte's Weddings and More for wedding gowns and other special event dresses.

2
★★★★★

I took my good friend to Charlotte's to try on wedding dresses for many reasons. The shop is conveniently located, been in business for many years and for the positive referrals I received. What I found was more than convenience and location makes this a fabulous place to find a wedding dress. All my referrals were right on. After setting up an appointment the day before, we walked in and were immediately greeted by two staff people. The front area was clean, uncluttered and pleasing to the eye. We were escorted to a private spacious room with nice natural lighting. Our consultant, Tanida asked the bride to be several questions and proceeded to get an idea of something she might like. She left the room for a couple of minutes and came back with four or five dresses. All were beautiful on my friend but she still wanted to try on more. No problem for Tanida who gave us her complete and undivided attention. She came back with more (several times over) dresses until my friend found one she fell in love with. We were shocked by the price not because it was high but because we thought it would cost so much more.Tanida was very patient and helpful. I appreciated her skill and knowledge of gowns and their designers. Since then, I made several calls to Charlotte's and received excellent service from everyone I spoke with. Not only does Charlotte's carry gowns, they carry a huge selection of bridesmaid dresses and accessories. They also assist with tuxedo rentals. I would definitely recommend Charlotte's Weddings and More for wedding gowns and other special event dresses.

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Ok. So I take these reviews quite seriously, and I must say, ouch. Would you say these things directly to the owner of a small business? I used to own a small business, and it is a grueling, life-consuming thing. Trying to please every last person that walks in your door... that's a challenge to say the least. The people at Charlotte's give their everything to make your wedding day special. Don't want to remove your shoes? Then don't. You can still shop there, and they won't even turn you away. But consider something: Would you like your brand new wedding gown to already get dirt on it the day you try it on for the first time? These things are not willy-nilly decisions. This place has been in business for a very long time, and they really know bridal. They know how to offer you a great selection at a reasonable price-point. They know how to get all your bridesmaids dresses in the same dye-lot. They know how to get your dress in on-time, even if you're wedding is coming up quick. They know how to make you look beautiful, even if you only have a little money. If you give them a chance, they can amaze you.
I wish I would have purchased my wedding gown here. (Maybe next time ;)

2
★★★★★

Ok. So I take these reviews quite seriously, and I must say, ouch. Would you say these things directly to the owner of a small business? I used to own a small business, and it is a grueling, life-consuming thing. Trying to please every last person that walks in your door... that's a challenge to say the least. The people at Charlotte's give their everything to make your wedding day special. Don't want to remove your shoes? Then don't. You can still shop there, and they won't even turn you away. But consider something: Would you like your brand new wedding gown to already get dirt on it the day you try it on for the first time? These things are not willy-nilly decisions. This place has been in business for a very long time, and they really know bridal. They know how to offer you a great selection at a reasonable price-point. They know how to get all your bridesmaids dresses in the same dye-lot. They know how to get your dress in on-time, even if you're wedding is coming up quick. They know how to make you look beautiful, even if you only have a little money. If you give them a chance, they can amaze you.
I wish I would have purchased my wedding gown here. (Maybe next time ;)

Pros: Will go to the ends of the earth

Cons: Can't have it all

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I went to this horrible bridal shop because co-workers and friends recommended it but it was a bad decision! This place is horrible. When I first walked in with my bridesmaids, the staff didn't even greet us with a "hello" but rather an order to take off our shoes. They said it was because they didn't want to stain their carpet (which is an ugly hunter green color from the 80s!) and because brides walk out to the lobby in the wedding gowns. Well, while we were there, we saw NO brides walking in the lobby in their weddings gowns and we saw this lady (who must of been the owner because she looked so stressed out and kept telling people what to do) walking around in her heels! What nerve...to expect customers to not wear their shoes but yet their own staff do??! I also had an appointment but they where 10 minutes late in starting it , which is fine, but that left me with LESS time to try on gowns and I arrived early! My bridesmaids also tried on some dresses (which we saw at other shops for cheaper!). We asked the staff person to get some shoes for us to wear with the dresses and it seemed as though she brought in the most expensive shoes she could find. These shoes were over $160 per pair! Plus the bridesmaids would have to pay extra to have them dyed! In this economy, I don't think shops should mark up their merchandise so much. Plus, some of the gowns I tried on were marked up more than others I saw at different stores. The staff that helped us was completly ignorant on the dresses, products and options. She constantly left the room to ask someone else the questions we were asking her. After this visit, I told my friends and co-workers of my bad experience and they regretted that they suggested Charlotte's. Don't go here unless you want to be ignored, waste your time, and spend more money for the same dresses/gowns at other places. I won't go back or recommend them to anyone!

0
★☆☆☆☆

I went to this horrible bridal shop because co-workers and friends recommended it but it was a bad decision! This place is horrible. When I first walked in with my bridesmaids, the staff didn't even greet us with a "hello" but rather an order to take off our shoes. They said it was because they didn't want to stain their carpet (which is an ugly hunter green color from the 80s!) and because brides walk out to the lobby in the wedding gowns. Well, while we were there, we saw NO brides walking in the lobby in their weddings gowns and we saw this lady (who must of been the owner because she looked so stressed out and kept telling people what to do) walking around in her heels! What nerve...to expect customers to not wear their shoes but yet their own staff do??! I also had an appointment but they where 10 minutes late in starting it , which is fine, but that left me with LESS time to try on gowns and I arrived early! My bridesmaids also tried on some dresses (which we saw at other shops for cheaper!). We asked the staff person to get some shoes for us to wear with the dresses and it seemed as though she brought in the most expensive shoes she could find. These shoes were over $160 per pair! Plus the bridesmaids would have to pay extra to have them dyed! In this economy, I don't think shops should mark up their merchandise so much. Plus, some of the gowns I tried on were marked up more than others I saw at different stores. The staff that helped us was completly ignorant on the dresses, products and options. She constantly left the room to ask someone else the questions we were asking her. After this visit, I told my friends and co-workers of my bad experience and they regretted that they suggested Charlotte's. Don't go here unless you want to be ignored, waste your time, and spend more money for the same dresses/gowns at other places. I won't go back or recommend them to anyone!

Pros: NONE

Cons: Rude and unprofessional staff, overpriced dresses and gowns

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I am in my best friend's wedding and the bridal party ordered our brides maid dresses from this shop, and we were treated horrible! First of all the the dresses were way over priced, and they DO NOT know how to measure people. My dress along with the entire bridal party's dresses were WAY to big, my dress was ordered at least two sizes too big, it was falling off of me. They measured me and told me what size to order. they also had said that the dresses were very easy to alter if it needed it anywhere (which in the end were a pain in the butt to alter because of all of the wiring) . Once the dresses got here they didn't not fit anyone, and when we called and complained about the dresses the manger told us that "it was our problem" and that for more money we could use their seamstress. We took the dresses to other professionals and they had to work very hard to get the dresses to look good and the other seamstress told us "these dresses should just have been a couple of sizes smaller in the first place". If you choose to use this shop make sure that you ask questions and clarify everything with them first. Horrible horrible customer service and the dresses went that great either, we could have got the same thing at a different store for half of the price.

0
★☆☆☆☆

I am in my best friend's wedding and the bridal party ordered our brides maid dresses from this shop, and we were treated horrible! First of all the the dresses were way over priced, and they DO NOT know how to measure people. My dress along with the entire bridal party's dresses were WAY to big, my dress was ordered at least two sizes too big, it was falling off of me. They measured me and told me what size to order. they also had said that the dresses were very easy to alter if it needed it anywhere (which in the end were a pain in the butt to alter because of all of the wiring) . Once the dresses got here they didn't not fit anyone, and when we called and complained about the dresses the manger told us that "it was our problem" and that for more money we could use their seamstress. We took the dresses to other professionals and they had to work very hard to get the dresses to look good and the other seamstress told us "these dresses should just have been a couple of sizes smaller in the first place". If you choose to use this shop make sure that you ask questions and clarify everything with them first. Horrible horrible customer service and the dresses went that great either, we could have got the same thing at a different store for half of the price.

Cons: horrible customer service!!!!!!!!!

