Routzahn's Furniture - CLOSED

★★☆☆☆
39.4439 -77.3946
Map and Directions to Routzahn's Furniture

301-662-2141

1931 north market street

Frederick, MD

21701

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About Routzahn's Furniture

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Home & Garden

Home & Garden
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If you purchased furniture from Routzahn's you likely overpaid, bought poor quality furniture or were herded like cattle as soon as you walked in the door.

My wife and I were there yesterday and I couldn??t believe a company would operate so unscrupulously in this day and age.
As soon as you walk in the front door we got mugged by a sales guy that wouldn??t leave us alone to browse. The entire time we were in there we were hammered by sales person after sales person being very pushy. I had to tell two of them to back off and just let us look around.

The furniture was very poor quality. Drawer fronts on the furniture was very thin, no dovetailing, drawer bases were very cheap, super thin compress board and the backs of the furniture was just as thin and the same material.

Beds where the headboards are very wobbly, side rails only 3/4" material and the frame to hold up mattresses are just cheap garbage. They make everything look nice with big comforters to hide the poor quality but if you look, the furniture is total crap. This stuff is so bad that I doubt we would have gotten a year of normal use before the furniture was falling apart.

The pricing of this establishment was the most insulting and offensive part of our experience. They make it seem like the store is going out of business or needs to liquidate their inventory fast. It??s all BS as they have been pushing this tactic for about 5 or 6 years from what I discovered. Prices were also totally different for the same items from different sales people. Good luck trying to get a straight answer on the cost of an item.

When I left this place I felt slimy and like I needed a shower. RUN FAR, FAR AWAY FROM THIS PLACE.

1
★☆☆☆☆

If you purchased furniture from Routzahn's you likely overpaid, bought poor quality furniture or were herded like cattle as soon as you walked in the door.

My wife and I were there yesterday and I couldn??t believe a company would operate so unscrupulously in this day and age.
As soon as you walk in the front door we got mugged by a sales guy that wouldn??t leave us alone to browse. The entire time we were in there we were hammered by sales person after sales person being very pushy. I had to tell two of them to back off and just let us look around.

The furniture was very poor quality. Drawer fronts on the furniture was very thin, no dovetailing, drawer bases were very cheap, super thin compress board and the backs of the furniture was just as thin and the same material.

Beds where the headboards are very wobbly, side rails only 3/4" material and the frame to hold up mattresses are just cheap garbage. They make everything look nice with big comforters to hide the poor quality but if you look, the furniture is total crap. This stuff is so bad that I doubt we would have gotten a year of normal use before the furniture was falling apart.

The pricing of this establishment was the most insulting and offensive part of our experience. They make it seem like the store is going out of business or needs to liquidate their inventory fast. It??s all BS as they have been pushing this tactic for about 5 or 6 years from what I discovered. Prices were also totally different for the same items from different sales people. Good luck trying to get a straight answer on the cost of an item.

When I left this place I felt slimy and like I needed a shower. RUN FAR, FAR AWAY FROM THIS PLACE.

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.

Despite a very rude comment made to me by a store salesperson, I bought a sectional sofa back in March and am still waiting on delivery. Not once has anyone associated with Routzahns called to explain why my furniture has not been delivered. Once outside the "3 to 8 week" delivery window, I had to call them only to be told that my sectional had been delivered to the store (in week 7), but was returned because it was the wrong color. OK - I can appreciate that, but why did no one contact me to tell me what was going on?? I've called repeatedly since, only to be told that they will find out what is going on and call me back. Thank God I haven't been holding my breath because no one ever calls back - including the store manager! So almost 3 months later, they have my money, I have no sectional and no idea if I ever will - seems a lot like fraud to me. My advice - don't waste your time in Routzahns. They have zero quality control and even worse business ethics!!

1
★☆☆☆☆

Despite a very rude comment made to me by a store salesperson, I bought a sectional sofa back in March and am still waiting on delivery. Not once has anyone associated with Routzahns called to explain why my furniture has not been delivered. Once outside the "3 to 8 week" delivery window, I had to call them only to be told that my sectional had been delivered to the store (in week 7), but was returned because it was the wrong color. OK - I can appreciate that, but why did no one contact me to tell me what was going on?? I've called repeatedly since, only to be told that they will find out what is going on and call me back. Thank God I haven't been holding my breath because no one ever calls back - including the store manager! So almost 3 months later, they have my money, I have no sectional and no idea if I ever will - seems a lot like fraud to me. My advice - don't waste your time in Routzahns. They have zero quality control and even worse business ethics!!

