Bolton Collision Repair Inc

★★★★☆

About Bolton Collision Repair Inc

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  • Towing & Wrecking

Automotive

Automotive
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Bolton Collision Repair Inc

262 Hopriver Rd Bolton, CT

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Returning to Connecticut from my wedding shower at my mother's home in Virginia, I was struck by a car which was struck by a semi while waiting at a complete stop in traffic trying to cross over the GW in New York. The semi was traveling too fast around the bend and did not have enough time to stop when he realized the change in traffic conditions. Ironicly, there was no real reason for traffic to be completely stopped except for a van's inability to change lanes properly.

Needless to say, the three car pile-up was shocking and made worse by the trooper who handled the scene, the summer heat, and the unsafe conditions we had to wait in while everything was processed. Did I mention this was the third time I was going to have to have my car's bumper repaired . . . the other two times my car was parked and I wasn't even in it!

I was able to drive my car home, but there was serious damage to the car's bummer and the driver's side. When I called my insurance company they told me Bolton Collision was the repair shop closest to my home and suggested I take it there. I called Bolton and they took my car in that day to assess the damage.

From the beginning it was clear they had my best interest at heart. They told me that my car was too poorly off to drive and another hit could cause me serious, personal injuries. They called my insurance company and the rental company, as well as provided me with a ride to pick up my replacement car.

I drove the rental no farther than six miles when it got a flat! I called the rental place which would not help me without a charge, so I called Triple A and waited. After picking up my second rental, I was charged $50 for a new tire and was seriously frustrated with Hertz. They could not find any outside damage with the tire (nor could the Triple A guy), but charged me for the tire anyway.

I returned the rental after four days and went on a much needed vacation. When I returned, my car was not finished yet, but Bolton had already cleared a new rental with my insurance. I told them about my ordeal with Hertz and my unwillingness to give them anymore of my business, so they called Enterprise and I was on the road again.

Finally finding the time to listen to my voicemail- I had a message from Bolton saying they heard I had a flat with the rental and they were wondering where I was so they could come and help me! This is a car repair shop . . . they were going above and beyond the call of duty. Obviously it was an old message, but their kindness was not lost on me.

Finally, when I picked up my car, she looked brand new. The inside was clean, the outside shined, and they even replaced the doom light that had been out for at least a year! After thanking them and paying my deductible they handed me a check- $50 for the tire on the rental. Are you kidding me???

I have never written a review and I most likely never will again, but the people at Bolton Collision were truely that awesome . . . and the people at Enterprise didn't suck either.

2
★★★★★

Returning to Connecticut from my wedding shower at my mother's home in Virginia, I was struck by a car which was struck by a semi while waiting at a complete stop in traffic trying to cross over the GW in New York. The semi was traveling too fast around the bend and did not have enough time to stop when he realized the change in traffic conditions. Ironicly, there was no real reason for traffic to be completely stopped except for a van's inability to change lanes properly.

Needless to say, the three car pile-up was shocking and made worse by the trooper who handled the scene, the summer heat, and the unsafe conditions we had to wait in while everything was processed. Did I mention this was the third time I was going to have to have my car's bumper repaired . . . the other two times my car was parked and I wasn't even in it!

I was able to drive my car home, but there was serious damage to the car's bummer and the driver's side. When I called my insurance company they told me Bolton Collision was the repair shop closest to my home and suggested I take it there. I called Bolton and they took my car in that day to assess the damage.

From the beginning it was clear they had my best interest at heart. They told me that my car was too poorly off to drive and another hit could cause me serious, personal injuries. They called my insurance company and the rental company, as well as provided me with a ride to pick up my replacement car.

I drove the rental no farther than six miles when it got a flat! I called the rental place which would not help me without a charge, so I called Triple A and waited. After picking up my second rental, I was charged $50 for a new tire and was seriously frustrated with Hertz. They could not find any outside damage with the tire (nor could the Triple A guy), but charged me for the tire anyway.

I returned the rental after four days and went on a much needed vacation. When I returned, my car was not finished yet, but Bolton had already cleared a new rental with my insurance. I told them about my ordeal with Hertz and my unwillingness to give them anymore of my business, so they called Enterprise and I was on the road again.

Finally finding the time to listen to my voicemail- I had a message from Bolton saying they heard I had a flat with the rental and they were wondering where I was so they could come and help me! This is a car repair shop . . . they were going above and beyond the call of duty. Obviously it was an old message, but their kindness was not lost on me.

Finally, when I picked up my car, she looked brand new. The inside was clean, the outside shined, and they even replaced the doom light that had been out for at least a year! After thanking them and paying my deductible they handed me a check- $50 for the tire on the rental. Are you kidding me???