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I found my dress here with the assistance of Rene, who is a wonderful bridal consultant who was very happy to help us. She was very friendly from the start, and seemed genuinely interested in helping me find my gown by asking a lot of questions about what things I liked and didn't like. She brought in a variety of dresses, both dresses that she knew I'd like, and things that she thought would look good on me but slightly different from my preferences, which was great because I ended up trying on a lot of different things and found what I really did like! Another awesome thing is they provide bustiers for you to try on under the dress that help slim down the tummy (sure helped me look better in my dress!).

They offer private rooms for your party (we had 4 girls) to get more comfy. This is nice since it means you wouldn't have to waddle out of the fitting rooms in a dress to be seen by strangers you're not comfortable with. However, there's no curtains or anything in the rooms, so if you're not comfortable changing in front of your girls, that may be a problem. The pricing was definitely unbeatable. there happened to be a sample sale and I was able to buy my dress for 50% off!!! A friend who went with me fell in love with the store, and 2 weeks later, we went back to look for her wedding dress. She was also helped by the same friendly consultant who also helped her find her dream dress.

I'm not sure why there were so many negative reviews about this place. I absolutely loved my experience with Charlotte's and would recommend this boutique to any bride to be.

2
★★★★★

I found my dress here with the assistance of Rene, who is a wonderful bridal consultant who was very happy to help us. She was very friendly from the start, and seemed genuinely interested in helping me find my gown by asking a lot of questions about what things I liked and didn't like. She brought in a variety of dresses, both dresses that she knew I'd like, and things that she thought would look good on me but slightly different from my preferences, which was great because I ended up trying on a lot of different things and found what I really did like! Another awesome thing is they provide bustiers for you to try on under the dress that help slim down the tummy (sure helped me look better in my dress!).

They offer private rooms for your party (we had 4 girls) to get more comfy. This is nice since it means you wouldn't have to waddle out of the fitting rooms in a dress to be seen by strangers you're not comfortable with. However, there's no curtains or anything in the rooms, so if you're not comfortable changing in front of your girls, that may be a problem. The pricing was definitely unbeatable. there happened to be a sample sale and I was able to buy my dress for 50% off!!! A friend who went with me fell in love with the store, and 2 weeks later, we went back to look for her wedding dress. She was also helped by the same friendly consultant who also helped her find her dream dress.

I'm not sure why there were so many negative reviews about this place. I absolutely loved my experience with Charlotte's and would recommend this boutique to any bride to be.

Pros: great selection, friendly staff, large private rooms

Cons: area with bridesmaid dresses is very small/tight

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I visited Charlotte's 3 times when looking for my wedding gown. I had a great experience every time. I bought my wedding dress in California, as I had to move there for work for 4 months in the middle of wedding planning, but would have bought from Charlotte's if I could have. We did get the bridesmaid dresses and the men's suits at Charlotte's and had great results. They even ordered me a swatch so I could match other wedding stuff to the girl's dresses.
They have a great selection on wedding gowns, bridesmaid dresses, MOB dresses and tons of veils! You have a whole room to yourself, so you don't have to waddle out in front of a bunch of people you don't know with an ill-fitting dress on. Also, I noticed they have a good lot of "modest" dresses if you are looking for something like that.
I have heard that they are under new ownership, but I haven't heard if that is a good or bad thing...

2
★★★★★

I visited Charlotte's 3 times when looking for my wedding gown. I had a great experience every time. I bought my wedding dress in California, as I had to move there for work for 4 months in the middle of wedding planning, but would have bought from Charlotte's if I could have. We did get the bridesmaid dresses and the men's suits at Charlotte's and had great results. They even ordered me a swatch so I could match other wedding stuff to the girl's dresses.
They have a great selection on wedding gowns, bridesmaid dresses, MOB dresses and tons of veils! You have a whole room to yourself, so you don't have to waddle out in front of a bunch of people you don't know with an ill-fitting dress on. Also, I noticed they have a good lot of "modest" dresses if you are looking for something like that.
I have heard that they are under new ownership, but I haven't heard if that is a good or bad thing...

Pros: great selection, prices, location, private dressing areas

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Every consultant is there to make sure the bride finds "the gown" They kept in touch with me a number of times while I was waiting for my gown to ship just to let me know it's approximate arrival date. I even made a change on my gown but after ordering wanted to change it back and it was no problem. They were happy to do it. And their prices are great! I would highly recommend shopping for your wedding gown here.

2
★★★★★

Every consultant is there to make sure the bride finds "the gown" They kept in touch with me a number of times while I was waiting for my gown to ship just to let me know it's approximate arrival date. I even made a change on my gown but after ordering wanted to change it back and it was no problem. They were happy to do it. And their prices are great! I would highly recommend shopping for your wedding gown here.

Pros: Great customer service

Cons: none

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I visited 3 shops on this particular day, as I am from out of town and knew I would be ordering my dress in pdx. Charlottes was my last stop and I was pretty frustrated by the time I got there. It was so nice to have a private room where I was able to show pictures of what I was looking for to the associate who immediatly started bringing dresses that fit my tastes along with a few she thought I might like - she had one in mind that was being used in another room and if it had been avalible she would have probably nailed it the first dress but we tried on a bunch while we were waiting. Once we found the dress she was well versed in what the designer could/could not do and got the order all written up. Since my wedding has a short lead time we added a rush and I have complete faith that Charlottes will follow through. Thanks for easing this brides mind and helping here find the perfect dress....

There are a lot of shops in town, if you are the looking for something above David's Bridal and are looking for a good experience then Charlottes is your place. The other nice thing was that all the other places had size 14 dresses and didn't know how to clamp, Charlottes had a lot of smaller dress so you can really see how it is going to look and they know how to use the clamps...

2
★★★★★

I visited 3 shops on this particular day, as I am from out of town and knew I would be ordering my dress in pdx. Charlottes was my last stop and I was pretty frustrated by the time I got there. It was so nice to have a private room where I was able to show pictures of what I was looking for to the associate who immediatly started bringing dresses that fit my tastes along with a few she thought I might like - she had one in mind that was being used in another room and if it had been avalible she would have probably nailed it the first dress but we tried on a bunch while we were waiting. Once we found the dress she was well versed in what the designer could/could not do and got the order all written up. Since my wedding has a short lead time we added a rush and I have complete faith that Charlottes will follow through. Thanks for easing this brides mind and helping here find the perfect dress....

There are a lot of shops in town, if you are the looking for something above David's Bridal and are looking for a good experience then Charlottes is your place. The other nice thing was that all the other places had size 14 dresses and didn't know how to clamp, Charlottes had a lot of smaller dress so you can really see how it is going to look and they know how to use the clamps...

Pros: staff knowledge, rooms, follow up

Cons: none

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I have experienced Charlotte's Weddings and More from every perspective. I have been a Bride, a Maid of Honor, a bridesmaid, a supportive friend, and a knowlegable helper. I have referred many of my family members, friends, and acquaintances to seek out Charlotte??s. Their customer service is always stellar. Their selection is always superb, and the prices are always just right!! Don't waste your time thinking you're getting a good deal at David's Bridal. You will get the gown of your dreams and the experience of a lifetime going to Charlotte's.
*just a side note: they ask you to take off your shoes in an effort to keep the gowns as clean as possible. I think it makes sense.
**Also, call for an appointment - they have private rooms that you will love, but that means you should call ahead.

2
★★★★★

I have experienced Charlotte's Weddings and More from every perspective. I have been a Bride, a Maid of Honor, a bridesmaid, a supportive friend, and a knowlegable helper. I have referred many of my family members, friends, and acquaintances to seek out Charlotte??s. Their customer service is always stellar. Their selection is always superb, and the prices are always just right!! Don't waste your time thinking you're getting a good deal at David's Bridal. You will get the gown of your dreams and the experience of a lifetime going to Charlotte's.
*just a side note: they ask you to take off your shoes in an effort to keep the gowns as clean as possible. I think it makes sense.
**Also, call for an appointment - they have private rooms that you will love, but that means you should call ahead.

Pros: Example: best croissants in town

Cons: What are the drawbacks?

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I went to Charlottes last week to look at bridesmaids dresses. It was about 4pm so I am thinking the girls that were supposed to be helping us just wanted us to leave so they could close the place down for the evening. When my MOH and I walked in one of the girls rudely greeted us with not a hello but a "take off your shoes!" What kind of place makes you remove your shoes? As we walked in, there were three other customers there with there shoes on! They made me feel very uncomfortable and uneasy from the moment I stepped through the door. We stayed about five minutes and chose to leave because of the unfriendly atmosphere. No one even bothered to help us - all of the girls working just stood behind the front counter gossiping about plans for the weekend. DO NOT GO HERE! It is a waste of time.

