PacMan Disposal Inc.

★★★☆☆
39.8889 -104.867
Map and Directions to PacMan Disposal Inc.

303-288-5279

10420 E106 Ave

Brighton, CO

80601

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About PacMan Disposal Inc.

Categories
  • Waste Removal
  • Garbage Collection Services

Communications & Utilities

Communications & Utilities
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Reviews 1 - 50 of 94. « Previous 1
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Customer Service is terrible, service is good.
We are long time users of Pakman Disposal as we prefer to use local services but when something goes wrong you are not able to easily contact Pakman. I do not arrive home until after the 4:30 closing time for Pkeman and you absolutely can't calll them if your trash was not picked up. There is not an answering machine to leave a message and there is not on-line contact available. Today I was told that I must call in problems the day that there are issues! How can I if there is no one to contact?
I am frustrated and will not be renewing my service

1
★☆☆☆☆

Customer Service is terrible, service is good.
We are long time users of Pakman Disposal as we prefer to use local services but when something goes wrong you are not able to easily contact Pakman. I do not arrive home until after the 4:30 closing time for Pkeman and you absolutely can't calll them if your trash was not picked up. There is not an answering machine to leave a message and there is not on-line contact available. Today I was told that I must call in problems the day that there are issues! How can I if there is no one to contact?
I am frustrated and will not be renewing my service

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I called in to cancel the service on a property that I own but previously paid by my tenant. Since the tenant is gone, no one is going to pay the new bills. I did so as an courtesy to them. But they refused to talk to me because my name was not on the account. When I informed them that no one would be paying the bills if they did not stop, the woman got mad and hung up.

1
★☆☆☆☆

I called in to cancel the service on a property that I own but previously paid by my tenant. Since the tenant is gone, no one is going to pay the new bills. I did so as an courtesy to them. But they refused to talk to me because my name was not on the account. When I informed them that no one would be paying the bills if they did not stop, the woman got mad and hung up.

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I have been with this company for about 5 years, I think they are great. I like the fact they'll put our cans on the edge of our driveway after they pick up. They always pick up what we have out there, no matter how much. While I haven't had any interaction with their office staff, since I have signed up - I haven't needed to. I think they provide an excellent value and do a great job.

5
★★★★★

I have been with this company for about 5 years, I think they are great. I like the fact they'll put our cans on the edge of our driveway after they pick up. They always pick up what we have out there, no matter how much. While I haven't had any interaction with their office staff, since I have signed up - I haven't needed to. I think they provide an excellent value and do a great job.

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I have a special needs child and he loves garbage trucks. Every week he runs out to great the garbage men with a bag of trash. They always treat him with respect and wave to him. They make him feel special. They also always place the lids back on the cans and put them further up the drive so we can see they were picked up. Great service. Great people.

5
★★★★★

I have a special needs child and he loves garbage trucks. Every week he runs out to great the garbage men with a bag of trash. They always treat him with respect and wave to him. They make him feel special. They also always place the lids back on the cans and put them further up the drive so we can see they were picked up. Great service. Great people.

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These guys drive too fast in neighborhoods and the office was rude to me. I called the cops and HOA on them.

1
★☆☆☆☆

These guys drive too fast in neighborhoods and the office was rude to me. I called the cops and HOA on them.

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.

At first use of this company I do have to say I appreciated them. However, after being late on a renewal fee, I cam home to trash thrown in my back yard. I had just sent them a $62 check for their services and they decided to come and get the trash cans. They took my gate off on my fence and didnt bother to put it back on. When I called to complain, the receptionist was extremely rude after getting my address. She stated "the owner did that. He wanted his property back". I was going to just ask them to return the trashcans, cash the renewal check and have someone pick up the mess that was made. HOWEVER, due to the treatment i recieved by the receptionist, I will NEVER use them again and will inform everyone i know the same. If an owner will do something like that then no wonder why his employees are so dang rude. I would give a zero rating if i could. I do have pictures and will be posting them online as well.

1
★☆☆☆☆

At first use of this company I do have to say I appreciated them. However, after being late on a renewal fee, I cam home to trash thrown in my back yard. I had just sent them a $62 check for their services and they decided to come and get the trash cans. They took my gate off on my fence and didnt bother to put it back on. When I called to complain, the receptionist was extremely rude after getting my address. She stated "the owner did that. He wanted his property back". I was going to just ask them to return the trashcans, cash the renewal check and have someone pick up the mess that was made. HOWEVER, due to the treatment i recieved by the receptionist, I will NEVER use them again and will inform everyone i know the same. If an owner will do something like that then no wonder why his employees are so dang rude. I would give a zero rating if i could. I do have pictures and will be posting them online as well.

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.

I've had pacman for a few years now went with them because they were cheaper. There price has went up but I choose to stay with never a problem with drivers or pickup. I haven't had to call them with any compliants so I haven't had to deal with the customer service on the phone. My husband and his family did trash removal for years and it is hard dirty work so thumbs up to those drivers at pacman you do good work for us.

5
★★★★★

I've had pacman for a few years now went with them because they were cheaper. There price has went up but I choose to stay with never a problem with drivers or pickup. I haven't had to call them with any compliants so I haven't had to deal with the customer service on the phone. My husband and his family did trash removal for years and it is hard dirty work so thumbs up to those drivers at pacman you do good work for us.

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.

The absolute RUDEST people I have ever dealt with. Jessica and Natalie work in the office and they could care less about keeping customers. They did not pick up my trash that was on the curb, when I called them about it, they told me it was not on the curb and that they would not pick up my accumulation of trash the following week

1
★☆☆☆☆

The absolute RUDEST people I have ever dealt with. Jessica and Natalie work in the office and they could care less about keeping customers. They did not pick up my trash that was on the curb, when I called them about it, they told me it was not on the curb and that they would not pick up my accumulation of trash the following week

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1 out of 1 people found this review helpful.

