Antioch medical Imaging

★★★☆☆

About Antioch medical Imaging

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  • Radiologists

Health & Medical

Health & Medical
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The office staff in front do not have it together. The wait is long. Most of the staff is unfriendly. Their billing practice is a nightmare. Will never ever go back. You couldn't pay me or send me for free to go back. The billing office lies and tries to get more money from patient. They charge an outrageous fee for their billing errors. They wont work with you. Their mannerisms on the phone are at the age capacity of a arrogant 8th grade.

The girls do not know how to code to bill insurance and come after you for higher fees and 35% charges. They use the wrong billing codes and blame other doctors and patients for their mistakes.

1
★☆☆☆☆

The office staff in front do not have it together. The wait is long. Most of the staff is unfriendly. Their billing practice is a nightmare. Will never ever go back. You couldn't pay me or send me for free to go back. The billing office lies and tries to get more money from patient. They charge an outrageous fee for their billing errors. They wont work with you. Their mannerisms on the phone are at the age capacity of a arrogant 8th grade.

The girls do not know how to code to bill insurance and come after you for higher fees and 35% charges. They use the wrong billing codes and blame other doctors and patients for their mistakes.

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I have been going to Antioch MRI for mammograms and chest x-rays for many years. The staff has been nothing but courteous and professional. I have never had a billing problem with them (yes, I have insurance). The only reason I don't give them 5 stars is because I never give anything 5 stars! It is typical for people who have negative experiences to write reviews; but fairness dictates that those of us with no complaints write reviews too!

4
★★★★☆

I have been going to Antioch MRI for mammograms and chest x-rays for many years. The staff has been nothing but courteous and professional. I have never had a billing problem with them (yes, I have insurance). The only reason I don't give them 5 stars is because I never give anything 5 stars! It is typical for people who have negative experiences to write reviews; but fairness dictates that those of us with no complaints write reviews too!

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Unbelievable! Antioch MRI had made thousands of dollars from my business and that of my family members. So here is how they treat their customers: Antioch Medical imaging MISTAKENLY billed me for a $30 co-pay because they miscoded my MRI as an office business. Their collection agency called me, I told them it was an error, and the aggressive collector threatened to put it on my credit report, and within 2 hours the Collection agency had actually done so. (I have credit monitoring with Experian and was notified of this by e-mail.) By the end of the next day, after dozens of phone calls, Antioch MRI was informed by Aetna, the insurance company, of the mistake on a conference call. The whole time I dealt with Antioch Medical Imaging that entire day, they were rude and unprofessional, and refused to admit their error, and basically treated me like a deadbeat. Despite the request from Aetna that they take it out of collection, Antioch MRI refused to take it out of collection or remove it from my credit report because, well, to describe it as accurately as possible... they DIDN'T LIKE ME! Their actual statement to me when I demanded they remove it was "not if you're going to act that way". Do they believe that they get to put and keep a false entry on my credit report because they don't like the way I acted? They have no clue how to run a business, and are violating the Federal fair credit reporting Act, their contract with Aetna, and I am certain any number of rules about being a professional medical facility. Hopefully, once I report them to the District Attorney and everyone else I can think of, as well as demand that Aetna cancel their contract with Antioch Medical Imaging, they will see that they simply cannot act with impunity and do whatever they want, ignoring the law and the truth. I have nothing to hide, e-mail me at tonychar1@comcast.net if you want more details or proof of what they did.

1
★☆☆☆☆

Unbelievable! Antioch MRI had made thousands of dollars from my business and that of my family members. So here is how they treat their customers: Antioch Medical imaging MISTAKENLY billed me for a $30 co-pay because they miscoded my MRI as an office business. Their collection agency called me, I told them it was an error, and the aggressive collector threatened to put it on my credit report, and within 2 hours the Collection agency had actually done so. (I have credit monitoring with Experian and was notified of this by e-mail.) By the end of the next day, after dozens of phone calls, Antioch MRI was informed by Aetna, the insurance company, of the mistake on a conference call. The whole time I dealt with Antioch Medical Imaging that entire day, they were rude and unprofessional, and refused to admit their error, and basically treated me like a deadbeat. Despite the request from Aetna that they take it out of collection, Antioch MRI refused to take it out of collection or remove it from my credit report because, well, to describe it as accurately as possible... they DIDN'T LIKE ME! Their actual statement to me when I demanded they remove it was "not if you're going to act that way". Do they believe that they get to put and keep a false entry on my credit report because they don't like the way I acted? They have no clue how to run a business, and are violating the Federal fair credit reporting Act, their contract with Aetna, and I am certain any number of rules about being a professional medical facility. Hopefully, once I report them to the District Attorney and everyone else I can think of, as well as demand that Aetna cancel their contract with Antioch Medical Imaging, they will see that they simply cannot act with impunity and do whatever they want, ignoring the law and the truth. I have nothing to hide, e-mail me at tonychar1@comcast.net if you want more details or proof of what they did.