0
★☆☆☆☆

I went to Charlottes last week to look at bridesmaids dresses. It was about 4pm so I am thinking the girls that were supposed to be helping us just wanted us to leave so they could close the place down for the evening. When my MOH and I walked in one of the girls rudely greeted us with not a hello but a "take off your shoes!" What kind of place makes you remove your shoes? As we walked in, there were three other customers there with there shoes on! They made me feel very uncomfortable and uneasy from the moment I stepped through the door. We stayed about five minutes and chose to leave because of the unfriendly atmosphere. No one even bothered to help us - all of the girls working just stood behind the front counter gossiping about plans for the weekend. DO NOT GO HERE! It is a waste of time.

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I recently purchased my dress from Charlotte's and couldn't be happier. Other shops felt so "commercial" and "impersonal" whereas Charlotte's has nice private rooms and the consultants are genuinely excited about the dresses. It is crazy there on a Saturday, but make an appointment, think about it, you are gathering a bunch of women to shop! I had no clue what type of dress I wanted and the consultant took the time to help me pick the perfect dress. Then when I said I wanted to think about it, she made sure to write down the style numbers, designers and prices both on my sheet there and on a card for me, NO PRESSURE. So I definitely went back to actually purchase my dress there. I will also be getting my bridesmaids dresses there. Go in with an open mind and remember that this is supposed to be exciting and the girls at Charlotte's definitely show their excitement with you!

5
★★★★★

I recently purchased my dress from Charlotte's and couldn't be happier. Other shops felt so "commercial" and "impersonal" whereas Charlotte's has nice private rooms and the consultants are genuinely excited about the dresses. It is crazy there on a Saturday, but make an appointment, think about it, you are gathering a bunch of women to shop! I had no clue what type of dress I wanted and the consultant took the time to help me pick the perfect dress. Then when I said I wanted to think about it, she made sure to write down the style numbers, designers and prices both on my sheet there and on a card for me, NO PRESSURE. So I definitely went back to actually purchase my dress there. I will also be getting my bridesmaids dresses there. Go in with an open mind and remember that this is supposed to be exciting and the girls at Charlotte's definitely show their excitement with you!

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1 out of 1 people found this review helpful.

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I had an amazing experience with Charlotte's.

I had been to a few other places to try on dresses and every place was rude, not very helpful and when the person helping me suggested a dress and then I didn't like it, its like they took it personally, and then made me feel guilty for not liking it!!

Charlotte's was NOT like any of the other places at all!!!! They had private rooms, so you weren't changing out in the open or having to take turns with another bride who was there shopping. They had plenty of space for family and friends to come with. It was all very personal and I just love that kind of service.

The consultant I had was TERRIFIC!! I didn't have a specific type of dress in mind when I went dress shopping, so the consultant asked me all kinds of questions to get to know me, know my personality and not just go off of what I thought I wanted in a dress. Not only did the consultant bring me the perfect dresses, but she put up with me, my family and 4 of my bridesmaids, while we gave our very honest opinions, made jokes, almost cried over some...you know the typical stuff.

The dresses were amazing and the prices even better! I found the dress of my dreams at Charlotte's and had the best experience! My bridesmaids are even getting their dresses there too!! I just love Charlotte's!!

5
★★★★★

I had an amazing experience with Charlotte's.

I had been to a few other places to try on dresses and every place was rude, not very helpful and when the person helping me suggested a dress and then I didn't like it, its like they took it personally, and then made me feel guilty for not liking it!!

Charlotte's was NOT like any of the other places at all!!!! They had private rooms, so you weren't changing out in the open or having to take turns with another bride who was there shopping. They had plenty of space for family and friends to come with. It was all very personal and I just love that kind of service.

The consultant I had was TERRIFIC!! I didn't have a specific type of dress in mind when I went dress shopping, so the consultant asked me all kinds of questions to get to know me, know my personality and not just go off of what I thought I wanted in a dress. Not only did the consultant bring me the perfect dresses, but she put up with me, my family and 4 of my bridesmaids, while we gave our very honest opinions, made jokes, almost cried over some...you know the typical stuff.

The dresses were amazing and the prices even better! I found the dress of my dreams at Charlotte's and had the best experience! My bridesmaids are even getting their dresses there too!! I just love Charlotte's!!

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I loved this place!! I would definitely reccomend it to anyone! I drove 7 hours just to go to that store for a wedding dress and found EXACTLY what i was looking for! Their service is amazing, and they made sure i was happy with my dress and let me do any kind of custum work to it! The lady was very young and nice and helped me out a ton! She knew just what i wanted and made sure i got it! And never once did they push me into buying something i didnt want

5
★★★★★

I loved this place!! I would definitely reccomend it to anyone! I drove 7 hours just to go to that store for a wedding dress and found EXACTLY what i was looking for! Their service is amazing, and they made sure i was happy with my dress and let me do any kind of custum work to it! The lady was very young and nice and helped me out a ton! She knew just what i wanted and made sure i got it! And never once did they push me into buying something i didnt want

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I am the mother of the groom. I was with my son's fiance throughout her purchase and fittings on her wedding gown, because her mom lived out of town. The sample gown fit perfectly. We were one year ahead of our wedding date in purchasing, so we were not overly concerned about arrival time for our order. Never the less, the Alfred Angelo dress ordered in June was not fitted until January. The staff claimed they had called the bride several times, which I doubt. Anyway, the gown was not made right. It was an A-line halter empire with panels that hung in the front. For the sample dress. Her gown the panels were cut wrong and did not hang right. The shop claimed it was pressing. We tried that. No go. I took photographs. Spoke with the manager. She felt as I did, the dress had been cut wrong. We re-ordered and sent the dress back. At this time, I had paid half price down for this dress. Now the bride is worried that we won't get her dress in on time. I negotiated with the manager that we would take the sample dress if the replacement dress did not arrive in time. I told her I would pay her the half price for the sample if she had it cleaned and repaired, it showed some wear. My bride was not thrilled with that idea. The new dress arrived, and it also had panel issues, the bride was convinced that it was the same dress. She did not want the sample, the alterations lady offered some solutions for a fix, we went for 2 more fittings, and finally settled. They pressed the dress for free, and pointed that out. Who knew that you would have to pay to have your dress pressed? The unmentioned up charges. The dress never was right, and the panels hang funny today. Bottom line: The samples are made better, to sell the dresses.

1
★☆☆☆☆

I am the mother of the groom. I was with my son's fiance throughout her purchase and fittings on her wedding gown, because her mom lived out of town. The sample gown fit perfectly. We were one year ahead of our wedding date in purchasing, so we were not overly concerned about arrival time for our order. Never the less, the Alfred Angelo dress ordered in June was not fitted until January. The staff claimed they had called the bride several times, which I doubt. Anyway, the gown was not made right. It was an A-line halter empire with panels that hung in the front. For the sample dress. Her gown the panels were cut wrong and did not hang right. The shop claimed it was pressing. We tried that. No go. I took photographs. Spoke with the manager. She felt as I did, the dress had been cut wrong. We re-ordered and sent the dress back. At this time, I had paid half price down for this dress. Now the bride is worried that we won't get her dress in on time. I negotiated with the manager that we would take the sample dress if the replacement dress did not arrive in time. I told her I would pay her the half price for the sample if she had it cleaned and repaired, it showed some wear. My bride was not thrilled with that idea. The new dress arrived, and it also had panel issues, the bride was convinced that it was the same dress. She did not want the sample, the alterations lady offered some solutions for a fix, we went for 2 more fittings, and finally settled. They pressed the dress for free, and pointed that out. Who knew that you would have to pay to have your dress pressed? The unmentioned up charges. The dress never was right, and the panels hang funny today. Bottom line: The samples are made better, to sell the dresses.