.

I just called to start a new service with this company, and the woman on the phone was so rude to me that I would rather pay the extra money each quarter to go with another company. These very poor business skills will find PacMan Disposal out of business very soon.

Last year PacMan reps were in my neighborhood signing people up for service. They asked who I was with and I told them ProDisposal. They told me that they don't take customers from local businesses, but if I ever left give them a call and they would provide two cans with a year paid service.

I asked the woman on the phone if they were still doing that promotion, and she told me that I was a liar and that they don't do promotions or flyers and she never even attempted to sign me up for service. A simple no would have been sufficient and I would have asked to start service with them, but it turned into several minutes of her yelling at me instead. SO I decided to read to her all of the other comments that I found on insiderpages! Thanks guys!

1
★☆☆☆☆

I just called to start a new service with this company, and the woman on the phone was so rude to me that I would rather pay the extra money each quarter to go with another company. These very poor business skills will find PacMan Disposal out of business very soon.

Last year PacMan reps were in my neighborhood signing people up for service. They asked who I was with and I told them ProDisposal. They told me that they don't take customers from local businesses, but if I ever left give them a call and they would provide two cans with a year paid service.

I asked the woman on the phone if they were still doing that promotion, and she told me that I was a liar and that they don't do promotions or flyers and she never even attempted to sign me up for service. A simple no would have been sufficient and I would have asked to start service with them, but it turned into several minutes of her yelling at me instead. SO I decided to read to her all of the other comments that I found on insiderpages! Thanks guys!

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1 out of 1 people found this review helpful.

.

RUDE POOR CUSTOMER SERVICE IF YOU CALL !! LAZY DRIVERS ! GAVE THEM GOOD MONEY AND THEY CANCEL SERVICE HOPE THEY RETURN THE MONEY FOR THE 3 MONTHS I PAID FOR After 2 weeks in a row of the driver not picking up our trash and him saying it wasn't out when it was out on the curb and the office staff calling me a liar, This week I took a picture of my trash on the curb at 6:48 am on Monday 1/2/12/2012 the camera I used time and date stamps the picture. Again they didn't pick up the trash .So when my wife called and told them we had a picture of the trash on the curb with a date and time stamp she became abusive to my wife saying that wasn't possible she was very snotty and said they'd send someone out. So I call back so I could get an email address to send the picture to. The lady in the office she became rude and told me I was not on the account and she wouldn't talk with me. So I handed the phone to my wife and said to her (my wife) add me to the God Dam account so they'll talk to me. When my wife got on the phone the lady told her she was canceling our service because I cussed at her then hung up on my wife. She called back and asked to speak to the owner and she was told he wasn't there and wouldn't talk to her. The owner Leonard Roy Ford hides well he also owns Ford Roll-off services inc. He also owns Dynoman diesel emissions inc The Vp is Maria Ford and she is not easy to reach either.The only way to contact them I've found so far is to mail them a letter to 1488 Spring Creek Dr Lafayette, CO 80026-3436 So now my trash is on the curb and I have to find new service. I am ok with changing service but I think the owner should know how bad the customer service is and want to warn everyone to avoid Packman at all costs

1
★☆☆☆☆

RUDE POOR CUSTOMER SERVICE IF YOU CALL !! LAZY DRIVERS ! GAVE THEM GOOD MONEY AND THEY CANCEL SERVICE HOPE THEY RETURN THE MONEY FOR THE 3 MONTHS I PAID FOR After 2 weeks in a row of the driver not picking up our trash and him saying it wasn't out when it was out on the curb and the office staff calling me a liar, This week I took a picture of my trash on the curb at 6:48 am on Monday 1/2/12/2012 the camera I used time and date stamps the picture. Again they didn't pick up the trash .So when my wife called and told them we had a picture of the trash on the curb with a date and time stamp she became abusive to my wife saying that wasn't possible she was very snotty and said they'd send someone out. So I call back so I could get an email address to send the picture to. The lady in the office she became rude and told me I was not on the account and she wouldn't talk with me. So I handed the phone to my wife and said to her (my wife) add me to the God Dam account so they'll talk to me. When my wife got on the phone the lady told her she was canceling our service because I cussed at her then hung up on my wife. She called back and asked to speak to the owner and she was told he wasn't there and wouldn't talk to her. The owner Leonard Roy Ford hides well he also owns Ford Roll-off services inc. He also owns Dynoman diesel emissions inc The Vp is Maria Ford and she is not easy to reach either.The only way to contact them I've found so far is to mail them a letter to 1488 Spring Creek Dr Lafayette, CO 80026-3436 So now my trash is on the curb and I have to find new service. I am ok with changing service but I think the owner should know how bad the customer service is and want to warn everyone to avoid Packman at all costs

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1 out of 1 people found this review helpful.

.

WORST customer service EVER experienced! Pac Man stole my money after a check was issued for new service pickup starting today (check was sent weeks ago and cashed right after)...they say they have no check and won't send anyone until the check comes. The customer service girl (Jessica) was rude, used cuss words and hung up on me...I called back and asked for a supervisor (Natalie) VERY VERY RUDE....laughed at me as she said there was NO payment and it was TOOOO bad for me! What a total B**CH! They will be reported to the BBB as well as the FBI for cashing a check and showing no payment which in that book would be called STEALING and fined an imprisonment would occur. I would appreciate that if they are REAL people with a REAL soul, they would return my payment immediately as I have NO intentions of EVER using them....if you are thinking of them....TRY SOME ONE ELSE!!! They SUCK!

