River Rat Raft Rental

★★★☆☆

About River Rat Raft Rental

Categories
  • Water Sports Equipment
Details
  • Water Sports Equipment Rental

Sports & Recreation

Sports & Recreation
More choices in Fair Oaks:
Resultset_next

Wave Warriors

11379 Pyrites Way Rancho Cordova, CA

Resultset_next

Auburn Army Navy Inc

4907 Auburn Blvd Sacramento, CA

3.3333 3
Hi! Sign in to let us know how River Rat Raft Rental was?
Write a Review
.

We bought a LIVING SOCIAL deal and it CLEARLY said the voucher was good for a 4 person raft or LARGER. Nowhere on the offer did in mention only a $55 value. We called to confirm that we can use it for a 10-person raft and was told we could. The day we got there to use it (the last day the voucher was valid) they charged us extra. They said that they couldn't control that was on the disclaimer. The manager Jordan Graham was very rude and not at all helpful considering the advertisement was misleading and outright ILLEGAL. But whatever - we paid the difference and went on the trip. There was a sign posted about the "take out point" that we read and we decided to use the shuttle. We were at the posted time at 4:30 (last shuttle is 5pm). We waited until 4:50 and then called to make sure they were on their way. (There was also another group that was at the same place that we were - again it was where the sign TOLD US TO GO). When we called the manager Jordan Graham actually LAUGHED and told us to call friends or a cab. He did NOT apologize but instead condescendingly told us we must not have listened very well to the rep when they gave us the raft. Obviously the reason River RAT needs to use deceptive advertising is because they are SHADY and do not train their people on what customer service is so they need NEW customers as REPEAT customers are scarce. The manager also laughed and told us that they wouldn't refund us the shuttle charge. The other group (not with us) that also saw the sign we did had a small child with them and the man asked if he could return the raft the next day and the manager Jordan Graham again was rude and laughed and said "as long as you get it here before 10am". DO NOT USE THIS COMPANY!!!!!

1
★☆☆☆☆

We bought a LIVING SOCIAL deal and it CLEARLY said the voucher was good for a 4 person raft or LARGER. Nowhere on the offer did in mention only a $55 value. We called to confirm that we can use it for a 10-person raft and was told we could. The day we got there to use it (the last day the voucher was valid) they charged us extra. They said that they couldn't control that was on the disclaimer. The manager Jordan Graham was very rude and not at all helpful considering the advertisement was misleading and outright ILLEGAL. But whatever - we paid the difference and went on the trip. There was a sign posted about the "take out point" that we read and we decided to use the shuttle. We were at the posted time at 4:30 (last shuttle is 5pm). We waited until 4:50 and then called to make sure they were on their way. (There was also another group that was at the same place that we were - again it was where the sign TOLD US TO GO). When we called the manager Jordan Graham actually LAUGHED and told us to call friends or a cab. He did NOT apologize but instead condescendingly told us we must not have listened very well to the rep when they gave us the raft. Obviously the reason River RAT needs to use deceptive advertising is because they are SHADY and do not train their people on what customer service is so they need NEW customers as REPEAT customers are scarce. The manager also laughed and told us that they wouldn't refund us the shuttle charge. The other group (not with us) that also saw the sign we did had a small child with them and the man asked if he could return the raft the next day and the manager Jordan Graham again was rude and laughed and said "as long as you get it here before 10am". DO NOT USE THIS COMPANY!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

River Rat is the longest standing raft rental establishment in this area of the American River. Such long years of service make them fast and reliable at what they do. Raft rental costs vary based on the size of the raft and the number of people, and life jackets are included in the cost. The river is mild, class II rapids at most, and rafting is a perfect activity for families of all ages and sizes. River Rat will shuttle rafters to the drop off location, and then will pick them up at the pull out and back to River Rat to return the rafts and retrieve their vehicles. Great service and friendly staff.

5
★★★★★

River Rat is the longest standing raft rental establishment in this area of the American River. Such long years of service make them fast and reliable at what they do. Raft rental costs vary based on the size of the raft and the number of people, and life jackets are included in the cost. The river is mild, class II rapids at most, and rafting is a perfect activity for families of all ages and sizes. River Rat will shuttle rafters to the drop off location, and then will pick them up at the pull out and back to River Rat to return the rafts and retrieve their vehicles. Great service and friendly staff.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a very popular place in the summer for renting a raft. One of the best things about River Rat is they have a shuttle to take you to the drop off point and they will pick you up at the end of your ride and take you back to the raft rental place. You can get a raft in different sizes to accommodate various numbers of people and the raft rental is priced accordingly. You dont have to worry about life vests as they are included in the rental price. Knowledgeable and friendly employees.

4
★★★★☆

This is a very popular place in the summer for renting a raft. One of the best things about River Rat is they have a shuttle to take you to the drop off point and they will pick you up at the end of your ride and take you back to the raft rental place. You can get a raft in different sizes to accommodate various numbers of people and the raft rental is priced accordingly. You dont have to worry about life vests as they are included in the rental price. Knowledgeable and friendly employees.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used River Rat Raft Rental, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review