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I came into this store last week and coming inside i was greated by all smiles! and cheerful voices! I was so pleased by this because my expirence at a diffrent bridal shop earlier in the day was awful. I was told it would be just a couple of minutes for my consultant to be ready for me! i was then greeted by a wonderful girl whos smile just wouldnt leave her face she was great! I have forgotten her name but she was so nice to me! Im a plus size girl who really doesnt get the respect she needs and this girl treated me like a queen for sure :) They dont have a Huge selection of plus size but they do have probably around 20 gowns for plus size women and to my surprise the first one she brought in IT WAS THE GOWN |OF MY DREAMS! we still continued to try on gowns and an hour later I decided on the first one!
I just wanted to say how much my Mother and I really enjoyed our time there! everyone was great. Plus the rices are good if your a bride trying to budget! My next time in wil be for Bridemaids! and im super thrilled.

2
★★★★★

I came into this store last week and coming inside i was greated by all smiles! and cheerful voices! I was so pleased by this because my expirence at a diffrent bridal shop earlier in the day was awful. I was told it would be just a couple of minutes for my consultant to be ready for me! i was then greeted by a wonderful girl whos smile just wouldnt leave her face she was great! I have forgotten her name but she was so nice to me! Im a plus size girl who really doesnt get the respect she needs and this girl treated me like a queen for sure :) They dont have a Huge selection of plus size but they do have probably around 20 gowns for plus size women and to my surprise the first one she brought in IT WAS THE GOWN |OF MY DREAMS! we still continued to try on gowns and an hour later I decided on the first one!
I just wanted to say how much my Mother and I really enjoyed our time there! everyone was great. Plus the rices are good if your a bride trying to budget! My next time in wil be for Bridemaids! and im super thrilled.

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I made a huge mistake with this store. I found a dress that I loved at another store, but their price was a bit too high for me. I made the mistake of mentioning my "dream dress" at my appointment at Charlotte's. I was estatic when she told me that their price was over $500 less than the other store's.

Well come to find out a long time later that Charlotte's does not have the rights to that designer's dresses. I wasted so much time working with them on my dress that when they finally told me that they couldn't get it, it was too late to order it from a store that actually dealt with that designer. I just want everyone to know that if your consultant tells you that they can "get any brand", be very, very cautious.

0
★☆☆☆☆

I made a huge mistake with this store. I found a dress that I loved at another store, but their price was a bit too high for me. I made the mistake of mentioning my "dream dress" at my appointment at Charlotte's. I was estatic when she told me that their price was over $500 less than the other store's.

Well come to find out a long time later that Charlotte's does not have the rights to that designer's dresses. I wasted so much time working with them on my dress that when they finally told me that they couldn't get it, it was too late to order it from a store that actually dealt with that designer. I just want everyone to know that if your consultant tells you that they can "get any brand", be very, very cautious.

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My groomsmen and I all rented our tuxes from Charlotte's. My father-in-law was given the wrong size shoe which we didn't discover until the day of the wedding. A gal from Charlotte's drove another pair of shoes to the church for us (in Sherwood, OR)! They were professional and very helpful.

4
★★★★☆

My groomsmen and I all rented our tuxes from Charlotte's. My father-in-law was given the wrong size shoe which we didn't discover until the day of the wedding. A gal from Charlotte's drove another pair of shoes to the church for us (in Sherwood, OR)! They were professional and very helpful.

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I bought my wedding dress at Charlotte's. I had been to a handful of other shops and found the perfect one for me at Charlotte's. The large private rooms are very nice - especially since you usually have you mom or a friend with you. I didn't have any issue with the staff (as previous posters have). We rented all of our tuxes there as well and ordered our invitations through them. We were very pleased with how it was all handled.

4
★★★★☆

I bought my wedding dress at Charlotte's. I had been to a handful of other shops and found the perfect one for me at Charlotte's. The large private rooms are very nice - especially since you usually have you mom or a friend with you. I didn't have any issue with the staff (as previous posters have). We rented all of our tuxes there as well and ordered our invitations through them. We were very pleased with how it was all handled.

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I don't know why people have to be so mean. No store is perfect and if you don't like it, you just don't go back. But I had a great experience at Charlotte's from the moment I made my appointment - to being greeted as I walked in - to trying on lots of dresses in my own private room - to coming back a second time to finally purchase my dress. Everyone was more than helpful and the prices were very reasonable. I wanted some special changes made to my dress and the consultant took her time and made it just so. Yes, the building may be old, but the rooms have been upgraded and are very nice and comfortable with plenty of room. The dresses I tried on were all up-to-the-minute fashion...having seen many of them in bridal magazines. I will recommend Charlotte's to all my friends. Can hardly wait for my bridesmaids to get their dresses there.

2
★★★★★

I don't know why people have to be so mean. No store is perfect and if you don't like it, you just don't go back. But I had a great experience at Charlotte's from the moment I made my appointment - to being greeted as I walked in - to trying on lots of dresses in my own private room - to coming back a second time to finally purchase my dress. Everyone was more than helpful and the prices were very reasonable. I wanted some special changes made to my dress and the consultant took her time and made it just so. Yes, the building may be old, but the rooms have been upgraded and are very nice and comfortable with plenty of room. The dresses I tried on were all up-to-the-minute fashion...having seen many of them in bridal magazines. I will recommend Charlotte's to all my friends. Can hardly wait for my bridesmaids to get their dresses there.

Pros: large private rooms, large selection

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The last poster said it best, "Reluctanty Helpful". When I arrived for my appointment, I was rudely barked at to remove my shoes "or else"-, and while we were obeying her commands the "consultant" went on with her conversation with the others about how drunk she got the night before. Uh, yeah...I"m here to buy a wedding dress, not to hear your *so cool* party stories.

The dresses- def shop here if you want to look like the topper of a 1992 wedding cake. Almost everything they have has a corset back, which in my opinion is very cheap looking. To each their own, but I think this place could really use a visit from the Fashion Police.

0
★☆☆☆☆

The last poster said it best, "Reluctanty Helpful". When I arrived for my appointment, I was rudely barked at to remove my shoes "or else"-, and while we were obeying her commands the "consultant" went on with her conversation with the others about how drunk she got the night before. Uh, yeah...I"m here to buy a wedding dress, not to hear your *so cool* party stories.

The dresses- def shop here if you want to look like the topper of a 1992 wedding cake. Almost everything they have has a corset back, which in my opinion is very cheap looking. To each their own, but I think this place could really use a visit from the Fashion Police.

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I created an account here specifically to write this review. This place is awful! Do not go here, ever. The staff is awful. I was in on Sat. w/my mother and moh. A bunch of the girls were gathered in the front talking. Upon walking in, I instantly felt uncomfortable. As I was waiting in the lobby, I saw one of the consultants come out of the back and rolled her eyes at one of the other girls! The consultant who helped me was ok. Over the air about that place - you get the feelings that the girls don't want to be there. I agree with the previous poster - reluctantly helpful, is the name of the game at this place. I almost felt as though I was inconvieincing them by being there. Whatever. I won't be going back, and I surely won't be buying my dress there! If I could have given 0 stars I would have.

0
★☆☆☆☆

I created an account here specifically to write this review. This place is awful! Do not go here, ever. The staff is awful. I was in on Sat. w/my mother and moh. A bunch of the girls were gathered in the front talking. Upon walking in, I instantly felt uncomfortable. As I was waiting in the lobby, I saw one of the consultants come out of the back and rolled her eyes at one of the other girls! The consultant who helped me was ok. Over the air about that place - you get the feelings that the girls don't want to be there. I agree with the previous poster - reluctantly helpful, is the name of the game at this place. I almost felt as though I was inconvieincing them by being there. Whatever. I won't be going back, and I surely won't be buying my dress there! If I could have given 0 stars I would have.

Pros: dress selection

Cons: staff, staff, staff

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I was in Charlotte's recently looking at gowns and I wasn't thrilled overall with the experience.
I liked that I had my own private room, and I liked most of the dresses that were brought back for me to try on. With that said, I did not like my consultant. To start with, I had the distinct feeling before she even took me back t my room, that she and other consultants were paper.rock, scissoring over who would take me. None of them were jumping the gun... and as I was leaving I heard 1 girl behind the counter say to another 1 "I've already helped 1 today..." Back to the consultant who ended up taking me.... she is getting married later this month and she went on and on and on and ON about HER wedding! I know that it's an exciting time, b/c I'm planning a wedding myself.... but give it a rest! It was extremely annoying. She even brought in the gown that SHE bought, even though nothing about it was what I had told her I was interested in.
As I was waiting in the lobby for my appt to start, and after, as my friends and I were looking through the bridesmaid dresses, I was caught off gaurd by how fake the store manager sounded. She was also the one who answered the phone when I called to make my appt. and I thought she sounded fake on the phone - but it was just in passing. I was quickly reminded of it though when I actually saw her talking to people in person. She comes across almost as if she's talking to a small child.
While there were some good things about this store - the behavior of the consultants left me with a bad taste in my mouth. I ended up finding the dress I really liked somwhere else, and they matched the price... so I bought it there.

