Carpet Masters Southwest Ohio LLC

★★★☆☆
  • 1927 Crown Ave

    Cincinnati, OH 45213

    Map & Directions
  • 513-602-7222

About Carpet Masters Southwest Ohio LLC

Categories
  • Carpet & Rug Cleaners

Personal Services

Personal Services
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I remember many years ago as a young homemaker with five children, I longed for someone ?? anyone ?? to help me get things done. Along came these kind ladies in red and white checks to the rescue. They could have thrown in the towel after a few times of service. However, they remained and were truly amazing. Who else could show up on time, weekly, rain, sleet, or snow and make my world shine so brightly? Work around my children? Tolerate my requests? They certainly made a difference for me and my family. I am still blessed to have them continue to take care of my home till this very day. They do provide outstanding service. Don??t hesitate to call on them!

5
★★★★★

I remember many years ago as a young homemaker with five children, I longed for someone ?? anyone ?? to help me get things done. Along came these kind ladies in red and white checks to the rescue. They could have thrown in the towel after a few times of service. However, they remained and were truly amazing. Who else could show up on time, weekly, rain, sleet, or snow and make my world shine so brightly? Work around my children? Tolerate my requests? They certainly made a difference for me and my family. I am still blessed to have them continue to take care of my home till this very day. They do provide outstanding service. Don??t hesitate to call on them!

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I had my carpets cleaned on Saturday by B&B Carpet Cleaning and they did a great job. I had 7 rooms cleaned for $104.95 and a free room freshener. They crew was very nice and they asked me to show them what needed cleaning. They did it in a timely manner as well! As soon as they were done I could tell a difference but it looked brand new once it had dried. I will recommend them to anyone. They did an awesome job for a great price.

5
★★★★★

I had my carpets cleaned on Saturday by B&B Carpet Cleaning and they did a great job. I had 7 rooms cleaned for $104.95 and a free room freshener. They crew was very nice and they asked me to show them what needed cleaning. They did it in a timely manner as well! As soon as they were done I could tell a difference but it looked brand new once it had dried. I will recommend them to anyone. They did an awesome job for a great price.

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I recently had B&B Carpet Cleaning out to my house and they did a fantastic job. From the very beginning I liked the company. I spoke with a lady named Sarah and she was very helpful with scheduling my appointment, since I have a busy life. The crew came out, on time and they were very polite. I have small children so there was a lot of food and drink spills, which were completely removed. I was so surprised because I thought a lot were permanent. I recommend B&B to all of my friends and I would do so with anyone else. They are a 5 star company!

5
★★★★★

I recently had B&B Carpet Cleaning out to my house and they did a fantastic job. From the very beginning I liked the company. I spoke with a lady named Sarah and she was very helpful with scheduling my appointment, since I have a busy life. The crew came out, on time and they were very polite. I have small children so there was a lot of food and drink spills, which were completely removed. I was so surprised because I thought a lot were permanent. I recommend B&B to all of my friends and I would do so with anyone else. They are a 5 star company!

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1 out of 1 people found this review helpful.

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I spent hours researching carpet cleaning companies. I read good and bad things about every company I looked into. Upon calling around for prices the girl at B & B seemed to be the most helpful. I decided to hire them. The gentleman who came to my home were both knowledgeable and courteous. And my carpet looks great! I was extremely pleased with my experience and have recommended B & B to several of my friends.

5
★★★★★

I spent hours researching carpet cleaning companies. I read good and bad things about every company I looked into. Upon calling around for prices the girl at B & B seemed to be the most helpful. I decided to hire them. The gentleman who came to my home were both knowledgeable and courteous. And my carpet looks great! I was extremely pleased with my experience and have recommended B & B to several of my friends.

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2 out of 2 people found this review helpful.

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I have used B & B Carpet Cleaning to clean my carpets for over 10 years. Each time they come into my home I am treated with respect and my carpets always turn out great. I believe you get what you give. If you treat workmen well, they'll treat you well. If you don't have unrealistic expections, then you won't be let down. I've had a spot or two over the years that hasn't come out. But they make several attempts to get it out. Sometimes things are permanent. I get it! I just wish other people did.

B & B is a great litlle local company with whom I've been nothing but pleased with. And I will continue to call them for all my carpet and upholstery cleaning needs.

5
★★★★★

I have used B & B Carpet Cleaning to clean my carpets for over 10 years. Each time they come into my home I am treated with respect and my carpets always turn out great. I believe you get what you give. If you treat workmen well, they'll treat you well. If you don't have unrealistic expections, then you won't be let down. I've had a spot or two over the years that hasn't come out. But they make several attempts to get it out. Sometimes things are permanent. I get it! I just wish other people did.

B & B is a great litlle local company with whom I've been nothing but pleased with. And I will continue to call them for all my carpet and upholstery cleaning needs.

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2 out of 2 people found this review helpful.

