Mahalo

★★★☆☆

About Mahalo

Categories
  • Massage Therapists
  • Skin Care Specialists
  • Day Spas

Personal Services

Personal Services
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3.0 2
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I entertained by entire Bridal Party at the spa for hair services, nail services, facials and massages. It was incredible. Highly recommend. Big area for private party food & drink. Services OUTSTANDING. Staff was great. My friends and I will be back.

5
★★★★★

I entertained by entire Bridal Party at the spa for hair services, nail services, facials and massages. It was incredible. Highly recommend. Big area for private party food & drink. Services OUTSTANDING. Staff was great. My friends and I will be back.

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Having attended college in Hawaii, I know what the word means. It is a sign of thanks or gratitude. Danielle Day Spa was a nice place. I had visited on several occasions and for a variety of reasons. But ever since Danielle Day Spa became Mahalo I have had nothing but mahalo to Danielle Day Spa for the excellent customer service they used to offer.

I hae a $200 gift certificate that is expiring as I type. It is expiring because Mahalo refuses to perform the procedure that the certificate was purchased for. I had my consultation. I made my appointment for the fllowing week. Two hours prior to my appointment I got a phone call saying I would need a doctors note to have the tatooing procedure done. I asked to speak with the manager, she still hasn't returned any of my calls! I asked for the owners information, I was refused. I really feel that if the owners knew how the customers are being treated there would be changes made. I have been in management in the customer service sector for many years and now am a retail consultant ~ this service would not be acceptable anywhere I have been employeed!

PROS: Nice atmosphere.
CONS: Poor customer service outside the services rendered.

1
★☆☆☆☆

Having attended college in Hawaii, I know what the word means. It is a sign of thanks or gratitude. Danielle Day Spa was a nice place. I had visited on several occasions and for a variety of reasons. But ever since Danielle Day Spa became Mahalo I have had nothing but mahalo to Danielle Day Spa for the excellent customer service they used to offer.

I hae a $200 gift certificate that is expiring as I type. It is expiring because Mahalo refuses to perform the procedure that the certificate was purchased for. I had my consultation. I made my appointment for the fllowing week. Two hours prior to my appointment I got a phone call saying I would need a doctors note to have the tatooing procedure done. I asked to speak with the manager, she still hasn't returned any of my calls! I asked for the owners information, I was refused. I really feel that if the owners knew how the customers are being treated there would be changes made. I have been in management in the customer service sector for many years and now am a retail consultant ~ this service would not be acceptable anywhere I have been employeed!

PROS: Nice atmosphere.
CONS: Poor customer service outside the services rendered.

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