U.S. Shoe Hospital

★★☆☆☆
Monday thru Friday 8:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 3:30 p.m. Sunday Closed

About U.S. Shoe Hospital

Categories
  • Repair Shops
  • Shoe Repair
  • Shoe Stores
Details
  • Shoe Shines
Hours
1

Shopping

Shopping
More choices in Katy:
Resultset_next

SKECHERS Factory Outlet

4950 Fm 1960 Rd W Katy, TX

Resultset_next

Skechers Factory Outlet

5000 Katy Mills Cir 671 Katy, TX

2.0 11
Hi! Sign in to let us know how U.S. Shoe Hospital was?
Write a Review
.

I got a pair of high heels fixed because the rubber at the botton had worn off of one of the shoes. I paid under $10, which I thought was ok (although I havewas used to paying $7-9 for to fix BOTH heels).

The next time I wore the heels, the rubber bottom came right off. I was seriously angry because when I paid in cash the woman didn't give me a receipt, so I couldn't ask for service to be redone.

Horrible customer service and even more horrible work. No credit cards. Not getting my service again.

1
★☆☆☆☆

I got a pair of high heels fixed because the rubber at the botton had worn off of one of the shoes. I paid under $10, which I thought was ok (although I havewas used to paying $7-9 for to fix BOTH heels).

The next time I wore the heels, the rubber bottom came right off. I was seriously angry because when I paid in cash the woman didn't give me a receipt, so I couldn't ask for service to be redone.

Horrible customer service and even more horrible work. No credit cards. Not getting my service again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am so glad to read the reviews to learn that the customer service here is appalling in this day and age of poor economy. The woman at the counter was very rude to me the two times I took shoes in for repair. She treated me as though my shoes were not good enough to repair. I used to be in customer service years ago and I know this is not the way to do business. I took my boots down on Westheimer to a shoe repair place - a far drive, but the people were courteous and did an exceptional job of repairing my leather boots for approximately $25.00. "US Shoe" Hospital in Katy, told me they could not be repaired. Horrific service and I'll take my business elsewhere.

1
★☆☆☆☆

I am so glad to read the reviews to learn that the customer service here is appalling in this day and age of poor economy. The woman at the counter was very rude to me the two times I took shoes in for repair. She treated me as though my shoes were not good enough to repair. I used to be in customer service years ago and I know this is not the way to do business. I took my boots down on Westheimer to a shoe repair place - a far drive, but the people were courteous and did an exceptional job of repairing my leather boots for approximately $25.00. "US Shoe" Hospital in Katy, told me they could not be repaired. Horrific service and I'll take my business elsewhere.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't do business with anyone who doesn't take a credit card. That's bull that they're trying to save their customers money. They're simply too cheap to pay the surcharges. That plus the bad reviews means I'll never step foot in this place and tell everyone I know to avoid it like the plague!

1
★☆☆☆☆

I don't do business with anyone who doesn't take a credit card. That's bull that they're trying to save their customers money. They're simply too cheap to pay the surcharges. That plus the bad reviews means I'll never step foot in this place and tell everyone I know to avoid it like the plague!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Haven't tried them, but with so many bad reviews, I'll go somewhere else.
I did try calling them, but got no answer. I did call Red Wing on I-10 and got a very positive friendly response, so I will go there for shoe repair.

1
★☆☆☆☆

Haven't tried them, but with so many bad reviews, I'll go somewhere else.
I did try calling them, but got no answer. I did call Red Wing on I-10 and got a very positive friendly response, so I will go there for shoe repair.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called to get some information and the woman that answered didn't even answer the phone with the name of the business. She needs to learn some customer service skills. She basically hung up on me and could care less I was a potential new customer.

1
★☆☆☆☆

I called to get some information and the woman that answered didn't even answer the phone with the name of the business. She needs to learn some customer service skills. She basically hung up on me and could care less I was a potential new customer.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called in to ask a question about my shoes being repaired and woman who answered was not helpful other than telling me she would have to see them first which is totally understandable, but, did she have to act so put out and rude on the phone? I will NOT be taking my shoes there to have her be rude to me in person. Glad I read the reviews first which were mostly bad and decided to call first before going in. I hate bad service. There is no reason for it.

