healthsouth blue ridge surgery center

★★☆☆☆

About healthsouth blue ridge surgery center

2.4286 7
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I can not recommmend this center for surgery. I do want to say that the recovery room nurses were amazing..once I got their attention.

I suffer panic attacks and was clear during every conversation with the center that needles trigger a panic attack, and mine are not mild. They 1st assured me that they would give me gas before the IV to sedate me..then called to say the didn't do that with adults. Then said they'd give me valium as soon as I got there and that would help. I was mentally prepared and ready to go.

Upon arrival, my financial check in was conducted by a gentleman I could not understand AT ALL. I was taken back to get ready for surgery by an elderly lady that I could not understand and could not hear me...she said she would go get my husband as soon as I changed clothes. She never did. No valium ever came. I was seen by my doctor, who also told me valium was on it's way and was very kind. I explained again how severe my panic attacks are. I asked WHERE is my husband.

I was left sitting in a recliner and listening to others WALK into surgery with no one and no meds to help me cope - after I'd been assured both would be provided. No one checked on me. So I fought off panic attacks the whole time. Finally I got testy with them and they went looking for my husband..they had his name wrong. His name was correct in all the paperwork. They also had me listed as having a med allergy that I do NOT Have. Infact I have NO med allergies. I repeatedly had to tell them I was NOT allergic to the med. They seemed incapable of updating the file.

In the O.R. I began having the real panic attack. The staff kept telling me I'd be ok as I hyperventilated and trembled. After the IV went in, they were telling me I "should" feel better now as if it were time for me to behave.....I am pretty sure I went under cussing the whole room out for the way they behaved and ignored my situation. It's a horrible feeling to go into surgery that mad, frustrated and scared!

The surgery went well and I woke feeling peaceful. I never saw my doctor or the nurses from surgery again. My doctor took the afternoon off without prescribing pain meds or even an ice pack. The kind nurses in the recovery room made me one with a ziplock bag and made sure I had one at home. They even showed me the mass that was removed from my leg.

So, while I was pleased with the recovery room nurses, the rest of the process was one of the worst and most unorganized medical experiences of my life. I will not use this center again!!

1
★☆☆☆☆

I can not recommmend this center for surgery. I do want to say that the recovery room nurses were amazing..once I got their attention.

I suffer panic attacks and was clear during every conversation with the center that needles trigger a panic attack, and mine are not mild. They 1st assured me that they would give me gas before the IV to sedate me..then called to say the didn't do that with adults. Then said they'd give me valium as soon as I got there and that would help. I was mentally prepared and ready to go.

Upon arrival, my financial check in was conducted by a gentleman I could not understand AT ALL. I was taken back to get ready for surgery by an elderly lady that I could not understand and could not hear me...she said she would go get my husband as soon as I changed clothes. She never did. No valium ever came. I was seen by my doctor, who also told me valium was on it's way and was very kind. I explained again how severe my panic attacks are. I asked WHERE is my husband.

I was left sitting in a recliner and listening to others WALK into surgery with no one and no meds to help me cope - after I'd been assured both would be provided. No one checked on me. So I fought off panic attacks the whole time. Finally I got testy with them and they went looking for my husband..they had his name wrong. His name was correct in all the paperwork. They also had me listed as having a med allergy that I do NOT Have. Infact I have NO med allergies. I repeatedly had to tell them I was NOT allergic to the med. They seemed incapable of updating the file.

In the O.R. I began having the real panic attack. The staff kept telling me I'd be ok as I hyperventilated and trembled. After the IV went in, they were telling me I "should" feel better now as if it were time for me to behave.....I am pretty sure I went under cussing the whole room out for the way they behaved and ignored my situation. It's a horrible feeling to go into surgery that mad, frustrated and scared!

The surgery went well and I woke feeling peaceful. I never saw my doctor or the nurses from surgery again. My doctor took the afternoon off without prescribing pain meds or even an ice pack. The kind nurses in the recovery room made me one with a ziplock bag and made sure I had one at home. They even showed me the mass that was removed from my leg.

So, while I was pleased with the recovery room nurses, the rest of the process was one of the worst and most unorganized medical experiences of my life. I will not use this center again!!

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I had to have three epidural shots. The shots were scheduled about three weeks apart. The billing office calls the day before to let you know how much you need to pay prior to your surgery. The nurses and staff were friendly and answered all questions. They called the next business day to check on me. I would highly recommend this center for minor procedures.

