Infinitel Communications

★★☆☆☆
  • 1715 Noreiga Street

    San Francisco, CA 94122

    Map & Directions
  • 415-504-9688

About Infinitel Communications

Categories
  • Communications
  • Cellular Phone Companies

Communications & Utilities

Communications & Utilities
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will never go back to this store again. unprofessional and not up front with you about the details. all in all, they're a business where profit comes first, so they won't be helping you to get the best deal there is.

1
★☆☆☆☆

will never go back to this store again. unprofessional and not up front with you about the details. all in all, they're a business where profit comes first, so they won't be helping you to get the best deal there is.

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They never give back you the rebate. When you follow up your rebate, they just tell lies that your rebate check has been sent out. The fact is that you will never receive it.

1
★☆☆☆☆

They never give back you the rebate. When you follow up your rebate, they just tell lies that your rebate check has been sent out. The fact is that you will never receive it.

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I bought a Nokia phone from them a while back, they would tell you all kind of stories..., if they can't sell it to your cheaper than others, they would claim the rebates for you and so you can get it for free. BS- But TOO LATE, I paid $300 dollars upfront, I had to go back there for rebates every month or so, ever since I had the phone, I went back for about 10 times, sometimes they claim they are busy.... sometimes something else. But too late, I am already stuck with a 2 year contract.

-I hate dealing with dishonest companies, and this is a local store who I thought they would provide better service since they had pretty advertisements.

-Back and forth is just a waste of time, they would treat you just like you were asking lots and lots of help from them. As matter of fact, I am the customer who??s keeping their business going, but they would try all their best to ignore you?.

-Everything they promised on the rebate was lie, because only 2 rebates came back were there supposed to be 5.

-I DO NOT recommend this store at all, may be even online stores had better support than they do.

-AVOID IT

1
★☆☆☆☆

I bought a Nokia phone from them a while back, they would tell you all kind of stories..., if they can't sell it to your cheaper than others, they would claim the rebates for you and so you can get it for free. BS- But TOO LATE, I paid $300 dollars upfront, I had to go back there for rebates every month or so, ever since I had the phone, I went back for about 10 times, sometimes they claim they are busy.... sometimes something else. But too late, I am already stuck with a 2 year contract.

-I hate dealing with dishonest companies, and this is a local store who I thought they would provide better service since they had pretty advertisements.

-Back and forth is just a waste of time, they would treat you just like you were asking lots and lots of help from them. As matter of fact, I am the customer who??s keeping their business going, but they would try all their best to ignore you?.

-Everything they promised on the rebate was lie, because only 2 rebates came back were there supposed to be 5.

-I DO NOT recommend this store at all, may be even online stores had better support than they do.

-AVOID IT

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If I could give a negative rating, I would. I have had the worst time with this company. I recently bought a cell phone and opened a new account with them. At the time, they gave me a rebate form to fill out which would expire in 13 days. The manager told me to cut out the UPC code from the box and to send in the rebate as soon as possible because it would take a few days to get there and a few days to process it. 14 days later my phone started malfuntioning. I took it to a verizon store where they told me that because it had not been 30 days yet that I could get a new phone exchanged in its place but that I would have to do that with my dealer OR I could get a refurbished phone sent to me by Verizon. So I went back to Infinitel and they number 1 said that I could only do so if I had used less than 400 minutes. He said that that was a number I could not manipulate so he would know for sure and I couldnt trick him. What kind of an attitude is that?! Then he tells me because I cut the UPC code I cant exchnge it I can only wait 30 days until the warranty kicks n and then they can fill out forms so I can get a refurbished phone. Why would I do that if verizon can do it now. So then I said Verizon said we could exchange the phone with or without the UPC code and tha tthe only reason I cut out the UPC code right away was at his urging because the rebate was going to expire soon. he said nothing about if I cut it I could not exchange my phone. He doesnt blieve me when I tell him verizon told me this so he calls verizon himeslf and verizon tells him the same ting. without a UPC code, an exchange CAN be made within 30 days. But he still would not exchange it. He said he never told me to cut the UPC code (which is a lie) .
Not only was there poor customer service and policies that deviated from Verizon policies, they added ringback charges to my phone. charges that I did not authorize (since it is a optional add on)

All in all I was very disatissfied with this company. This horror I hadwas not only with this location but they even called and got the manager of the headquarters on the phone who said that it was the manager's word against mine and that the manager did not tell me to cut the UPC code (whihc like I said was a lie, why would I cut the code anyway, I dont know nything about selling phones and how to get rebates).

i know this place may seem worth it because they are cheap, but it is because they have a very shady business. The contract you sign allows you to only back out of verizon within 5 days, where as the verizon policy is 30 DAYS!

1
★☆☆☆☆

If I could give a negative rating, I would. I have had the worst time with this company. I recently bought a cell phone and opened a new account with them. At the time, they gave me a rebate form to fill out which would expire in 13 days. The manager told me to cut out the UPC code from the box and to send in the rebate as soon as possible because it would take a few days to get there and a few days to process it. 14 days later my phone started malfuntioning. I took it to a verizon store where they told me that because it had not been 30 days yet that I could get a new phone exchanged in its place but that I would have to do that with my dealer OR I could get a refurbished phone sent to me by Verizon. So I went back to Infinitel and they number 1 said that I could only do so if I had used less than 400 minutes. He said that that was a number I could not manipulate so he would know for sure and I couldnt trick him. What kind of an attitude is that?! Then he tells me because I cut the UPC code I cant exchnge it I can only wait 30 days until the warranty kicks n and then they can fill out forms so I can get a refurbished phone. Why would I do that if verizon can do it now. So then I said Verizon said we could exchange the phone with or without the UPC code and tha tthe only reason I cut out the UPC code right away was at his urging because the rebate was going to expire soon. he said nothing about if I cut it I could not exchange my phone. He doesnt blieve me when I tell him verizon told me this so he calls verizon himeslf and verizon tells him the same ting. without a UPC code, an exchange CAN be made within 30 days. But he still would not exchange it. He said he never told me to cut the UPC code (which is a lie) .
Not only was there poor customer service and policies that deviated from Verizon policies, they added ringback charges to my phone. charges that I did not authorize (since it is a optional add on)

All in all I was very disatissfied with this company. This horror I hadwas not only with this location but they even called and got the manager of the headquarters on the phone who said that it was the manager's word against mine and that the manager did not tell me to cut the UPC code (whihc like I said was a lie, why would I cut the code anyway, I dont know nything about selling phones and how to get rebates).

i know this place may seem worth it because they are cheap, but it is because they have a very shady business. The contract you sign allows you to only back out of verizon within 5 days, where as the verizon policy is 30 DAYS!

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I saw an advertisement in the paper for this store, and decided to check it out so that I could open a new Cingular mobile phone account. The employee there was nice, but was not too experienced (I saw on the wall that he just got his certification from Cingular to work there that month I went there), but he was trying his best to make his sales. The decor makes it seems as if you've just stepped into Cingular world, with all orange and white decorations. Not the very best, but for a regular place to open up a new Cingular cell phone plan with no hassles, Infinitel Communications is good place to go.

4
★★★★☆

I saw an advertisement in the paper for this store, and decided to check it out so that I could open a new Cingular mobile phone account. The employee there was nice, but was not too experienced (I saw on the wall that he just got his certification from Cingular to work there that month I went there), but he was trying his best to make his sales. The decor makes it seems as if you've just stepped into Cingular world, with all orange and white decorations. Not the very best, but for a regular place to open up a new Cingular cell phone plan with no hassles, Infinitel Communications is good place to go.

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