1
★☆☆☆☆

WORST customer service EVER experienced! Pac Man stole my money after a check was issued for new service pickup starting today (check was sent weeks ago and cashed right after)...they say they have no check and won't send anyone until the check comes. The customer service girl (Jessica) was rude, used cuss words and hung up on me...I called back and asked for a supervisor (Natalie) VERY VERY RUDE....laughed at me as she said there was NO payment and it was TOOOO bad for me! What a total B**CH! They will be reported to the BBB as well as the FBI for cashing a check and showing no payment which in that book would be called STEALING and fined an imprisonment would occur. I would appreciate that if they are REAL people with a REAL soul, they would return my payment immediately as I have NO intentions of EVER using them....if you are thinking of them....TRY SOME ONE ELSE!!! They SUCK!

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1 out of 1 people found this review helpful.

.

I woke up today to throw away my trash and my trash bin was removed by PackMan... A week or two ago I received a phone call from packman and they were asking about billing. This was a wednesday and the next morning they instructed me to place my payment on the door for the truck to pick up. I told them I only had cash, she said that was fine. I placed the cash in a paper taped it and addressed it to PackMan and taped it on my door. I waited for the trash men to get it bcause I didnt trust this option, I physically seen them dump my bin and take the paper with payment inside. The man on the back of the truck got it and placed it in what looked like a slot on the back of the truck. when I called about this bin being taken I was called a liar about payment that was picked up and questioned about my common sense in paying bills. Great customer service talking to us customers this way.. But then again it is TRASH people.. I'm changing service and will start a campaign against them thru Flyers/Posters/Info and personally distribute this in Westminster. We cant tolerate businesses like these in our communities when there are other options who run fair, legitimate businesses in the same field. Time to re-evaluate who we trust. I don't think it was the driver or the guy on the back, I seen him place it somewhere, Did they think I was tipping them?

1
★☆☆☆☆

I woke up today to throw away my trash and my trash bin was removed by PackMan... A week or two ago I received a phone call from packman and they were asking about billing. This was a wednesday and the next morning they instructed me to place my payment on the door for the truck to pick up. I told them I only had cash, she said that was fine. I placed the cash in a paper taped it and addressed it to PackMan and taped it on my door. I waited for the trash men to get it bcause I didnt trust this option, I physically seen them dump my bin and take the paper with payment inside. The man on the back of the truck got it and placed it in what looked like a slot on the back of the truck. when I called about this bin being taken I was called a liar about payment that was picked up and questioned about my common sense in paying bills. Great customer service talking to us customers this way.. But then again it is TRASH people.. I'm changing service and will start a campaign against them thru Flyers/Posters/Info and personally distribute this in Westminster. We cant tolerate businesses like these in our communities when there are other options who run fair, legitimate businesses in the same field. Time to re-evaluate who we trust. I don't think it was the driver or the guy on the back, I seen him place it somewhere, Did they think I was tipping them?

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2 out of 2 people found this review helpful.

.

This company has the worst customer service ever. I have never treated them or any other customer service rep. bad, but I have called them and been yelled at, hung up on, basically told I was a liar about having my trash on the curb the night before.....I will not tolerate being treated like that. In fact, nobody deserves that. Do not use this company. I would give thumbs down if I could! You can bet the negative reviews here are the real deal.

1
★☆☆☆☆

This company has the worst customer service ever. I have never treated them or any other customer service rep. bad, but I have called them and been yelled at, hung up on, basically told I was a liar about having my trash on the curb the night before.....I will not tolerate being treated like that. In fact, nobody deserves that. Do not use this company. I would give thumbs down if I could! You can bet the negative reviews here are the real deal.

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2 out of 2 people found this review helpful.

.

I've had great service for a year. They always pick up on time and when i've been a couple weeks late they always gave me a chance to pay and picked my trash up anyway.I can't think of a better value for 3 months at 40.50. I hope they do well and continue they're great service.

5
★★★★★

I've had great service for a year. They always pick up on time and when i've been a couple weeks late they always gave me a chance to pay and picked my trash up anyway.I can't think of a better value for 3 months at 40.50. I hope they do well and continue they're great service.

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0 out of 3 people found this review helpful.

.

I've read some of the positive reviews and at one time I agreed with them. Till I had to call and cancel service. I was hasseled and treated rudely. I took it up with a supervisor and got the same treatment. I guess when you work with garbage eventually you'll treat everyone or anything like garbage, even a potential repeat customer. I'm not going to get int specifics but I will tell you this.... Pacman Disposal has the worst customer service representatives I've ever encountered. Rude, impolite, arrogant, if they keep treating customers like this ontop or being higer priced I believe they will sink thier own ship. Oh yea I think Stephine E. works for Pacman Disposal, she sounds like one of the customer service reps I spoke with in her review. I wasn't screaming at them and I acted like an adult Stephine E. my issues fell on deaf rude ears.

1
★☆☆☆☆

I've read some of the positive reviews and at one time I agreed with them. Till I had to call and cancel service. I was hasseled and treated rudely. I took it up with a supervisor and got the same treatment. I guess when you work with garbage eventually you'll treat everyone or anything like garbage, even a potential repeat customer. I'm not going to get int specifics but I will tell you this.... Pacman Disposal has the worst customer service representatives I've ever encountered. Rude, impolite, arrogant, if they keep treating customers like this ontop or being higer priced I believe they will sink thier own ship. Oh yea I think Stephine E. works for Pacman Disposal, she sounds like one of the customer service reps I spoke with in her review. I wasn't screaming at them and I acted like an adult Stephine E. my issues fell on deaf rude ears.

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3 out of 3 people found this review helpful.

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I have been using them now for over a year and I find their service to be better than any other in town and they have been very friendly with me each and ever time I have called. If you call up angry then you deserve how you are treated. We are always ready to jump at each other and be accusatory. Why don't you try calming down once and call their office and be nice and say we have a problem that needs to be corrected. And discuss it instead of acting like a two year old and start screaming at people. I feel for those that work in customer service. It isn't an easy job and it is even harder when you have someone acting like a two year old screaming in the phone obscenities and other stuff. Grow up people and act like an adult. Remember you might be at fault too. So stop pointing fingers at everyone, remember for every one you point at someone there are three more pointing right back at you. Think about it.

