Lee Read Jewelers

★★★★★

About Lee Read Jewelers

Categories
  • Jewelry Repair Shops
  • Jewelry & Watch Stores
  • Jewelry

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.

I had got a lot of help and everyone was very nice! thank you LR!

5
★★★★★

I had got a lot of help and everyone was very nice! thank you LR!

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.

Wonderful store Great service. Love when they cleans my rings. I go to store for any jewelry repairs. Thank you

5
★★★★★

Wonderful store Great service. Love when they cleans my rings. I go to store for any jewelry repairs. Thank you

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.

My rind is beautiful & fits perfectly! i appreciate all your hard work & job well done!

5
★★★★★

My rind is beautiful & fits perfectly! i appreciate all your hard work & job well done!

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They're great!! People are always good company :)

5
★★★★★

They're great!! People are always good company :)

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.

Thank you for the most amazing engagement ring! The staff here helped my boyfriend find an absolutely beautiful ring!

5
★★★★★

Thank you for the most amazing engagement ring! The staff here helped my boyfriend find an absolutely beautiful ring!

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.

I love shopping at Lee Read Jewelers! Great price, great staff, and excellent customer service! Thank you so much!

5
★★★★★

I love shopping at Lee Read Jewelers! Great price, great staff, and excellent customer service! Thank you so much!

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.

I walked in for a jewelery repair, got in done in no time, came back for my girlfriend's birthday gift.

5
★★★★★

I walked in for a jewelery repair, got in done in no time, came back for my girlfriend's birthday gift.

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.

I wanted to express my deepest gratitude in fixing my ring & quick delivery. It's beautiful & fits perfectly! I appreciate all your hard work & for a job well done!

5
★★★★★

I wanted to express my deepest gratitude in fixing my ring & quick delivery. It's beautiful & fits perfectly! I appreciate all your hard work & for a job well done!

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.

I loving shopping here because of the price! Sarah is so nice! Check it out.

5
★★★★★

I loving shopping here because of the price! Sarah is so nice! Check it out.

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.

Seven years ago, my wife and I got our wedding bands at Lee Read. The diamonds were fantastic and the jewelry is of great quality. We received the "golden diamond promise" which guaranteed ALL work and maintenance on my wife's diamond ring. My band had a rockblasted finish that looked great, but I could tell it would wear away often. I was told not to worry that they would always refinish my ring every six months.

For four years the service we received was second to none. Every time we entered the store we were greeted with warmth and always offered drinks and friendly, "non-salesman" conversation while I rings were service without a single question -- ever.

Then, about three years ago things began to change. Even though they will readily tell you they "store everything in their computer", we were told that they had stopped offering the "golden diamond promise" and that I had to produce the paperwork to prove that we were recepients of the promise.

Every routine maintenance trip has become a headache full of them having to double-check everything and us having to "prove" things. Gone are the days of friendly, unwavering and unquestioned service to us as customers. And gone are the days of them servicing my band. Because my band doesnt have a diamond, I had no such written promise and just this week they have decided that even though their computers show seven years of free maintenance, they will no longer service my ring because I have no written proof of the guarantee.

I would think that standing by their word would be worth the $16 (the cost to refinish my ring) to run a good business; it's a shame that it's getting harder and harder to find businesses that are willing to serve their customers and earn their business. I guess it is ultimately my fault for not "making them put it writing", but it just seems like a reputable business shouldnt be that way.

To top it off, this last week when my wife was in getting our rings serviced, they had agreed to finish my ring for free "this time" since they had done it for years according to the records, but next time I would need to produce more paperwork. As she was leaving the store, the manager of store operations came over and asked the jeweler in a loud voice, "What was all that noise back there?" To which he responded in an equally loud voice, "Just all the work I was doing for free."

So tacky and unprofessional. I'm grieving the loss of good integrity of business in my generation.

2
★★☆☆☆

Seven years ago, my wife and I got our wedding bands at Lee Read. The diamonds were fantastic and the jewelry is of great quality. We received the "golden diamond promise" which guaranteed ALL work and maintenance on my wife's diamond ring. My band had a rockblasted finish that looked great, but I could tell it would wear away often. I was told not to worry that they would always refinish my ring every six months.

For four years the service we received was second to none. Every time we entered the store we were greeted with warmth and always offered drinks and friendly, "non-salesman" conversation while I rings were service without a single question -- ever.

Then, about three years ago things began to change. Even though they will readily tell you they "store everything in their computer", we were told that they had stopped offering the "golden diamond promise" and that I had to produce the paperwork to prove that we were recepients of the promise.

Every routine maintenance trip has become a headache full of them having to double-check everything and us having to "prove" things. Gone are the days of friendly, unwavering and unquestioned service to us as customers. And gone are the days of them servicing my band. Because my band doesnt have a diamond, I had no such written promise and just this week they have decided that even though their computers show seven years of free maintenance, they will no longer service my ring because I have no written proof of the guarantee.

I would think that standing by their word would be worth the $16 (the cost to refinish my ring) to run a good business; it's a shame that it's getting harder and harder to find businesses that are willing to serve their customers and earn their business. I guess it is ultimately my fault for not "making them put it writing", but it just seems like a reputable business shouldnt be that way.

To top it off, this last week when my wife was in getting our rings serviced, they had agreed to finish my ring for free "this time" since they had done it for years according to the records, but next time I would need to produce more paperwork. As she was leaving the store, the manager of store operations came over and asked the jeweler in a loud voice, "What was all that noise back there?" To which he responded in an equally loud voice, "Just all the work I was doing for free."

So tacky and unprofessional. I'm grieving the loss of good integrity of business in my generation.

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.

This is a nice place with nice people. The sales staff is very friendly. I got my wedding ring here and my husbands band. The same sales staff is their from when I bought them five years ago. That says to me that this is a good place. They have a gigantic selection and an onsite repair shop. They even have a play area for the kids. This is a nice no pressure place to buy jewelry.

4
★★★★☆

This is a nice place with nice people. The sales staff is very friendly. I got my wedding ring here and my husbands band. The same sales staff is their from when I bought them five years ago. That says to me that this is a good place. They have a gigantic selection and an onsite repair shop. They even have a play area for the kids. This is a nice no pressure place to buy jewelry.

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.

We have purchased several pieces of jewelry at this store and have never been dissapointed. Their selection is great, the service even better. Even the prices are comparable to other places. My kids love the fish tank.

5
★★★★★

We have purchased several pieces of jewelry at this store and have never been dissapointed. Their selection is great, the service even better. Even the prices are comparable to other places. My kids love the fish tank.

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.

I was looking for a nice watch for a close friend's birthday and stopped in to Lee Reed for a look. I was very impressed at the selection they had and ended up purchasing the watch I wanted for $80 less than at the mall.

4
★★★★☆

I was looking for a nice watch for a close friend's birthday and stopped in to Lee Reed for a look. I was very impressed at the selection they had and ended up purchasing the watch I wanted for $80 less than at the mall.

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.

So happy with the service we got when we bought our wedding bands. They've got a big selection and really give one on one service. I lost a diamond in my wedding band and they replaced it right away for free since I had been coming in to have it checked and cleaned.

5
★★★★★

So happy with the service we got when we bought our wedding bands. They've got a big selection and really give one on one service. I lost a diamond in my wedding band and they replaced it right away for free since I had been coming in to have it checked and cleaned.

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