I have never written a review and I most likely never will again, but the people at Bolton Collision were truely that awesome . . . and the people at Enterprise didn't suck either.

.

On May 22, 2010 at 4:15 pm, my car was parked in front of the Federal Tax Bldg in Hartford Ct. I walked out of the bldg and found my car had been hit and totaled by someone driving and texting. The police had already been called and we're arriving on the scene. Being a 1st time crash victim I was clueless on how this all worked. I needed my car towed,stored, fixed or inspected who knows? All I know was a tow was step 1. I called Bolton Collision and Dave Wilson answered. He asked me where I was, I told him and the tow truck was there in 35 mins. That's from Bolton to downtown Hartford in peak traffic time! From that moment on I knew despite the facts 1 good thing came out of it. I know longer had to worry about the car.
The car was towed, stored in a secure location and Bolton Collision dealt with the adjusters. In bad times this is the kind of service that makes one business stand out above the rest. There are 100's of autobody/tow companies in Ct. All I know is I made the right choice.
Thanks Dave and staff for a bad experince with a good outcome
Darryl Blagrove

2
★★★★★

On May 22, 2010 at 4:15 pm, my car was parked in front of the Federal Tax Bldg in Hartford Ct. I walked out of the bldg and found my car had been hit and totaled by someone driving and texting. The police had already been called and we're arriving on the scene. Being a 1st time crash victim I was clueless on how this all worked. I needed my car towed,stored, fixed or inspected who knows? All I know was a tow was step 1. I called Bolton Collision and Dave Wilson answered. He asked me where I was, I told him and the tow truck was there in 35 mins. That's from Bolton to downtown Hartford in peak traffic time! From that moment on I knew despite the facts 1 good thing came out of it. I know longer had to worry about the car.
The car was towed, stored in a secure location and Bolton Collision dealt with the adjusters. In bad times this is the kind of service that makes one business stand out above the rest. There are 100's of autobody/tow companies in Ct. All I know is I made the right choice.
Thanks Dave and staff for a bad experince with a good outcome
Darryl Blagrove

Pros: The Professional Service and understanding

Cons: I didn't have you on speed dial

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We have had a few experiences with Dave and the folks at Bolton Collision [unfortunately for us :-) ], the latest this past month. Each time Dave and his staff have been extremely accommodating and personable, a pleasure to work with in getting our vehicle back on the road. They handled all the insurance aspects, and made it easy for us to leave our vehicle and use their loaner. Each time our vehicle was returned earlier than promised, and in brand new condition. We have had nothing but great service, and highly recommend Dave and Bolton Collision.
They also own a garage for mechanical repairs on Spruce Street in Manchester, and we use the exclusively - they are excellent as well.

2
★★★★★

We have had a few experiences with Dave and the folks at Bolton Collision [unfortunately for us :-) ], the latest this past month. Each time Dave and his staff have been extremely accommodating and personable, a pleasure to work with in getting our vehicle back on the road. They handled all the insurance aspects, and made it easy for us to leave our vehicle and use their loaner. Each time our vehicle was returned earlier than promised, and in brand new condition. We have had nothing but great service, and highly recommend Dave and Bolton Collision.
They also own a garage for mechanical repairs on Spruce Street in Manchester, and we use the exclusively - they are excellent as well.

Pros: Timely, accommodating, knowledgeable

.

I recently avoided a head on collision with an inattentive driver that had crossed over into my lane. However, my van was struck on the drivers side. It was declared a "Total" by the insurance company but since I had puts lots of money into it recently it was agreed to repair it. Dave and the insurance adjuster came to a fair price , and the folks at the Bolton Collision repair shop did a fine job of repairing the entire drivers side of our van. I am happy with the quality of the work, I was treated courteously by everyone there and they kept in touch with me to let me know how things were progressing.

2
★★★★★

I recently avoided a head on collision with an inattentive driver that had crossed over into my lane. However, my van was struck on the drivers side. It was declared a "Total" by the insurance company but since I had puts lots of money into it recently it was agreed to repair it. Dave and the insurance adjuster came to a fair price , and the folks at the Bolton Collision repair shop did a fine job of repairing the entire drivers side of our van. I am happy with the quality of the work, I was treated courteously by everyone there and they kept in touch with me to let me know how things were progressing.