5
★★★★★

I have been using them now for over a year and I find their service to be better than any other in town and they have been very friendly with me each and ever time I have called. If you call up angry then you deserve how you are treated. We are always ready to jump at each other and be accusatory. Why don't you try calming down once and call their office and be nice and say we have a problem that needs to be corrected. And discuss it instead of acting like a two year old and start screaming at people. I feel for those that work in customer service. It isn't an easy job and it is even harder when you have someone acting like a two year old screaming in the phone obscenities and other stuff. Grow up people and act like an adult. Remember you might be at fault too. So stop pointing fingers at everyone, remember for every one you point at someone there are three more pointing right back at you. Think about it.

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0 out of 3 people found this review helpful.

.

I have no complaints with this company. I have had them for one year and they take everything I put out. I have put out rather weird trash items: old shower doors, medicine cabinet, office chair, etc and they are always gone when I come home on trash day! They always leave trash cans right where I left them too.

4
★★★★☆

I have no complaints with this company. I have had them for one year and they take everything I put out. I have put out rather weird trash items: old shower doors, medicine cabinet, office chair, etc and they are always gone when I come home on trash day! They always leave trash cans right where I left them too.

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0 out of 2 people found this review helpful.

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Ok I know there are a lot of bad reviews here my friend has had this company for over 4 years and hasnt had any complaints. I am going to give them a try. We shall see. I will post updates and let you know.

K I have been with them for a month now I havent had any problems. I watch them as they pick up and any trash that falls out they pick up for me. So far they are doing a great job.

4
★★★★☆

Ok I know there are a lot of bad reviews here my friend has had this company for over 4 years and hasnt had any complaints. I am going to give them a try. We shall see. I will post updates and let you know.

K I have been with them for a month now I havent had any problems. I watch them as they pick up and any trash that falls out they pick up for me. So far they are doing a great job.

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0 out of 3 people found this review helpful.

.

AWESOME SERVICE! We have been customers of PacMan Disposal for about 8 yrs. (previously used Waste Mgmt.) PacMan's prices are much better, and the staff from office to guys who do the Dirty Work of Collecting have great attitudes & extend superior service. We are moving & sorry to stop our service w a wonderful company. You cannot go wrong choosing PacMan Disposal Company!

5
★★★★★

AWESOME SERVICE! We have been customers of PacMan Disposal for about 8 yrs. (previously used Waste Mgmt.) PacMan's prices are much better, and the staff from office to guys who do the Dirty Work of Collecting have great attitudes & extend superior service. We are moving & sorry to stop our service w a wonderful company. You cannot go wrong choosing PacMan Disposal Company!

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0 out of 3 people found this review helpful.

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I teach Cutomer Service classes at a local college. Natalie, I'm sure you're a nice, normal person, but you can never, ever, get mad. You are in the wrong line of work and I think you should find some other employment for your own good. You're not happy with your job if you have ever been mad. Customers are upset when they call. You can't take it personally in your job. This is a problem in the USA, not just with you. You have never had formal training. You don't have to take abusive language, but you should never get mad about it. Customer service takes a very special kind of person. I bet your company was formed by some trash guys who thought they could do a better job. Maybe they're great at hauling away trash, but it's more than that. you have to love to serve the people who are your customers. You cannot afford to let one of them go.
1. Listen to the customer and use active listening. "If I'm hearing you right (repeat what they said)"
2. Agree that something has gone wrong.
3. Offer them a choice. I can give you a discount on your bill, or I can send a supervisor to your house. WHich would you like?
4. Own the problem until solved.
Good luck Natalie. Take a class or find another job if you want to be happy.

1
★☆☆☆☆

I teach Cutomer Service classes at a local college. Natalie, I'm sure you're a nice, normal person, but you can never, ever, get mad. You are in the wrong line of work and I think you should find some other employment for your own good. You're not happy with your job if you have ever been mad. Customers are upset when they call. You can't take it personally in your job. This is a problem in the USA, not just with you. You have never had formal training. You don't have to take abusive language, but you should never get mad about it. Customer service takes a very special kind of person. I bet your company was formed by some trash guys who thought they could do a better job. Maybe they're great at hauling away trash, but it's more than that. you have to love to serve the people who are your customers. You cannot afford to let one of them go.
1. Listen to the customer and use active listening. "If I'm hearing you right (repeat what they said)"
2. Agree that something has gone wrong.
3. Offer them a choice. I can give you a discount on your bill, or I can send a supervisor to your house. WHich would you like?
4. Own the problem until solved.
Good luck Natalie. Take a class or find another job if you want to be happy.

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4 out of 4 people found this review helpful.

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After years with Waste Management and growing weary of their increasing fees and lack of customer service, we changed to PacMan. Yesterday proved that they are great. With extremely high winds, they had the good sense to place our just emptied trash can up next to our home, thus blocking it from the high winds and ultimately being blown to the next county.

Thank you PacMan for your customer serivce.

4
★★★★☆

After years with Waste Management and growing weary of their increasing fees and lack of customer service, we changed to PacMan. Yesterday proved that they are great. With extremely high winds, they had the good sense to place our just emptied trash can up next to our home, thus blocking it from the high winds and ultimately being blown to the next county.

Thank you PacMan for your customer serivce.

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0 out of 3 people found this review helpful.

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A driver almost hit my dad while he was pulling into the driveway. The driver never checked his mirrors and gunned it the direction of my dad. My dad then approached the young man about whole thing. Just to say double check your mirrors next time please. Then the man decides to then use vulgar language at my father saying it was his fault, calling him a mother f**ker multiple times. DO NOT USE!!!!!