4
★★★★☆

I had to have three epidural shots. The shots were scheduled about three weeks apart. The billing office calls the day before to let you know how much you need to pay prior to your surgery. The nurses and staff were friendly and answered all questions. They called the next business day to check on me. I would highly recommend this center for minor procedures.

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Upon looking up Blue Ridge Surgery Center and finding the reviews here, I was very nervous about having my shoulder surgery there. I'm glad I went ahead (was thinking about asking my ortho to reschedule and have it done at Wake Med). When I got there I checked in at the front desk which consisted of presenting my insurance card and driver's license for copying and signing forms. Within 5 minutes I was called back and taken to a changing booth where I was given a gown to change into and a bag already labeled with my name to put my clothes into. When I was done changing the nurse took me into the prep area where I laid down, was covered with warm blankets and IV inserted. I had my own nurse as did everyone else in there...it is similar to an ER where there are curtains dividing the beds and a central nurses desk. Soon after the IV got going the nurse anesthetist came and spoke with me, then the anesthesiologist. I had a regional nerve block before the surgery so it would be numb afterward. My Dr. came by, my parents came in to sit with me until surgery and then I was taken to the operating room. Of course I remember nothing until being awakened back in the same place in the prep area. When I got there my parents were waiting and my nurse was there to take care of everything (IV pain med, oral pain med, getting me to the restroom, bringing ginger ale, etc.). I was told I could leave when I felt ready and when I did my Mom helped me get dressed, then my nurse took me to the car (parents were waiting - it's a pull up area). The nurse called the next day to see how I was doing and answered the few questions I had.

I've had surgery in a hospital twice and I have to say this was the most pleasant outpatient surgery I've had. The nurses were all busy and attentive to their respective patients, it was clean, warm and friendly. My parents said the waiting room was pleasant with coffee and lots of magazines although I thought the chairs could have been more comfortable, but I was only there for a few minutes and they never said anything about it (and I asked). There were no children there when I was there in the waiting room or the pre-surgery area. I was very hesitant about the prospect of upset children before or after for fear of increased anxiety on my part because of crying and nervous parents around and am glad this wasn't the case. The bathroom in that area is for everyone and is the kind that is one door that locks behind you. The door is big enough for a wheelchair and there is a pull cord if you have a problem in there. The light was working fine. I think payment may be dependent on your insurance. I have Blue Cross Blue Shield and did not pay anything at all, just presented my card.

4
★★★★☆

Upon looking up Blue Ridge Surgery Center and finding the reviews here, I was very nervous about having my shoulder surgery there. I'm glad I went ahead (was thinking about asking my ortho to reschedule and have it done at Wake Med). When I got there I checked in at the front desk which consisted of presenting my insurance card and driver's license for copying and signing forms. Within 5 minutes I was called back and taken to a changing booth where I was given a gown to change into and a bag already labeled with my name to put my clothes into. When I was done changing the nurse took me into the prep area where I laid down, was covered with warm blankets and IV inserted. I had my own nurse as did everyone else in there...it is similar to an ER where there are curtains dividing the beds and a central nurses desk. Soon after the IV got going the nurse anesthetist came and spoke with me, then the anesthesiologist. I had a regional nerve block before the surgery so it would be numb afterward. My Dr. came by, my parents came in to sit with me until surgery and then I was taken to the operating room. Of course I remember nothing until being awakened back in the same place in the prep area. When I got there my parents were waiting and my nurse was there to take care of everything (IV pain med, oral pain med, getting me to the restroom, bringing ginger ale, etc.). I was told I could leave when I felt ready and when I did my Mom helped me get dressed, then my nurse took me to the car (parents were waiting - it's a pull up area). The nurse called the next day to see how I was doing and answered the few questions I had.

I've had surgery in a hospital twice and I have to say this was the most pleasant outpatient surgery I've had. The nurses were all busy and attentive to their respective patients, it was clean, warm and friendly. My parents said the waiting room was pleasant with coffee and lots of magazines although I thought the chairs could have been more comfortable, but I was only there for a few minutes and they never said anything about it (and I asked). There were no children there when I was there in the waiting room or the pre-surgery area. I was very hesitant about the prospect of upset children before or after for fear of increased anxiety on my part because of crying and nervous parents around and am glad this wasn't the case. The bathroom in that area is for everyone and is the kind that is one door that locks behind you. The door is big enough for a wheelchair and there is a pull cord if you have a problem in there. The light was working fine. I think payment may be dependent on your insurance. I have Blue Cross Blue Shield and did not pay anything at all, just presented my card.