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.

Just read the rest of the reviews and WOW! My experience was so completely different. On Saturday, May 5th, I went to five furniture stores. I knew what I wanted, had researched prices and quality. Three of the stores, I had to actually search for a salesperson to assist me. The fourth store had the product and price I wanted but could not deliver for a week and then that was if they managed to get it in the system immediately. This was also the store with the associate at the desk sleeping, seriously, she was at the front desk sleeping.

Last stop on the way home Routzahn's. I walked in was in the store less than 30 seconds and Barbara greets me, she ask if she can help, I tell her what I want and she finds me exactly what I wanted, which happen to be on sale. (okay not really, price searching told me that I was paying $150 more than I would at two of the other stores and definitely more than I should have) however, they could deliver within three days - I was emotional and Barbara was nice and kind.

Delivery, the guys were the absolute best. They came early, they knew the spill about the service elevator and worked around it. Within minutes my sofa and loveseat were in my place, the guys cleaned up after themselves and wished me the best.

4
★★★★☆

Just read the rest of the reviews and WOW! My experience was so completely different. On Saturday, May 5th, I went to five furniture stores. I knew what I wanted, had researched prices and quality. Three of the stores, I had to actually search for a salesperson to assist me. The fourth store had the product and price I wanted but could not deliver for a week and then that was if they managed to get it in the system immediately. This was also the store with the associate at the desk sleeping, seriously, she was at the front desk sleeping.

Last stop on the way home Routzahn's. I walked in was in the store less than 30 seconds and Barbara greets me, she ask if she can help, I tell her what I want and she finds me exactly what I wanted, which happen to be on sale. (okay not really, price searching told me that I was paying $150 more than I would at two of the other stores and definitely more than I should have) however, they could deliver within three days - I was emotional and Barbara was nice and kind.

Delivery, the guys were the absolute best. They came early, they knew the spill about the service elevator and worked around it. Within minutes my sofa and loveseat were in my place, the guys cleaned up after themselves and wished me the best.

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.

My spouse and I went in on a Saturday "just looking" we saw the big yellow "million dollar sell off". WE found a couch we loved. It was a couch, love seat, chair and ottoman. The sales guy was very pushy "told us he would see it to us for $2200 for the whole set even though the coach was set to $2200 alone. We said we need t think about it and he said he could only do that price if it was today! He said it was the last set left. We went back the next Sat to measure it and this time it was $1700 if we took the set, but only if we purchased a kitchen table set as well. He even offered to store it in the basement until we decided if it would fit. Then went back a 3rd time just to see what they would say and guess what, now it was $1500 but it had to be today. Bottom line turns out this couch set was way less at three other stores. Routzhans prices are very high to start and if you like to play the negoation game and you like to be hasseled by the sales people, then this is your store. We felt so pushed and lied to we left and have never been back since. I would neved buy anything from this store. You have no clue if your really getting a good deal or not and it's all NO REFUNDS, NO RETURNS. So beware.

1
★☆☆☆☆

My spouse and I went in on a Saturday "just looking" we saw the big yellow "million dollar sell off". WE found a couch we loved. It was a couch, love seat, chair and ottoman. The sales guy was very pushy "told us he would see it to us for $2200 for the whole set even though the coach was set to $2200 alone. We said we need t think about it and he said he could only do that price if it was today! He said it was the last set left. We went back the next Sat to measure it and this time it was $1700 if we took the set, but only if we purchased a kitchen table set as well. He even offered to store it in the basement until we decided if it would fit. Then went back a 3rd time just to see what they would say and guess what, now it was $1500 but it had to be today. Bottom line turns out this couch set was way less at three other stores. Routzhans prices are very high to start and if you like to play the negoation game and you like to be hasseled by the sales people, then this is your store. We felt so pushed and lied to we left and have never been back since. I would neved buy anything from this store. You have no clue if your really getting a good deal or not and it's all NO REFUNDS, NO RETURNS. So beware.

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.

After waiting 6 weeks for our table to arrive from the manufacturer Routzahns calls the day before delivery to tell us it's been damaged. A new table will be here in 2 weeks. 2 weeks go by and Routzahns calls again to say a new table will be here in 2 more weeks. 3 months after our purchase Routzahns can't deliver an undamaged table and won't refund our money. Compare that to Gladhill who ordered our bedroom set from the manufacturer delivered and set it up undamaged in less than a month. When Routzahns treats its customers poorly they don't come back and you go out of business. Goodbye Routzahns!