1
★☆☆☆☆

A driver almost hit my dad while he was pulling into the driveway. The driver never checked his mirrors and gunned it the direction of my dad. My dad then approached the young man about whole thing. Just to say double check your mirrors next time please. Then the man decides to then use vulgar language at my father saying it was his fault, calling him a mother f**ker multiple times. DO NOT USE!!!!!

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2 out of 2 people found this review helpful.

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I was considering switching trash service companies based on the price reduction with PacMan but after reading the reviews I think I will stay where I am. Hopefully you guys can figure out your customer service issues....

1
★☆☆☆☆

I was considering switching trash service companies based on the price reduction with PacMan but after reading the reviews I think I will stay where I am. Hopefully you guys can figure out your customer service issues....

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4 out of 4 people found this review helpful.

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its really sad on all the bad comments we were seen the trash truck at one of my neighbors house and I was going to call and see possible on getting service but to see how many people dislike the customer service I have change my mind. There are to many companies out there to choose from and there to many companies that have good customer service.
so I guess comments do work.

1
★☆☆☆☆

its really sad on all the bad comments we were seen the trash truck at one of my neighbors house and I was going to call and see possible on getting service but to see how many people dislike the customer service I have change my mind. There are to many companies out there to choose from and there to many companies that have good customer service.
so I guess comments do work.

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3 out of 3 people found this review helpful.

.

This is one of the best disposal services I have ever used. My route drivers constantly go over and above. The take everything, no extra charge, pick up the curb area. Fabulous!

5
★★★★★

This is one of the best disposal services I have ever used. My route drivers constantly go over and above. The take everything, no extra charge, pick up the curb area. Fabulous!

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1 out of 4 people found this review helpful.

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If I could possibly give this company negative stars I would. On more than one occasion, Pacman has driven past my cans without even slowing down. On the first occasion, I called a couple hours later thinking that maybe they were going to come back later only to be chastised for not calling sooner because "I should know their routine by now!" Also, was informed that "she had spoken to the driver, and my cans were not out..." (how had this conversation w/the driver already occurred when I was only now informing her of the problem) I informed her that my cans are ALWAYS put out the night before only to be told that I was a liar.
The customer service is THE WORST I HAVE EVER EXPERIENCED!!!!!!!
STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!!

The only possible way this company has ANY positive reviews must be employees being ordered to submit them!

1
★☆☆☆☆

If I could possibly give this company negative stars I would. On more than one occasion, Pacman has driven past my cans without even slowing down. On the first occasion, I called a couple hours later thinking that maybe they were going to come back later only to be chastised for not calling sooner because "I should know their routine by now!" Also, was informed that "she had spoken to the driver, and my cans were not out..." (how had this conversation w/the driver already occurred when I was only now informing her of the problem) I informed her that my cans are ALWAYS put out the night before only to be told that I was a liar.
The customer service is THE WORST I HAVE EVER EXPERIENCED!!!!!!!
STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!!

The only possible way this company has ANY positive reviews must be employees being ordered to submit them!

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4 out of 5 people found this review helpful.

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Had service for years and just cancelled.Natalie is the manager, so when she is rude to you you have nowhere to go to complain. All she says is the owner does not come in and return phone calls. Maybe he should look here and see how many customers he has lost due to her bad service. Had another service in 5 minutes and they are even cheaper than Packman. The delivery was good, but I refuse to pay for service where a rude person like her is in charge. Maybe I will return when Natalie has been let go. Call me then.

1
★☆☆☆☆

Had service for years and just cancelled.Natalie is the manager, so when she is rude to you you have nowhere to go to complain. All she says is the owner does not come in and return phone calls. Maybe he should look here and see how many customers he has lost due to her bad service. Had another service in 5 minutes and they are even cheaper than Packman. The delivery was good, but I refuse to pay for service where a rude person like her is in charge. Maybe I will return when Natalie has been let go. Call me then.

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4 out of 5 people found this review helpful.

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We have used packman without any problems. One time I was late getting the trash our and I followed and caught up with the truck. They turned around and went back an picked up my trash......
Great service!!!!!!!!!!!

5
★★★★★

We have used packman without any problems. One time I was late getting the trash our and I followed and caught up with the truck. They turned around and went back an picked up my trash......
Great service!!!!!!!!!!!

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1 out of 4 people found this review helpful.

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Absolutely WORST customer service ever. Natalie is the rudest, least pleasant person I have ever dealt with. I am not able to talk to her, because she is the "manager". They missed the trash pickup three times now, over the holidays, and said that even when they received me checks for the last several years, that doesn't mean they are going to come by and pick up the trash. The conversations go that way, it is THE WORST!!! I never write reviews, but I am so disgusted by not only this company, but this company allowing horribly rude and offensive reps to answer their phone.

1
★☆☆☆☆

Absolutely WORST customer service ever. Natalie is the rudest, least pleasant person I have ever dealt with. I am not able to talk to her, because she is the "manager". They missed the trash pickup three times now, over the holidays, and said that even when they received me checks for the last several years, that doesn't mean they are going to come by and pick up the trash. The conversations go that way, it is THE WORST!!! I never write reviews, but I am so disgusted by not only this company, but this company allowing horribly rude and offensive reps to answer their phone.

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4 out of 4 people found this review helpful.

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i had 4 bags out there and a thrash can full of yard debree,and this dumbass only comes and pick up the 2 bags and leaves the rest,what a lazy prick

1
★☆☆☆☆

i had 4 bags out there and a thrash can full of yard debree,and this dumbass only comes and pick up the 2 bags and leaves the rest,what a lazy prick

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3 out of 4 people found this review helpful.

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They are great. I have been with them for 2 years with no problems. I am very happy with their service. A++++

5
★★★★★

They are great. I have been with them for 2 years with no problems. I am very happy with their service. A++++

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1 out of 5 people found this review helpful.