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I have worked in healthcare for over 20 years and would NEVER use this center again. The nurse conducting my pre-op assessment was interrupted five times. Instead of telling the person interrupting her that she was with a patient, she got up and LEFT me each time. I was "prepped" 30 minutes prior to surgery. This consisted of a woman washing my surgical site (knee) with betadine and taping a surgical drape on it. Of course, as soon as I stood up the drape fell to the floor. The nurse who came to walk me to the OR rolled her eyes and told me I could take it off. I have no idea what the purpose of that little exercise was; it was a waste of time and supplies. The patient information brochure states that someone will call you the day after surgery and see how you are doing. It has been two weeks and no one has called me. They also state they have "refreshments" in the waiting room for the family member who is required to stay during your procedure. All they had was an empty coffee pot. Additionally, they require full payment prior to your procedure so, if you use them, make sure you go there with a fully loaded checkbook.

1
★☆☆☆☆

I have worked in healthcare for over 20 years and would NEVER use this center again. The nurse conducting my pre-op assessment was interrupted five times. Instead of telling the person interrupting her that she was with a patient, she got up and LEFT me each time. I was "prepped" 30 minutes prior to surgery. This consisted of a woman washing my surgical site (knee) with betadine and taping a surgical drape on it. Of course, as soon as I stood up the drape fell to the floor. The nurse who came to walk me to the OR rolled her eyes and told me I could take it off. I have no idea what the purpose of that little exercise was; it was a waste of time and supplies. The patient information brochure states that someone will call you the day after surgery and see how you are doing. It has been two weeks and no one has called me. They also state they have "refreshments" in the waiting room for the family member who is required to stay during your procedure. All they had was an empty coffee pot. Additionally, they require full payment prior to your procedure so, if you use them, make sure you go there with a fully loaded checkbook.

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I did not have a good experience with Blue Ridge. The waiting area was shabby and uncomfortable. There was no light in the single stall women's bathroom. The morning I had out patient surgery they had a number of surgeries going on with child patients. The system they use to prep you in the recovery area is seriously flawed. You are there with children coming out of recovery. Lots of crying children (rightly so as they are coming from surgery after all) and nervous parents... seriously disturbing for adults going into surgery. I was a nervous wreck. Anesthesiologist even said "Welcome to Romper Room", Nurses were eating and gossiping at the desk in plain view and earshot of the patients. Couldn't wait to get out of there. Would have much preferred Rex Day Surgery where a prior surgery was done. Agree with the previous review, billed me before they even filed my secondary insurance. You have much better choices for Day Surgery available in the area. I will certainly use another facility for my next surgery.

2
★★☆☆☆

I did not have a good experience with Blue Ridge. The waiting area was shabby and uncomfortable. There was no light in the single stall women's bathroom. The morning I had out patient surgery they had a number of surgeries going on with child patients. The system they use to prep you in the recovery area is seriously flawed. You are there with children coming out of recovery. Lots of crying children (rightly so as they are coming from surgery after all) and nervous parents... seriously disturbing for adults going into surgery. I was a nervous wreck. Anesthesiologist even said "Welcome to Romper Room", Nurses were eating and gossiping at the desk in plain view and earshot of the patients. Couldn't wait to get out of there. Would have much preferred Rex Day Surgery where a prior surgery was done. Agree with the previous review, billed me before they even filed my secondary insurance. You have much better choices for Day Surgery available in the area. I will certainly use another facility for my next surgery.

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Medical staff was good but watch your pocket book. They use a collection agent with threatening letters as soon as insurance has paid without even the courtesy of a phone call.

1
★☆☆☆☆

Medical staff was good but watch your pocket book. They use a collection agent with threatening letters as soon as insurance has paid without even the courtesy of a phone call.

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I was very impressed with this out patient surgery center. The staff was super friendly and helpful. the registration process was fairly simple and quick. The wait was very short in all aspects. The recovery area for children was very nice. and we were able to leave fairly quickly after the surgery. The nurses i dealt with in the pedatrics area were all super.

4
★★★★☆

I was very impressed with this out patient surgery center. The staff was super friendly and helpful. the registration process was fairly simple and quick. The wait was very short in all aspects. The recovery area for children was very nice. and we were able to leave fairly quickly after the surgery. The nurses i dealt with in the pedatrics area were all super.

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