Pros: Good quick service

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I have dealt with Bolton collission on three separate issues. First was bringing in my husbands car for a quote. He had collided with a deer and had no comprehensive insurance to cover any repairs. David looked at the vehicle, said it was unsafe to drive that the hood could fly up at anytime. He had his employees fix the hood to make is road worthy at no cost to me. Now that is an honest and caring business person. Second was when we were looking to buy a truck. The headlight had a paint mark on it and I wanted to know if the truck had had a paint job. Once again David checked the truck out for me and confirmed it had an extensive paint job. He didn't jsut tell me he showed me the areas and once agin no charge. The third time was when I was driving my car and colided with a deer. I took the car to Bolton Collision for an estimate. David met with the adjuster right at the shop. David worked directly with the adjuster and my insurance company. He offered me a loaner while my car was being fixed. I picked the car up a week and half later and I was very pleased with the body work they had done. I will highly recommend Bolton Collison, they are honest, curtious and very accomodating. Bolton Collision put my safety first and was there to help me with concerns on purchasing a decent vehicle. I would definately use them again if needed.

2
★★★★★

I have dealt with Bolton collission on three separate issues. First was bringing in my husbands car for a quote. He had collided with a deer and had no comprehensive insurance to cover any repairs. David looked at the vehicle, said it was unsafe to drive that the hood could fly up at anytime. He had his employees fix the hood to make is road worthy at no cost to me. Now that is an honest and caring business person. Second was when we were looking to buy a truck. The headlight had a paint mark on it and I wanted to know if the truck had had a paint job. Once again David checked the truck out for me and confirmed it had an extensive paint job. He didn't jsut tell me he showed me the areas and once agin no charge. The third time was when I was driving my car and colided with a deer. I took the car to Bolton Collision for an estimate. David met with the adjuster right at the shop. David worked directly with the adjuster and my insurance company. He offered me a loaner while my car was being fixed. I picked the car up a week and half later and I was very pleased with the body work they had done. I will highly recommend Bolton Collison, they are honest, curtious and very accomodating. Bolton Collision put my safety first and was there to help me with concerns on purchasing a decent vehicle. I would definately use them again if needed.

Pros: Most honest business owners

Cons: None

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On April 30th my niece was badly hurt in a car crash on Route 6. Her car- what was left of it was taken to Bolton Collision. At 12 midnight I drove there on my way back from the hospital to my home on Route 6. Her car was out front- keys still in ignition and battery still connected (the ding ding ding telling me keys in ignition sounding) IT was completely unsecured and the drivers door wide open. I reached in and grabbed her purse, and her keys. Her purse had her license, her ATM card, and other personal effects in it. Her keys also had her apartment keys. Anybody could have stolen them. Bolton Collision did nothing ot secure her car in their yard. When confronted the next day the owner was RUDE RUDE RUDE and extremely hostile, ordering me off his property. If you let Bolton Collision take your vehicle into its possession, be prepared to have your life stolenn. Had someone gotten ahold of her purse and keys, her apartment could have been burglarized, her bank account emptied and her identity stolen. That scumbag owner had nothing to say to that. Well I have plenty to say about him and I have only just begun....

0
★☆☆☆☆

On April 30th my niece was badly hurt in a car crash on Route 6. Her car- what was left of it was taken to Bolton Collision. At 12 midnight I drove there on my way back from the hospital to my home on Route 6. Her car was out front- keys still in ignition and battery still connected (the ding ding ding telling me keys in ignition sounding) IT was completely unsecured and the drivers door wide open. I reached in and grabbed her purse, and her keys. Her purse had her license, her ATM card, and other personal effects in it. Her keys also had her apartment keys. Anybody could have stolen them. Bolton Collision did nothing ot secure her car in their yard. When confronted the next day the owner was RUDE RUDE RUDE and extremely hostile, ordering me off his property. If you let Bolton Collision take your vehicle into its possession, be prepared to have your life stolenn. Had someone gotten ahold of her purse and keys, her apartment could have been burglarized, her bank account emptied and her identity stolen. That scumbag owner had nothing to say to that. Well I have plenty to say about him and I have only just begun....

Pros: NONE!

Cons: the owner

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My teenage daughter got in an accident with her 2001 Ford Taurus that severly damaged the front end. The repair shop the car was towed to quoted us over $5,000 to repair the car. I'd heard about Bolton Collision from a friend and deceided to call over there and see what they thought. They understood the problem (older car with very low miles, uninsured for collision) and offered to tow the car from the current place for free and inspect the car thensleves to give me a price to fix it (after determining if it was "worth it" to fix the car at all). Dave (the owner) said it was worth fixing and Iif i didn't have a problem using used parts and letting him take his time to find the right parts, he could save me money. Long story short (too late) he found the parts and did a beautiful job repairing the car. It actually drives better now than it did before and he saved me over $1,000! You better believe I recommend this place to everyone I know. Thanks again Dave!