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Very poor customer service. I called today to find out why two bundles of tied up branches 3' long were not picked up. I was told that "They probably overlooked them" They were sitting next to the trash cans that they dumped. I relayed that I sometimes leave a $20.00 tip for the workers and that she could relay a message to them that I will not give anymore tips in the future. The smart mouthed female that I was talking to then said that the workers don't need any tips and hung the phone up on me.

3
★★★☆☆

Very poor customer service. I called today to find out why two bundles of tied up branches 3' long were not picked up. I was told that "They probably overlooked them" They were sitting next to the trash cans that they dumped. I relayed that I sometimes leave a $20.00 tip for the workers and that she could relay a message to them that I will not give anymore tips in the future. The smart mouthed female that I was talking to then said that the workers don't need any tips and hung the phone up on me.

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2 out of 2 people found this review helpful.

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I had Packman Disposal for many years. They are difficult to contact. They have no voice mail or email, only a phone line that they do not answer most of the time. Today was the last straw for me. I had scheduled a couch pickup 2 weeks ago. I had the couch out on the curb and the check taped to my door by 7 am, but they did not pick it up. When I called, the person at the desk claimed that the guy didn't see the check, then they said it was because the couch wasn't right at the curb (it was on the driveway, near the curb so as not to block the walk), then they said the driver didn't see the couch! Like the other reviews, they came very close to calling me a liar and took no responsibility, except to blame the driver. When I called to cancel a few minutes later, they seemed happy to lose a customer they had had for over 10 years. There are plenty of other trash pickup companies in the area. It took me all of 5 minutes to sign up with someone else.

1
★☆☆☆☆

I had Packman Disposal for many years. They are difficult to contact. They have no voice mail or email, only a phone line that they do not answer most of the time. Today was the last straw for me. I had scheduled a couch pickup 2 weeks ago. I had the couch out on the curb and the check taped to my door by 7 am, but they did not pick it up. When I called, the person at the desk claimed that the guy didn't see the check, then they said it was because the couch wasn't right at the curb (it was on the driveway, near the curb so as not to block the walk), then they said the driver didn't see the couch! Like the other reviews, they came very close to calling me a liar and took no responsibility, except to blame the driver. When I called to cancel a few minutes later, they seemed happy to lose a customer they had had for over 10 years. There are plenty of other trash pickup companies in the area. It took me all of 5 minutes to sign up with someone else.

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6 out of 6 people found this review helpful.

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Packman is advertising online bill pay. It doesn't work. Get your act together people! I tried four times, with no success.

2
★★☆☆☆

Packman is advertising online bill pay. It doesn't work. Get your act together people! I tried four times, with no success.

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2 out of 2 people found this review helpful.

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The customer service was unacceptable. The representative for Pac Man was rude and stopped just short of calling me a liar when I expressed that the trash cans were placed out early in the morning.
The actual service had been good, but do to the poor customer service, I will be finding another provider, even if the cost of the service is double, it's just about service.

1
★☆☆☆☆

The customer service was unacceptable. The representative for Pac Man was rude and stopped just short of calling me a liar when I expressed that the trash cans were placed out early in the morning.
The actual service had been good, but do to the poor customer service, I will be finding another provider, even if the cost of the service is double, it's just about service.

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5 out of 6 people found this review helpful.

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I have used PacMan for a number of years. Everytime I call the office they are courteous and helpful. Regarding drivers and actual route service, I think it is important to remember that each route has specific workers. My area is in west Golden. Our drivers always seem to be driving carefully. They always come, never miss. They pick up ALL of our trash, which sometimes has been so much I wondered if they would. Large item pickups have never been a problem, and recently I got a roll off - problem free. I love their prices and on occasion when my payment has been late they have been nothing short of cooperative. I think PacMan is GREAT!

4
★★★★☆

I have used PacMan for a number of years. Everytime I call the office they are courteous and helpful. Regarding drivers and actual route service, I think it is important to remember that each route has specific workers. My area is in west Golden. Our drivers always seem to be driving carefully. They always come, never miss. They pick up ALL of our trash, which sometimes has been so much I wondered if they would. Large item pickups have never been a problem, and recently I got a roll off - problem free. I love their prices and on occasion when my payment has been late they have been nothing short of cooperative. I think PacMan is GREAT!

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1 out of 5 people found this review helpful.

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It was nice of you to respond to the comments Nicole, but I have never used vulgar language and you as well as one other office staff member were extremely rude to me. This happened even when I called to make a payment. The guys that pick up the trash are great, but the office staff is horrible, and that makes a big difference. I think the comments supporting PacMan are from the office staff trying to repent.....too late, I too went with another service, customer service is a big deal and obviously the office staff at PacMan are very unhappy there, that tells me that PacMan is a bad company.

1
★☆☆☆☆

It was nice of you to respond to the comments Nicole, but I have never used vulgar language and you as well as one other office staff member were extremely rude to me. This happened even when I called to make a payment. The guys that pick up the trash are great, but the office staff is horrible, and that makes a big difference. I think the comments supporting PacMan are from the office staff trying to repent.....too late, I too went with another service, customer service is a big deal and obviously the office staff at PacMan are very unhappy there, that tells me that PacMan is a bad company.

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4 out of 4 people found this review helpful.

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This is a very good trash company. All of the neighbors use their service. The driver and outside workers do a excellant joband leave no trash.

5
★★★★★

This is a very good trash company. All of the neighbors use their service. The driver and outside workers do a excellant joband leave no trash.

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1 out of 5 people found this review helpful.

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When we moved from Denver to Arvada 4 years ago we wanted to continue recyling and PacMan offered that service. They are really good with the trash pick-up, but the recyling that I have been paying for they leave much to be desired. They used to pick up recycling every week, but they changed to every other week for pick up. Now I can't seem to get the company to pick up the recycling even though I pay for this service monthly. Every time I call they tell me that it isn;t a pick up for that week and that it will be next week. I have asked for a schedule of pick up dates and they have told me that they don;t have a schedule for pick up it is just every other week. Who ever heard of a company that dosen't have a schedule for their recyclig? I may have to get a different service as this is ridilulous.