1
★★☆☆☆

I was in Charlotte's recently looking at gowns and I wasn't thrilled overall with the experience.
I liked that I had my own private room, and I liked most of the dresses that were brought back for me to try on. With that said, I did not like my consultant. To start with, I had the distinct feeling before she even took me back t my room, that she and other consultants were paper.rock, scissoring over who would take me. None of them were jumping the gun... and as I was leaving I heard 1 girl behind the counter say to another 1 "I've already helped 1 today..." Back to the consultant who ended up taking me.... she is getting married later this month and she went on and on and on and ON about HER wedding! I know that it's an exciting time, b/c I'm planning a wedding myself.... but give it a rest! It was extremely annoying. She even brought in the gown that SHE bought, even though nothing about it was what I had told her I was interested in.
As I was waiting in the lobby for my appt to start, and after, as my friends and I were looking through the bridesmaid dresses, I was caught off gaurd by how fake the store manager sounded. She was also the one who answered the phone when I called to make my appt. and I thought she sounded fake on the phone - but it was just in passing. I was quickly reminded of it though when I actually saw her talking to people in person. She comes across almost as if she's talking to a small child.
While there were some good things about this store - the behavior of the consultants left me with a bad taste in my mouth. I ended up finding the dress I really liked somwhere else, and they matched the price... so I bought it there.

Pros: private room, nice selection, parking

Cons: self absorbed, fake and reluctantly helpful consultants

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Ok staff, but the prices are way higher than I can afford and their bridal bra selection is sparse. Luckily, I talked to a nice employee who recommended 'Just Like A Woman' on Macadam Ave that has a GREAT selection and WONDERFUL prices for every size (yes, even yours)!

1
★★★☆☆

Ok staff, but the prices are way higher than I can afford and their bridal bra selection is sparse. Luckily, I talked to a nice employee who recommended 'Just Like A Woman' on Macadam Ave that has a GREAT selection and WONDERFUL prices for every size (yes, even yours)!

Pros: helpful staff for ideas and recos

Cons: parking, prices, pushy women

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The lady who helped us was so very helpful and knowledgable. My future daughter-in-law simply described what she was hoping for and was brought several dresses that were just right. My daughters also got lots of help with their bridemaids dresses. The dressing room was quite large enough for all of us.

5
★★★★★

The lady who helped us was so very helpful and knowledgable. My future daughter-in-law simply described what she was hoping for and was brought several dresses that were just right. My daughters also got lots of help with their bridemaids dresses. The dressing room was quite large enough for all of us.

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I had a wonderful experience at Charlotte's. Several of my bridesmaids went with me to find the perfect dress. I loved the individual rooms and wonderful attention I was given. After giving my consultant the description of my dream dress she helped me find some wonderful gowns. One that I completely fell in love with. Near the end of my apt. I asked if my bridesmaids could try pick out dresses. My consultant let them go through the gowns and I tried them on. My dream dress is still the one my consultant picked for me. I can't wait to go back with my mom and purchase this gown.

2
★★★★★

I had a wonderful experience at Charlotte's. Several of my bridesmaids went with me to find the perfect dress. I loved the individual rooms and wonderful attention I was given. After giving my consultant the description of my dream dress she helped me find some wonderful gowns. One that I completely fell in love with. Near the end of my apt. I asked if my bridesmaids could try pick out dresses. My consultant let them go through the gowns and I tried them on. My dream dress is still the one my consultant picked for me. I can't wait to go back with my mom and purchase this gown.

Pros: individual attention, friendly atmosphere

Cons: Would have liked to see more accessories with gown

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I find it really funny how all of the sudden there is a "she saved the day, oh that wonderful owner of Charolotte's" comment right after one pointing to HER SPECIFICALLY as the source of the problems at this store. I went to Charlotte's searching for a dress, and she was nothing short of NASTY. Her attitude was atrocious. Krysta became noticably angry when I told her that I was looking for a certain Vera Wang gown. She grilled me over and over about where I'd shopped for my dress, insulting each and every store. Are you that insecure that you have to trash others? I'm sorry, but there is a HUGE difference between Vera Wang and Maggie Sottero. Insulting another store for having better dresses than you is baseless and undiginified. All in all, this store gave me the heaves. It is crammed and cave-like, and the sales girls are catty and mean. Avoid this store!

0
★☆☆☆☆

I find it really funny how all of the sudden there is a "she saved the day, oh that wonderful owner of Charolotte's" comment right after one pointing to HER SPECIFICALLY as the source of the problems at this store. I went to Charlotte's searching for a dress, and she was nothing short of NASTY. Her attitude was atrocious. Krysta became noticably angry when I told her that I was looking for a certain Vera Wang gown. She grilled me over and over about where I'd shopped for my dress, insulting each and every store. Are you that insecure that you have to trash others? I'm sorry, but there is a HUGE difference between Vera Wang and Maggie Sottero. Insulting another store for having better dresses than you is baseless and undiginified. All in all, this store gave me the heaves. It is crammed and cave-like, and the sales girls are catty and mean. Avoid this store!

.

One of my friends purchased her dress hereand I was able to witness first hand the great customer service they USE to have (this was over a year ago). So last November I went in to look for my wedding dress. The girl that helped me was great at first, even going so far as to look up the dress my friend bought to insure we didn't get the same one accidentally. I must have tried on 10 dresses before narrowing it down to 2. My mom and sister focused in on one dress, while I preferred the other. The girl helping jumped in and assisted my mom into pressuring me into a dress that I didn't want. It was everything I didn't want in a wedding dress, which I told her that before she even brought it in to the room. Anyways, so after pressuring me into buying a dress that I hated, we sized me and ordered the dress. When the dress came, it was the wrong color. However, they swear that I ordered the color it came in and refused to fix the problem. The color was fine, so I didn't fight it. And that was just the start. They lost the paperwork for my bridesmaids on multiple occasions. I had to go in with them individually since they lived all over the state, and it was made clear we were inconveniencing them. I actually heard one of the girls call my little sister a cow. I was furious, but she didn't hear so I didn't say anything. Anyways, so after getting the last dress picked, I told them to order the dress. A month later I called and I was told that they hadn't ordered yet because of a bridesmaid was listed without a dress number. I had told them 3 TIMES that she was no longer in the wedding. Finally got them ordered and when they came in I went to pick them up myself. They overcharged me for 2 of the dresses. I got proof from the bridesmaids and then called the shop. I was told the manager was busy and would call me back. She never did. I called 3 more times and never got a response. I have told everyone, including all my vendors, about the experience. AVOID THIS SHOP!

0
★☆☆☆☆

One of my friends purchased her dress hereand I was able to witness first hand the great customer service they USE to have (this was over a year ago). So last November I went in to look for my wedding dress. The girl that helped me was great at first, even going so far as to look up the dress my friend bought to insure we didn't get the same one accidentally. I must have tried on 10 dresses before narrowing it down to 2. My mom and sister focused in on one dress, while I preferred the other. The girl helping jumped in and assisted my mom into pressuring me into a dress that I didn't want. It was everything I didn't want in a wedding dress, which I told her that before she even brought it in to the room. Anyways, so after pressuring me into buying a dress that I hated, we sized me and ordered the dress. When the dress came, it was the wrong color. However, they swear that I ordered the color it came in and refused to fix the problem. The color was fine, so I didn't fight it. And that was just the start. They lost the paperwork for my bridesmaids on multiple occasions. I had to go in with them individually since they lived all over the state, and it was made clear we were inconveniencing them. I actually heard one of the girls call my little sister a cow. I was furious, but she didn't hear so I didn't say anything. Anyways, so after getting the last dress picked, I told them to order the dress. A month later I called and I was told that they hadn't ordered yet because of a bridesmaid was listed without a dress number. I had told them 3 TIMES that she was no longer in the wedding. Finally got them ordered and when they came in I went to pick them up myself. They overcharged me for 2 of the dresses. I got proof from the bridesmaids and then called the shop. I was told the manager was busy and would call me back. She never did. I called 3 more times and never got a response. I have told everyone, including all my vendors, about the experience. AVOID THIS SHOP!