1
★☆☆☆☆

I called in to ask a question about my shoes being repaired and woman who answered was not helpful other than telling me she would have to see them first which is totally understandable, but, did she have to act so put out and rude on the phone? I will NOT be taking my shoes there to have her be rude to me in person. Glad I read the reviews first which were mostly bad and decided to call first before going in. I hate bad service. There is no reason for it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the best place I have been in all of Katy/West Houston. I have lived in West Houston for over 20 years and have been going here for the past five years. They are great! They are very friendly and get the job done very well.
I highly recommend them!

5
★★★★★

This is the best place I have been in all of Katy/West Houston. I have lived in West Houston for over 20 years and have been going here for the past five years. They are great! They are very friendly and get the job done very well.
I highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank You! Thank You for your service.
.

I brought in a $200.00 pair of shoes to have the heals replaced and when I picked up the shoes the heals were taken out of both shoes and not replaced. She said they could not fix them...If you can't fix them then why did you take the heal out to begin with. I told her when I brought them in they were a very expensive pair of shoes and she didn't seem to care and when I told her that when I went to pick them up she said there was nothing she could do... we are stuck here in Katy because there is no other place for shoe repair unless you go into Houston...so, I guess customer service is not important to these people...I will make the drive because I will not use them again...

1
★☆☆☆☆

I brought in a $200.00 pair of shoes to have the heals replaced and when I picked up the shoes the heals were taken out of both shoes and not replaced. She said they could not fix them...If you can't fix them then why did you take the heal out to begin with. I told her when I brought them in they were a very expensive pair of shoes and she didn't seem to care and when I told her that when I went to pick them up she said there was nothing she could do... we are stuck here in Katy because there is no other place for shoe repair unless you go into Houston...so, I guess customer service is not important to these people...I will make the drive because I will not use them again...

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

Business Response:

Service Issue If you a worried that there are no other shoe repair service in Katy, you are wrong. There is Houston Shoe Repair on North Fry Road. Depending on what was wrong with your shoes we try to asses upfront if we can fix them or not. We do our best not to take in shoes that we know for sure we can't fix. But usually the it's the customers who urges us to take the "expensive" shoes and try to fix them.
.

Do not accept credit cards and said they could not make a shoe repair that I have had done for years at many places across the state. I simply wanted a lift applied to the heel of one shoe and the old lady who looked at the shoe just shook her head and said "can't do it" and that was the end of the story.

1
★☆☆☆☆

Do not accept credit cards and said they could not make a shoe repair that I have had done for years at many places across the state. I simply wanted a lift applied to the heel of one shoe and the old lady who looked at the shoe just shook her head and said "can't do it" and that was the end of the story.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

Business Response:

Service Issue We do not accpet Credit Card for many different reasons, but the main reason is because there is a surcharge for the credit card machine that we do not want to pay or charge our customers. We are looking in the best intrest in prices for our customers. As for your shoes, lifts can be done on certain pairs of shoes. We do not want to be held liable for shoes done incorrectly.
.

This place has been in existence for EVER and they have always done an excellent job. I had some REALLY old shoes that I thought were beyond repair, and they did an amazing job.

5
★★★★★

This place has been in existence for EVER and they have always done an excellent job. I had some REALLY old shoes that I thought were beyond repair, and they did an amazing job.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank You! Thank for you service!
.

I have used Katy shoe repair for many years. My husband is very rough on his dress shoes and goes through a new pair in a matter of months. Mens dress shoes are costly, so I reverted to getting them resoled. This has save dour family a ton of money over the years and they always look brand new again. The staff is very friendly and your shoes are delivered as promised. I have also taken my heels in to get repaired and this is done on site in a matter of minutes. I just love this place and highly recommend their services.

4
★★★★☆

I have used Katy shoe repair for many years. My husband is very rough on his dress shoes and goes through a new pair in a matter of months. Mens dress shoes are costly, so I reverted to getting them resoled. This has save dour family a ton of money over the years and they always look brand new again. The staff is very friendly and your shoes are delivered as promised. I have also taken my heels in to get repaired and this is done on site in a matter of minutes. I just love this place and highly recommend their services.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank You! Thank you for service!

Message from U.S. Shoe Hospital

We have been the buisness for over 20+ years.

More about U.S. Shoe Hospital

Shoe Repair, Leather Goods Stitching, Shoe Care Products, Shoe Stretching, etc...

 

Wait, you're the expert.

If you've been to or used U.S. Shoe Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review