1
★☆☆☆☆

When we moved from Denver to Arvada 4 years ago we wanted to continue recyling and PacMan offered that service. They are really good with the trash pick-up, but the recyling that I have been paying for they leave much to be desired. They used to pick up recycling every week, but they changed to every other week for pick up. Now I can't seem to get the company to pick up the recycling even though I pay for this service monthly. Every time I call they tell me that it isn;t a pick up for that week and that it will be next week. I have asked for a schedule of pick up dates and they have told me that they don;t have a schedule for pick up it is just every other week. Who ever heard of a company that dosen't have a schedule for their recyclig? I may have to get a different service as this is ridilulous.

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5 out of 5 people found this review helpful.

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As I read through the few complaints regarding the Packman Disposal office, I feel that as an office customer service representative for Packman Disposal, I should respond. There are many circumstances were I would agree that I and the other ladies in the office have gotten angry over the phone; however, it was only after a customer used vulgar language or has demanded a service we could not provide at that time.

We are very happy to assist you in any way we can and will try to accommodate you to the best of our ability, according each specific problem/request.

5
★★★★★

As I read through the few complaints regarding the Packman Disposal office, I feel that as an office customer service representative for Packman Disposal, I should respond. There are many circumstances were I would agree that I and the other ladies in the office have gotten angry over the phone; however, it was only after a customer used vulgar language or has demanded a service we could not provide at that time.

We are very happy to assist you in any way we can and will try to accommodate you to the best of our ability, according each specific problem/request.

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1 out of 9 people found this review helpful.

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WE LOVE PACKMAN DISPOSAL!!!!!! THEY ARE GREAT!!!!! With the way the economy is and how people treat one another now is pretty awful. Everyone is for themselves and what can they get, it's the ME mentality. What happened to common courtesy??? Packman shows common curtosity and beyond. The office personnel are very very good at taking care of any question I've had and as long as I called and told them regarding extra items no problem has ever arisen. I have used Packman for over 5 years and will continue to support them. Small business is what makes America great.

5
★★★★★

WE LOVE PACKMAN DISPOSAL!!!!!! THEY ARE GREAT!!!!! With the way the economy is and how people treat one another now is pretty awful. Everyone is for themselves and what can they get, it's the ME mentality. What happened to common courtesy??? Packman shows common curtosity and beyond. The office personnel are very very good at taking care of any question I've had and as long as I called and told them regarding extra items no problem has ever arisen. I have used Packman for over 5 years and will continue to support them. Small business is what makes America great.

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1 out of 5 people found this review helpful.

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I also went to Pacman Disposal due to Waste Mgmt always raising prices every billing and placing fuel charges, administration charges and any other charges they could think of. My neighbors have Pacman and they have had nothing but good to say. I have been with Pacman now for 4 months and they are very courteous and soooo very helpful and can be counted on weekly.

5
★★★★★

I also went to Pacman Disposal due to Waste Mgmt always raising prices every billing and placing fuel charges, administration charges and any other charges they could think of. My neighbors have Pacman and they have had nothing but good to say. I have been with Pacman now for 4 months and they are very courteous and soooo very helpful and can be counted on weekly.

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2 out of 6 people found this review helpful.

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I just started service with Packman Disposal this week. I had used them about 5 years ago, but they seemed to go out o buiness for awhile. I hope this time the continue their service. I have severl neighbors who use Packman and they are always on time and have never left a mess or trash containers in odd places. It is always right where the bin was left.
My other service, Waste Management was geting out of control as far as their prices.. I could always be assured that when I got my bill it had gone up. Hopefully Packman won't raise their prices too often and by not too much.

5
★★★★★

I just started service with Packman Disposal this week. I had used them about 5 years ago, but they seemed to go out o buiness for awhile. I hope this time the continue their service. I have severl neighbors who use Packman and they are always on time and have never left a mess or trash containers in odd places. It is always right where the bin was left.
My other service, Waste Management was geting out of control as far as their prices.. I could always be assured that when I got my bill it had gone up. Hopefully Packman won't raise their prices too often and by not too much.

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3 out of 7 people found this review helpful.

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I've used PacMan for many years. They are very reasonably priced. My basement flooded and they took 5 extra bags of trash besides my regular household trash for weeks while we were tearing out the drywall and never charged extra. Sure I've had a can or two damaged, but in Colorado in the winter, plastic tends to snap under those conditions. I can say they NEVER missed a pickup for me, unless I forgot to pay the bill. All in all, this is a good service and I started with them when I lived in Westminster a long time ago.

4
★★★★☆

I've used PacMan for many years. They are very reasonably priced. My basement flooded and they took 5 extra bags of trash besides my regular household trash for weeks while we were tearing out the drywall and never charged extra. Sure I've had a can or two damaged, but in Colorado in the winter, plastic tends to snap under those conditions. I can say they NEVER missed a pickup for me, unless I forgot to pay the bill. All in all, this is a good service and I started with them when I lived in Westminster a long time ago.

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2 out of 6 people found this review helpful.

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I will be switching services after several attempts (phone calls to customer service) to obtain better service. My complaints included no pick up, wheels knocked off of container and left laying in the driveway, trash left in container and on driveway/street. Service, after each call, would improve only for a short period and then back to the same. Service missed pick up on July 4th weekend and the following week I was left with the wheels of my container laying in the middle of the street, the lid laying accross the driveway and the container, once again, laying on its side. Trash container was brand new with snug fitting wheels until the first couple of times it was slammed against the back of the truck. Poor service....stay away.