Pros: Private Rooms, Parking

Cons: Selection, Service, High Pressure

.

So speaking as a bridesmaid who went to Charlottes with her bride...loved the service! We had the owner helping us and she was absolutely fantastic!! My bride is, at times, very picky and hard to please of sorts (sorry, but true). Krysta helped guide her in her ideas...even actually customized her gown taking a top from one designer and a skirt from another and changing the entire back of the top from your typical full coverage to a corset style!!! I unfortunately didn't get to see the end result until her wedding day which was just last week. She looked so beautiful it was just amazing!! Krysta did a fantastic job helping her find her perfect gown for her perfect day!! Great job Charlottes! Now...going back to me being a bridesmaid lets talk about the bridesmaids gowns. We did NOT get our dresses from Charlottes and I'll tell you that I'm BUMMED. We got our dresses from David's which was fine except for the fact that the fabric was just uncomfortable and kinda scratchy. We even found a sensor on one of them on the DAY OF THE WEDDING (had to cut it out). Keep in mind that we "ordered" all of our dresses...none of which were supposedly "off the floor" and that particular dress was altered...how does that get missed?! After looking more into it we could have gotten the same gown by a designer other than "david's" which would have been a better material, not taffeta, less cost and NO sensor!!! I guess now I know, along with the other bridesmaids, that the only true bridal boutique is, in fact, Charlottes Weddings and More! They have terrific customer service, wonderful consultants and a life saver of an owner! She worked a miracle that day!! Thank you...to all the Charlotte's gals...you are truly the best out there!!!

2
★★★★★

So speaking as a bridesmaid who went to Charlottes with her bride...loved the service! We had the owner helping us and she was absolutely fantastic!! My bride is, at times, very picky and hard to please of sorts (sorry, but true). Krysta helped guide her in her ideas...even actually customized her gown taking a top from one designer and a skirt from another and changing the entire back of the top from your typical full coverage to a corset style!!! I unfortunately didn't get to see the end result until her wedding day which was just last week. She looked so beautiful it was just amazing!! Krysta did a fantastic job helping her find her perfect gown for her perfect day!! Great job Charlottes! Now...going back to me being a bridesmaid lets talk about the bridesmaids gowns. We did NOT get our dresses from Charlottes and I'll tell you that I'm BUMMED. We got our dresses from David's which was fine except for the fact that the fabric was just uncomfortable and kinda scratchy. We even found a sensor on one of them on the DAY OF THE WEDDING (had to cut it out). Keep in mind that we "ordered" all of our dresses...none of which were supposedly "off the floor" and that particular dress was altered...how does that get missed?! After looking more into it we could have gotten the same gown by a designer other than "david's" which would have been a better material, not taffeta, less cost and NO sensor!!! I guess now I know, along with the other bridesmaids, that the only true bridal boutique is, in fact, Charlottes Weddings and More! They have terrific customer service, wonderful consultants and a life saver of an owner! She worked a miracle that day!! Thank you...to all the Charlotte's gals...you are truly the best out there!!!

Pros: Fun atmosphere, parking, location, trained consultants

Cons: nada

.

As in "how high do you have to be to think anything in this store is high-end?" You have got to be kidding me!

0
★☆☆☆☆

As in "how high do you have to be to think anything in this store is high-end?" You have got to be kidding me!

.

Charlotte's is THE only place in town to go if you want to experience superb customer service, great selection, pricing and wonderful ambience. I went to all the major bridal salons in town and came back to Charlotte's because of their EXCELLENT CUSTOMER SERVICE and willingness to help me find a dress for a huge destination wedding in FL (so I needed something lightweight), ability to do a rush order, and the best selection of high-end gowns. Jeri helped me for over 3 hours to find not one, but two of the most amazing gowns (hard to do if you are size 14) so I decided I just had to have both. Trying on the dresses with Jeri was like shopping at Nordstrom?s with your best friend ? great fitting rooms, tons of seating, beautiful dresses, privacy - the only thing missing was the martinis! Also, they put a rush order on the dresses to ensure that they arrived promptly even though I custom ordered the designs and beading. 2 months later I discovered I was pregnant (surprise!) and Jeri was able to change the dress order for larger sizes ?thankfully!! Charlotte's and their expert seamstress were able to work with me to ensure that the dress was a perfect fit. Also all my bridesmaids had a blast trying on tons of dresses without stress from the staff even though we were there for over 3 hours!

Many guests told me they were so surprised that I found such an exquisite gown that fit perfectly despite being so pregnant, and that it must have been completely custom and handbeaded in order to fit me! I had a 6 figure wedding, was completely overwhelmed with details and dress issues so I needed all the help I could get and Charlotte's is the only place I would trust for this type of event. I highly recommend them for every bride looking to find her dream gown because of their incredible professionalism and excellence in customer service and satisfaction. I dealt with over 25 vendors for my wedding and the bottom line is that my experience at Charlotte?s was unsurpassed.

2
★★★★★

Charlotte's is THE only place in town to go if you want to experience superb customer service, great selection, pricing and wonderful ambience. I went to all the major bridal salons in town and came back to Charlotte's because of their EXCELLENT CUSTOMER SERVICE and willingness to help me find a dress for a huge destination wedding in FL (so I needed something lightweight), ability to do a rush order, and the best selection of high-end gowns. Jeri helped me for over 3 hours to find not one, but two of the most amazing gowns (hard to do if you are size 14) so I decided I just had to have both. Trying on the dresses with Jeri was like shopping at Nordstrom?s with your best friend ? great fitting rooms, tons of seating, beautiful dresses, privacy - the only thing missing was the martinis! Also, they put a rush order on the dresses to ensure that they arrived promptly even though I custom ordered the designs and beading. 2 months later I discovered I was pregnant (surprise!) and Jeri was able to change the dress order for larger sizes ?thankfully!! Charlotte's and their expert seamstress were able to work with me to ensure that the dress was a perfect fit. Also all my bridesmaids had a blast trying on tons of dresses without stress from the staff even though we were there for over 3 hours!

Many guests told me they were so surprised that I found such an exquisite gown that fit perfectly despite being so pregnant, and that it must have been completely custom and handbeaded in order to fit me! I had a 6 figure wedding, was completely overwhelmed with details and dress issues so I needed all the help I could get and Charlotte's is the only place I would trust for this type of event. I highly recommend them for every bride looking to find her dream gown because of their incredible professionalism and excellence in customer service and satisfaction. I dealt with over 25 vendors for my wedding and the bottom line is that my experience at Charlotte?s was unsurpassed.

Pros: Great selection, prices, customer service, awesome staff, ample parking

Cons: None

.

I bought my wedding gown at Charlotte's and I just tried it on the other day for the first time...I love it! The girl who helped me when I ordered it was great. I saw a dress on Maggie Sottero's website and even though they didn't have that gown in the store I was able to try on several other Maggie dresses that had similar aspects to the gown I wanted. She helped me see what I liked and didn't like. By the end of the appointment I felt so comfortable and knew that I would love the gown I saw online. So the next week I made another appointment and ordered the gown I never tried on! At first I was a little nervous but knew that I tried on enough gowns to be sure. At that same time, my bridemaids where also able to pick out and order their dresses (and we are getting our tuxes there too!). After I tried my gown on for the first time the other day I knew I made the right decision because I love it! When I tried on my gown she also helped me find some shoes (which I've been looking everywhere for), a beautiful necklace, and the perfect veil. Even though my wedding is a few months away, I feel like I could get married today!

2
★★★★★

I bought my wedding gown at Charlotte's and I just tried it on the other day for the first time...I love it! The girl who helped me when I ordered it was great. I saw a dress on Maggie Sottero's website and even though they didn't have that gown in the store I was able to try on several other Maggie dresses that had similar aspects to the gown I wanted. She helped me see what I liked and didn't like. By the end of the appointment I felt so comfortable and knew that I would love the gown I saw online. So the next week I made another appointment and ordered the gown I never tried on! At first I was a little nervous but knew that I tried on enough gowns to be sure. At that same time, my bridemaids where also able to pick out and order their dresses (and we are getting our tuxes there too!). After I tried my gown on for the first time the other day I knew I made the right decision because I love it! When I tried on my gown she also helped me find some shoes (which I've been looking everywhere for), a beautiful necklace, and the perfect veil. Even though my wedding is a few months away, I feel like I could get married today!