2
★★★★★

My teenage daughter got in an accident with her 2001 Ford Taurus that severly damaged the front end. The repair shop the car was towed to quoted us over $5,000 to repair the car. I'd heard about Bolton Collision from a friend and deceided to call over there and see what they thought. They understood the problem (older car with very low miles, uninsured for collision) and offered to tow the car from the current place for free and inspect the car thensleves to give me a price to fix it (after determining if it was "worth it" to fix the car at all). Dave (the owner) said it was worth fixing and Iif i didn't have a problem using used parts and letting him take his time to find the right parts, he could save me money. Long story short (too late) he found the parts and did a beautiful job repairing the car. It actually drives better now than it did before and he saved me over $1,000! You better believe I recommend this place to everyone I know. Thanks again Dave!

Pros: Very fair people that know their stuff

.

I had my 2004 Audi A4 repaired there as part of an insurance claim. I was concerned that the insurance company directed me here and thought...."oh boy" here we go. I believe this is a family business with the owners working the front desk. The car wasn't driveable and they sent a "hook" to my house to pick the car up. No issues. Once the car arrived they provided me a cost quote and worked closely with Hoffman Audi and my Insurance company to replace a number of damaged parts. No issues. The rear window was shattered and also needed to be replaced. Multiple body panels needed to be painted and matched.

The car was there for nearly four weeks as parts were not available from Audi. Once they had them they were able to complete the paint and repairs.

When I went back to pickup the car it had been cleaned meticulously. I couldn't find a piece of glass in the car. Believe me it shattered ALL OVER. The entire car was buffed and polished. It looked brand new. I couldn't see any problems with the paint match, but noticed a few inclusions in the paint. Dave the owner indicated that further buffing was required after the paint set and to bring the car back in a couple weeks for final buffing. Well a couple weeks turned into two months but I finally got the car back to them.

They provided me a loaner and kept the car for a day. Well when I picked up the car in the evening the tech showed me his work. Obviously proud. All looked good. He then stated....."I hope you don't mind but I waxed the whole car for you....you should be set to get through the winter." Well I thought sure you did, but when I slid my hand over the body is was indeed smooth as silk.

So my experience was very good. The paint is holding up and no rattles or problems. I would recommend. Dave seems very upfront and honest in his communications. Also my insurance company is very picky. They sent me to Bolton without an adjuster review. It also has a LIFETIME gurantee. Go Figure.

2
★★★★★

I had my 2004 Audi A4 repaired there as part of an insurance claim. I was concerned that the insurance company directed me here and thought...."oh boy" here we go. I believe this is a family business with the owners working the front desk. The car wasn't driveable and they sent a "hook" to my house to pick the car up. No issues. Once the car arrived they provided me a cost quote and worked closely with Hoffman Audi and my Insurance company to replace a number of damaged parts. No issues. The rear window was shattered and also needed to be replaced. Multiple body panels needed to be painted and matched.

The car was there for nearly four weeks as parts were not available from Audi. Once they had them they were able to complete the paint and repairs.

When I went back to pickup the car it had been cleaned meticulously. I couldn't find a piece of glass in the car. Believe me it shattered ALL OVER. The entire car was buffed and polished. It looked brand new. I couldn't see any problems with the paint match, but noticed a few inclusions in the paint. Dave the owner indicated that further buffing was required after the paint set and to bring the car back in a couple weeks for final buffing. Well a couple weeks turned into two months but I finally got the car back to them.

They provided me a loaner and kept the car for a day. Well when I picked up the car in the evening the tech showed me his work. Obviously proud. All looked good. He then stated....."I hope you don't mind but I waxed the whole car for you....you should be set to get through the winter." Well I thought sure you did, but when I slid my hand over the body is was indeed smooth as silk.

So my experience was very good. The paint is holding up and no rattles or problems. I would recommend. Dave seems very upfront and honest in his communications. Also my insurance company is very picky. They sent me to Bolton without an adjuster review. It also has a LIFETIME gurantee. Go Figure.

Pros: Excellent work. Paint matched. Repairs completed flawlessly

Cons: Took a while to complete

.

They lost my keyless entry remote and never replaced it. The owner was curt and rude. The tires they placed on my car were poor quality. One of them burst within a month.

0
★☆☆☆☆

They lost my keyless entry remote and never replaced it. The owner was curt and rude. The tires they placed on my car were poor quality. One of them burst within a month.

Pros: location

Cons: very poor service, bad business

 

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