IdentityCraft

★★★★☆
  • 6929 Hayvenhurst Avenue

    Van Nuys, CA 91406

    Map & Directions
  • 818-904-6700

About IdentityCraft

Categories
  • Furniture Stores

Home & Garden

Home & Garden
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4.0 4
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Hi, we purchased a complete custom set of sofa, king chair and chair with ottmans in Dec 2004. The furniture holds up very well, no issues with quality of upholstery or structure. We purchased at Identitycraft because it was a lot less expensive than the usual suspects. Also, the furniture is very very comfortable. We had two dogs for most of this period and 2 kids at home. In short, excellent. Prices have gone up quite a bit though since 2005.

4
★★★★☆

Hi, we purchased a complete custom set of sofa, king chair and chair with ottmans in Dec 2004. The furniture holds up very well, no issues with quality of upholstery or structure. We purchased at Identitycraft because it was a lot less expensive than the usual suspects. Also, the furniture is very very comfortable. We had two dogs for most of this period and 2 kids at home. In short, excellent. Prices have gone up quite a bit though since 2005.

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Ordered a three piece doheny chaise. Read some reviews, some good, some bad, but couldn't find the item anywhere else (pottery barn no longer carries their three piece sofa). Decided to risk it and loved Sheryl when I spoke with her on the phone. I received the sofa after 8 weeks, and one piece was wrong. I called Joe in shipping who said he would have to call the manufacturer. When I voiced my surprise as I was told (and the website says) that the couch was made in LA factory, he said, "Yeah, I don't know why they tell people that. It's not true." This explains the serious quality control issues as no one there is actually seeing the product being ordered from someplace else. Three months later, received the missing chaise today with the wrong feet and small defect/hole in fabric. This has been a nightmare buying experience and in the future, I'll stick to the named companies like Pottery Barn and Horchow.

2
★★☆☆☆

Ordered a three piece doheny chaise. Read some reviews, some good, some bad, but couldn't find the item anywhere else (pottery barn no longer carries their three piece sofa). Decided to risk it and loved Sheryl when I spoke with her on the phone. I received the sofa after 8 weeks, and one piece was wrong. I called Joe in shipping who said he would have to call the manufacturer. When I voiced my surprise as I was told (and the website says) that the couch was made in LA factory, he said, "Yeah, I don't know why they tell people that. It's not true." This explains the serious quality control issues as no one there is actually seeing the product being ordered from someplace else. Three months later, received the missing chaise today with the wrong feet and small defect/hole in fabric. This has been a nightmare buying experience and in the future, I'll stick to the named companies like Pottery Barn and Horchow.

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If you're looking for great quality furniture that's custom built for you, this is your place. They have a great showroom in a warehouse in Van Nuys. My best friend is an interior designer and she referred me because she brings all her clients there. It's similar style and quality that you'll find at the Pacific Design Center, but at wholesale prices. We furnished our dining room and family room with IdentityCraft. Great sofas, beautiful dining table, buffet and chairs. We get compliments from everybody who comes to our home. Since their factory builds everything, we were able to have their carpenter design a custom media center that is absolutely gorgeous. I won't let my friends copy it :) We just placed a new order for a bed and dresser. Check out their website: www.identitycraft.com

5
★★★★★

If you're looking for great quality furniture that's custom built for you, this is your place. They have a great showroom in a warehouse in Van Nuys. My best friend is an interior designer and she referred me because she brings all her clients there. It's similar style and quality that you'll find at the Pacific Design Center, but at wholesale prices. We furnished our dining room and family room with IdentityCraft. Great sofas, beautiful dining table, buffet and chairs. We get compliments from everybody who comes to our home. Since their factory builds everything, we were able to have their carpenter design a custom media center that is absolutely gorgeous. I won't let my friends copy it :) We just placed a new order for a bed and dresser. Check out their website: www.identitycraft.com

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All of my friends and I have furnished their homes at IdentityCraft Furniture. They have the same styles as Pottery Barn, Z Gallery, Restoration Hardware and Crate and Barrel. Their showroom is incredible! The custom-make all of the furniture and let you choose any stain, fabric and knobs. Their prices are amazing-about 30%-50% less than all of the above stores. I saved over $2,500 compared to what I was going to buy at Pottery Barn. Plus, the quality is so much better!!! They also have a showroom in Pasadena as well. You've gotta check them out-you'll love it! Also a great website: www.identitycraft.com

PROS: Great Prices. Fantastic quality. Custom-made exactly how you want it.
CONS: Hard to find. Takes 6 weeks for them to build it.

5
★★★★★

All of my friends and I have furnished their homes at IdentityCraft Furniture. They have the same styles as Pottery Barn, Z Gallery, Restoration Hardware and Crate and Barrel. Their showroom is incredible! The custom-make all of the furniture and let you choose any stain, fabric and knobs. Their prices are amazing-about 30%-50% less than all of the above stores. I saved over $2,500 compared to what I was going to buy at Pottery Barn. Plus, the quality is so much better!!! They also have a showroom in Pasadena as well. You've gotta check them out-you'll love it! Also a great website: www.identitycraft.com

PROS: Great Prices. Fantastic quality. Custom-made exactly how you want it.
CONS: Hard to find. Takes 6 weeks for them to build it.

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