Pros: Lots of gowns, great staff

.

The first time I went to Charlotte's was with my best friend when she first started trying on dresses. She had the best experience there, and the girls who helped us were so sweet! Her experience was awesome! Now that I am engaged and getting married in a matter of weeks, I just have to say that I cannot thank Charlotte's enough for EVERYTHING that they have done for me! I have been to almost every bridal shop in town between mine and all of my friends weddings and Charlotte's is BY FAR the only shop that I would recommend. They have the best prices, the friendliest faces, and the nicest bridal rooms! I originally ordered my dress through another shop back in September. . .I won't go into too many details with that mess, but my dress was supposed to be in in February, and when it didn't come I was upset, when it didn't come in in March I was worried, and when it NEVER showed up in April, I went to Charlotte's to find a new dress. NOT ONLY did I find the MOST BEAUTIFUL PERFECT DREAM DRESS, but I also got great service and the consultant who helped me even made sure I knew about the rush option (since my wedding is in August and I was ordering so late) as well as the option for free custom length. I ordered my dress that day and it just came in last week and because of the custom length, I didn't have to pay for a hem, or take the time to make those alterations. IT WAS AWESOME that I didn't have to worry about any of that just weeks before my wedding. Because I ordered my gown through Charlotte's I was also offered a great discount on Bridesmaids Dresses as well. They have an awesome selection of wedding gowns and bridesmaids dresses, and when I went to pick up my dress last week they were having a sample gown sale, A TON of their dresses were 50% off! I totally recommend any bride to go in there and experience what I have experienced and find their dream dress! If it weren't for Charlotte's I would probably be out a dress and under a lot of stress! THEY ROCK!

2
★★★★★

The first time I went to Charlotte's was with my best friend when she first started trying on dresses. She had the best experience there, and the girls who helped us were so sweet! Her experience was awesome! Now that I am engaged and getting married in a matter of weeks, I just have to say that I cannot thank Charlotte's enough for EVERYTHING that they have done for me! I have been to almost every bridal shop in town between mine and all of my friends weddings and Charlotte's is BY FAR the only shop that I would recommend. They have the best prices, the friendliest faces, and the nicest bridal rooms! I originally ordered my dress through another shop back in September. . .I won't go into too many details with that mess, but my dress was supposed to be in in February, and when it didn't come I was upset, when it didn't come in in March I was worried, and when it NEVER showed up in April, I went to Charlotte's to find a new dress. NOT ONLY did I find the MOST BEAUTIFUL PERFECT DREAM DRESS, but I also got great service and the consultant who helped me even made sure I knew about the rush option (since my wedding is in August and I was ordering so late) as well as the option for free custom length. I ordered my dress that day and it just came in last week and because of the custom length, I didn't have to pay for a hem, or take the time to make those alterations. IT WAS AWESOME that I didn't have to worry about any of that just weeks before my wedding. Because I ordered my gown through Charlotte's I was also offered a great discount on Bridesmaids Dresses as well. They have an awesome selection of wedding gowns and bridesmaids dresses, and when I went to pick up my dress last week they were having a sample gown sale, A TON of their dresses were 50% off! I totally recommend any bride to go in there and experience what I have experienced and find their dream dress! If it weren't for Charlotte's I would probably be out a dress and under a lot of stress! THEY ROCK!

Pros: EVERYTHING-Selection, Customer Service, Atmosphere, Bridal Rooms

Cons: Are you kidding me??? NONE!!!

.

My bridesmaid used to work there. The other girls that work there are extremely negative. All they do all day long is complain and talk about the brides behind their backs. They like to laugh about the "fatties" and "trailer trash", and they think it's funny to degrade people. She thought it was really immature, and she told them so. Right after that, her schedule was mysteriously cut by 1/2. Go figure.

0
★☆☆☆☆

My bridesmaid used to work there. The other girls that work there are extremely negative. All they do all day long is complain and talk about the brides behind their backs. They like to laugh about the "fatties" and "trailer trash", and they think it's funny to degrade people. She thought it was really immature, and she told them so. Right after that, her schedule was mysteriously cut by 1/2. Go figure.

Pros: good selection of out of date dresses

Cons: everything

.

I was looking for a wedding dress. I went shopping all over town. Finally on the way home I decided to stop at Charlotte's. First off, the clerk that helped me was very helpful and nice. She helped me find a very beautiful wedding dress. However, during the fitting I refused to wear the slip or strapless bra it looked dirty to me.
Anyhow, after trying on the dress I decided to order a dress with two custom changes. So I set-up an appointment for the fitting. I brought a picture from a magazine of the exact type of changes. I wanted. I communicated this very clearly and the repeated it back to me three times. I felt confidant that we were all on the same page . I gave her the picture to fax to the designer she agreed. However, when the dress arrived one of the changes were wrong. Apparently, when the dress arrived it is inspected and list is gone over to most likely confirm that you are getting what you ordered and the clerk had checked all the boxes. However, the dress was not make to specifications, even though the picture was faxed to the designer! It was almost as if we did not have a conversation about the change. Now one aspect of the dress looks like the flashy eighties. I was shocked, but to sick to care. So, I now I have to hire a seamstress to fix the problem which is just more time and energy being expended. I do not know if the design idea was lost in communication, or if the designer is on one of those " my artistic creation spins." Now in retrospect, I wish I would purchased my gown from another boutique.

1
★★☆☆☆

I was looking for a wedding dress. I went shopping all over town. Finally on the way home I decided to stop at Charlotte's. First off, the clerk that helped me was very helpful and nice. She helped me find a very beautiful wedding dress. However, during the fitting I refused to wear the slip or strapless bra it looked dirty to me.
Anyhow, after trying on the dress I decided to order a dress with two custom changes. So I set-up an appointment for the fitting. I brought a picture from a magazine of the exact type of changes. I wanted. I communicated this very clearly and the repeated it back to me three times. I felt confidant that we were all on the same page . I gave her the picture to fax to the designer she agreed. However, when the dress arrived one of the changes were wrong. Apparently, when the dress arrived it is inspected and list is gone over to most likely confirm that you are getting what you ordered and the clerk had checked all the boxes. However, the dress was not make to specifications, even though the picture was faxed to the designer! It was almost as if we did not have a conversation about the change. Now one aspect of the dress looks like the flashy eighties. I was shocked, but to sick to care. So, I now I have to hire a seamstress to fix the problem which is just more time and energy being expended. I do not know if the design idea was lost in communication, or if the designer is on one of those " my artistic creation spins." Now in retrospect, I wish I would purchased my gown from another boutique.

Pros: Parking and service

Cons: Custom order botched

.

As a event planner in the Portland area, I would like to comment on the many complaints that I have heard since this store changed ownership. It appears that the new owner has turned this store on it's head. Over and over I've heard complaints about the attitude of the staff, items not being ordered on time, and their constant rumor-mongering. I would also like to take this opportunity to assure brides reading these reviews that contrary to what the staff of Charlotte's might tell you....the negative reviews were NOT written by their competitors. They have p*ssed of plenty of brides in the past year, and now they are fighting back. I personally witnessed the MANAGER of this store telling one of my brides that such-and-such store wrote the reviews posted on June 4th. That is simply not true. OWNER OF CHARLOTTE'S: YOU NEED TO OWN YOUR MISTAKES AND TAKE RESPONSIBILITY FOR THE ATTITUDES AND ACTIONS OF YOUR EXTREMELY IMMATURE STAFF.

0
★☆☆☆☆

As a event planner in the Portland area, I would like to comment on the many complaints that I have heard since this store changed ownership. It appears that the new owner has turned this store on it's head. Over and over I've heard complaints about the attitude of the staff, items not being ordered on time, and their constant rumor-mongering. I would also like to take this opportunity to assure brides reading these reviews that contrary to what the staff of Charlotte's might tell you....the negative reviews were NOT written by their competitors. They have p*ssed of plenty of brides in the past year, and now they are fighting back. I personally witnessed the MANAGER of this store telling one of my brides that such-and-such store wrote the reviews posted on June 4th. That is simply not true. OWNER OF CHARLOTTE'S: YOU NEED TO OWN YOUR MISTAKES AND TAKE RESPONSIBILITY FOR THE ATTITUDES AND ACTIONS OF YOUR EXTREMELY IMMATURE STAFF.