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I hired B & B Carpet Cleaning to clean our carpets in November. I explained that we had a number of puppy stains on our carpet and asked SPECIFICALLY what product(s) they would be using on our carpets, what they recommended additionally, and the cost of everything all together. They quoted me $84.99 for 5 areas of cleaning. When asked specifically about the pet stains and anything additional they may need to use, the exact response was "Mam, all of that is already included in the price."
When B & B??s employee showed up, he said he needed to use a deodorizer and stain guard (which I was previously told was already included in the $84.99) and that it would cost a total of $325. The man was adamant that we "needed" these other products "otherwise the house would smell." Thus, we paid the $325. The man completed the ENTIRE job in only 30 minutes!!! Afterwards, the carpets were no cleaner. I called B & B immediately and detailed my concerns.
I received a phone call back from the man who actually completed the carpet cleaning- not a manager apologizing or trying to make it better. I contacted the manager about their 10 day guarantee and requested that a different employee return to clean the carpets. I specifically said that I did not want the same man to come back. The manager agreed to send someone else out.
Despite my request, B & B sent the same employee. I watched as he "cleaned" our carpets, this time for no more than 20 minutes!!! When they were finished, they gave me a receipt to sign. In big bold letters in the middle of the paper, they had written, "She thinks she can clean the carpets better herself," which I had said in a surge of anger after the 1st cleaning. Underneath, someone wrote, "No she can't!" I was astounded by the unprofessional manner at which these two men handled themselves... despite a second "cleaning", we were left with dirty wet carpets instead of dirty dry carpets and a $325 hole in our pockets.

Moral of the story? DO NOT HIRE B & B CARPET CLEANING!

1
★☆☆☆☆

I hired B & B Carpet Cleaning to clean our carpets in November. I explained that we had a number of puppy stains on our carpet and asked SPECIFICALLY what product(s) they would be using on our carpets, what they recommended additionally, and the cost of everything all together. They quoted me $84.99 for 5 areas of cleaning. When asked specifically about the pet stains and anything additional they may need to use, the exact response was "Mam, all of that is already included in the price."
When B & B??s employee showed up, he said he needed to use a deodorizer and stain guard (which I was previously told was already included in the $84.99) and that it would cost a total of $325. The man was adamant that we "needed" these other products "otherwise the house would smell." Thus, we paid the $325. The man completed the ENTIRE job in only 30 minutes!!! Afterwards, the carpets were no cleaner. I called B & B immediately and detailed my concerns.
I received a phone call back from the man who actually completed the carpet cleaning- not a manager apologizing or trying to make it better. I contacted the manager about their 10 day guarantee and requested that a different employee return to clean the carpets. I specifically said that I did not want the same man to come back. The manager agreed to send someone else out.
Despite my request, B & B sent the same employee. I watched as he "cleaned" our carpets, this time for no more than 20 minutes!!! When they were finished, they gave me a receipt to sign. In big bold letters in the middle of the paper, they had written, "She thinks she can clean the carpets better herself," which I had said in a surge of anger after the 1st cleaning. Underneath, someone wrote, "No she can't!" I was astounded by the unprofessional manner at which these two men handled themselves... despite a second "cleaning", we were left with dirty wet carpets instead of dirty dry carpets and a $325 hole in our pockets.

Moral of the story? DO NOT HIRE B & B CARPET CLEANING!

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0 out of 2 people found this review helpful.

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Horrible, terrible company. The 53 year old man Mr. Cheyenne was very pleasant during his initial visit but seemed resentful that he had to return to clean the entire upper level since they looked untouched.
Perhaps they should actually move furniture, because they did not move one piece of furniture in our home. Nor did they comment regarding any stains that would not come out. They just seemed to give the floor a once over pass unless you are in the rooms with them, which I was not, and then Mr. Cheyenne requests their payment and they are gone leaving your carpet the same as before they arrived.Upon his second visit to the home he had an immediate attitude about returning to the home and when he was asked to go over a spot in the very first room that he was RECLEANING he forcefully removed the other carpet cleaner Shane from the carpet cleaning job in an effort to intimidate my wife who held her ground. They then walked through our home and used our home phone WITHOUT permission to call their home office during this horrible re-cleaning of our carpets while Cheyenne was still making excuses for the poor first cleaning the first time that they were in the home.Upon calling Nicky while both gentlemen were still in our home, the previous review was right on target, Nicky was completely usless as a manager and only made more excuses for her cleaning crew without any effort to rectify the problem. She did seem to enjoy the verbal exchange with my wife and since I was on the line with my wife when the call regarding the crew was made to Nicky, I can verify that Nicky does try to talk over her customers in an effort to cover for Mr. Cheyenne had no desire to rectify the problem and offered no refund or credit for the $40+ spent on the Stainguard that was sprayed in one of the rooms that needed recleaning that Mr. Cheyenne never recleaned. My wife paid approximately $250 to have the entire home cleaned and since the check cleared there has been no offer of a refund and there is no way that I would allow the characters from this company in our home again without myself in attendance.
I hope that others check out this company and read their reviews prior to utilizing their services as this was a horrible experience for my wife, and for our kids that were in the home while this company was in our home. My wife is not easily intimidated and she held her ground but she was on the verge of calling 911 when Mr. Cheyenne spoke to her very closely in her face and she would have definitely had this character removed from our home. Buyer Beware of B & B Cleaning Co. Inc