1
★☆☆☆☆

I will be switching services after several attempts (phone calls to customer service) to obtain better service. My complaints included no pick up, wheels knocked off of container and left laying in the driveway, trash left in container and on driveway/street. Service, after each call, would improve only for a short period and then back to the same. Service missed pick up on July 4th weekend and the following week I was left with the wheels of my container laying in the middle of the street, the lid laying accross the driveway and the container, once again, laying on its side. Trash container was brand new with snug fitting wheels until the first couple of times it was slammed against the back of the truck. Poor service....stay away.

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4 out of 6 people found this review helpful.

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I've been with them for 5 years now. They are way better than my previous trash company. But it's true the office staff is rude and unhelpful. Lately, there have been problems with my recycling getting picked up. When I call I'm told I didn't put it out in recycling tubs even though I have been using the same recycling tubs for 6 years and put it out the night before. They sent the guy back when I explained I use the same tubs as always and had my stuff out early. So far I have only had my trash not picked up once. If they miss again I will quit them. I had some problems with a payment getting lost that I never resolved. But my experience with other trash companies with bigger names is much worse. The big names were skipping my trash pick up every week for awhile. When the big name company did show up they were breaking my trash cans, throwing away my lids and leaving trash on the street. So Pac Man is better than that. I'm not sure if there really is a GOOD trash service in town.

3
★★★☆☆

I've been with them for 5 years now. They are way better than my previous trash company. But it's true the office staff is rude and unhelpful. Lately, there have been problems with my recycling getting picked up. When I call I'm told I didn't put it out in recycling tubs even though I have been using the same recycling tubs for 6 years and put it out the night before. They sent the guy back when I explained I use the same tubs as always and had my stuff out early. So far I have only had my trash not picked up once. If they miss again I will quit them. I had some problems with a payment getting lost that I never resolved. But my experience with other trash companies with bigger names is much worse. The big names were skipping my trash pick up every week for awhile. When the big name company did show up they were breaking my trash cans, throwing away my lids and leaving trash on the street. So Pac Man is better than that. I'm not sure if there really is a GOOD trash service in town.

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1 out of 3 people found this review helpful.

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Outside of their prices Pacman disposal is the WORST trash company i have ever had, they miss my pick up all the time and than say my trash wasnt out, so i sat out the day after the 4th to see if they would come by, they never came by to get my trash or my neighbors so when i called i got the rudest lady i have ever talked to who told me my trash wasnt out when i told her i waited for them and they never showed up she told me that they had showed up and hung up on me, also the flier they give you when they first came around that has a list of everything they would pick up is a total lie!!! i have left out a battery that they didnt take and a tire that they didnt take either they have also left cans that they claim weigh more than 65 pounds, how they figured that out i will never know but i leave the same amount of trash every week, i have got into 3 arguments with their guys and after this last one were i warned him that i would put my fist thru his face next time, glad to say i havent had a problem since then, if you have not had problems with PacMan your very lucky, or just a liar!!!!!

1
★☆☆☆☆

Outside of their prices Pacman disposal is the WORST trash company i have ever had, they miss my pick up all the time and than say my trash wasnt out, so i sat out the day after the 4th to see if they would come by, they never came by to get my trash or my neighbors so when i called i got the rudest lady i have ever talked to who told me my trash wasnt out when i told her i waited for them and they never showed up she told me that they had showed up and hung up on me, also the flier they give you when they first came around that has a list of everything they would pick up is a total lie!!! i have left out a battery that they didnt take and a tire that they didnt take either they have also left cans that they claim weigh more than 65 pounds, how they figured that out i will never know but i leave the same amount of trash every week, i have got into 3 arguments with their guys and after this last one were i warned him that i would put my fist thru his face next time, glad to say i havent had a problem since then, if you have not had problems with PacMan your very lucky, or just a liar!!!!!

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3 out of 5 people found this review helpful.

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Worst customer service EVER!! How are these idiots in business? The rude lady that answers the phone must hate her life and she is projecting that hate to all the customers with an issue or problem. Who knows why the owner keeps her around?

1
★☆☆☆☆

Worst customer service EVER!! How are these idiots in business? The rude lady that answers the phone must hate her life and she is projecting that hate to all the customers with an issue or problem. Who knows why the owner keeps her around?

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3 out of 3 people found this review helpful.

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The Packman need to be aware that the lady that answered the phone lacking customer service, she has no skills as far dealing with customers and their concerns she needs major up training.

1
★☆☆☆☆

The Packman need to be aware that the lady that answered the phone lacking customer service, she has no skills as far dealing with customers and their concerns she needs major up training.

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3 out of 5 people found this review helpful.

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WOW, I can't agree more with the comments about how rude the office staff is.....I have been with Pac Man for many many years until this morning when I called to find out if my trash was going to be picked up after the holiday. Tracey in the office told me they were at my house at 7:40am and my trash was not out. She was absolutely abrasive so I told her I would like a credit so I can get a different trash service, she told me "No, I'm not doing that". I told her she was rude and like a child she said "No, you are!" LOL, I then spoke to Natalie who was also very rude and they are supposed to be sending me a credit. I just can't believe how rude the office staff is, never would our company treat a customer this bad....this company does not deserve one star. I called Waste Connections, they are very friendly and the prices are better so I am using them!

1
★☆☆☆☆

WOW, I can't agree more with the comments about how rude the office staff is.....I have been with Pac Man for many many years until this morning when I called to find out if my trash was going to be picked up after the holiday. Tracey in the office told me they were at my house at 7:40am and my trash was not out. She was absolutely abrasive so I told her I would like a credit so I can get a different trash service, she told me "No, I'm not doing that". I told her she was rude and like a child she said "No, you are!" LOL, I then spoke to Natalie who was also very rude and they are supposed to be sending me a credit. I just can't believe how rude the office staff is, never would our company treat a customer this bad....this company does not deserve one star. I called Waste Connections, they are very friendly and the prices are better so I am using them!

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3 out of 5 people found this review helpful.

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