Pros: Nothing

Cons: Everything

.

I was driving by Charlotte's the other day and noticed that they were having a sample sale. I am getting married in August and knew I had to find a dress fast. I stopped by and they were able to get me in for an appointment with my own consultant. After about an hour trying on dresses I found the perfect dress off the floor for 50% off! I was so excited and the dress looked like it had never been worn. I was so happy with the sevice and amazed at the deal I got! Anyone getting married soon should go check out the sale!

2
★★★★★

I was driving by Charlotte's the other day and noticed that they were having a sample sale. I am getting married in August and knew I had to find a dress fast. I stopped by and they were able to get me in for an appointment with my own consultant. After about an hour trying on dresses I found the perfect dress off the floor for 50% off! I was so excited and the dress looked like it had never been worn. I was so happy with the sevice and amazed at the deal I got! Anyone getting married soon should go check out the sale!

Pros: selection,service,price!!!

Cons: it was a little messy when i was in

.

I have had bad customer service..but this tops them all! Lets start from the beginning...When I first went to Charlotte's the staff was average, the place was dirty and they told me over the phone they had something in the store..that they did not have. After months of searching for bridesmaid dresses and the clock ticking..I told my bridesmaids to order, because I feared not having them in time. After my girls had all placed their orders...I called to make sure it was being sent off. The associate that answered the phone told me they had not received measurements/money. So..what do I do?..I embarrass myself by taking the shops word and go off on my girls..when in deed they did get everything in. So when I call the shop back..they told me 'someone' forgot to enter them and that all the information was just sitting on the desk..credit card numbers and all! So..they told me they would call me back to confirm the order before sending it off. They them sent it and didn't call me to confirm. Finally,the dresses were in and we were told we needed to pick them up within 10 days. So 2 of my bridesmaids and I went. They had fitted my girls at the wrong size! What makes it even worse..is that they blamed the wrong sizes on us...even though they measured them. They were rude, snotty, unhelpful and took 20 minutes to find the dresses they had just called me about. They never once came in to ask if we needed help. So upset..we forgot to grab the bridesmaid dresses as we walked out. I went back in to grab them and they were talking garbage about us..I was furious. I informed them that they might want to wait until their customers leave the parking lot before they start talking garbage about them. I then informed them they were the most unprofessional bridal shop I have ever been to and walked out. Trust me..I will be finding out who the owner is and making a formal complaint. As if I don't have enough on my plate with planning my wedding!

0
★☆☆☆☆

I have had bad customer service..but this tops them all! Lets start from the beginning...When I first went to Charlotte's the staff was average, the place was dirty and they told me over the phone they had something in the store..that they did not have. After months of searching for bridesmaid dresses and the clock ticking..I told my bridesmaids to order, because I feared not having them in time. After my girls had all placed their orders...I called to make sure it was being sent off. The associate that answered the phone told me they had not received measurements/money. So..what do I do?..I embarrass myself by taking the shops word and go off on my girls..when in deed they did get everything in. So when I call the shop back..they told me 'someone' forgot to enter them and that all the information was just sitting on the desk..credit card numbers and all! So..they told me they would call me back to confirm the order before sending it off. They them sent it and didn't call me to confirm. Finally,the dresses were in and we were told we needed to pick them up within 10 days. So 2 of my bridesmaids and I went. They had fitted my girls at the wrong size! What makes it even worse..is that they blamed the wrong sizes on us...even though they measured them. They were rude, snotty, unhelpful and took 20 minutes to find the dresses they had just called me about. They never once came in to ask if we needed help. So upset..we forgot to grab the bridesmaid dresses as we walked out. I went back in to grab them and they were talking garbage about us..I was furious. I informed them that they might want to wait until their customers leave the parking lot before they start talking garbage about them. I then informed them they were the most unprofessional bridal shop I have ever been to and walked out. Trust me..I will be finding out who the owner is and making a formal complaint. As if I don't have enough on my plate with planning my wedding!

Pros: Parking Lot? If you can even call it that!

Cons: Staff, selection, prices, location, building, EVERYTHING!

.

I signed up with City Search so I could specifically write this review as I have just returned from this bridal shop. I'll spare you the typical bridal details of my experience there over the duration of my lunch break today, however I will recount the unacceptable behavior and severe lack of class that Charlotte's Wedding's and More absolutely reeks of. As I am simply a bridesmaid...and not a bride, feel confident in knowing the purpose of this review is not that of a BRIDEZILLA who is choosing to vent her frustrations regarding all of the classic and unreasonable demands not being met. Trust me, I know the type! That being said, don't waste your time with this crapshoot. There are plenty of places I could go and be treated with more respect that I was at Charlotte's Weddings....McDonalds, is a good example. Heck, the lady working the graveyard shift on the drive through window has better customer services than the larger blonde associate at that shop. In fact, she was even advised that it is typically better to wait until her customers leave the building before she starts talking garbage about them. Aside from the neglectful, rude, unprofessional low class associates and service, the store filthy, out of date, and a complete fire hazard. The shitmobile has arrived folks....congratulations Charlotte's Weddings and More....you win the prize of being the biggest piece of garbage bridal shop that I have been to in the last 5 year. In my humble opinion a trip to David's Bridal on a busy Holiday weekend with a sales associate that doesn't speak English would be more enjoyable.

0
★☆☆☆☆

I signed up with City Search so I could specifically write this review as I have just returned from this bridal shop. I'll spare you the typical bridal details of my experience there over the duration of my lunch break today, however I will recount the unacceptable behavior and severe lack of class that Charlotte's Wedding's and More absolutely reeks of. As I am simply a bridesmaid...and not a bride, feel confident in knowing the purpose of this review is not that of a BRIDEZILLA who is choosing to vent her frustrations regarding all of the classic and unreasonable demands not being met. Trust me, I know the type! That being said, don't waste your time with this crapshoot. There are plenty of places I could go and be treated with more respect that I was at Charlotte's Weddings....McDonalds, is a good example. Heck, the lady working the graveyard shift on the drive through window has better customer services than the larger blonde associate at that shop. In fact, she was even advised that it is typically better to wait until her customers leave the building before she starts talking garbage about them. Aside from the neglectful, rude, unprofessional low class associates and service, the store filthy, out of date, and a complete fire hazard. The shitmobile has arrived folks....congratulations Charlotte's Weddings and More....you win the prize of being the biggest piece of garbage bridal shop that I have been to in the last 5 year. In my humble opinion a trip to David's Bridal on a busy Holiday weekend with a sales associate that doesn't speak English would be more enjoyable.

Pros: none

Cons: all associates missed class on day one of Customer Service and Sales 101

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My fiance and I set a date for our wedding with not much time to plan, but it only took one visit to Charlotte's Weddings with one of my bridesmaids, and we had all of our dresses picked out. We loved the private room and the fact that the staff picked out dresses based on our taste for us to try, avoiding the overwhelm of racks of gowns. The second dress I tried on was the exact one I had found on-line and brought in a picture of. It usually takes 4 months to have it made, but the staff were able to find one in my size in a domestic warehouse and had it to me in a month. They also offered impeccable service while juggling calls with our measurements, delivery requests, and down payments. I also went with one of their recommended seamstresses, and ended up with a dress some of my wedding guests said was the most beautiful they had ever seen. Thank you for making a potential shopping nightmare into a relaxed, rewarding experience!

2
★★★★★

My fiance and I set a date for our wedding with not much time to plan, but it only took one visit to Charlotte's Weddings with one of my bridesmaids, and we had all of our dresses picked out. We loved the private room and the fact that the staff picked out dresses based on our taste for us to try, avoiding the overwhelm of racks of gowns. The second dress I tried on was the exact one I had found on-line and brought in a picture of. It usually takes 4 months to have it made, but the staff were able to find one in my size in a domestic warehouse and had it to me in a month. They also offered impeccable service while juggling calls with our measurements, delivery requests, and down payments. I also went with one of their recommended seamstresses, and ended up with a dress some of my wedding guests said was the most beautiful they had ever seen. Thank you for making a potential shopping nightmare into a relaxed, rewarding experience!

Pros: Value, private fitting rooms, service

 

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