1
★☆☆☆☆

After waiting 6 weeks for our table to arrive from the manufacturer Routzahns calls the day before delivery to tell us it's been damaged. A new table will be here in 2 weeks. 2 weeks go by and Routzahns calls again to say a new table will be here in 2 more weeks. 3 months after our purchase Routzahns can't deliver an undamaged table and won't refund our money. Compare that to Gladhill who ordered our bedroom set from the manufacturer delivered and set it up undamaged in less than a month. When Routzahns treats its customers poorly they don't come back and you go out of business. Goodbye Routzahns!

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Like Kim S's review below. We too had a HORRENDOUS experience. We ordered furniture, and after waiting for months, the week the furniture was supposed to deliver, we also were told it was discontinued. Over the course of several weeks, our refund check failed to arrive even though it was promised to us each time (like idiots we kept believing the lame excuses). I could go into more ugly details, but I think you get the picture. Scared we'd never see our money again, we went in and asked for credit instead and were told that we could only buy clearance items, so that's what we ended up doing. This place is scandalous, beware.

1
★☆☆☆☆

Like Kim S's review below. We too had a HORRENDOUS experience. We ordered furniture, and after waiting for months, the week the furniture was supposed to deliver, we also were told it was discontinued. Over the course of several weeks, our refund check failed to arrive even though it was promised to us each time (like idiots we kept believing the lame excuses). I could go into more ugly details, but I think you get the picture. Scared we'd never see our money again, we went in and asked for credit instead and were told that we could only buy clearance items, so that's what we ended up doing. This place is scandalous, beware.

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.

I will NEVER shop at Routzahns again. Ordered furniture 7/12, got a call 7/28 furniture is discontinued, 8/28 still waiting for my $2200.00...NEVER AGAIN!! Just keep getting the run around!Now I have to pick up the check! What crooks!!!

1
★☆☆☆☆

I will NEVER shop at Routzahns again. Ordered furniture 7/12, got a call 7/28 furniture is discontinued, 8/28 still waiting for my $2200.00...NEVER AGAIN!! Just keep getting the run around!Now I have to pick up the check! What crooks!!!

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.

Nice furniture with nice salepeople. Great service. They have everything you need, from appliances to mattresses. Very trustworthy business. I would highly recommend this business if you need furniture for any room of the house! Lot's of free parking also.

5
★★★★★

Nice furniture with nice salepeople. Great service. They have everything you need, from appliances to mattresses. Very trustworthy business. I would highly recommend this business if you need furniture for any room of the house! Lot's of free parking also.

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.

Routzahns is a local furniture store that's been in Frederick for years. They have the best sales ! Many times a year they have these wonderful sales where furniture is marked down sometimes as much as 50% off. They also have great financing and special payment options where you can even not pay a thing for up to a year ! Big name brands and lots of styles and fabric patterns and colors to choose from. The store is HUGE , almost like a warehouse and there's plenty of parking and a really helpful sales staff. Sometimes the owner is even there to help you. Highly reccomend !

5
★★★★★

Routzahns is a local furniture store that's been in Frederick for years. They have the best sales ! Many times a year they have these wonderful sales where furniture is marked down sometimes as much as 50% off. They also have great financing and special payment options where you can even not pay a thing for up to a year ! Big name brands and lots of styles and fabric patterns and colors to choose from. The store is HUGE , almost like a warehouse and there's plenty of parking and a really helpful sales staff. Sometimes the owner is even there to help you. Highly reccomend !

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.

Routzahn's does not have a good a selection as Wolf's, and the salespeople are usually grumpy, desperate, or ignorant. I have never bought much there -- just a single piece or two. They are typically very difficult to deal with (AND SLOW) when it comes to actually placing an order. Their sales usually have limitations such that what I want is never covered. Overall, however, their prices are slightly lower than Wolfs, and they usually have some nice, smaller items in the entryway that are on super-special.

3
★★★☆☆

Routzahn's does not have a good a selection as Wolf's, and the salespeople are usually grumpy, desperate, or ignorant. I have never bought much there -- just a single piece or two. They are typically very difficult to deal with (AND SLOW) when it comes to actually placing an order. Their sales usually have limitations such that what I want is never covered. Overall, however, their prices are slightly lower than Wolfs, and they usually have some nice, smaller items in the entryway that are on super-special.

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