1
★☆☆☆☆

Horrible, terrible company. The 53 year old man Mr. Cheyenne was very pleasant during his initial visit but seemed resentful that he had to return to clean the entire upper level since they looked untouched.
Perhaps they should actually move furniture, because they did not move one piece of furniture in our home. Nor did they comment regarding any stains that would not come out. They just seemed to give the floor a once over pass unless you are in the rooms with them, which I was not, and then Mr. Cheyenne requests their payment and they are gone leaving your carpet the same as before they arrived.Upon his second visit to the home he had an immediate attitude about returning to the home and when he was asked to go over a spot in the very first room that he was RECLEANING he forcefully removed the other carpet cleaner Shane from the carpet cleaning job in an effort to intimidate my wife who held her ground. They then walked through our home and used our home phone WITHOUT permission to call their home office during this horrible re-cleaning of our carpets while Cheyenne was still making excuses for the poor first cleaning the first time that they were in the home.Upon calling Nicky while both gentlemen were still in our home, the previous review was right on target, Nicky was completely usless as a manager and only made more excuses for her cleaning crew without any effort to rectify the problem. She did seem to enjoy the verbal exchange with my wife and since I was on the line with my wife when the call regarding the crew was made to Nicky, I can verify that Nicky does try to talk over her customers in an effort to cover for Mr. Cheyenne had no desire to rectify the problem and offered no refund or credit for the $40+ spent on the Stainguard that was sprayed in one of the rooms that needed recleaning that Mr. Cheyenne never recleaned. My wife paid approximately $250 to have the entire home cleaned and since the check cleared there has been no offer of a refund and there is no way that I would allow the characters from this company in our home again without myself in attendance.
I hope that others check out this company and read their reviews prior to utilizing their services as this was a horrible experience for my wife, and for our kids that were in the home while this company was in our home. My wife is not easily intimidated and she held her ground but she was on the verge of calling 911 when Mr. Cheyenne spoke to her very closely in her face and she would have definitely had this character removed from our home. Buyer Beware of B & B Cleaning Co. Inc

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0 out of 2 people found this review helpful.

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My carpets didn't look any different than before they cleaned. They voided my warranty without telling me and when I called to have them re-done, the receptionist treating me horrible. Somehow I was the one that got yelled at. I would never give them my business again. Horrible customer service

1
★☆☆☆☆

My carpets didn't look any different than before they cleaned. They voided my warranty without telling me and when I called to have them re-done, the receptionist treating me horrible. Somehow I was the one that got yelled at. I would never give them my business again. Horrible customer service

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0 out of 2 people found this review helpful.

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We had our entire house of carpet cleaned by this company a few months ago. They also cleaned some furniture of ours. I found that they failed to place any type of plastic under the table legs and did not move any furniture. The actual carpet cleaners were not very friendly to deal with. I thought it was rather expensive.

2
★★☆☆☆

We had our entire house of carpet cleaned by this company a few months ago. They also cleaned some furniture of ours. I found that they failed to place any type of plastic under the table legs and did not move any furniture. The actual carpet cleaners were not very friendly to deal with. I thought it was rather expensive.

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0 out of 2 people found this review helpful.

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we had are carped cleened last week. They arived on time and they cleaned the carpets VERY FAST. I carpet was in realy bad shape and it looks wonderful now. The cleaner guy also gave me tips on how to get out future stains.

PROS: good prices
CONS: non

4
★★★★☆

we had are carped cleened last week. They arived on time and they cleaned the carpets VERY FAST. I carpet was in realy bad shape and it looks wonderful now. The cleaner guy also gave me tips on how to get out future stains.

PROS: good prices
CONS: non

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2 out of 2 people found this review helpful.

Message from Carpet Masters Southwest Ohio LLC

Carpet Masters Southwest Ohio LLC

1927 Crown Ave Cincinnati, OH

45213, (513) 351-1915, http://www.carpetmasters.usa,

http://carpetmastersoh.info/ohio-cincinnati/

We are Carpet Masters Southwest Ohio LLC in business since 1989, and we serve Greater Cincinnati area!

Carpet Restoration, Tile & Grout, Carpet Cleaning, Rug Cleaning, Rug Restoration

More about Carpet Masters Southwest Ohio LLC

Carpet Masters Southwest Ohio LLC 1927 Crown Ave Cincinnati, OH 45213, (513) 351-1915, http://www.carpetmasters.usa, http://carpetmastersoh.info/ohio-cincinnati/ We are Carpet Masters Southwest Ohio LLC in business since 1989, and we serve Greater Cincinnati area! Carpet Restoration, Tile & Grout, Carpet Cleaning, Rug Cleaning, Rug Restoration

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