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2 out of 3 people found this review helpful.

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My doctor ordered a test which required an injection into my shoulder joint by a doctor prior to the exam. I called trying to schedule, but was left on hold and passed from staff member to staff member having to repeat my reason for the call again and again. I was finally scheduled, and arrived on the day of my appointment, only to be told I wasn't in the system! Furthermore, after I spent a good deal of time filling out their ridiculous paperwork, I wasn't scheduled again for another 8 weeks!
For someone in pain, and wanting to get a diagnostic study to resolve their medical problem, this facility really needs to learn the meaning of PROFESSIONALISM and MEDICAL CARE!
Go to Pittsburg Open MRI... no problems there!

1
★☆☆☆☆

My doctor ordered a test which required an injection into my shoulder joint by a doctor prior to the exam. I called trying to schedule, but was left on hold and passed from staff member to staff member having to repeat my reason for the call again and again. I was finally scheduled, and arrived on the day of my appointment, only to be told I wasn't in the system! Furthermore, after I spent a good deal of time filling out their ridiculous paperwork, I wasn't scheduled again for another 8 weeks!
For someone in pain, and wanting to get a diagnostic study to resolve their medical problem, this facility really needs to learn the meaning of PROFESSIONALISM and MEDICAL CARE!
Go to Pittsburg Open MRI... no problems there!

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2 out of 3 people found this review helpful.

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I like AMI because they do not make you wait. They answer their phone in a timely manner. They try to provide a good service.
My only peeve with the whole medical community is that even if you are a cash paying customer who wants to order a mammogram or chest Xray you cannot get one unless you have an order from a doctor. If you are your own health advocate you should be able to do as your doc's recommend. Get your tests on your own accord, after all YOU are paying for it.It is your concern,your body.
What if you don't have insurance, or what if you want to take your
information to a doctor of your choice. It is really an unfair to the consumer practice.

5
★★★★★

I like AMI because they do not make you wait. They answer their phone in a timely manner. They try to provide a good service.
My only peeve with the whole medical community is that even if you are a cash paying customer who wants to order a mammogram or chest Xray you cannot get one unless you have an order from a doctor. If you are your own health advocate you should be able to do as your doc's recommend. Get your tests on your own accord, after all YOU are paying for it.It is your concern,your body.
What if you don't have insurance, or what if you want to take your
information to a doctor of your choice. It is really an unfair to the consumer practice.

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1 out of 2 people found this review helpful.

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we were pregnant and came here for a routine ultrasound - what followed were a couple months of worry and anguish after the radiologist misread our test and "suggested" that our baby had a serious brain defect. we ended up preparing for a difficult delivery by changing the delivery hospital and changing medical groups to find a new OB and Pediatrician who could handle our case at the other hospital. we researched the syndrome and joined a support group, spent many a sleepless night crying and worrying about our child. we had a specialist standing by at delivery only to discover our baby was in fact born completely normal. So relieved, of course, but not pleased that this happened. maybe this place is ok for imaging a hip or shoulder but be aware if you are going for a prenatal ultrasound. [this is my opinion, YMMV]

1
★☆☆☆☆

we were pregnant and came here for a routine ultrasound - what followed were a couple months of worry and anguish after the radiologist misread our test and "suggested" that our baby had a serious brain defect. we ended up preparing for a difficult delivery by changing the delivery hospital and changing medical groups to find a new OB and Pediatrician who could handle our case at the other hospital. we researched the syndrome and joined a support group, spent many a sleepless night crying and worrying about our child. we had a specialist standing by at delivery only to discover our baby was in fact born completely normal. So relieved, of course, but not pleased that this happened. maybe this place is ok for imaging a hip or shoulder but be aware if you are going for a prenatal ultrasound. [this is my opinion, YMMV]

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0 out of 1 people found this review helpful.

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when going to have an MRI done these people can realy help with it when you dont like being closed in they help you relax so you can have the test done to see whats wrong they made me feel very comfortable during this test

5
★★★★★

when going to have an MRI done these people can realy help with it when you dont like being closed in they help you relax so you can have the test done to see whats wrong they made me feel very comfortable during this test

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0 out of 2 people found this review helpful.

 

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